Written Communication Sagar Janrao

Business CommunicationUnit II

Written Communication A) Business LetterB) Application LetterC) Report Writing

Written Communication Letter Writing (Rules and Specimens)Six Parts of a letter1) Sender’s Address and Date2) Recipient's Address3) Salutation4) Body/ Content of the letter5) Complimentary Leave Taking6) Subscription

Written Communication Business Letter1) Inquiry Letter2) Special Request Letter3) Sales letter4) Customer Relationship letter5) Follow up letter

Written Communication 6) Complaint Letter7) Adjustment Letter8) Refusal Letter9) Cover letter10) Letter of Recommendation

Written Communication Parts of Letter

1) Letter head2) The date of the letter3) The inside address 4) The greeting/ Salutation5) Title 6) Introduction7) The Body paragraph8) The Complimentary Close9) Signature and Writer identification

Written Communication Application letter

1) The sales aspect2) The opening3) The tone of the letter of Application4) Two types of letter of application- solicited

9in reply of) and unsolicited (own initiative)5) Two ways of writing a letter of application6) Correct Phraseology

Written Communication Letter of Retrenchment: Letter works as a

agreement between employee and employer

Written Communication Report Writing

1) Types of Report2) Components of Formal Reports3) Business Report 4) Report by Individual5) Reports by Committee- Meetings, Agenda ,

Resolution and Notice

Written Communication What a report usually contains?1) The authority2) Terms of reference3) Procedure4) Findings and Conclusions5) Recommendation if any

Written Communication Detail Reports

1) A title Page2) Table of Contents3) A synopsis or summary4) Introduction including authority of

reference5) Procedure or Investigation method6) Recommendation or acknowledgement and

thanks who have helped7) Appendix

Written Communication

Reference 1) Business Communication- Rhoda A. Doctor

2) Business Communication by Gupta