4 7NEW LIFE AFTERRENOVATION The historic SmithWarehouse andsurrounding land areturned into an academicoffice park unique toDuke and Durham.

3

This paper consists of 30% recycled

post-consumer fiber. Please recycle after reading.

2009, 2008, 2007 Gold Medal, Internal Periodical Staff Writing

2009, 2007 Bronze Medal, Print Internal Audience Tabloids/Newsletters

HEALTH BENEFITSENROLLMENT It’s time to review, enrollor change coverage forhealth benefits andreimbursement accountplans. Open enrollmentbegins Oct. 8.

Charity Tuten’s dream of a bachelor’s degree in biology was derailed adecade ago by her grandmother’s death. She left college in her senioryear to help her grandfather, then moved to Durham to be with her

mother while her father was deployed in Iraq. “I’m the oldest child,” said Tuten, now 29. “I just kept moving to help

out the family.” In 2004, she joined Duke and soon after, her dream was back on

track. She transferred credits from Winston-Salem State University toNorth Carolina Central University, applied for tuition assistance fromDuke and returned to the classroom.

“As soon as my supervisor told me that Duke would help pay forcollege, I knew I just had to take advantage of thisbenefit,” said Tuten, a recruiter and backgroundinvestigator for the Duke University PoliceDepartment.

Tuten is in good company. The number ofemployees participating in Duke’s Employee TuitionAssistance Program has increased from 320 in 2006to 713 in 2009. Last year, Duke reimbursedemployees nearly $1.4 million in tuition for career-related courses at accredited North Carolina schools.

Kyle Cavanaugh, vice president for HumanResources at Duke, said the benefit providesindividuals with opportunities to improve skills for current and future jobs and helps Duke retainemployees. “It is a valuable investment in ourworkforce,” he said. “People who are motivated to learn are the type of people we want at Duke.”

The tuition assistance benefit is available to staff and faculty who work at least 30 hours each week and have two or more years ofcontinuous service. Each year, employees can receive up to $5,250 for upto nine courses approved as part of their professional development plan.In return, employees commit to remaining at Duke for two years afterreceiving reimbursement.

A b a l a n c i n g a c t Lisa Wright, a financial analyst in the School of Medicine, started at

Duke in 1985 as a secretary after receiving an associate’s degree in fashionmerchandising from Alamance Community College. For many yearsthrough different jobs at Duke, she had no desire to return to school. “I got married, had kids, kept working and was fine,” she said.

Then one of her supervisors challenged her to broaden her horizons.“He saw I was interested in departmental finances and started including me in budget discussions, business manager meetings and other projects,”Wright said. “But I realized that even with 20 years of experience, I couldn’t get a business manager position unless I got a bachelor’s degree.”

In 2006, Wright began taking one business class eachsemester at Alamance Community College but grewfrustrated with the slow progress. “I didn’t want to spend 10 years finishing a degree,” she said.

A friend told her about accelerated programs atMount Olive College in Research Triangle Park. Sheapplied and is now midway through an 18-monthbachelor’s degree in business administration, where eachclass lasts five weeks.

The challenge is balancing work, home and school. On a recent Tuesday, Wright flexed her hours and left

Duke at 4:30 p.m. to beat the traffic to RTP. She stoppedfor a hamburger and Diet Coke before joining 15 classmatesfor a review of a take-home test on power in the workplacefor their Organizational Behavior class.

As class began at 6 p.m., she settled in at a long tablein the front, took notes and participated in a class discussion on corporatecultures. When class ended four hours later, Wright tossed her textbookand PowerPoint handouts in her car and settled in for the 45-mile drivehome to Cedar Grove.

“It’s exhausting, but I like the accelerated format,” she said. “I figure I can do anything for a short time.”

N EWS YO U C A N U S E : : Vo l u m e 5 , I s s u e 8 : : O c t o b e r 2 0 1 0

>> See LEARNING ON THE JOB, PAGE 6

LearningOn The

Job

It is a valuableinvestment in

our workforce. Peoplewho are motivated tolearn are the type ofpeople we want at Duke.”

— Kyle Cavanaugh Vice President,

Duke Human Resources

“

INCREASING NUMBER OF EMPLOYEES ARE PARTICIPATING IN DUKE’S TUITION BENEFIT

SUSTAINABLE DUKE Facilities Managementis transforming thepaint inventory tosustainable options.Two employees arerecognized for theeffort.

