Overview of Higher Talent

Workplace Productivity Leadership

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C-suite executives and benefit managers cite managing costs and maintaining employee productivity as the most important goals in both the short [2015-2016] and the long term [2015-2020]. All Rights Reserved, Higher Talent Inc.www.highertalent.ca

Higher Talent Inc. Susan Power, MBA, CHRP Owner & CEO of Higher Talent Inc.

15+ years of HR experience working with clients across industry and sector

Growing rapidly, network of HR Consultants across Canada

Our vision is to build compelling cultures that inspire trust and productivity in the workplace. All Rights Reserved, Higher Talent Inc.

www.highertalent.ca

All Rights Reserved, Higher Talent Inc.Our Core CapabilitiesComprehensive Full-Suite of HR ServicesPayrollBenefits AdministrationRecruitment & RetentionHR AdvisoryWorkplace Productivity Assessments & PlansHR TrainingHR Policy Writing & ImplementationOrganizational Design, Job Analysis, & Compensation PlansHR Program Design & Implementation

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Learning Objectives1. Share key findings on productivity drivers

2. Discuss actions for increasing workplace productivity across your entire organization

All Rights Reserved, Higher Talent Inc.www.highertalent.ca

A highly engaged workforce is 50% more productive than an unengaged workforce and displays retention rates that are 44% higher. All Rights Reserved, Higher Talent Inc.www.highertalent.caSource: Weir, J. HR.com. 2003. Reporting findings of First, Break All the Rules, by Marcus Buckingham and Curt Coffman (Simon and Schuster, 1999) and Now, Discover Your Strengths, by Marcus Buckingham and Donald Clifton (The Free Press, 2001).

Impact of Productivity on the Bottom Line

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Top Productivity Drivers All Rights Reserved, Higher Talent Inc.

Compensation and Incentives

Employee Engagement

Performance Feedback and Employee Accountability

HR Programs and Practices

Management Leadership Skills and Style

Organizational Culture

HR Policies

Professional Development Opportunities

Workplace Wellness & Health Promotion

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Top Productivity Drivers All Rights Reserved, Higher Talent Inc.www.highertalent.ca

Physical Environment and Ergonomics

Technology, Tools, and Resources

Organizational Structure

Communication, Collaboration, and Information Sharing

Employee Leadership, Autonomy, and Innovation

Employee Motivation

All Rights Reserved, Higher Talent Inc.Organizational Culturewww.highertalent.ca

DO YOU HAVE A CULTURE BUILDING PROGRAM IN PLACE?

Focus on culture building.Only 12% of organizations have culture-building programs in place. All Rights Reserved, Higher Talent Inc.www.highertalent.ca

I came to see in my time at IBM, that culture isnt just one aspect of the game; it is the game

-- Former Chairman of IBM, Lou Gerstner

Focus on culture building.Only 12% of organizations have culture-building programs in place. All Rights Reserved, Higher Talent Inc.www.highertalent.caHigh Performance values and behavioursUnique personality and brandWINNING CULTURES COMBINE TWO KEY ELEMENTSSource: Bain & Company, 2006: Building a Winning Culture

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All Rights Reserved, Higher Talent Inc.Organizational Culturewww.highertalent.ca

Ask your people

1. If we had the kind of culture we aspire to, what kinds of new behaviours would be common?

2. And what ingrained behaviours would be gone?

All Rights Reserved, Higher Talent Inc.Culture Transformationwww.highertalent.ca

Struggling due to M&As that were not a culture fit.

Talked to front-line employees that showed disconnect that focus was too heavy on reducing claim costs to detriment of patient care.

Identified cultural issue, and then identified historical cultural strengths, and rebuilt the strategy around those strengths.

By mid-2000s went from $300M loss to $1.7 billion gain.A strategy that is at odds with a companys culture is doomed. Culture trumps strategy every time. -- CEO, Aetna

All Rights Reserved, Higher Talent Inc.www.highertalent.caStart All Your Meetings On Time

Source: Cameron Herolds High Growth Mastermind Group.

Hire motivated, ownership mentality people.Talk to front line employees to understand root cause of culture disconnectsSimplify work processes and decrease stressUse smaller, agile teams (functional and cross functional)Get to know your people as individuals, in addition to the jobs they doHire leaders that walk the talk and roll up their sleeves to get the job done.

All Rights Reserved, Higher Talent Inc.www.highertalent.caTips for Transforming Culture

Huge Engagement & Productivity Driver

Provide more autonomy and self dependence to your people with technical skills.

People want to be empowered to make changes to work processes to improve their own performance.

TRUST

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UNRELENTING FOCUS ON CORE CAPABILITIES

Consider outsourcing non core support functions such as HR, IT, Accounting

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All Rights Reserved, Higher Talent Inc.Productivity Killerswww.highertalent.ca

WARNING SIGNS:

Co-workers lack of productivity / follow-through.

