Workplace Violence
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Transcript of Workplace Violence
University of CaliforniaOffice of the PresidentNovember 2009 Safety
Meeting
Reynolds, Smith, & Hill (Orlando) – Nov. 6, 2009 Ex-Employee
UCLA - October 8, 2009 Student Attacked with a
Knife UC Irvine – September
13, 2009 Graduate Student’s Ex-
Wife
Yale University - Sept. 8, 2009 Graduate Student
Richmond Bridge – Aug. 11, 2009 Toll Collector & Friend
SiPort (Santa Clara) – November 15, 2008 CEO, Vice President,
and Human Resources Manager
UCOP November 2009 Safety Meeting
3rd Leading Cause of Workplace Fatalities - 517 in 2008
OSHA Estimates 2 Million People are Victims of Workplace Violence Every Year UCOP November 2009 Safety
Meeting
UCOP November 2009 Safety Meeting
Workplace violence is any physical assault, threatening behavior, or verbal abuse occurring in the work setting…..U.S. Occupational Safety and Health Administration (OSHA)
Based on Perpetrator’s Relationship to the Victim(s) and/or Place of Employment Type I – Criminal Intent Type II – Customer or Client Type III – Worker-on-Worker Type IV – Personal Relationship
UCOP November 2009 Safety Meeting
UCOP Commitment Safe Workplace Free From Threats & Acts of Intimidation &
Violence Prohibit Threats/Acts of Violence
Zero Tolerance Disciplinary/Corrective Action/Possible Dismissal
UC Personnel Policies & Collective Bargaining Agreements
Certain Acts – Violation of LawUCOP November 2009 Safety
Meeting
Every UCOP Community Member Shares a Responsibility for Creating & Maintaining a Civil & Respectful Workplace
Any UCOP Employee Subject to or Witness to a Violation Workplace Violence Policy: Encouraged to Report Violation/Incident to Next-in-
Line Supervisor (Not a Party to Violation/Incident) Any Emergency or Suspected Criminal
Conduct Immediately Reported to the Oakland/Local Police
Department, Building Security, & UC Police Department
UCOP November 2009 Safety Meeting
Supervisors, Managers, or Administrators Receiving a Report of Intimidation, Threats, or Acts of Violence: Take Appropriate Act to Investigate and When
Appropriate, Correct the Problem Consult with Human Resources & the UCOP
Threat Management Team As Appropriate No Employee Shall Be Retaliated Against
for Truthfully Reporting Perceived Intimidation, Threats, or Acts of Violence
UCOP November 2009 Safety Meeting
Team From Several Disciplines Expertise/Training in Managing Workplace
Violence Resource for Supervisors & Department
Managers Assesses Potential or Actual Threats of Violence
Team Convenes – Department Needs Assistance or Counsel
Written Workplace Violence Prevention and Threat Management Team GuidelinesUCOP November 2009 Safety
Meeting
ThreatManagementTeamGuidelines
Employee and Labor Relations Employee Assistance Program Business Operations, Building
Services Office of General Counsel UC Police External Relations,
Communications UCOP November 2009 Safety
Meeting
Intimidation - An act or expression toward another person, causing the other person to reasonably fear for his/her safety or the safety of others
Threat of Violence - An act or expression that threatens mental or physical harm to person(s) or damage to property
Act of Violence - An act or expression that causes mental or physical harm to person(s), however slight, or damage to property
Workplace - All University facilities and off-campus locations where faculty, staff, or student employees are engaged in University businessUCOP November 2009 Safety
Meeting
Erratic Work Patterns Decline in
Productivity Substandard Work
Relationships Continual Excuses
and Blame Concentration
Problems Attendance Problems
Safety & Health Issues
Careless Health & Hygiene
Evidence of Serious Stress in Personal Life
Unusual or Changed Behavior
Depression UCOP November 2009 Safety
Meeting
Do: Remain Calm - Speak in Moderate Tone of
Voice Show Respect -Even When They Become
Upset Focus on Problem - Ask for Details of the
Situation and Go Over Possible Solutions Alert Co-Workers If Person May Become
Violent Report the Incident Immediately
According to Established Procedures if the Situation Threatens to Get Out of Control
UCOP November 2009 Safety Meeting
Don’t: Argue or Raise Your
Voice Mimic an Angry
Person’s Behavior
UCOP November 2009 Safety Meeting
Immediate Threat - Call 9-911 Contact Building Security
Emergencies, Perceived Emergencies, or Suspected Criminal Conduct - Immediately Report to Supervisor/Manager
Supervisor/Manager – Contact Threat Management Team Who May Contact: Oakland Police Department (or Local Police
Dept. for Off-Site Locations) UC Police Department Building Services/Security
UCOP November 2009 Safety Meeting
UCOP Guidelines for Workplace Violence Prevention: http://hrop.ucop.edu/mgr_sup/eap/tm02.html
UCOP Threat Management Team Guidelines: http://hrop.ucop.edu/mgr_sup/eap/threat_mngmt.html
UCOP November 2009 Safety Meeting
Workplace Violence Can Take Many Forms and Has Numerous Causes
Keep Alert to Signs of Potential Violence and Take Immediate Action When You Recognize Them
Make Sure to Follow Security Procedures and Encourage Employees to Do Likewise
UCOP November 2009 Safety Meeting