Photo: Seven Duke Police employees have used the tuition assistance benefit in the past year. Top row: Security Officer Justin Clayton; Middle row (left to right): Lieutenant Greg Stotsenberg,Officer Darren Young, Lieutenant Shannan Tiffin; Bottom row (left to right) Captain Sara-JaneRaines, Recruiter and Background Investigator Charity Tuten, Police Officer & Recruiter Tracy Lane.

Computer crook could be a click away

When it comes to computerinfections, no one is immune.

John Board, Duke’sassociate CIO, learned the hard wayafter his 8-year-old son clicked apopup window, warning that one ofthe family’s computers had beeninfected with a virus.

“He thought he was doing theright thing, because it looked similarto real alerts from anti-malwareapplications,” Board said. “Hackersare sufficiently slick now that theycan trick even savvy people intoclicking on one button. Now thatmachine is toast.”

Fortunately, the family’s homenetwork was segmented, so theinfection was limited to one machine– not the computer Board uses forDuke business.

In today’s hyper-connectedworld, employees face increasingly sophisticated threats from all directions ascybercriminals seek new ways to get their hands on personal information andDuke data.

Analysts in Duke’s IT Security Office are seeing an increasing number ofinfected computers, in large part due to the increasing use of social networks.

“With Facebook and LinkedIn, people are using the Internet in waysthey didn’t before, but they’re also exposed in new ways,” said IT analystRachel Franke. “People are using more devices and more applications. Ourmultitasking has scaled up, and the malware is getting better.”

Malicious code distributedthrough social networking sitessuccessfully infects about 10 percentof users, making it 10 times morepotent than malware distributed by e-mail, according to a 2009 report byKaspersky Lab, a security softwarefirm.

Universities make especiallyappealing targets. Unlike corporations,which often restrict access to socialnetworks, put up firewalls andimplement strict policies to protectassets, the academic environment ismore open.

At Duke, “there are no rulesagainst accessing social media orGoogle Apps from your workcomputer,” Franke said. “But you run the risk that you’re exposing your computer and work data tounknown people.”

Duke is continually expanding its methods and tools to increaseinformation security. But as part of National Cyber Security AwarenessMonth in October, Duke IT analysts remind employees and students to do their part, too.

“Thinking before you click is like driving defensively,” Franke said. “We all have to be vigilant.”

— By Cara BonnettManaging editor, News & Information

Office of Information Technology

Learn IT@LunchLearn about IT security in the cloud at a seminar Oct. 20. The session is noon to 1 p.m. in the RENCI conference room in the OITTelecommunications Building. For details, visit oit.duke.edu/training.

Social Networking Security Tipsu Set appropriate privacy and security defaults and choose acomplex/unique password.

u Be careful installing third-partyapplications.

u Only accept friend requests frompeople you know directly.

u Read the privacy policy and terms ofservice. Limit personal information youshare.

u Consider all information and picturesyou post as public.

Source: SocialMediaSecurity.com

Protect yourself, your family Duke faculty and staff can purchase supplemental life insurance forthemselves and their families at newly negotiated rates that reducethe cost by 20 percent. During a special enrollment from Oct. 25 toNov. 19, employees can enroll or increase coverage without filling outlengthy medical questionnaires. Employees already enrolled willautomatically get the new rates.

According to Sylvester Hackney, associate director of benefitsfor Duke, more than 60 percent of university and health systememployees take advantage of supplemental life insurance. “It is avaluable benefit, especially for younger and mid-career employeeswho have increasing family obligations,” he said.

Special enrollment materials will be sent to homes of faculty andstaff in October. More information is online athr.duke.edu/benefits/finance.

Free flu shots and more at the Duke Health FairDuke faculty and staff can get free flu shots, blood pressure checksand vision, cholesterol, blood sugar and bone density screenings at aDuke Health Fair in October.

LIVE FOR LIFE, Duke’s employee wellness program, is sponsoringthe fair from 10 a.m. to 3 p.m. Oct. 14 at Durham Regional Hospital; atthe Searle Center Oct. 20 and Duke Raleigh Hospital on Oct. 26.

During the fairs, employees can also speak with representativesabout health benefits Open Enrollment. (The vision screenings areoffered only at Searle Center). “The Health Fair is really a one-stopshop to help keep employees healthy and encourage them to makepositive lifestyle changes they may have been putting off,” said LibbyGulley, LIVE FOR LIFE nurse manager.

