Writing for Business (Student's)

CONTENTS

Introduction …………………………………………………………………….

4

Unit 1 MAKING ENQUIRIES, REQUESTING AND PROVIDING INFORMATION

5

Unit 2 REPLYING TO ENQUIRIES AND REQUESTS 9

Unit 3 MAKING COMPLAINTS 13

Unit 4 APOLOGISING 17

Unit 5 JOB APPLICATIONS 18

Unit 6 PLACING ORDERS AND DEALING WITH ORDERS

20

APPENDIX 1 BUSINESS LETTER FORMAT AND CONVENTIONS

21

APPENDIX 2 USEFUL PHRASES AND MAIN POINTS WITH TRANSLATION

22

BIBLIOGRAPHY 25

Аверьянова С.В.

INTRODUCTIONBusiness Letters

When you write business letters, knowing your purpose and audience will help

determine what information to include. Writers need to consider both audience and

purpose in writing because the two elements affect writing significantly, and decisions

about one affect the other. For instance, the main purpose in advertising is to sell a

product. Advertisers seek the audience who is most likely to purchase a product. Once

they have identified this group [called the "target audience"], they can write their ads to

capture the attention of this audience. Hence, their purpose, which is to sell a product or

service, shapes what they write. Consider WHY you are writing.

As a business letter is a communication from one person to another, a letter must

convey a formal but courteous and positive tone. As you generally send business letters

to other professionals, always include a formal salutation and closing.

Generally, business letters follow a particular format, although your instructor or

company may require you to use alternative formats.

This manual has been compiled for intermediate students of English who wish to

maintain their skills in writing business letters. Students who want to use this manual

should have some basic knowledge of grammar and business vocabulary (e.g.

“Company to Company”).

The book has been designed to give practice of the main functional patterns used in

writing the most common forms of business letters, such as making enquiries and

replying to enquiries, placing orders, dealing with orders, making complaints, dealing

with complaints and writing letters of apology, and writing job applications.

S. Averianova

4

«WRITING FOR BUSINESS» Intermediate Level

UNIT 1 MAKING ENQUIRIES, REQUESTING AND

PROVIDING INFORMATION

TASK 1

Write a letter from M. Arnaud, Personnel Manager, (I7 rue d'Angleterre, Rouen,

France) to F. Pullen (Personnel Director, Garden Products plc, 17 Harbour Way,

Newhaven, Sussex), asking for a reference for Mary Foster, who has applied for the

Post of Senior Research Chemist with his company. (Remember to ask about her

knowledge of French!).

TASK 2

When you need 1,000 CALL FIDELITY colour leaflets - or even 100,000- printed in Because we do everything COLOUR PRINTERS

a hurry - from initial design to final ONE CALL DOES IT ALL

ONE CALL DOES IT ALL print, in our own complex- BASILDON 44066

BASILDON 44066 we can do it quicker, easier 8,10,12 Hornsby Square

When you need prestige and a lot cheaper. Southfields Ind. Park

brochures of the highest For example: ONLY Laindon, Basildon,

standard 5000 A4 COLOUR Essex SS15 6SD

ONE CALL DOES IT ALL LEAFLETS £ 189 5 mins. from M25

BASILDON 44066 INCLUDING Phone: 0793 616858 PHOTOGRAPHY

For FREE colour brochure, price lists and samples – call 0793 616858

Using a business letter format write a letter to Fidelity asking for a free colour

brochure, price-lists and samples of their leaflets. Also ask whether air freight can

be arranged to your country. (Use your own name and company and the current

date.)

TASK 3

Write a letter to Allwood and Sons Ltd (22 Highland Way, Ashford, Kent) asking for

full details and prices for their radios and televisions. Also ask whether they can

arrange for their instruction booklets to be translated into the language used in your

country.

5


TASK 4

Write a letter to John Williams Ltd, 16 Tot Way, Norwich, Norfolk N16 7BH

from J Roberts Ltd, 21 South Avenue, Bolton, Lancs., enclosing a catalogue and

details of special summer offers.

