World FM Day conference/ Google London, 28 th August 2009 Work-culture and Workplaces around the...
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Transcript of World FM Day conference/ Google London, 28 th August 2009 Work-culture and Workplaces around the...
World FM Day conference/ Google London, 28th August 2009
Work-culture and Workplaces around the WorldPhilip Tidd, Managing Director DEGW (UK)
The World as we knew it is gone…..Organisations are challenged with…
• staying in business
• saving money
• business responsiveness
whilst at the same time:
• energising culture
• supporting new patterns of live / work
• reducing carbon footprint / sustainability
How has the office changed over time?
The Taylorist OfficeThe consequence of the lateNineteenth Century discovery of‘Scientific Management’
The Social Democratic OfficeThe consequence of Post SecondWorld War social and economicreconstruction
TODAY: the Networked Office The consequence of robust, reliable,ubiquitous early Twentieth FirstCentury Information Technology
Department for Children, Schools and Families (DCSF): DEGW workplace strategy & Design
Today: the networked office: the Workplace as a hybrid network of places…
ServiceCenters
Delivery Center
Satellites
Client Site
HUB
Home
Home
Home
Home
Home
Satellites
Satellites
Home Home
Technology changes fast…
enabling the use of space and time in more fluid ways
1954: Prediction:The Home Computer of the Future 2004
2004: Reality: Pervasive, mobile technologies
Yet buildings have not changed…and often remain disconnected from organisational change
1904: The Larkin Building 2005: Roche PD, Welwyn, UK (Architects BDP)1904: The Larkin Building (Frank Lloyd Wright) 2005: Roche PD, Welwyn, UK (Architects BDP)
Workplace Innovations @ Philips
Real Estate TrendsFocus on efficiency and
utilization
TechnologyInternet access is nearly
ubiquitous
Pandemics andBusiness Continuity
Insulation from unexpected disruptionDistributedDistributed
WorkWorkProgramsPrograms
Talent,Skills/Demographics
HR's “Squeeze” to Competefor Talent on a Global Basis
GlobalEconomic VolatilityDifficulty forecasting headcount and space
demand
Eco-ResponsibilityGrowing sensitivity toenvironmental impacts
andworkplace sustainability
CompetitiveAdvantage
Leading organisations arealways looking for an edge
Mobility is the norm
Cellular space Open plan Addition of communal
and support spaces –
increasing connectivity
Breaking link between
workstation & individual
Full non-territorial
environment
Staff work in setting most suitable to
activity
Model 1 Model 2 Model 3 Model 4 Model 5
Most workplaces still sit here Government
DCSF, GSA, BBCConsulting Accenture, IBM, E+Y
Technology Microsoft ,Nokia,
Cisco
Financial ServicesCitigroup, Capital
One, Deutsche Bank
Pharma and Industry GSK, Pfizer, Unilever
WORK FROM HOME ON THE MOVE WORK IN CAFE INTERACT WITH COLLEAGUES RELAX
Work patterns: activity and occupancy
35% (9am – 5pm)
60% (9am – 5pm)
Empty
Temporarily Unoccupied
InternationalTransport Hub
SecondaryTown Centre
Business nodes
AccessibleSuburbanLocation
Home
CB D
Corporate centre
Neighbourhood centre
Operations centre
Personal centre
CentralTransport Hub
Mapping distributed work centers across a city
Corporate centre
Neighbourhood centre
Operations centre
Personal centre
….and across multiple locations and shared service centers
MOSCOW HQ 2006
AMSTERDAM DAP 2006
Moscow HQ Time Utilisation Survey 2006 Results
Activities in workspaces by Product Division (during core day)
46% 33%
7%
14%
29%
35%
8%
26%
2%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
CE (54) CO (60) DAP (38) LIGHT (36) PMS (40)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
CE (54) CO (60) DAP (38) LIGHT (36) PMS (40)
Empty
Unoccupied
Not obtainable
Pausing
Individual work
Collaboration
• Moscow’s staffs’ average time at desk over all the PD’s varies by only approximately 14%
• DAP in both Moscow and Amsterdam have similar work patterns
52%
38%
0%10%
20%30%
40%50%60%
70%80%
90%100%
Moscow HQ Time Utilisation Survey 2006 Results
Activities in workspaces by Product Division (during core day)
Static style. Majority of working time spent at desk or elsewhere in the building
Fairly static work style. High internal mobility and some external mobility, mainly individual work at the desk, some collaboration at workspace.