Also, if you can’t make a health fair, Employee OccupationalHealth and Wellness (EOHW) offers flu shots at no charge with a validDukeCard. This year’s vaccine protects against three strains of flu,including the 2009 H1N1 virus. For details, visit duke.edu/flu.

Step into autumn with the Duke Pumpkin Run The Duke Pumpkin Run, complete with a Baby and Toddler CostumeDash, is Oct. 23 on Al Buehler Trail.

The 2.9-mile run/walk begins at 9 a.m., followed by the baby andtoddler dash at 10 a.m. Entertainment includes face painting, a rovingmagician and more. The run is free, but a voluntary $2 donation perrunner benefits Duke’s Pediatric Blood and Marrow Transplantation(BMT) program. Register at hr.duke.edu/pumpkinrun.

NewsbriefsLEANORA MINAILeanora.Minai@duke.edu

It’s that time of year.From Oct. 8 through Nov. 6, Dukefaculty and staff have the

opportunity to enroll in or make changesto their health plans.

By now, you may know that healthcare premiums will rise in 2011 – but atless than half of the national average forpremium increases.

Kyle Cavanaugh, vice president forDuke Human Resources, has said thatpremium increases would have beencloser to the national average, if specialefforts were not made by Duke this yearto rein in costs of prescription drugs bycreating incentives to use less costlygeneric medications and mail-order formaintenance medications. "If we had notmade those changes, we'd be looking atpremium increases of 10 to 15 percent,"he said.

Even though premium costs willchange, you can save on health care byenrolling in Duke’s health carereimbursement account.

The account, administered throughWageWorks, allows you to deduct moneyfrom each paycheck - before state andfederal taxes are deducted - and depositit in the account. An average employeecan save $20 to $40 on taxes for every$100 deposited in the reimbursementaccount.

Using a special bank card, you canthen use that money for eligibleexpenses like co-payments and medical,dental and vision care.

"It's like having a good chunk ofchange set aside to pay down those co-pays and dental expenses wheneverand wherever they arise," said TaylorHemphill, a Duke employee.

Learn more about Open Enrollmenton Page 3.

Editor’sNote

2

Letters to the Editor must include name and contact information. E-mail letters to working@duke.edu or mail them to Working@DukeEditor, Box 90496, Durham, NC 27708. Fax letters to (919) 681-7926. Please keep length to no more than 200 words.

If you’re missing the conversation on Facebook, we’llpost a few snippets here each month – but please joinand jump in at facebook.com/workingatduke.

Visit security.duke.edu in October to take a digital security quiz.

OpenEnrollment

Tips� Review “My Health. My Life.” informationpackets being mailedhome

� Enroll and makechanges to medical,dental and visioncoverage – and enrolland renew dependentcare and health carereimbursementaccounts – beginningOct. 8

� Enroll and makeadjustments atDuke@Work –www.hr.duke.edu/selfservice - or callthe Duke EnrollmentService Center at (919)684-5600 to speakwith a customer servicerepresentative. Open Enrollmentrepresentatives areavailable at (919) 684-5600 during thefollowing times anddays:

• 8 a.m. to 5 p.m.weekdays Oct. 8 -Oct. 29

• 8 a.m. to 8 p.m.weekdays Nov. 1 - Nov. 5

• 8 a.m. to 5 p.m.Saturday, Nov. 6

2011 Health Plan Highlights

2011 Monthly Health Care Premiums

� No changes in co-pays for prescription drugs,urgent care, specialist care or hospitalization

� Co-pay for primary care increased by $5

� Modified physician network for Duke Select/Duke Basic includes all Duke physicians andselect community physicians.

� Mental health co-pay reduced from $35 to $20for Duke Select, Blue Care and Duke Options;to $25 for Duke Basic.

� Speech, physical and occupational therapy co-pay increased $5 for Duke Select

� Monthly premiums for Dental plans range from63 cents to $6.09, depending on plan andcoverage chosen. Participants enrolling in dentalcoverage who are not covered in 2010 will beconsidered "late entrants" and will have limitedcoverage during 2011.

� Monthly premium increase for vision plan of$0.62 for individuals, $1.91 for families

� Vision exam co-pay increases to $30; Co-pay forglasses and contacts remains the same at $15.