Point out the special discount on all orders in the next 30 days. Offer six months'

free credit on all orders over £75.

TASK 5

1. Read the advertisement and write a letter (from yourself) to Ryan's Tourist Group

asking for more information about their motoring holidays. Say that you are

particularly interested in staying in a hotel and playing golf in the west of Ireland.

SUPERB MOTORING HOLIDAYSIN IRELAND…

…VISIT THE LAKES OF KILLARNEYAND SEE GALWAY BAY

Ryan’s Go-as-you-please motoring holidays from only £89 a week.Discover Ireland for yourself, choose where you want to go andwhere you’d like to stay.From town and country homes and farmhouses to choice hotelswith free Golf at Westport and Sligo hotels.It’s the only way to see Ireland.For more information, contact your local travel agent or Ryan’s Tourist Group, 47 Fulham Broadway, London SW6 1AE.Tel: 01-278 6731. The most interesting people go to Ireland.

2. On behalf of an employee of Ryan's Tourist Group reply to the above letter.

Enclose brochures and a price-list and advise to stay at the Westport Hotel.

6


TASK 6

You are Carol Ross, and you are organizing a business trip to Frankfurt for yourself

and two colleagues. Write to a travel agency for information, using the following

plan:

- say what you are planning to do;

- ask the travel agency to send details of flights and hotel tariffs for the month

of March;

- find out if it is necessary to pay a deposit on the trip;

- tell them that you would also like to hire a car for two days during your stay,

and ask them to send you details;

- thank them, mentioning that you need a prompt reply.

TASK 7

Your company (Morford Vehicle Co. Ltd.) has seen Electrovans’ advertisement in

“The Motor Mechanic” and become very interested in their goods (electronic

components for the industrial vehicle sector). Write a letter of enquiry for detailed

specifications of the BX3 (the advertised product), asking for their prices C.I.F.

Lagos, terms of payment, discounts for regular purchases and delivery dates. Ask

for their catalogues as you have considerable requirements in this field. Your

address is Morford Vehicle Co. Ltd., Lagos, Nigeria.

Address your letter to the Sales Manager, Ltd., Manchester, England.

TASK 8

Read the advertisement and write a letter to Trailfinders Travel Centre (46 Earls

Court Rd., London W8) asking for full details and prices for flights to New Zealand. Find out if

there are any discounts for group orders.

LOW COSTWORLDWIDEFLIGHTD

Sydneyone way £341 return £531

Around the world from £748

London/New Zealandreturn from £699

TRAILFINDERS TRAVEL CENTRE46 Earls Court Rd. London W8/Tel. 01 -937 9631 (Long-haul)/Tel. 01 -937 5400

(Europe)Govt. Licensed & Bonded

ABTA ATOL 1458

7


TASK 9

Write a letter from R. B. Davies (162 Mehdi Way, Lahore, Pakistan) to the Starlight

Hotel (Wogan Avenue, Sydney, Australia). Reserve six single rooms with showers for

a group of senior executives from your company from 17 to 21 April. You also want

a small conference room to accommodate up to 20 people from 19 to 21 April and

use of the hotel business facilities.

TASK 10

Write a letter to Arthur Hill plc, 22 Nuthatch Road, Weybridge, Surrev KT6 2LM from

Millways Toys (10 Horndean Way, Bristol BS2 6CS), enclosing their latest price-list

and catalogue. Draw their attention to the new plastic animals for small children

and offer a I0% discount on orders above £500.

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UNIT 2 REPLYING TO ENQUIRIES

TASK 1

Stephen Watson, Personnel Manager from John Rawlinson Ltd, 20 West Way,

Plymouth, Devon, D62 1MT, requested details of the sizes and prices of the brown

envelopes your company supplies. Answer his letter (10 August) giving all the

necessary information.

Your address is: Paper Products PLC, 16 Rushthorne Way, Bolton, Lancashire BL63

5SG.

TASK 2

Read the letter from Helen Rees.

MINITOURS PLC302 Norris Road, Reading, Berks.

