Working with db direct internet

Deutsche Bankwww.deutschebank.nl

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You are working with a new onlinebanking application: db direct internet. In certain respects,thismaybedifferentfromwhatyouareusedto.Inordertosimplifymattersforyou,wehavemadealistofthemostfrequentlyaskedquestionsaboutday-to-day banking practice.

Beforeyougetstarted,watchtheinstructiondemosatwww.deutschebank.nl/onlinebankingunderdbdirectinternet.Abriefandeasy-to-followinstructionvideoisavailableforeachofthefollowingtopics:IntroductionViewingaccountinformationRequestingreportsPerformingtransactionsImporting payments

TherearealsoseveralinstructionvideosfortheUserAdministrationmodule.

Wheretogofor:

Questionsaboutstatusofpayments: ServiceDesk

Requestingnewbankingproducts: Deutsche Bank contact person

RequestingnewDigipas: ServiceDesk

Technicaluserquestions: ServiceDesk

Moreinformationaboutfunctionality: www.deutschebank.nl/onlinebanking

Working with db direct internet

ServiceDeskdbdirectinternetServiceDeskAmsterdam:+31(0)205554960ServiceDeskEindhoven:+31(0)407983520

Openinghours:Workdaysfrom08.00tot17.30hours

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ContacttheServiceDeskintheeventof:— A misplaced Digipas.

— A blocked Digipas.

—NoDigipashasbeenreceived.

—ThelettercontainingtheUserIDand/orPINcodefortheDigipashasbeenmisplaced.

CheckwhetheryouareusingthecorrectDigipas.YourUserIDandPINcodearelinked to your own personal Digipas. You can recognize your Digipas by the serial numberontheback;thisserialnumberalsoappearsontheletteryoureceivedwithyourPINcodeforactivatingtheDigipas.Afteractivating,putastickerwithyourname on your Digipas right away.

ActivateyourDigipas.Follow thestepsgivenintheinstruc-tion manual accompanying your Digipas. You will not be able to use the Digipas to generate login codes and signatures until it has been activated.

Login tips

Follow the steps below to log in:

1.Selecttheapplicablelanguagecode

Thisisonlyrequiredthefirsttimeyoulogin;thecomputerwillrememberyourpreferencethenexttime.

Serial number

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2. Change the registration mode

Youonlyneedtodothisthefirsttimeyoulogin;thecomputerwillrememberyourpreference.

3.EnteryouruserID

YoucanfindyourUserIDintheletteryoureceivedwithyourPINcode.TheUserIDmustbeenteredeverytimeyoulogin.MakesureyourUserIDalwaysendswith.eu.

4.HaveyourDigipasgenerateaSecurePIN(logincode)forloggingin.

1.SwitchontheDigipas.Holdthe presseddownand,withyourotherfinger,press ON .

2.EnteryourpersonalPINcode.Ifyoumakeanerror,press to delete the numbers entered.

3.Once‘SELECT’appearsonthedisplayofyourDigipas,press‘logon’ 1 . Your Digipaswillnowgeneratean8-digitcode.Enterthiscodeonyourcomputer.

Next,press‘Submit’andthepage‘MyServices’willappear.

Change the login mode in Digipas

Your user ID ending with .eu

Enterthelogincodegenerated by your Digipas here

Login tips

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Navigatingon‘MyServices’

1. Foraccessingdbdirectinternet:clickon‘dbdirectinternet’under‘YourdbServices’.2. FortheCustomerSelfAdministrationmodule:clickon‘UserAdministration’under‘YourdbServices’.3. Ifyouareaskedtochangeyoursettings:gotothesettingsicon

at the top right on your screen.

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Navigatingonthedbdirectinternetstartpage

1.Menuwiththefollowingmainfunctions:InformationServices:viewingyouraccounts

TransactionServices:payments Import/ExportServices:importingfilesforbatchpayments2.Particularsoftheuserloggedin.3.Changingthelanguagesetting(duringyoursession).4.Ordersforwhichanactionisrequired:Clickingonthenumberfollowingthemessagetakesyoutothe‘Reviewinstructions’screen.