Individual Family

2010 2011 2010 2011

Duke Basic $23 $25 $225 $237

Duke Select $60 $63 $355 $373

Blue Care $99 $104 $444 $467

Duke Options $95 $100 $438 $460

3

For open enrollment information, visit hr.duke.edu/enrollment2011

Imagine having a health issue whereexpenses totaled $1 million. Severalcases among those covered by

Duke’s health care plans have reachedor exceeded that figure.

“In those cases, the vast majorityof the cost was paid by Duke,” saidKyle Cavanaugh, vice president forHuman Resources. “That speaks tothe value of our health plans.”

In 2011, the cost of healthinsurance for faculty, staff and theirfamilies remains affordable withmonthly premiums going up between$2 to $5 per month for individualcoverage and $12 to $23 per monthfor family coverage. Faculty and staffcan review, enroll or change theircoverage for health, dental, vision andreimbursement benefits during theannual open enrollment period,which begins Oct. 8 and runsthrough Nov. 6.

Cavanaugh said that because ofmodifications to the health plan lastyear, Duke was able to keep itspremium increases well below otheremployers and peer institutions.

“Our premium increases willonly be about a third of what mostpeople are experiencing,” he said.“Much of our ability to contain risingcosts is the result of incentives we putin place last year for purchasing

maintenance drugs through the mailor at the Duke Pharmacy andencouraging use of generic drugs. Weexpect those two efforts to save about$5 million this year.”

Debbie Morse, a Duke employeefor nearly 25 years, said she hasalways appreciated the value of thehealth plans for her, her husband andfour children.

“The cost is pretty minimalcompared to what some face withoutgood health care,” said Morse, afamily nurse practitioner at the DukeEye Center. “It gives you a sense ofsecurity and peace of mind. It’s a bigreason why I’ve stayed here at Dukeover the years.”

While there are several increasesin co-payments next year, there areseveral notable areas where there willbe no changes, including co-pays forprescription drugs, urgent care,specialist care and hospitalization.

Among changes next year, Dukewill – for the first time in seven years– increase the co-pay for a primarycare visit by $5. However, the mentalhealth co-pay will be reducedsubstantially. These changes addressthe federal Mental Health Parity Act,which stipulates that the co-pays formental health be consistent with theplan’s most prevalent co-pay.

In another cost control strategy,the physician network for DukeSelect and Duke Basic will bemodified. The network will includeabout 100 fewer non-Dukephysicians. Patients currently undertreatment with a physician not in thenetwork will be able to request tocontinue care for a short period withthat physician.

“Over the years, Duke physicianshave expanded their services andlocations,” Cavanaugh said. “Thenetwork will still include all currentprimary care physicians and a fewcommunity-based providers inspecific areas to ensure we havecomprehensive coverage in the mainareas where our faculty and staff workand live.”

Other changes are related tonational health care reform and willinclude allowing children up to age26 to enroll regardless of student ormarital status and eliminating over-the-counter medications as an eligibleexpense for Health CareReimbursement Accounts unlessprescribed by a physician.

Details about 2011 changes,including coverage and costs, areincluded in a guide being mailedhome to eligible faculty and staff.

Open enrollment for healthbenefits begins Oct. 8Premium increases less than half the national average

4

New Life for Old Smith Warehouse renovations

bring people together, into

the 21st century

The list of downtime activities reads like a day at camp– yoga class, bridge club, arts and crafts. But it’s notcamp; this is how faculty and staff with offices in the

Smith Warehouse spend time together during lunch andafter work.

Dee Holland, director ofprofessional certificate programs withContinuing Studies, was enthused tohear about the programs when shemoved to Smith Warehouse in July.She put her name on a waiting list forthe yoga class.

“Because of all the open space,there’s just such a good energy, whichmakes people want to be social andcreate a great place to work,” saidHolland, who moved from the ErwinMill building, less than a mile away.

This fall, Duke Facilitiescompleted a renovation project nearly10 years in the making to transformthe century-old brick tobaccowarehouse into a sustainable andsocial workspace for academicofferings. Covering 200,000-squarefeet, Smith Warehouse houses 17Duke departments and offices withabout 600 employees. Through cool blue to warm redschemes and high ceilings, recycled building materials andnew additions like a 300-square feet kitchen, the warehouseand surrounding land has been turned into an office parkunique to Duke and Durham.