Telephone: Reading 98942John AdamsSales ManagerInternational Computer Service Our Ref: ICS/2136 Bolt RoadNewburyBerks 9 April 20_

Dear Mr Adams

Demonstration of SLX/34 Word Processor

Thank you for your letter of 24 March 200_ and the enclosed catalogue.

We are very interested in having more information on your SLX/34 word processor. Would it be possible for your representative to visit our offices and give a demonstration of the equipment on either Thursday 19 or Friday 20 April at 2 p.m.?

Yours sincerely

pp Helen Rees

Administrative Manager

On behalf of John Adams write a reply to Helen Rees' letter using the block style.

9


TASK 3

Read the letter from Anne Croft.

GDM Ltd516 Gipsey Road Headington Oxford OX3 6BP UK

Chairman Busch AG Leopoldstr. 501 D-8000 Munchen 3 10 June 20____

Dear Sir

We were impressed by your display of office furniture at the Expoequip trade fair held in Madrid in January.

We are a group of retailers specializing in the sale of top-quality non-electronic office equipment, and we are seeking a supplier for our stores.

Could you send us your latest catalogue and price-list, details of materials used in your products, and information regarding credit terms and discounts?

We look forward to receiving your reply.

Yours faithfully

Anne Croft (Miss) Sales Director

Now read the memo and using the information given there, write a letter of reply to

Anne Croft from the secretary, for Mr Busch to sign.

MEMO

To: Birgit Lange Date: 14 June 20___

From: G. Busch Subject: request to write a reply

Please reply to this letter. Send Miss Croft a catalogue and price-list and quote her c.i.f. prices to London.Mention also the following:

2-year guarantee on all our products Highest-quality materials used No credit terms (our prices are highly competitive due to small profit margins) Cash discount of 3 per cent offered. Encourage her to contact us again.

Thanks.

TASK 4

10


Read the letter from Karl Janssen.

Velo Sport AGKarlstr. 45 0-5230 Sommerda

Sales DirectorUK Cycles LtdBorough HouseBorough RoadCleveland TS8 3BA 15 February 200_Dear Sir or Madam

We read your advertisement for racing cycles in the current edition of Cyclists and are interested in your products, particularly in touring bikes.

We are a large retail company with cycle shops throughout Germany and we would like to have your catalogue and price-list, quoting c.i.f. Berlin prices.

Please let us know your terms of trade, including quantity discounts, delivery dates, and any credit facilities you are prepared to offer on large orders.

We look forward to hearing from you soon.

Yours faithfully

Karl Janssen

Managing Director

Write a letter of reply from Robert Morris, Sales Director of UK Cycles, to Karl Janssen.

Thank him for his letter and interest in your company, referring to the date.

Give him the following information:

- Discounts - quantity discounts on orders over 10,000.

- Delivery time - usually three months after receipt of order.

- Credit facilities - only after trading for at least one year with the company.

- Close the letter in an appropriate manner.

TASK 5

11


Read the memo from Sarah Barnard, the Managing Director of Barnard Press Ltd, to

her secretary Rosalind Wood and write a letter following the instructions.

The company address is: Barnard Press Ltd., 183-7 Copwood Road, North Finchley,

London N12 9PR.

MEMO

To: Rosalind Date: 1 March 20____From: Sarah Subject: request to write a reply

Please type a reply to Claudio Bini of International Books for me to sign.

Address: Via Santovetti 117/9, 00045 Grottaferratta, Rome, Italy.

Use reference RW/SB.

His letter is dated 15 February.

He asked about story-books in English and Italian for intermediate students. Tell him they're out of stock at the moment, but we'll be publishing a new list of them this summer. Send him details of the new list, and a current catalogue of present stock.

Thanks.

UNIT 3 MAKING COMPLAINTS

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TASK 1

Study this memo and invoice.

Multiplastics Newtown Trading EstateHalton Lincs.

