Workshop on managerial effectiveness
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Transcript of Workshop on managerial effectiveness
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Workshop on Managerial Effectiveness
Towards framing the Content and Context : Our approach
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“O ARJUNA, DO NOT YIELD TO THIS DEGRADING IMPOTENCE. IT DOES NOT BECOME YOU.GIVE UP
SUCH PETTY WEAKNESS OF HEART AND MIND AND ARISE, O CHASTISER OF THE ENEMY”
THE BHAGWAD GITA----on Krishna telling Arjuna to be more proactive and effective
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WHAT IS A MANAGER EXPECTED TO DO?
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WHAT ARE THE REASONS FOR MANAGERIAL INEFFECTIVENESS?
( there could be more---)Enterprise unlimited
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Indices of productivity
• The organization may look at---• Building trust• Degree of rapport with employees• Empowerment- freedom of action• Elimination of wasteful activity• Building loyalty• Self regulation, variety and challenge• Involvement in planning and decision making• Objective job performance standards• Healthy work environment• QWL• Salary/incentive schemes• Subordinate development• Knowledge sharing
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IS A HAPPY EMPLOYEE A PRODUCTIVE EMPLOYEE??
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What is the linkage between managerial effectiveness and
turnover?
What is the linkage between employee productivity and
turnover?
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Proposed Framework
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Managerial Competencies Desired
• Achievement Orientation– Performance
– Results
– Goal Clarity
• Interpersonal Effectiveness– Team Building & team Handling/ Team Effectiveness
– Internal Customer satisfaction
– Emotional Intelligence
• Quality orientation– Response time/ Downtime
– Technical Support
– Customer Satisfaction
– Minimization of error through success orientation
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Contd---
• Communication– Grievance handling
– Transparency/ Openness
– Feedback & Action on feedback
– Reward & Recognition
• Leadership– Problem Solving
– Decision Making
– Planning & Organizing
– Creative thinking
– Influencing/ Persuasiveness
– Subordinate Development
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Pedagogy being adopted to enhance Effectiveness
• Role plays
• Case study
• Psychometric tests
• Value based tests
• Management games
• Self awareness exercises
• Questionnaires
• Interactive sessions
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Outcome
Productivity will be enhanced to 25- 30 %
* Conditions apply
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Impact on Managerial Effectiveness/Turnover
• Managerial Effectiveness is likely to increase by 25-30% as a result of certain behavioral changes consequent upon training imparted. This is directly linked to their productivity.
• Employee turnover is likely to decrease by 10-15% as a result of enhanced managerial effectiveness in the next six months.
• Subsequent follow ups will be required on a quarterly basis by the training team to monitor effectiveness.
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Assumptions
• Hiring is as per laid down procedures• The managers have already reached a certain
level of effectiveness which would be the take off point for training.
• Employee turnover will be minimized only over an extended period of time.
• All operational processes are time tested.• The training team will be given opportunities to
interact with employees prior to the start of training.
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Critical Success Factors
• A high Level of Commitment on the part of the Top Management
• An understanding of the fact that trainers are facilitators. Ultimately, the organization, as beneficiaries will need to follow up on lessons that emerge from the two day session.
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Thank You
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