Working with Generation-D : Adopting and Adapting to Cultural Learning and Change Win Shih...

Working with Generation-D :Working with Generation-D : Adopting and Adapting to Cultural Adopting and Adapting to Cultural

Learning and ChangeLearning and Change

Win ShihWin ShihUniversity of Colorado at Denver & Health Sciences Center

Martha AllenMartha AllenSaint Louis University

August 18, 2006 Shanghai International Library Forum

Review of Generation-DReview of Generation-D

• Born between 1980s – 1990s• Other terms to describe

– Generation Y, Echo, Newmils, Thatcher’s children, Generation Next, Net Gen

• Tolerant• Positive• Nurtured by “Helicopter Parents”• Likely to be more conservative than Xers and

Boomers


Jason Frand’s Information-Age ason Frand’s Information-Age MindsetMindset

• Computers aren’t technology

• Internet better than television

• Reality no longer real

• Practical experience vs. knowledge

• Nintendo over logic


Jason Frand’s Information-Age ason Frand’s Information-Age Mindset cont.Mindset cont.

• Multitasking way of life

• Typing rather than handwriting

• Staying connected

• Zero tolerance for delays

• Consumer and creator are blurring


Learning Styles/PreferencesLearning Styles/Preferences

• Teamwork Collaborative learning

• Experiential Hands-on activities • Structure Rubrics, tutorials examples, deadlines

Course Management• Technology WebQuests PowerPoint


Library RelevancyLibrary Relevancy

• Availability and currency of technology– Support wireless– Bluetooth– Podcasting– Calculator– Thumb drives and headphones– Appropriate software support – Scanners

• Appropriate configuration of space– Conducive to group work– Proximity to resources– Flexibility


Library Relevancy cont.Library Relevancy cont.

• Adequate Resources– Cost of database subscriptions– Dynamic nature of electronic

journals

• Appropriate Customer Service– Traditional reference support– Hardware/software support – Availability of support 24/7


Organizational CultureOrganizational Culture

• Interdisciplinary nature

• The personality of any living, vital organization

• Core attitudes, assumptions, values, beliefs, behaviors, codes, norm, taboos, artifacts

• History, philosophy, technologies


Cultural Change and LearningCultural Change and Learning

• Liabilities of culture

• Shein’s Parallel Learning Systems– Leadership Vision – Change Management Group– Anxiety Management– Parallel Learning– Organizational Education – Dialogue

– Continuous Learning


Cultural Match or Clash?Cultural Match or Clash?Traditional library• Location-based

resources and services

• Stability

• Rigidity

• Rules and control

Generation-D• Virtually everything

virtual; portability

• Flexibility; innovation

• Convenience ; simplicity

• Personalization


Saint Louis University FactsSaint Louis University Facts• Founded 1818• University enrollment increasing

– 2005 – 11,422 (not FTE)• Full-time faculty – 1,549• Schools - 11• Academic programs – 95• “More Selective”• Ranked 8 years in a row by U.S.

News & World Report on “Great Schools, Great Prices” list

• Princeton Review Best 361 Colleges, 2006 “Survey Says – Great library”


Pius Reference Library FacultyPius Reference Library Faculty

• 11 Reference Librarians

• Average age

• Years of SLU service

• Life experience


SLU Student FactsSLU Student Facts

• Largest freshman class – 1550

• Highest average GPA 3.67

• Highest average ACT 27

• Students by gender– 57% Female– 43% Male

• Student status– 80% Full time– 20% Part time


Pius XII Library ServicesPius XII Library Services

• Remote Access

• “Learning Commons”

• Email & Chat Reference

• Library Instruction– Class– Individual sessions (RAPs)

• Reference Student Assistant Technical Help


Pius XII Library Services Pius XII Library Services ChallengesChallenges

• General space configuration

• Integrate subject guides with specific courses

• Promote more “free” sources

• Improve Learning Commons


Pilot Survey of SLU Freshman Pilot Survey of SLU Freshman UsersUsers• Majority rank their individual

library skills as “Pretty Good” to “Excellent”– 7 Excellent, 46 Pretty Good– 24 Fair, 7 Pretty Poor

• Overwhelming majority have difficulty naming a “library database”– EReserves and MERLIN– “Nexis-Lexis,” Academic?, Business 1


Pilot Survey of SLU Freshman Users Pilot Survey of SLU Freshman Users cont.cont.

• Overwhelming majority read recreationally


• How students use the library:– Studying– Research– Group work



• Most students have not yet checked out books from the library

• Most students do not frequent commercial bookstores



Changes @ Denison Memorial Changes @ Denison Memorial LibraryLibrary

• New campus and building

• Organizational changes

• Personnel changes

• Laptop, PDA, wireless network

• Ubiquitous access

• Transition to online resources


Graying Workforce - Denison Graying Workforce - Denison LibraryLibrary

Generation breakdownTraditiona

listBaby

boomerGen-X Gen-D

Prior to 1945

1946-1964 1965-1980 1980-2001

15.2% 65.2% 19.6% 0%


Future TenseFuture Tense

Future Committee @ Denison

• Library-wide dialog about the future opportunities and challenges

• Future Blog

• Emerging technologies discussion, demo and reading

• Gadget Day


Moving ForwardMoving Forward

• Library as learning common

• Librarian as human expert

• Experiential learning

• Technology-enabled learning environment

• Forming partnership

Questions & DiscussionQuestions & Discussion

Thank YouThank You

谢谢大家谢谢大家

Martha Allen -艾玛莎

Win Shih - 石文渊

Working with Generation-D : Adopting and Adapting to Cultural Learning and Change Win Shih...

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