“We took a building that was not meant for humanbeings – it was built solely to house tobacco – and turned itinto something wonderful,” said Paul Manning, director ofFacilities’ project management office. “We’ve taken a 100-year-old building and brought it into the 21st century.”

Smith Warehouse was built in 1906 by James B. Duke forthe American Tobacco Company and is part of the NationalPark Service’s National Register of Historic Places. Named afterRobert A.C. Smith, an American Tobacco Company directorin the early 1900s, the building was constructed to house anddry as much as 36 million pounds of tobacco a year.

The American Tobacco Company was dissolved in1911, and in 2001, Duke purchased the property fromLiggett & Myers. Liggett & Myers leased the space until2003 when Facilities became the first Duke department tomove into three of the 12 bays. Since then, Facilities has

managed the transformation of thewarehouse as part of an $18 millionrenovation plan approved by theBoard of Trustees in May 2007.

The renovation project is beingnominated for a Durham Golden LeafAward for sustainable properties andwill be nominated for theinternationally-recognized Leadershipin Energy & Environmental Design(LEED) certification.

The work at Smith Warehouseinvolved gutting the space, buildingnew restrooms, staircases and elevatorsand installing more than 200 newwindows. The original floor boardswere saved to use as railings and stepsthroughout newly renovated spaces.The 8-feet tall, 300-pound, originalwarehouse shutters now hang asdecorative directories in publicentrances of several bays.

Duke also enhanced the space by transformingMaxwell Avenue, a one-fifth-mile stretch along the southside of the warehouse. The dirt area has become a large,paved lot with 376 parking spaces, tree coverage and picnicarea with five tables made from recycled plastics. The picnicspace also features a floor of stone slabs from a Facilities’surplus yard.

Holland, the director of professional certificateprograms, said she plans to eat lunch at the picnic areainstead of her desk in nice weather. “We know our studentsthat take day-long courses will enjoy this area also to getout of the building,” she added.

As part of the renovation, Duke also created a bio-retention pond near the corner of Maxwell Avenue andCampus Drive, where storm water collects and gets cleanedbefore entering the local river basins.

To have manydifferent offices and

departments in one centrallocation is a microcosm of theDuke community – peoplewith all kinds of skills andbackgrounds who get tointeract with each other tomake a wonderful and unique workplace.”

— Jim RobertsExecutive Vice Provost,

Finance and Administration

“

After purchasing the

Smith Warehouse in

2001, Duke recently

completed an $18 million

renovation project to the

historic building that now

houses 17 departments

and offices.

5

STEAM PLANT WINS AWARDSSince reopening in January, the East Campus steam plant

features 15 state-of- the-art gas boilers. The plant has helped

Duke cut its coal consumption by 70 percent, while using natural

gas to provide 35 percent more steam to heat academic and

medical buildings, sterilize surgical equipment and maintain

proper humidity for art and lab research. The plant includes a

lobby area that features, for historical purposes, a 27-feet tall

boiler from when the plant originally opened in the late 1920s.

Duke Facilities recently received the Tower Award for Historic

Preservation, the Brick Design Award and the Merit Award for

design excellence from the North Carolina chapter of the

American Institute of Architects for its work on the East Campus

steam plant.

d Building

“Storm water and proper treatment of storm water is abig issue in Durham and North Carolina, we wanted to makesure that we were doing our part to help,” said Manning, thedirector of Facilities’ project management.

A primary driver of the renovation has been enhancingacademic offerings of departments at Smith Warehouse.

Anne Lyford, assistant director for the Career Center’sexternal relations, moved from the Flowers Building toSmith Warehouse last December. The new space is biggerand expanded the center’s capabilities by increasing theinterview rooms from six to 18. Two teleconference roomsalso were installed.

“These changes are going to enhance the way studentsengage with career counselors and connect with employersin a way we never accomplished before,” Lyford said.“Employers who come here are often traveling from all overthe country, and to be able to provide them with this kindof space and even a lounge and kitchen is a big deal as partof our customer service.”

Jim Roberts, executive vice provost for finance andadministration, said renovating Smith Warehouse hasallowed Duke to upgrade services and create better-usedspace. For example, when Duke Library Technical Servicesmoved to the warehouse in 2008, it allowed for The Link, ateaching and study center, to be created on the groundfloor of Perkins Library.