To: Leisuretime Ltd89-91 Porton StreetGlasgow G1 4BB

Quantity (doz) Description Unit Price (£)3 Trays (plastic) 1.1030 Picnic tables 3.5525 Iceboxes 4.95

Leisuretime LtdMemo

To: Purchasing Manager Date: 4 JuneFrom: Warehouse Clerk Subject: problems with the order

Order No. LM4321/Invoice No. 655/87

On checking these goods against the invoice, we have found several items short:Case No. Item/Quantity(doz) Invoiced(doz) Short(doz)

4 Plastic Trays - 2 3 17 Picnic tables – 25 30 5

11 Iceboxes – 24 25 1

Will you contact the supplier as we have customers awaiting these orders?

1. Leisuretime has to write a letter about the missing items. Write their letter of complaint to Multiplastics.Organise the letter in three paragraphs as follows:

1: Acknowledge receipt of the consignment.2: Report and list missing items.

3: Request urgent despatch of items as customers are awaiting orders.

2. The supplier has to reply to Leisuretime's letter. Write the supplier's letter in reply. Organise the letter in paragraphs as follows: 1: Acknowledge and apologise. 2: Explain that typing errors were made in the packing list. 3: Tell Leisuretime that missing items will be sent by express mail. 4: Assure them that there will not be any further errors of this kind. Repeat apologies.

TASK 2

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You have recently been on a trip to the USA and had problems with your baggage.

On the flight to the United States (26 March), your suitcase was lost and you didn't

get it back for four days. On the flight home (16 April), the case was very badly

damaged and now you need to replace it.

Make a complaint claiming for $90 (suitcase) and $50 (delay).

Address your letter to Freedom Insurance LTD, Travel Claims, 4 Knox Square,

Harrow HA1 3DW.

TASK 3

Your water-heater has been broken for three months, you have complained before

but nobody has come to repair it. Write a letter of complaint to the Gas Board.

The address is 23 Hyde Towers, Hong Kong.

TASK 4

Write a letter of complaint to a garage. You have your car serviced there regularly,

but since they last worked on your car, it has kept going wrong.

The address is 16 Bedford Road, London W4 1HV.

TASK 5

Write a letter from Nesco Incorporated to Arthur Hills Ltd complaining about an

error on an invoice (LB/6732 1, dated 10 July). The second item has been incorrectly

calculated. 100 calculators at £9.25 should be £925, not £995, and therefore the

invoice total should be £2,705, not £2,775.

The addresses are: NESCO INCORPORATED, 215 Hardangar Street, Oslo, Norway.

Arthur Hills Ltd, Unit 26, Huffhouse Trading Estate, Fareham,

Hampshire, England.

TASK 6

14


Write a letter from Dampmart plc to Wangto Incorporated complaining about two

errors on invoice no. FC/173394, sent on 20 May. One item, 100 VX radios (at

£17.50), was neither ordered nor received.

The other item, 200 M60 headphones (at £10 each), was incorrectly totalled at

£2200, instead of £2000.

The addresses are: Dampmart PIC (Heywood House, 19 White RoEtd, Plymouth, Devon).

Wangto Incorporated (76 High Wall Road, Kowloon, Hong Kong).

TASK 7

Write a letter to William Hockey plc, Woodfill Estate, Norwich, Norfolk. Complain

that your last order contained 200 plastic tables of the wrong colour (white instead

of red). Ask for the correct tables to be sent out and whether William Hockey would

like the others returned or sold for them locally. Your address is John Rawlinson Ltd,

20 West Way, Plymouth, Devon, D62 1MT.

TASK 8

Write a letter (from your own company or yourself to Northern Metals (Hump

Trading Estate, Norwich, Norfolk), complaining that you have not received their

spring catalogue that you asked for three weeks ago.

TASK 9

Write a letter to Wallace Hooper plc, 16 Wannock Street, Poole, Dorset from

H Decker, Fall Street, Lagos, Nigeria. Complain that 5000 10 cm. hooks are missing

from your last order. Explain that they are needed urgently and threaten to use an

alternative supplier if any similar mistakes occur in future. (This is the fourth

mistake within eighteen months.)

TASK 10

Read the letter.

