WS1-WS2 Support Structure - ACN Update v1.1

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WS 5/11 WS 5/18 WS 5/25 Data Center Activity None None None L0 NA NA NA L1 NA NA NA L2 NA NA NA L3 NA NA NA AD Operating Hours For IAS Input For IAS Input For IAS Input Hotline/SPOC NA NA NA Ticket system NA NA NA FTE (Onsite) TBD TBD TBD WS 5/11 WS 5/18 WS 5/25 AD Activity Migration L1 Accenture -2O Accenture -2O Accenture -2O (TBD) L2 NA NA NA AD Operating Hours Accenture - 8am - 5pm Accenture - 8am - 5pm Accenture - 8am - 5pm Hotline/SPOC Ticket system Excel-based Excel-based FTE (Onsite+Offsite) 2 2 2 R Accenture Accenture Accenture A Accenture Accenture Accenture C Trends Trends Trends I Trends Trends Trends Stabilization/ Hypercare Stabilization; Support Transition* local 6412/ Accenture; [email protected] local 6412/ Accenture; [email protected] local 6412/ Accenture; [email protected] Excel-based; Trends Ticketing (parallel-run)

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Transcript of WS1-WS2 Support Structure - ACN Update v1.1

DATA CENTERWS 5/11 WS 5/18 WS 5/25Data Center Activity None None NoneL0 NA NA NAL1 NA NA NAL2 NA NA NAL3 NA NA NAAD Operating Hours For IAS Input For IAS Input For IAS InputHotline/SPOC NA NA NATicet s!ste" NA NA NAFT# $Onsite% T&D T&D T&DACTIVE DIRECTORYWS 5/11 WS 5/18 WS 5/25AD Activity 'igrationL1 Accenture (2O Accenture (2O Accenture (2O $T&D%L2 NA NA NAAD Operating Hours Accenture ( )a" ( *p" Accenture ( )a" ( *p" Accenture ( )a" ( *p"Hotline/SPOCTicet s!ste" #+cel(,ase- #+cel(,ase-FT# $Onsite.O/site% 2 2 20 Accenture Accenture AccentureA Accenture Accenture AccentureC Tren-s Tren-s Tren-sI Tren-s Tren-s Tren-sSta,ili1ation/H!percareSta,ili1ation2 Support Transition3local 4512/ Accenture2 ADSupport67p8c9co"local 4512/ Accenture2 ADSupport67p8c9co"local 4512/ Accenture2 ADSupport67p8c9co"#+cel(,ase-2Tren-s Ticeting $parallel(run%0eporting Accenture Accenture AccentureNotes::S 4/1 on;ar-s< issues relate- to "igration o7 nonpilot user/co"puter accounts c/o IASFro" IT Lea-er=s perspecti>e3 Accenture to en-orse calls recei>e-2Tren-s as resol>er2 AD'IN pri>ileges s8are- ,! Accenture an- Tren-s33 Tren-s to 8a>e 7ull AD'IN rig8ts2 Accenture AD'IN rig8ts re>oe-DATA CENTERWS /1 WS /8 WS /15 WS /22I!"#e!entation I!"#e!entation I!"#e!entation I!"#e!entationTren-s ( SD Tren-s ( SD Tren-s ( SD Tren-s ( SDTren-s ( OS# Tren-s ( OS# Tren-s ( OS# Tren-s ( OS#Tren-s ( I"ple" Tren-s ( I"ple" Tren-s ( I"ple" Tren-s ( I"ple"Tren-s ( Principal Tren-s ( Principal Tren-s ( Principal Tren-s ( PrincipalFor IAS Input For IAS Input For IAS Input For IAS InputTren-s Ticeting Tren-s Ticeting Tren-s Ticeting Tren-s Ticeting1 1 1 1ACTIVE DIRECTORYWS /1 WS /8 WS /15 WS /22Support Transition33 Full Deplo!"ent Full Deplo!"ent Full Deplo!"entTren-s (2O Tren-s (2O Tren-s (2O Tren-s (2OAccenture ( 1O Accenture ( 1O Accenture ( 092*C Accenture ( 092*CAccenture ( )a" ( *p" Accenture ( )a" ( *p"Tren-s Ticeting Tren-s Ticeting Tren-s Ticeting Tren-s Ticeting3 3 292* 292*Tren-s Tren-s Tren-s Tren-sTren-s Tren-s Tren-s Tren-sAccenture Accenture Accenture AccentureAccenture Accenture Accenture Accenture)4321))/Tren-s2 s-g6tren-s9co"9p8)4321))/Tren-s2 s-g6tren-s9co"9p8)4321))/Tren-s2 s-g6tren-s9co"9p8)4321))/Tren-s2 s-g6tren-s9co"9p8Accenture ( )a"(*p"2 28rs/-a!Accenture ( )a"(*p"2 28rs/-a!)4321))/Tren-s2 s-g6tren-s9co"9p8)4321))/Tren-s2 s-g6tren-s9co"9p8)4321))/Tren-s2 s-g6tren-s9co"9p8)4321))/Tren-s2 s-g6tren-s9co"9p8Tren-s Tren-s Tren-s Tren-sDATA CENTERWS /22 WS /2$ WS %/ WS %/1&I!"#e!entation I!"#e!entation Server 'i(rationTren-s ( SD Tren-s ( SD Tren-s ( SD Tren-s ( SDTren-s ( OS# Tren-s ( OS# Tren-s ( OS# Tren-s ( OS#Tren-s ( I"ple" Tren-s ( I"ple" Tren-s ( I"ple" Tren-s ( I"ple"Tren-s ( Principal Tren-s ( Principal Tren-s ( Principal Tren-s ( PrincipalFor IAS Input For IAS Input For IAS Input For IAS InputTren-s Ticeting Tren-s Ticeting Tren-s Ticeting Tren-s Ticeting1 1 1 1ACTIVE DIRECTORYWS /22 WS /2$ WS %/ WS %/1&Full Deplo!"ent Full Deplo!"ent Sta,ili1ation Sta,ili1ationTren-s (2O Tren-s (2O Tren-s (2O Tren-s (2OAccenture ( 092*C Accenture ( 092*C Accenture ( 092*C Accenture ( 092*CTren-s Ticeting Tren-s Ticeting Tren-s Ticeting Tren-s Ticeting292* 292* 292* 292*Tren-s Tren-s Tren-s Tren-sTren-s Tren-s Tren-s Tren-sAccenture Accenture Accenture AccentureAccenture Accenture Accenture AccentureServer 'i(ration )re"aration)4321))/Tren-s2 s-g6tren-s9co"9p8)4321))/Tren-s2 s-g6tren-s9co"9p8)4321))/Tren-s2 s-g6tren-s9co"9p8)4321))/Tren-s2 s-g6tren-s9co"9p8Accenture ( )a"(*p"2 28rs/-a!Accenture ( )a"(*p"2 28rs/-a!Accenture ( )a"(*p"2 28rs/-a!Accenture ( )a"(*p"2 28rs/-a!)4321))/Tren-s2 s-g6tren-s9co"9p8)4321))/Tren-s2 s-g6tren-s9co"9p8)4321))/Tren-s2 s-g6tren-s9co"9p8)4321))/Tren-s2 s-g6tren-s9co"9p8Tren-s Tren-s Tren-s Tren-sDATA CENTERWS %/2* WS %/2%+%/&1Server 'i(ration Sta,i#i-ationTren-s ( SD Tren-s ( SDTren-s ( OS# Tren-s ( OS#Tren-s ( I"ple" Tren-s ( I"ple"Tren-s ( Principal Tren-s ( PrincipalFor IAS Input For IAS InputTren-s Ticeting Tren-s Ticeting1 1ACTIVE DIRECTORYWS %/2* WS %/2%+%/&1&A? &A?Tren-s (2O Tren-s (2OAccenture ( 092*C Accenture ( 092*CTren-s Ticeting Tren-s Ticeting292* 292*Tren-s Tren-sTren-s Tren-sAccenture AccentureAccenture Accenture)4321))/Tren-s2 s-g6tren-s9co"9p8)4321))/Tren-s2 s-g6tren-s9co"9p8Accenture ( )a"(*p"2 28rs/-a!Accenture ( )a"(*p"2 28rs/-a!)4321))/Tren-s2 s-g6tren-s9co"9p8)4321))/Tren-s2 s-g6tren-s9co"9p8Tren-s Tren-s