Workshop 3:Public-Private Partnerships

in e-Government Applications

Stuart James, Deputy Chairman

UK-TURKEY

E-GOVERNMENT SEMINAR

www.hedra.com

Workshop Objectives

• To review the role and experience of UK companies supporting public bodies implement an e-government strategy

• To discuss similarities between UK and Turkey

• To consider how UK and Turkish companies can collaborate to support the implementation of e-Government

www.hedra.com

Presentation & Workshop Plan

• Different Roles of Consultants and Suppliers

• Hedra Services Clients

• Case Study The UK Planning Portal

• Workshop discussion Similarities between Turkey and the UK Collaboration between firms in Turkey and the UK

www.hedra.com

Consultants(Hedra)

Service ofindependent advice

Confirminggovernment

requirements

Manage other companies implementing

Suppliers(Nortel)

Products andproduct-based advice

and services

Understandinggovernment

requirements

Manage ownimplementation

Different Roles in Supporting e-Government

Sell

First step

Last step

Both are partners to the public sector

www.hedra.com

Hedra Consulting – what we do

We deliver direction, capacity and skills for modern public

services by working with organisations to:

set strategic direction

build required organisational capacity and skills

deliver efficient and effective services

assess impact and improve performance.

www.hedra.com

Some HEDRA clients in the UK

Audit Commission Home Office

British Council Metropolitan Police

Cabinet Office Ministry of Defence

Dept. for Food and Rural Affairs North Yorkshire County Council

Department of Health Office of Deputy Prime Minister

Department for Transport Office of Government Commerce

Driver & Vehicle Licensing Agency Planning Inspectorate

Foreign & Commonwealth Office Police IT Organisation

HM Prison Service National Archive

www.hedra.com

The Challenge: How good do you want to be?

Low

Degree of risk

High

Degree of ChangeHigh

•New ways to deliver services?

•New public services?

•New public businesses?

•New ways to govern?

www.hedra.com

Case Study: the UK Planning Portal

• Scope: building and development planning and consent

• Designed with the customer in mind

• Meets UK Modernising Government Agenda

• Facilitates modernisation of planning services

• Unanimous and enthusiastic planning community support

• Strong business case in justification

• Makes best use of technology

www.hedra.com

Vision - The “Portal”

The Planning Portal is the cornerstone of the Planning Inspectorate’s operational systems for both internal users and external customers of the service.

This will be the starting point for most journeys into the Planning Inspectorate’s operational systems. Indeed, it could be the starting point for all journeys!

The Planning Portal has an interface to a Geographic Information System (GIS) that enriches the functionality delivered through the Portal.

This may be used by the Planning Portal’s customers and the Planning Inspectors alike.

Underpinning all of this is the Planning Casework System (PCS) that is the core operational system.

This can be accessed either directly or via the Planning Portal

Planning Casework System

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Planning Appeals

• The Planning Service Enquiry about planning Planning application Application progress Decision Appeal Appeal progress Decision Build the project

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To realise the vision

ICT Strategy

Service Delivery Channels Data Management

Legal and Information Business Continuity

Applications Architecture

Security

Desktop and Hardware

Tele-communications

UK PlanningServicesE-DeliveryPlatform

ServiceDelivery

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Service Delivery Channels

Some channels are direct to the service

Interactive Digital TV (iDTV)

Kiosk / Cyber café

PCs

Mobile Device

Other channels are through Department staff

Telephone Personal Visit

Email Fax Mail

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Service Delivery Channels – 2001

Telephone14%

Mobile Device0%

iDTV0%

PC / Internet1%

Post / Counter85%

The main service delivery channel is the traditional access via the post or over-the-counter personal visit

Telephone call handling represents a sizeable service delivery channel

PC and Internet access is miniscule

Access through iDTV or from mobile devices is non-existent

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Service Delivery Channels – 2004

Telephone18%

Mobile Device0%

iDTV0%

PC / Internet60%

Post / Counter22%

Use of post and over-the-counter services will fall rapidly

Telephone call handling will grow slightly and still represent a sizeable service delivery channel

PC and Internet access will grow dramatically to become the main service delivery channel

Access through iDTV or from mobile devices will remain non-existent

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Operational SystemsSupport Systems

E-GovernmentSystems

Data Management – Typical RepositoriesPlanning Portal

Web software

Content Management

GIS

GIS Product

Proxy Server

J2EE

XML

PCS

Unisys / FabaSoft

XML

Data Repository

ISS

TCO

XML

IRPM

WS Atkins

XML

Department’s net

Microsoft .Net

Content Management

XML

HR Repository

HRI

PWA

XML

Finance Repository

Flexi

Interflex

XML

Payroll

CMG

XML

Finance

SAP Financials

XML

www.hedra.com

Presentation & Workshop Plan

• Different Roles of Consultants and Suppliers

• Hedra Services Clients

• Case Study: The Planning Portal

• Discussion Similarities between Turkey and the UK Collaboration between firms in Turkey and the UK

Workshop 3:Public-Private Partnerships

in e-Government Applications

Stuart James, Deputy Chairman

UK-TURKEY

E-GOVERNMENT SEMINAR