World In-Service Experience - · PDF file© AIRBUS S.A.S. All rights reserved....

WISEWorld In-Service Experience

MARCH 2011

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Content

WISE Family Introduction

WISE Knowledge Base

WISE Component Performance & Recommendations

WISE Main Adopted Solutions & Tips

Conclusion

World In-Service Experience

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Introduction

A source of information proposed by Airbus to share our technical knowledge with customers

A family of services, putting together pieces of knowledge capitalized and analyzed by Airbus from:

In-service eventsOperators’ and suppliers’ experienceLessons learnt (flight tests, labs...)

For customers:A quick online access to up-to-date technical informationHighlights on best practices & efficient recommendationsMeans for improving your aircraft reliability and reducing operational and maintenance costs


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World In-Service Experience (WISE)

WISE family overview

Sharing knowledge and experience with our customers

Advice & tips for operational support• Provide technical information on frequently asked

questions (4000+ articles)• Self support

Top fleet solutions to optimize operational performance• Promote effective & viable modifications and

maintenance advice based on in service experience

Proactive recommendations on components• Identify troublemakers• Launch proactive improvements actions• Provide feedback


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WISE Knowledge base


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Focus on WISE Knowledge base

On line service in Airbus World “Maintenance & Engineering”community

WISE Knowledge base database contains more than 4000articles providing recommendations or answers to frequentlyasked questions. Articles address all aspects of a topic :engineering, operational, documentation, …

Examples:• Complex Interchangeability conditions• Troubleshooting tips• Preliminary information before Tech Data update• Recommended actions to improve systems reliability

WISE Knowledge base complements Airbus operationaldocumentation, it does not supersede it

WISE Knowledge base database is kept up to date and obsoletearticles are deleted

WISE Knowledge base helps operators save time


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For daily operations, the answer to technical question at a mouse click


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Daily in-service issue

Disclaimer

Relevant tip


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WISE Component Performance & Recommendations


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Objective & Scope

PurposeTo increase component reliability.To reduce operating costs, mainly linked to unscheduled component maintenance

ScopeRotable and repairable LRU (including ATA 32, 49 & 70+)Off-A/C unscheduled maintenance (shop visits)

StatusAccess to component recommendations via AIRBUSWORLD Maintenance & Engineering (Manage fleet / Optimize my fleet)Signature of MoU to define data supply, access& confidentialityReporting fleet (status March 2011)

– 28 Airlines (directly or represented by their MRO)– ~1500 A/C (75% A320 Family, 25% A330/A340)– ~100,000 removals per year, covering ~3000 P/N

Deployment phase of the service successfully launchedWorld In-Service Experience

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Process

Report raw data on removals, shop findings and costs

Collect and process raw data.Identify troublemakers via KPIs

Analyse performance and root causes with Airbus specialists

and suppliers

Give feedback to participantabout solutions for known issuesSet-up improvement plan with

suppliers for unknown issues

Give feedback to Airbus and suppliers about effectiveness of

solutions

Involvement of all stakeholders in end-to-

end process.

Airline/MRO

Suppliers

Airbus


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Data Reporting

Reporting formatStandard template covering detailed component removal data

• A/L or MRO templates as default format• Airbus templates as preferred format provided on request• ATA Spec2000 LRU Removal (Chapter 11.9) and Shop Finding Record (Chapter 11.10) as optimum format

Reporting channelE-mail ([email protected])

Reporting frequency• Supply of data monthly or quarterly, within one month from end of reporting period• Delay between removals and shop findings acceptable

Proper performance analysis requires quality data

*One line per removal event, mainly covering: date, tail N°, PN, SN, removal reason & shop finding


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Publication & Benefits

PublicationSet-up improvement plan and give regular feedback (each quarter, alternating for A320 Family and A330/A340 Family)

Participants granted access to AIRBUSWORLD

BenefitsAdvantages for various functions within the participating organisation (Fleet Management, Reliability Engineering, Contracts, Supply Chain/Logistics, etc)

– Pro-active regular hint on potential troublemakers– Overview on available and upcoming solutions to improve component performance, including an indication

on the economic interest of investment– Full visibility on component in-service behaviour, including comparison of performance against guarantees– Advice on trouble-shooting, in particular for high NFF rates