Negative communication, or no communication.

Inconsistency in policy adoption.

One or more toxic leaders.

High absenteeism rate.

High turnover rate.

Hawthorne Effect

Management attention increases productivity.

Hawthorne Works, a Western Electric Factory outside of Chicago, Illinois1924-1932

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All Rights Reserved, Higher Talent Inc.Performance Feedback & Accountabilitywww.highertalent.caPEOPLE WANT THEIR EFFORTS RECOGNIZED

Employees who received predominantly positive feedback are 30 times more likely to be engaged than employees whose performance is ignored.

Employee who received predominantly negative feedback are actually 20 times more likely to be engaged than employees who are ignored.

All Rights Reserved, Higher Talent Inc.Managements Leadership Skills & Stylewww.highertalent.caRELATIONSHIPS AT WORK

Relations with ManagementI have trust and confidence in my supervisor.Managers/supervisors/team leaders work well with employees of different backgrounds. I have a high level of respect for my organizations senior leaders.

Relations with PeersThe people I work with cooperate to get the job doneEmployees in my work unit share job knowledge with each other.

Managements Leadership Skills & StyleRELATIONSHIPS AT WORK

Participative, Management StyleI feel encouraged to come up with new and better ways of doing things

Employees have a feeling of personal empowerment with respect to work processes.

Organizations with effective leadership have more than 2 x the number of engaged employees than those without effective leadership.Research: Survey: 15 Countries, 28,810 Employees, Broad SectorsSource: How Leaders Drive Workforce Performance. Right Management. https://hashdoc.com/documents/3223/how-leaders-dirve-workforce-performance.

Employee engagement has highest positive correlation with leaders skilled at building organized and efficient workflow processes, and assessing appropriate staff workloads.

Do you train your leaders on workflow planning?

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Talk to front line employees to understand root cause of disconnectsSimplify work processes and decrease stressUse smaller, agile teams (functional and cross functional)Get to know your people as individuals, in addition to the jobs they doHire leaders that walk the talk and roll up their sleeves to get the job done.

All Rights Reserved, Higher Talent Inc.www.highertalent.caDevelopment Opportunities

What competency gaps exist within the organization?

2. Is there a organizational development plan to fill gaps?

3. What are the career paths for each position?

Source: 2015: Tiny Pulse Research of over 400,000 organizations

Talk to front line employees to understand root cause of disconnectsSimplify work processes and decrease stressUse smaller, agile teams (functional and cross functional)Get to know your people as individuals, in addition to the jobs they doHire leaders that walk the talk and roll up their sleeves to get the job done.

All Rights Reserved, Higher Talent Inc.www.highertalent.caDevelopment Opportunities

London, Ontario based company that matches voice talent with customersAsk Employees What Topics They Want More Information/Training on:

Company and regulatory policies, how to master Salesforce (CRM system)How to make most of employee benefit packagesUsing internal processes and procedures

Resulted in EE Engagement, & opportunity to action development items from performance reviews

TRAINING TUESDAYS

HR Policy is a Key Productivity Driver.

Embed Brand & Culture into HR Policies.

Unlimited Vacation?

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Talk to front line employees to understand root cause of disconnectsSimplify work processes and decrease stressUse smaller, agile teams (functional and cross functional)Get to know your people as individuals, in addition to the jobs they doHire leaders that walk the talk and roll up their sleeves to get the job done.

All Rights Reserved, Higher Talent Inc.www.highertalent.caProductivity by CountryCountryAvg. Vacation DaysProductivity per HourAustria35$54.83 / hrGermany34$57.36 / hrFrance31$59.24 / hrBelgium30$60.98 / hrNorway25$75.18 / hrCanada26$50.29 / hrUnited States13$67.32 / hr

Harvard Business Review Study

Spending less time at your desk, forces you to get things done faster, more efficiently.

Did NOT suggest more vacation results in less stress

Workplace Wellness & Health Promotion

CORNELL UNIVERSITY ERGONOMICS RESEARCH LABORATORY

conducted a 10-week study at New Century Global with a computer program that reminded workers to keep good posture and take short breaks.

Workers receiving the alerts were 13 percent more accurate on average in their work than coworkers who were not reminded.

Sweden is presently piloting 6 hour work days.

Numerous studies show that productivity turns sharply negative as we move beyond 40 hour work weeks.

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All Rights Reserved, Higher Talent Inc.www.highertalent.caQuestions / CommentsSUSAN POWER, MBA, CHRPOwner & CEO709-739-1953susanpower@highertalent.ca

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HigherTalentInc.

Our national network of HR Consultants are ready to add value to you business. Building compelling cultures that inspire trust and productivity in the workplace