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Arthur Hill plc, 22 Nuthatch Road,Weybridge, Surrev KT6 2LM

Jose Alva Your ref:21 Plata Street Our ref:MadidSpain 20 July 20__

Dear Sir

On 30 June I wrote to you a letter asking for your price-list but I have not yet received a reply.

The price list is needed urgently and I would be grateful if you could send it without further delay.

Yours faithfully

J HILL

Import Manager

Write a letter from Arthur Hill plc to Jose Alva. Complain that you have had no reply

to your last two letters asking for a price-list. Threaten to place your next order with

an alternative supplier.

UNIT 4 APOLOGISINGTASK I

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Write a letter from Waterman Products plc, 16 Malvern Avenue, Salisbury, Wiltshire,

England to Otago plc, 192 Oporto Avenue, Lisbon, Portugal. Express regret for

sending the wrong motors for the XL50 pumps and offer apologies for this and three

previous errors.

The despatch system has now been computerised.

TASK 2

Read the letter from Helen Stuart.

UK Cycles LtdBorough House, Borough Road, Cleveland TS1 3BA

Managing DirectorVelo Sport AGKarlstr. 450-5230 Somerda 28 April 20 -

Account No. VS 301632

Dear Mr Janssen

We wrote to you on 25 March concerning the above account for £2,700, which has now beenoutstanding for about three months. When we agreed to offer you credit facilities we pointed out that it was essential to clear accounts on the exact date, particularly as we generally do not offer credit terms.

As you realize, delayed payments can create problems for us with our own suppliers, therefore we wouldappreciate it if you could either let us know why the account has not been cleared, or let us havea remittance within the next ten days.

We hope this receives your immediate attention.

Yours sincerely

Helen Stuart (Mrs)

Accountant

Write a letter from Karl Janssen, Managing Director of Velo Sport, to Mrs Stuart.

· Thank her for her letters, referring to the dates.

· Explain that a fire at your Head Office has destroyed a lot of your computer data

and has disrupted all correspondence with suppliers and customers. You need some

time to get back to your normal routine.

· Request a further thirty days to settle.

UNIT 5 JOB APPLICATIONS

TASK I

17


Read the following application form, and use it to help you write a covering letter to

accompany it.

You may also need to invent some of the information in the letter. The company

address is INTERNATIONAL PUBLISHING LTD, 60 Girton Street, Cambridge CB2 3EU,

England.

Say what job you are applying for.Say why you are interested in the job, and why you would be suitable for it.

Carla Giuliani

Age: 22Address: 114 Ellesmere WaIk, Finchley, London NW3 IDPPhone: 586 83 81Marital status: single

QualificationsDegree in English and French (Universita di Genoa)Secretarial diploma (Pitman College, London)

LanguagesItalian (mother tongue)FrenchEnglishGerman

Office SkillsTyping (w.p.m) - 60Shorthand (w.p.m) - 85Word-processing - Yes

Hobbies and interests

Tennis, swimming, horse riding, reading

TASK 2

Paula Prentiss, the Personnel Manager of International Publishing Ltd., 60 Girton

Street, Cambridge CB2 3EU, has got an application form for the post of a bilingual

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interpreter and a letter from Carla Giuliani, 114 Ellesmere Walk, Finchley, London

NW3 1DP, and would like to interview her.

On behalf of the Personnel Director write a letter, inviting Carla Giuliani to come for

an interview at 14.30 on 18 June, at the office.

Warn her that there will be an Italian and French translation test before the

interview.

Send her a map with details, and tell her there are frequent trains to Cambridge

from Liverpool Street Station.

Ask her to phone you to confirm the date, or to arrange another one if she cannot

attend.

TASK 3

Following a successful interview, Kevin Wheeler, the Managing Director of

International Publishing Ltd., 60 Girton Street, Cambridge CB2 3EU, would like to

offer Carla Giuliani, 114 Ellesmere Walk, Finchley, London NW3 1DP, the post of

bilingual secretary.

Write his letter to her:

- refer to the post Carla applied for and the date of her interview, and inform

her that she has been accepted;

- say when she will be expected to start;

- send her two copies of the contract of employment to be signed and returned

to Paula Prentiss;

- close with appropriate welcoming remarks.