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Payment tips

Youcanusetheitem‘TransactionServices’ontheleftmenutoenterpayments.Youcanseetheoptionsonthemenu.Inthisexample,adomesticpaymentismadeandthemenuitem‘DomesticPaymentsSingle’hasbeenselected.

Select:1.Thenameoftheaccounttobe

debited2.Thenameofthechargeaccount3.Thepaymentmode4.Clickon‘Continue’

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5.Typeinalltherequiredinformationandclickon‘Readyforauthoriza-tion’or,ifyouarenotreadyforauthorizationyet,clickononeofthe other options

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Payment tips: batch payment

1. Ontheleftmenu,select‘Import/ExportServices’,select‘Import’andthen‘Manual’.2. Clickon‘Browse’toselectthefileyouwanttoupload.3. Under‘Filetype’,selectthedesiredfiletype.4. Under‘FileSubtype’,selectthedesiredtype.5. Clickon‘AddtoList’.6. Afterallthedesiredfileshavebeenselected,clickon‘Upload’.7. Checkwhetherthefilesarelistedunder‘StatusofUploadedFiles’.

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Payment tips: account statements

Intheleftmenu,select‘InformationServices’andthen‘AccountStatements’toaccessallinformationconcerningtheaccount.

Under‘AccountStatements’youcanviewthestatementsyouwant.1.Selectacompany2. Select the correct account number 3.Selectthestartandenddatesofthestatement4.Clickon‘Submit’

Payment tips: checking the status ofpaymentordersToviewallyourpaymentorders,select‘TransactionServices’ontheleftmenuandthen‘View’.

Oneofthefollowingstatusesappearsforeachpaymentorder:

PA–PaymentAcknowledged–Acceptedbythehostforprocessingatthebank;PE–PendingAuthorization–Awaitingauthorization;PK–Partlyrejected–Somepaymentsinthebatchhavenotbeenprocessed;PR–PendingReceipt–Awaitingprocessing,thehostisvalidatingthepayment;RE–Rejected–Filehasbeenrejected.

Somestatusescanbeclickedon;theythenshowmoreinformation,forexamplethereasonforrejection(RE).

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Report tips

Schedule a report

1. Inordertoschedulereports,select‘Event&AlertServices’ontheleftmenuandthen‘ScheduleFilesandReports’andthenclickonthe‘Add’button.

2.Selectthereporttypeyouwanttoadd(MT940/MT950inthisexample).

3.Onthenextscreen,settheaccountsandthetimeswhenyouwanttoreceive the report.

Requestreportdirectly

Goto‘AccountInformationReports’under‘InformationServices’torequestareport directly.

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TipsforUserAdministration

Onthepage‘MyServices’,select‘UserAdministration’(CustomerSelfAdministration)under‘YourdbServices’tocreateusersandmanageuserpermissions.

ThefollowinginstructiondemosforworkingwithUserAdministrationareavailableat www.deutschebank.nl/onlinebankingunder‘dbdirectinternet’.IntroductionCreating usersChanginguserinformationSetting authoritiesJoint authorization limitsSetting up authorization rolesCreating a passwordCreating reports

851e-Aug.2012

Deutsche Bank Nederland N.V.DeEntree99-1971101HEAmsterdam

POBox127971100ATAmsterdam

ChamberofCommerce:traderegisternumber34302014,havingitsregisteredofficeinAmsterdam

Thisbrochureisforinformationpurposesonlyandisdesignedtoserveasageneraloverviewregardingtheservicesofdbdirectinternet.ThegeneraldescriptioninthisbrochurerelatestothedbdirectinternetservicesofferedtocustomersasofApril2012,whichmaybesubjecttochangeinthefuture.Thisbrochureandthegeneraldescriptionoftheservicesofdbdirectinternetareintheirnatureonlyillustrativeanddonotthereforecontainorcannotresultinanycontractualornon-contractualobligationorliabilityofDeutscheBankAGoranyofitsaffiliates.Copyright©April2012DeutscheBankAG.Allrightsreserved.