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WORKING WITH DIFFERENTPERSONALITIES

Lee Fogarty

Doreen Myers

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Personality Types

Examples of personality descriptions:

Introvert – Extrovert

Quiet – Loud

High Energy – Low Energy

Controlled – Impulsive

Trusting – Skeptical

Team player - Independent

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Personality Types

B.E.S.T. Personality Quiz

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Facts About Personality Types

You can modify your behavior

(become more flexible), but your

personality stays the same

throughout life.

No one personality type is better

than another.

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Introduction to Personality Types

By learning:

about your own personality type,you can better understand whyothers react to you the way they do.

to ‘read’ others’ personality types,you improve your ability to work withthem.

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BEST Personality Quiz

Instructions

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BEST Personality Quiz

Four Personality Types:

• Bold

• Expressive

• Sympathetic

• Technical

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BEST Personality QuizBOLDS

• Businesslike

• Decisive

• Problem-solver

• Direct

• Risk-taker

• Assertive

• Demanding

• Seek control

• Results-oriented

• Determined

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BEST Personality QuizSYMPATHETICS

• Sympathetic

• Team person

• Relaxed

• Mature

• Supportive

• Considerate

• Empathetic

• Persevering

• Trusting

• Friendly

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BEST Personality QuizEXPRESSIVES

• Talkative

• Motivating

• Enthusiastic

• Convincing

• Impulsive

• Wear brightcolors

• Confident

• Dramatic

• Optimistic

• Animated

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BEST Personality QuizTECHNICALS

• Analytical

• Controlled

• Precise

• Disciplined

• Cautious

• Diplomatic

• Accurate

• Conscientious

• Systematic

• Logical

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How to ‘Read’ PersonalityTypes

Warm

Cold

Ask Tell

BOLDSTECHNICALS

EXPRESSIVESSYMPATHETICS

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BoldsPerceived Positive Traits

• Decisive

• Independent

• Practical

• Determined

• Efficient

• Assertive

• A risk-taker

• Direct

• A problem solver

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BoldsPerceived Negative Traits

• Pushy

• My way or thehighway

• Tough

• Demanding

• Dominating

• An agitator

• Cuts corners

• Insensitive

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TechnicalsPerceived Positive Traits

• Logical

• Ordered

• Detailed

• Task Focused

• Analyze data forAccuracy

• Factual

• Systematic

• Good withnumbers

• Precise

• Responsible

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TechnicalPerceived Negative Traits

• Uptight

• Risk Aversive

• Critical

• Perfection

• Can’t see forestfor trees

• Intolerant of newideas

• Unemotional

• Sometimesoverlook humanelement

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ExpressivesPerceived Positive Traits

• Verbal

• Inspiring

• Ambitious

• Enthusiastic

• Energetic

• Confident

• Friendly

• Influential

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ExpressivesPerceived Negative Traits

• Gabby

• Overly dramatic

• Impulsive

• Undisciplined

• Excitable

• Egotistical

• Flaky

• Manipulating

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SympatheticsPerceived Positive Traits

• Patient

• Respectful

• Agreeable

• Persistent

• Dependable

• Relaxed

• Organized

• Empathetic

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SympatheticsPerceived Negative Traits

• Hesitant

• ‘Wishy-washy'

• Conforming

• Retiring

• Dependent

• Unsure

• Laid back

• Overly sensitive

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Best Ways to Work WithBolds

• Tell them whatand when first

• Keepconversation fastpaced

• Don't waste time

• Be businesslike

• Give them somefreedom

• Talk aboutresults

• Find shortcuts

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Best Ways to Work WithExpressives

• Tell who first

• Be enthusiastic

• Allow for fun

• Support theircreativity andintuition

• Talk about people

• Handle details forthem

• Value feelings andopinions

• Keep fast paced

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Best Ways to Work WithSympathetics

• Tell why and whofirst

• Ask instead oftelling

• Draw out theiropinions

• Explore personallife

• Defineexpectations

• Strive for harmony

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Best Ways to Work WithTechnicals

• Tell what first

• Be Factual

• Focus on details

• Define whatrequired, by whenexpectations

• Strive for clarity

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Working with DifferentPersonalities

Recognize benefits

Leverage

Clarify expectations / responsibilities

Match skills and assignments

Ask what others enjoy doing

Identify “gaps” and plan to fill