TASK 4

Mr Foot had a successful interview. Write a formal letter of appointment on behalf of

Personnel Manager, John Cooper from Walter Heath Ltd.

Mr Foot’s salary will be £13,000. He must start work at the Head Office at 9.00 a.m.

on a date to be chosen by you.

The addresses are: Water Heath Ltd, 21 Cowslip Way, Exeter, Devon DE2 7CL.

- Arthur Foot, 116 Rockway Hill, Worthing, Sussex.

UNIT 6 PLACING ORDERS AND DEALING WITH ORDERS

TASK 1

19


a) Write a letter from Soundo Radios (215 Wayfleet Avenue, Colchester, Essex) to

Visitron, (16 Malvern Avenue, Manchester B34 56W, England) enclosing your

catalogue. Draw their attention to your new X79B model available in six colours.

Offer an increased trade discount of 7,5%.

b) Write a letter from Visitron. They want 500 X79B (£80 each), 1000 X78A (£60

each) and 1000 X74B (£50 each).

TASK 2

Write a letter from the Indian Steel Company to John Brown plc, 19 Tratton Way,

Ashford, Kent acknowledging an order for I0,000 M20 steel girders and 20,000 L47

steel sheets. Enclose a pro forma invoice and advise them of your terms of delivery

and payment: CIF London, Irrevocable Letter of Credit.

TASK 3

Desmond Taylor, Sales Director of Data Unlimited plc, is organizing a sales

conference for forty sales representatives to attend a two-day presentation by two

advertisers who are promoting a new line of products.

As Mr Taylor, write a letter to the Conference Centre.

Your address: Data Unlimited PLC, Data House, Chertsey Road, Twickenham,

Middlesex TW1 1EP.

Conference Centre: The Royal Hotel, Owls Road, Boscombe BH5 1AD.

The hotel was recommended by associates and you want a conference room for

forty reps for a two-day presentation.

Dates of conference: 8 and 9 December 200_. You will need a conference room and

facilities from 09.00 to 18.00 on both days.

Requirements: full seating, presentation platform, public address system, screen for

slides, full video equipment and facilities for recording. You will supply your own

display materials.

Refreshments: coffee/biscuits at 1 1.00, four-course meal in restaurant with table

wine, tea/snacks at 16.00.

Finish by asking for confirmation that the centre will be available.

APPENDIX 1

BUSINESS LETTER FORMAT AND CONVENTIONSThe sample letter is in block style which is the preferred modern style. Everything except (and sometimes including) the date is lined up against the left-hand margin and a space is left between paragraphs. It is also modern style to use little or no punctuation in the heading and ending of a letter.

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(1) The letterhead: the writer’s company and address printed at the top (the writer’s name does not go here). If the address is typed, not printed, it goes into the top right-hand corner.

(4) The references (often the initials of the writer and the person who typed the letter).

(7) The closing salutation. Yours sincerely if the reader’s name is known, Yours faithfully if it is not known.

(2) The reader’s name (if known), position, company and address.

(5) The opening salutation, the reader’s name, if known, otherwise Dear Sir to a man, Dear Madam to a woman, Dear Sir or Madam if you don’t know the sex of the reader.

(8) The signature - here the signature of the secretary who signed the letter for the writer (shown by the abbreviation which means for and on behalf of).

(3) The date. (6) The body of the letter, i.e. what the writer wants to say, usually in three or more paragraphs:

the current situation - why the writer is writing this letter;

what the writer really wants to say;

a short polite ending.

(9) The writer’s name, title and position.

(10) Abbreviation that shows that something is enclosed with the letter.