“We have so many dynamic programs, it’s important toalways look at ways to best use all the space we have toenhance not just our departments, but the Dukecommunity as well,” Roberts said. “To have many differentoffices and departments in one central location is amicrocosm of the Duke community – people with all kindsof skills and backgrounds who get to interact with eachother to make a wonderful and unique workplace.”

— By Bryan RothWriter, Office of Communication Services

p Adem Gusa, assistant director of planning anddesign for Facilities, inspects a shutter nowused for decoration.

p The bays of Smith Warehouse are individually color-coded.

p The Career Services office has aspace that includes seating forvisitors and 18 interview rooms.

p A local artist painted murals on the side of Smith Warehouse that replicateoriginal art from the early 1900s.

p Five tables made of recycledplastics sit on the south side of the building.

t The open space ofSmith Warehouseallows for socialgroups, like a weeklyyoga class.

6

Most evenings, Wright retreats to her quiet bedroomfor a few hours of studying. “I couldn’t have done thiswhen my two girls were young,” she said. “Now they areindependent, and I have more time.”

When Wright graduates in December 2011, Duke’sassistance will have covered more than half of her $16,000degree. She said the program has given her new skills andinsights on everything fromwriting correspondence tomanaging people.

“This is not just aninvestment in Lisa,” saidKathy Tobin, Wright’ssupervisor in the Division of Cellular Therapy at Duke.“This is also an investment in our program.”

L e a r n i n g a t D u k e

David Eck left a stressfulcareer in TV production in2005 and moved to Durhamto be closer to family. Shortlyafter, he began work as a staffspecialist at the NasherMuseum of Art, where hehelps manage student workers.

Last year, he read anarticle in Working@Dukeabout Duke’s employee tuitionassistance program. He alsohad a conversation with acolleague who was graduating from Duke’s Master of Artsin Liberal Studies (MALS) program.

Eck, who has a bachelor’s degree in communications,realized a master’s degree might help him develop his careerat Duke. He noticed that many jobs he might aspire to,including program coordinator, required more experienceor an advanced degree.

“With my mid-life career switch, I don’t have the yearsof experience, but I figured I could get the advanceddegree,” he said. “The evening classes for MALS and thetuition benefit made it easier and more affordable.”

Eck began the MALS program in the spring, focusingon history, and has combined museum work with academiccourses. For his “Age of Empire” history class, heinvestigated how British museums interpreted theabolishment of the slave trade in 1807 through what theyincluded in exhibitions celebrating the bicentennial of theevent. “It was very satisfying to be engaged in academicresearch about museums,” Eck said.

Eck is among 127 students currently using the tuitionassistance program to pay for classes at Duke. A few yearsago, the tuition benefit was only eligible at Duke, but in

2007, it expanded to cover tuition at any institutionaccredited by the Southern Association of Colleges andSchools that has a physical presence in North Carolina.

“There are so many great educational institutions inour area, from community colleges to graduate schools,each with its own focus,” said Sylvester Hackney, associatedirector of Duke Benefits. “The expanded tuition programmakes a huge range of courses and schedules affordable forour employees.”

C o l l e g i a l S u p p o r tThe popularity of tuition assistance is evident in the

Duke Police Department, where Tuten, the recruiter andbackground investigator, is one of seven employees whohad used the program in the past year.

While she received her bachelor’s degree last December,Tuten isn’t ready to celebrate by hanging the diploma onher office wall.

“I’m never one to be satisfied with where I am,” shesaid. “Now I’m looking closely at Duke’s PathologyAssistant program because I’m ready to push myself to thenext level.”

She’s also become an evangelist for returning to school.She encouraged Officer Tracy Lane to use Duke’s financialassistance to finish the final courses for a bachelor’s degreeand supported her supervisor, Captain Sara-Jane Raines, inpursuing an advanced degree in public safety leadership.

“She played the devil’s advocate with me,” Raines said.“I’d say I didn’t have enough time or money, and she’d say,‘if you really want it, you should make it a priority.’ ”

— By Marsha A. GreenSenior Writer, Office of Communication Services

LEARNING ON THE JOBCONTINUED FROM PAGE 1

Tips for Tuition Reimbursement! Discuss professional development with your

supervisor to determine courses related to yourcurrent job or continued career growth at Duke.

