INDIANA WESLEYAN UNIVERSITYADMISSIONS WU-CREW JOB DESCRIPTION

POSITION TITLE: Admissions WU-Crew DATE: 2014-2015 School Year

DEPARTMENT: Admissions Office REPORTS TO: Assistant Coordinator of Campus Visits

BASIC FUNCTION:The Admissions WU-Crew is responsible for representing Indiana Wesleyan University to prospective students and their families during their time on campus, many times being the first impression of the University. They create a welcoming, accommodating, inclusive, and positive experience by sharing their personal stories about IWU and helping prospective students picture themselves at IWU. The Admissions WU-Crew is comprised of three unique areas of responsibilities—Daytime Hosts, Nighttime Hosts, and Office Workers. WU-Crew members may hold two or, on a case-by-case basis, possibly all three roles. Specific responsibilities for each role are detailed below.

RESPONSIBILITIES:

Daytime Hosts:1. Work approximately 3—4 hours per week between the hours of 8:00 a.m. and 5:00 p.m. Hours will be

either pre-assigned by Visit Coordinators based on agreed-upon available work hours or through a sign-up system based on student availability.

2. Conduct tours (from 1 to 15 people per tour) for visiting students, families, and special groups; when feasible, customizing and specifically targeting the unique interests of guests on the tour. This requires a time of discovery to learn the guests’ interests and the ability to adapt tours accordingly.

3. Host prospective students and their families at meals or chapel during their visit.

4. Assist the Admissions Office with campus visit events (Visit Days and Groups), including registration, speaking in the welcome session, participating on a student panel, doing campus tours, set-up and tear-down.

5. Volunteer to assist with special events such as Fusion (March) and Junior High Weekend (1st weekend in May) as available. These events may include some evening and weekend hours.

6. Carry out all other responsibilities and duties assigned by the Assistant Coordinator of Campus Visits.

7. Participate in entirety of training, approximately 12—18 hours, to occur during the first two weeks of the semester, which will be paid at minimum wage ($7.25/hour).

Nighttime Hosts:1. Work approximately 6—7 hours per week between the hours of 5:00 p.m. and 8:30 a.m. Hours will be

either pre-assigned by Visit Coordinators based on agreed-upon available work hours or through a sign-up system based on student availability. Students will be paid only during “Active” time with the prospective student. Active time is defined as hours spent interacting with the guests. Hours spent sleeping are considered “Inactive” time and students will not be paid during these hours unless there is an emergency (e.g., fire or weather alarm) occurring during those hours that requires the student to assume responsibility for and interact with the prospective student. Should this occur, that time will be recorded as Active and paid accordingly.

2. Host prospective students during the evening and help them experience what it might be like outside the classroom as a student at IWU. This includes dinner, attending programmed campus events (e.g., athletic events, music or theatre productions, SAC sponsored events, FNL, worship opportunities, CREMA, movies, etc.), including prospective students in activities on-campus with friends, and possibly breakfast the next morning. Please note: Prospective students should not be taken off campus during their scheduled visit for any purpose.

3. Live on campus in a residence hall—not upper-classmen housing—and host prospective students overnight in your room. If prospective students stay overnight before their campus visit, assist them in getting to their first scheduled appointment the next morning.

4. Volunteer to assist with special events such as Fusion (March) and Junior High Weekend (1st weekend in May) as available. These events may include some daytime and weekend hours.

5. Carry out all other responsibilities and duties assigned by the Assistant Coordinator of Campus Visits.

6. Participate in entirety of training, approximately 4—5 hours, which will be paid at minimum wage ($7.25/hour).

Office Worker:1. Work approximately 5—6 hours per week between the hours of 8:00 a.m. and 9:00 p.m. Hours will be

either pre-assigned by Visit Coordinators based on agreed-upon available work hours or through a sign-up system based on student availability.

2. Greet and check-in guests as they arrive in Admissions, assist them as they come and go from Admissions during their campus visit, and engage in conversation about your IWU experience as time allows and as appropriate.

3. Perform clerical duties such as data entry, filing, answering phones, and copying.

4. Cover the Maxwell receptionist desk during pre-assigned hours based on agreed-upon available work hours or through a sign-up system based on student availability between the hours of 5:00—9:00 p.m. Greet and check-in guests as they arrive for an overnight stay and help make connections with their overnight host. If guests are late arriving, call to check on the estimated time of arrival and communicate updates to their overnight host.

5. Pick up or drop off guests at the Hoosier Shuttle stop at Exit 259 of I-69. A valid driver’s license and successful completion of an application to become an IWU Approved Driver are required. An IWU fleet vehicle will be provided for all work-related travel.

6. Volunteer to assist the Admissions Office with off-campus recruitment events such as college fairs or high school visits. These events could be daytime or evening hours.

All Admissions WU-Crew students will be asked to sign a contract for the year ending April 22, 2015, reflecting their specific role(s).

JOB QUALIFICATIONS:

The following qualifications and skills for the Admissions WU-Crew are consistent across all roles; those unique to a specific role are noted below.

1. A desire to represent Indiana Wesleyan University and to minister to prospective students and their families through hospitality and sharing their IWU experience.

2. A strong academic student.3. A strong command of the English language; articulate in communications.4. A positive and outgoing personality, who genuinely enjoys engaging new people in conversation, learning

about their specific interests, and tailoring responses to individual needs. 5. A natural tendency to be able to relate to people of all ages and personality types and quickly put them at

ease.6. Flexible and not easily flustered when things don’t go as planned, as there are many instances of

unexpected changes. Must be able to graciously adapt on the fly.7. Dependable and punctual; a strong sense of personal responsibility to fulfill commitments and go the extra

mile, when necessary, to ensure that the needs and expectations of prospective students are met, when possible and feasible.

The following qualifications are unique to the specific role:

Day Time Host1. Comfortable speaking with people you’ve just met, both one-on-one and in group settings.2. Ability to stay on schedule; if necessary, adjusting campus tour stops to ensure that guests see the areas

most important to them, while ensuring that guests make it to their next scheduled appointment on time.Night Time Host1. Hospitable; creating a friendly, welcoming, and sociable experience for overnight guests.2. Self-disciplined; organizing school work to make sure it’s done prior to hosting so the focus can be on

providing the guest with the best experience possible.3. A tendency toward tidiness to ensure a neat room and comfortable experience for guests.Office Worker1. Friendly and welcoming, with a great smile and a strong desire to reach out to guests as soon as they walk

through the door.2. Accurate in their work with an eye for detail.3. Able to juggle many tasks at one time while remaining calm and friendly to visiting guests and co-workers.4. Ability to prioritize tasks quickly and find a workable solution to problems that arise.