Workplace Culture and Leadership in

Workplace Culture and Leadership in Unprecedented TimesShane JacksonPresidentJackson HealthcareAlpharetta, Georgia

Presenter reports no known conflict of interest at time of presentation.

• Examine workplace culture, including tips for getting the culture conversation started when you return to work

• Diagram how to insert your organization’s purpose, values and beliefs into the decision-making process

• Outline three strategies based on real-life scenarios on how to maintain workplace culture in changing and/or challenging times, like a global pandemic

Learning Objectives

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Culture


The atmosphere that results from the actions a group takes to accomplish its purpose

Culture


“We would never do that here.”“Let me show you how we handle that situation.”“How we do things.”

Norms


Value — a principle in which we place great worthBelief — a conviction that something is true

Values and Beliefs


Focus on “Why” not only “What”


What do you value? What do you believe?


Then why does it matter?


Intuition doesn’t scale.


Clarity of values yields clarity in decision making.


Time to Work!


Values

AccountableTakes responsibility for both actions and outcomes

AchievementAspiring to the highest levels of excellence

AssertivenessStating convictions with confidence and force

AuthorityPossessing power over decisions, people, assets

BalanceKeeping in perspective work, home, hobbies, relationships

CareerAdvancing professional credentials

ChangeLooking forward to and valuing change, continuous improvement, doing things differently

CommitmentBeing bound emotionally or intellectually to a course of action, dedication

CompetencePossessing the skill, knowledge and/or ability to effectively perform


Values

CourageThe willingness to take calculated risks and step outside of one’s comfort zone

Creativity/InnovationThinking outside the box; trying new ways of accomplishing a goal

Customer SatisfactionAchieving excellence in customer satisfaction

DiversityRespecting a variety of cultures/lifestyles

EffectivenessExecuting with precision to achieve results

EfficiencyProducing results in a timely manner with a minimal of waste, expense or unnecessary effort

EmpowermentWilling to give and accept responsibility and the power to act

FairnessTreating all people equally

Faith/ReligionBelief in a higher power

FamilyBeing with family, both quality and quantity time


FitnessBeing physically fit; optimal well-being

FunPlayfulness, ability to laugh and express humor, joking

GrowthInvesting in lifelong learning, personal development, self-education

HonestyBeing truthful, sincere

IndependenceFree from the influence, guidance or control of others

IntegrityWords and deeds match up; I am who I am, no matter where I am or who I am with

KnowledgeSubject matter expert, educated via experience or study

LegacyMaking a difference today with tomorrow in mind, succession

LoyaltyFaithful to a person, an ideal, a custom, a cause or a duty

Money/WealthAn abundance of valuable material possessions, riches

Values


PassionIntense emotional excitement, boundless enthusiasm

QualityA standard of excellence

RecognitionGiving and receiving acknowledgement for achievements

SimplicityLack of complexity, complication

StatusHolding a position of importance, high standing, prestige

Values


StructureFormality, processes and systems

TeamContributing to and being a member of a unified team, being a team player

TrustFirm reliance on the integrity, ability or character of a person or thing

UrgencyFast paced, action orientation with purpose

WisdomHaving a deep understanding, insight and knowledge, the ability to make good judgements

Narrow the List to 10


List three decisions where you can clearly see the application of those values.

3 Decisions


Observation — Most Lessons are Caught not TaughtLore — Power of Story Telling


How Do People Learn A Culture?

What are your values? • Write your eulogy

What are your beliefs?• Rule book

What is your purpose?• Talents• Passions• Legacy

Homework


Shane [email protected]/in/shanejacksonculture

Workplace Culture and Leadership in

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