For further information, please send your questions to [email protected].


mailto:[email protected]

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WISE Main Adopted Solution & Tips


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Objectives & Scope

“WISE Main Adopted Solutions & Tips” has been developed following airline requests for more advice and/or assistance to improve reliability / reduce operating costs (A320 Symposium, CSIP…)

“WISE Main Adopted Solutions &Tips” highlights some technical recommendations to:

Increase A/C availability and particularly Operational Reliability (OR)Reduce Operating Costs (maintenance cost, fuel / weight saving)

These recommendations have been selected through 3 different criteria:1. Technical efficiency demonstrated through in-service experience2. Economic efficiency demonstrated through cost/benefit analysis3. Wide applicability

Two types of recommendations are available:1. Modifications (covered by SB / VSB – mandatory ones are excluded )2. Preventive maintenance actions


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Content

Embodiment Cost

Operational InterruptionsUnscheduled MaintenanceScheduled MaintenanceFuel consumptionSpares level

Material Labour

CostSavings

For all items, as a supplement to technical aspects (background, recommendation, expected benefits), “WISE Main Adopted Solutions & Tips” provides a cost/benefit analysis to show the economic interest of this recommendation.

Embodiment Cost

Yearly Cost SavingsPayback period =

b) “Cost Saving” notion for “preventive maintenance action”

Cost Saving = difference of cost between “fit to failure” & “preventive maintenance” strategy

The result of this cost / benefit analysis, based on fleet average data, is expressed through:a) “Payback period” notion for “modifications”


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Conclusion

WISE is a set of free of charge solutions to : support your operation

improve your fleet performance reduce your unscheduled maintenance costs

Provide instant technical answers & tips

Help decision making for business cases

Pro-active regular hints on potential component troublemakers to prevent cost drifting


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Access to WISE on AIRBUSWORLD

Access to WISE family

Access to WISE- Component Performance & Recommendations- Main Adopted Solutions & Tips


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Contacts

WISE KNOWLEDGE BASEGilbert GORETTAEngineering SupportWISE Project [email protected]. +33 (0)5 61 93 42 77

WISE MAIN ADOPTED SOLUTIONS & TIPSDominique GAREL Airline EconomicsMaintenance Economics & Reliability [email protected]. +33 (0)5 67 19 18 77General query [email protected]

WISE COMPONENT PERFORMANCE & RECOMMENDATIONSCarlos SANTOS SANCHEZAirline EconomicsAnalysis and Fleet [email protected]. +33 (0)5 61 93 37 45General query [email protected]

We are always looking for your feedback in order to improve the services provided

Do not hesitate to contact us for any further question or for a live demonstration via Webex conference







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© AIRBUS S.A.S. All rights reserved. Confidential andproprietary document.

This document and all information contained herein is the soleproperty of AIRBUS S.A.S.. No intellectual property rights aregranted by the delivery of this document or the disclosure ofits content. This document shall not be reproduced ordisclosed to a third party without the express written consentof AIRBUS S.A.S. This document and its content shall not beused for any purpose other than that for which it is supplied.

The statements made herein do not constitute an offer. Theyare based on the mentioned assumptions and are expressedin good faith. Where the supporting grounds for thesestatements are not shown, AIRBUS S.A.S. will be pleased toexplain the basis thereof.

AIRBUS, its logo, A300, A310, A318, A319, A320, A321,A330, A340, A350, A380, A400M are registered trademarks.


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Abbreviations

A/C (Aircraft)A/L (Airline) CSIP (Customer Satisfaction Improvement Programme)DMC (Direct Maintenance Cost)_G (Guarantee)IDOLS (In-Service Data Tools)IP (Initial Provisioning)I.S. (In-Service)KPI (Key Performance Indicator)MoU (Memorandum of Understanding)MRO (Maintenance, Repair and Overhaul Organisation)MSN (Manufacturer Serial Number)OI (Operational Interruption)PN (Part Number)SB (Service Bulletin)SIL (Service Information Letter)SN (Serial Number)SPSA (Supplier Product Support Agreement)Std (Standard)WISE (World In-Service Experience)


World In-Service Experience - · PDF file© AIRBUS S.A.S. All rights reserved....

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Transcript of World In-Service Experience - · PDF file© AIRBUS S.A.S. All rights reserved....