(1) WRITER & CO LTD(2) Mr Reader

Reader’s addressCountry

(3) 1 May 200_(4) Our ref: JW/AS

Your ref:

(5) Dear ………………………………………………………

(6) Thank you ………………………………………………We enclose a …………………………………………………………………………………………………………I look forward to ………………………………………

(7) Yours ……………………………………………………(8) A Secretary

(9) pp J. Writer (Mrs)Managing Director

(10) Enc

APPENDIX 2

USEFUL PHRASES AND MAIN POINTS WITH TRANSLATION

1. Возможные варианты обращения в письме:Dear Sir(s) – Уважаемые господаDear Mr Brown – Уважаемый г-н БраунDear Mrs Brown – Уважаемая г-жа Браун

21


Dear Miss Brown - Уважаемая г-жа БраунDear Ms Brown - Уважаемая г-жа БраунDear John – Дорогой Джон

2. Возможные варианты завершения письма:Yours faithfully – С уважением …Yours sincerely – Искренне Ваш(и) …Best wishes – С наилучшими пожеланиями …

3. Возможные варианты начала письма-запроса:We are writing to enquire about… Мы пишем, чтобы получить

информацию оWe are writing in connection with … Мы пишем в связи с …We are interested in … and would like to know Мы интересуемся … и хотели бы

получить информацию о …With reference to your advertisement in … Ссылаясь на Ваше объявление в …We would like to know whether … Мы хотели бы знать …Would/Could you please send us … Просим прислать нам…Please send us … Просим выслать нам …We would be grateful if you could inform us about…

Мы были бы признательны, если бы Вы сообщили нам о …

We would appreciate it if you could send us … Мы были бы признательны, если бы Вы прислали нам …

4. Возможные варианты окончания письма:I look forward to receiving your reply/ order/etc.

С нетерпением ждем Вашего ответа/заказа и т. д.

Looking forward to hearing from you В ожидании Вашего ответаI hope this information will help you Надеюсь, эта информация будет Вам

полезнаPlease do not hesitate to contact me if you need any further information

Если Вам потребуется дополнительная информация, непременно обратитесь ко мне

Please feel free to contact me if you have any further questions

Если у Вас возникнут вопросы, непременно свяжитесь со мной

5. Возможные варианты начала ответа на запрос:Thank you for your letter of (date), asking if…/enquiring about.../ enclosing …

Благодарим за Ваше письмо от (дата), в котором Вы спрашиваете о /запрашиваете/прилагаете

We have received your letter of (date), concerning …

Мы получили Ваше письмо от (дата), в котором Вы интересуетесь

With reference to your … Ссылаясь на Ваш(е) …Further to … В продолжение Вашего письма …I am writing in connection with … Я пишу в связи с …We are pleased to enclose … Мы с удовольствием прилагаем …We have pleasure in sending/ enclosing … Мы с удовольствием

посылаем/прилагаем…We enclose/ are sending … Мы прилагаем/отправляем …6. Возможные варианты начала письма-предложения:We would (particularly) like to draw your attention to our …(new range of cars)

Мы хотели бы обратить Ваше внимание на наш … (новый ассортимент машин)

We are offering …We can offer …

Мы предлагаем …

We are able to offer … Мы имеем возможность предложить …We hope that you will be interested in (pleased with) …

Мы надеемся, что Вас заинтересует (Вы будете рады)…

7. Возможные варианты начала письма-заказа

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We would like to place the following order for …We are pleased to place an order for …

Мы хотели бы разместить следующий заказ на …

We enclose our official order form for … Мы прилагаем наш официальный заказ на …

8. Возможные варианты начала ответа на письмо-заказ:We are pleased to acknowledge your letter/order, etc.

Мы получили Ваше письмо/заказ и т.д.

We are pleased to advise you of the despatch of …

Мы рады сообщить об отправке …

We would like to inform you that your order for … was despatched (date)

Мы хотели бы уведомить Вас о том, что Ваш заказ на … отправлен (дата)

9. Возможные варианты начала письма-напоминания:We should like to point out that… Мы хотели бы подчеркнуть, что …I should like to remind you that … Я хотел бы напомнить, что …I hope it is not necessary to remind you that the parts are required urgently.

Я надеюсь, что нет необходимости напоминать Вам, что детали требуются срочно.

