WP9: Users & Usability Kristina “Kia” Höök & others!

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WP9: Users & Usability Kristina “Kia” Höök & others! Plenary meeting, 4th of June, Paris

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WP9: Users & Usability Kristina “Kia” Höök & others!. Plenary meeting, 4th of June, Paris. WP9: The area. Usability traditionally focuses on goals such as effectiveness, efficiency, safety, utility, learnability, and memorability - PowerPoint PPT Presentation

Transcript of WP9: Users & Usability Kristina “Kia” Höök & others!

Page 1: WP9: Users & Usability Kristina “Kia” Höök & others!

WP9: Users & Usability

Kristina “Kia” Höök& others!

Plenary meeting, 4th of June, Paris

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WP9: The area

Usability traditionally focuses on goals such as effectiveness, efficiency, safety, utility, learnability, and memorability

Affective interaction focus on user experience goals – subjective qualities such as being fun, rewarding, motivating, satisfying, enjoyable, and helpful

How do we design for user experiences – and make sure that it works?

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WP9: Through user-centred design methods

Fantastic product!

Design

Interpretation Designstudy

In the Wild!

Brainstorming

Persona

Bodystorming

Early testing:staged lived experiences

Wizard of Oz

Cultural probes

Technical probes

Tiny fingers

Think aloud

Ethnography

In Situ Informants

Sensual Evaluation Instrument

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Key achievements

New methods: WoZ-environmentSEIIn Situ Informants

User studies:In Situ InformantsThink aloud

Design work: Affective DiaryI-shadowseMoto…

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WoZ tool for ECAs

User’s view

Wizard’s view

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Key achievements

New methods: WoZ-environmentSEIIn Situ Informants

User studies:In Situ InformantsThink aloud

Design work: Affective DiaryI-shadowseMoto…

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Sensual Evaluation Instrument (SEI)

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Key achievements

New methods: WoZ-environmentSEIIn Situ Informants

User studies:In Situ InformantsThink aloud

Design work: Affective DiaryI-shadowseMoto…

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In Situ Informants: in search of ecological validity in the wild

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In Situ Informants: results

Support the fragile communication rhythm that friendships require – memories of the past, sharing the present and planning for the futureEmotions are not singular state that exist within one person alone, but permeates the total situation, changing and drifting as a process between the two friends communicating Gained insights into the physical, sensual aspects of emotional communication and caused reflectionsIn situ informants method required involving study participants in the interpretation of the data and establishing a close connection with spectators

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Key achievements

New methods: SEIWoZ-environmentIn Situ Informants

User studies:In Situ InformantsThink aloud

Design work: Affective DiaryI-shadowseMoto…

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Creating avatars: insights from think aloud

Asimina Vasalou Tanja Bänziger

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Results

Users moved across a conceptual space anchored in real life on one end and in fantasy on the otherFantasy was used most of the time to reflect real life occurrences

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Think aloud as evaluation methods

Do users who “think aloud” give off expressive data that can be recognised by others?

First impressions: positive! But sometimes users show positive expressions while experiencing negative events (e.g. irony)

Aim: to produce a checklist of methodological issues that practitioners can consult to make better experience assessments

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Key achievements

New methods: SEIWoZ-environmentIn Situ Informants

User studies:In Situ InformantsThink aloud

Design work: Affective DiaryI-shadowseMoto…

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Mihaly Csikszentmihalyi: Flow

To remember the past is not only meaningful in order to create and maintain your personal identity, but it can also in itself be a very pleasurable activity. [..] To keep the past registered can contribute to quality of life. It frees us from being enslaved by the present and makes it possible for our minds to visit the past. It makes it possible to choose and in our memory keep events that have been particularly pleasant and meaningful and thereby “create” a past that helps us to deal with the future.

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… demo!

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Example: Affective DiaryMeaning-making, reflection and change

”[pointing at the first slightly red character] And then I become like this, here I am kind of, I am kind of both happy and sad in some way and something like that. I like him and then it is so sad that we see each other so little. And then I cannot really show it.”

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Affective Diary: Methods used

Cultural probes (Gaver et al)

Staged lived experiences with sensors and feedback (Iaccucci et al)

Iterations of design sketching, user testing and re-design

Evaluation in the wild!

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Key achievements

New methods: SEIWoZ-environmentIn Situ Informants

User studies:In Situ InformantsThink aloud

Design work: Affective DiaryI-shadowseMoto…

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I-Shadows

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Key achievements

New methods: SEIWoZ-environmentIn Situ Informants

User studies:In Situ InformantsThink aloud

Design work: Affective DiaryI-shadowseMoto…

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Key achievements

Special issue of IJHCS on Evaluating Affective Interfaces, vol 65, issue 4, April 2007

28 submissions – 10 accepted papers

Span from cultural-constructivist accounts to biological/physical accounts

Workshops:one at CHI 2005

one in Stockholm January 2006

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Issues

Clash between different views:User-centred, design-oriented perspective Scientific, evaluation-oriented, theoretically-driven perspective

Also different views on emotion in interaction:Interact, integrate with overall system purpose, emotion as a co-constructed, co-interpreted phenomenon – interactional viewInfer, diagnose, communicate, react – informational view

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Appeal for 2010!

Let us start building applications!