! Download the Employee Tuition AssistanceProgram application at hr.duke.edu/forms.

! Complete and return the application by mail orfax before the first day of each class to requestreimbursement.

! If approved, Duke Benefits will send an e-mailwith your eligibility confirmation andreimbursement request form.

!Within 60 days of completing each class, send toDuke Benefits a copy of the e-mail confirmation,proof of a “C” or better in coursework and areimbursement request form completed by theschool attended.

! Get more details at hr.duke.edu/tuition.

Employee TuitionAssistance Program

2009 By theNumbers

$1.4 millionTuition costs paid

by Duke

$53,253Average salary of participants

713Staff and faculty

enrolled

77%Female participants

50%Bi-weekly paidemployees

39.07Average age of participants

38Institutions

8.02Average service

years of participants

Student Solveig Viste, left, and David Eck, right, staff specialist at the Nasher Museum of Art, attend class. Eck is using

the employee tuition benefit to pursue a graduate degree in Duke’s Master of Arts in Liberal Studies (MALS) program.

Lisa Wright, a financial

analyst in the School of

Medicine, is midway

through an 18-month

bachelor’s degree in

business administration

at Mount Olive College in

Research Triangle Park.

Y O U R S O U R C E F O R G R E E N N E W S A T D U K E

Sustainable uke

7

Visit duke.edu/sustainability

Brian Williams, a painter with Facilities Management, inspects newly refinished shelving. Along with co-worker Todd Allen, Williams has worked to transform

Duke's Paint Shop with more sustainable paints and practices.

Most household paints can have thousands ofchemicals and hundreds of toxins, but at Duke,two painters in Facilities Management are working

to transform the paint inventory to safer and sustainableoptions.

Four years ago, Todd Allen and Brian Williamsdecided to update the Paint Shop’s inventory by usingnew kinds of low or non-toxic paint and disposing ofmaterials past shelf life. The shop has become an exampleof a new way to work more safely and sustainably.

And their efforts haven’t gone unnoticed. This year,Allen and Williams received the Environmental ImpactAward from Duke’s Environmental Management ActionCommittee, which is comprised of students, faculty andstaff. Each year, the award goes to a Duke employee orgroup making pioneering contributions to Duke’ssustainability efforts.

“Todd and Brian turned their shop around and notonly are leaders in environmentalism, but are leaders intheir field because they’ve taken the time to be at theforefront of sustainable changes,” said Arwen Buchholz,chair of the committee and program coordinator forRecycling and Waste Reduction.

In the past four years, Allen and Williams workedwith Duke’s Occupational and Environmental SafetyOffice (OESO) to dispose of more than 1,100 gallons ofoil-based and latex paint and 330 gallons of thinnersthrough disposal processes like incineration. Overall, theyreduced the paint inventory by half and replaced old paintwith new-age, low- or no-toxin paint. They also performannual inventory checks to get rid of materials that couldgrow more hazardous with age.

“Todd and Brian have made a great effort to cleanhouse and get us all the stuff they know they don’t wantor won’t need again,” said Kathleen Ingram, a safety andhealth specialist with OESO.

Allen and Williams, who have worked at Duke since2007 and 2006, respectively, only use paint with low orno volatile organic compounds, or VOCs. VOCs are

carbon-containing compounds that enter the air and can cause common reactions people get from paint, likebreathing problems, nausea or headache. Per liter, all paint used by Facilities has zero or 50 grams of VOCs.Common household paint can have up to eight times that level.

The Paint Shop is also using eco-friendly methods toclean tools. Instead of washing paint brushes in a sink,Allen and Williams use a special pump that uses waterand environmentally-safe powders to turn paint into asludge-like substance. Instead of going down the drain,the sludge is placed in a 55-gallon drum that getsincinerated. The shop also has a machine that cleans sprayguns with chemicals, but has a pump and top that don’trelease hazardous materials into the air.

“We’re definitely more environmentally-consciouspeople now because of all the work we’ve put into this,”said Allen, the painter with Facilities. “To excel at yourjob, you should try to keep tabs on your industry andconform to the latest standards. For us, that means tryingto become more environmentally-friendly.”