We would be grateful if you send … without further delay

Мы были бы признательны, если бы Вы отправили … без задержки

10. Возможные варианты начала письма-жалобы (претензии):Unfortunately, we have not received … К сожалению, мы не получили …We are writing to complain about … Выражаем свое неудовольствие в связи

…We/I must point out (two) errors in your letter.

Мы/Я должны отметить (две) ошибки в Вашем письме.

We/I must point out that you have made an error in...

Мы/Я должны заметить, что Вы ошиблись …

According to our records we have not received …

Согласно нашим данным, мы не получили …

11.Возможные варианты фраз для письма-предупреждения:Unless we hear from you (within 7 days), we will be forced to take legal action.

Если мы не получим от Вас ответа (в течение 7 дней), мы будем вынуждены обратиться в суд.

If you are unable to do this, we will be forced to cancel the contract.

Если у Вас нет возможности сделать это, мы будем вынуждены аннулировать контракт.

Unless you settle the account by (date) we will be forced to place the matter in the hands of our lawyers.

Если Вы не оплатите счет до (дата), мы будем вынуждены передать дело нашим юристам.

12.Возможные варианты фраз для письма-извинения:I/We must apologize for … Мы должны принести наши извинения

за …We apologise for … Мы приносим извинения за …We are extremely sorry about smth./(for doing smth) …

Мы сожалеем о том, что …

We (greatly) regret the inconvenience caused

Мы сожалеем о причиненном неудобстве

Please accept our apologies for … Просим принять наши извинения за …

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We offer our sincere apologies for … Примите наши искренние извинения за …

We hope that this has not caused you any inconvenience

Мы надеемся, что не причинили Вам неудобства/беспокойства

With apologies once again Еще раз примите наши извиненияWe can assure you that … Заверяем Вас в том, что …

13. Возможные варианты фраз для письма-объяснения: This is owing to…/because of …/as a result of …/ due to the fact that …

Это произошло из-за …/ в результате …/по причине

14.Возможные варианты фраз для письма-сообщения:We are pleased to tell you that … Мы рады сообщить Вам о том, что …We are delighted to inform you that … С большим удовольствием сообщаем Вам

…We are happy advise … Мы рады уведомить Вас о том, что …We/I regret to inform you that … Мы с сожалением сообщаем Вам о том, что

…We are sorry to tell you that … Мы с сожалением уведомляем Вас о том,

чтоWe regret that … Мы сожалеем о том, что …

15.Возможные варианты фраз для письма с просьбой о приеме на работу:I have seen your advertisement for a (post) in … and would like to apply for this position

Я прочел(а) Ваше объявление в … и хотел(а) бы получить работу в качестве …

I would like to apply for the post of .. advertised in…

Я хотел(а) бы получить должность …, объявление о которой я увидел(а) …

16.Возможные варианты фраз для ответа на письмо с просьбой о приеме на работу:

Thank you for your application for (post) … Мы благодарим Вас We would be pleased if you could come for the interview (time, place and date)

Мы были бы рады, если бы Вы смогли приехать на интервью (время, место, дата)

We are pleased to offer you (post) Мы рады предложить Вам пост …We would like to take this opportunity to welcome you to …

Пользуемся случаем, чтобы пригласить Вас на …

We are happy to congratulate you on … Мы рады поздравить Вас с …We are extremely sorry to inform you that you have not been selected for …

С большим сожалением мы сообщаем Вам о том, что вы не прошли конкурс вакансий

Bibliography:

1. Andrews. R. G. H. Written English for Business Second Level, Oxford University Press, 1992.2. Ashley A Correspondence Workbook, Oxford University Press, 1992.3. Doherty. M., Knapp. L., Swift. S. Write for Business, Nelson, 1987.4. Hollet. V. Business Opportunities, Student’s Book, Oxford University Press, 1997.5. Littlejohn. A. Company to Company, Cambridge University Press, 2007.

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6. Stanton, A. Written English for Business First Level, Oxford University Press, 1992.7. Stanton. A. J and Wood. L. R Longman Commercial Communication, Longman, 1992.8. Wilson, M. Writing for Business, Nelson, 1987.

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Writing for Business (Student's)

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