More externally mobile work style. Less time in the building
Time at desk 60%
Internal Mobility 25%
External Mobility 15% External Mobility
30%
Internal Mobility 25%
Time at desk 45%
External Mobility 40%
Time at desk 35%
Internal Mobility 25%
Defining the Right Work Profiles
Anchor Creative Resident Networker Leadership
Resident Mobile Worker
MAIN LANDING AT FLOOR LEVEL
5.3
87
.14
5.38
7.14
5.38 7.14
5.3
87.1
4
PRIMARY CIRCULATION
GOOD DEPTH
FOR
ENCLOSED
OFFICES
14.27
37.1
7
44.70
38.00
33.2
3
14.2
7
14.27
14.2
7
CORE
TRANSIT SPACE
OFFICE SPACE (1753 SQM)
GOOD DEPTH
FOR OPEN AND
FLEXIBLE
SPACES
3.6
0
19.36 SQM
TYPICAL FLOOR ANALYSIS
TEST LAYOUT
BREAK AREA AND PRESENTATION SPACE
Pantry
MULTIFUNCTIONAL, RECONFIGURABLE AREA (like informal meeting, training, project area etc.)
SHARING AREA
SUPPORT STRIP
INFO-FILTER AREA (an intermediate space for real time check of floor activity / booking workplace and ancillary device / information display)…
INFO-FILTER AREA (an intermediate space for real time check of floor activity / booking workplace and ancillary device / information display)…
COPY / FAX AREA
SUPPORT STRIP
OPEN SPACE FOR INDIVIDUAL / COLLABORATIVE WORK
ENCLOSED OFFICES FOR INDIVIDUAL / COLLABORATIVE WORK
ENCLOSED OFFICES FOR INDIVIDUAL / COLLABORATIVE WORK
SHARING AREA
OPEN SPACE FOR INDIVIDUAL / COLLABORATIVE WORK
MAIN LANDING AT FLOOR LEVEL
OPEN SPACE FOR INDIVIDUAL / COLLABORATIVE WORK
OPEN SPACE FOR INDIVIDUAL / COLLABORATIVE WORK
CENTRALIZED STORAGE
CENTRALIZED STORAGE
COPY / FAX AREA
COMPARISON: Traditional/ Innovative (Netherlands)
LAYOUT CAPACITY
+24%
+15%
‘KIT OF PARTS’
FLEXIBLE LAYOUT
133 (INDIVIDUAL WORK IN OPEN SPACE)
28 (COLLABORATIVE WORK IN OPEN SPACE)
10 (INDIVIDUAL WORK IN ENCLOSED OFFICE)
3 SHARING AREA 24 seats
10 BOOTHS (concentrated enclosed work)14 seats
1 TOUCHDOWN AREA 8 seats
2 ENCLOSED MEETING 10 seats
8 INFORMAL MEETING 36 seats
1 PROJECT AREA 8 seats
1 PRESENTATION ROOM 10 seats
1 MULTIFUNCTIONAL (training, conference, events etc.) 22 seats
TRADITIONAL LAYOUT
175 (INDIVIDUAL WORK IN OPEN SPACE)
10 ENCLOSED MEETING 75 seats
WO
RK
SP
AC
EM
EETIN
G S
PA
CE
WO
RK
SP
AC
E
An
cilla
ry
Work
sta
tion
s
MEETIN
G S
PA
CE
175175
7575
217217
8686
NOTE:
The traditional layout has limited means in terms of reconfiguration and effective use of space.
NOTE:
The flexible layout is based on a new way of working concept which improves the effectiveness of space in terms of differentiation and variety of the kit of parts/ worksettings.