— By Bryan Roth Writer, Office of Communication Services

Going green, one paintstroke at a time

Duke’s Paint Shop becomes more sustainable

By theNumbersPaint and materialsdisposed of by thePaint Shop sinceNovember 2006

640 gallonsOil-based paint

462 gallonsLatex paint

330 gallonsThinners

200+ gallonsVarious hazardouschemicals from

Facilities departments

DUK E TODAYFor daily news and information, visitduke.edu/today

One of the first things we do in our office is install McAfee anti-virus software on newcomputers at Duke. It’s important to make sure to do a virus scan on your computer at

least once a week. I have mine scanned twice a week, actually. If you have a wireless router, it’simportant to have a password so people can’t access your network.”Karen CampbellInformation technology support analyst, Fuqua Technical Support Center2 years at Duke

“

“How do you keep your computer safe at workor at home?”

I have a Mac at home so that avoids most viruses. I alsoavoid clicking on pop-up windows or weird Facebook

links that don’t look safe.”Kate CollinsLibrary assistant, Access and Delivery Services11 months at Duke

For one, I don’t install a lot of programs on my computerand when pop-ups come up, I never click on them. I also

avoid certain types of downloads. If you’re downloading music fromwebsites, that’s where you can get viruses.”David ClarkTransit operator, Transportation9 years at Duke

dialogue@DukeHOW TO REACH US

Editor: Leanora Minai

(919) 681-4533

leanora.minai@duke.edu

Assistant Vice President:

Paul S. Grantham

(919) 681-4534

paul.grantham@duke.edu

Graphic Design & Layout:

Paul Figuerado

Photography: Bryan Roth and

Marsha Green of the Office of

Communication Services and Duke

University Photography.

Working@Duke is published monthly

by Duke’s Office of Communication

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feedback and suggestions for

future story topics.

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working@duke.edu or

Working@Duke, Box 90496,

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Daily discounts at Duke’s Gothic BookshopK

urt Cumiskey seldom leaves theGothic Bookshop empty handed.“I often go in with one book in

mind and come out with that andsomething else as well,” said Cumiskey,a development associate for PerkinsLibrary. “It is all good stuff. There isno fluff, and the staff give great adviceon what to read.”

Cumiskey enjoys the ongoingshop discounts: 10 percent offpaperbacks, 20 percent off hardbacksand 30 percent off the “staff picks”table at the front of the store.

The Gothic, located in the BryanCenter on West Campus, has been anindependent bookstore at Duke since1956. The three full-time staffmembers – all book lovers – thrive onthe challenge of ensuring thatsomewhere among roughly 32,000books, there is something for everyone.

“We order new books every day, so we can be very nimble in

responding to our customers,” saidBill Verner, bookshop assistant at theGothic. “If we know someone isinterested in 18th century navalwarfare, we’ll make sure there’s a book about it on the shelf.”

That personal touch, and a loveof reading, brings Willie Jennings tothe bookstore at least twice a month.A professor of theology in theDivinity School, he browses staffpicks, religion, African-Americanhistory, psychology and sociology and fiction.

Despite packed book shelves in hishome and office, Jennings always findsmore to intrigue him. “I’ve grownimmensely by having the Gothic here,”he said. “It reminds me why I am ascholar and why I am at Duke.”

The back of the bookstore – a stepaway from the door into Joe Van Goghcoffee shop – has a collection ofcomfortable chairs. Here, Dukecommunity members read, study or, asis the case with Gothic manager KathyWorld, host a weekly noon-time drop-in knitting club. The InternationalMystery Book Club also meets here.

Armchair sleuths, led by World andgraduate student Cynthia Greenlee-Donnell, gather on the last Thursdayof the month from 7 p.m. to 8 p.m. tounravel a mystery from a new country.

Cumiskey, the Perkins Librarydevelopment associate, said acombination of good reads, interestingevents and helpful staff makes Gothic a draw. ”It is one of those things thatmakes the experience of working oncampus so nice,” he said.

— By Marsha A. GreenSenior Writer, Office of

Communication Services

Willie Jennings, professor of theology in the Divinity

School, browses the shelves at Duke’s Gothic Bookshop.

For the Gothic Bookshop hours of operations, newsletter and specials, visitwww.gothicbookshop.duke.edu

October atthe Gothic

Oct. 28, 7 p.m.International MysteryBook Club discusses“The Skull Mantra” by Eliot Pattison. This is a mysterybased in Tibet.Purchase the bookfrom The GothicBookshop duringOctober and receive a30 percent discount.