1

Working WardrobesDonation Center

Process Flow&

Job/Task Description

2

Donation Center Layout

3

Quality Checks

Blue Bin Sort

Thrift Client

Hanger Swap

Tag and Size

Ready Racks

Hanger

Donation Center Process Flow

4

QC Check- #1Processing Step #1

Check for the following1. Stains

– Collars– Torso– Cuffs (sleeves/ pants)

2. Tears/Fraying/Snags– Collars– Shoulders/Arms– Torso– Cuffs

3. Buttons/Zippers– Missing– Broken

4. Odors/Overall Cleanliness– Pet– Smoke– Hair

Examples• Insert pictures

Goal: Check incoming clothing for tears, stains etc..

Tools Required1) Trash Bin-2) Plastic Hanger Bin3) Goodwill Cart (blue) or white bin for discarded clothing

Process1) Select item2) Check for stains, tears etc. 3) If found, remove from hanger4) If no defects are left leave on the rack5) Plastic Hangers should be separated into pants or shirts6) Wire Hangers go into the trash7) When Completed- Tag Rack, check-off and initial 1st or 2nd QC Check complete8) Place trash in dumpsters located outside9) Consolidate plastic hangers

5

QC Check- #2Processing Step #1

Check for the following1. Stains

– Collars– Torso– Cuffs (sleeves/ pants)

2. Tears/Fraying/Snags– Collars– Shoulders/Arms– Torso– Cuffs

3. Buttons/Zippers– Missing– Broken

4. Odors/Overall Cleanliness– Pet– Smoke– Hair

Examples• Insert Pictures

Goal: Check incoming clothing for tears, stains etc..

Tools Required1) Trash Bin-2) Plastic Hanger Bin3) Goodwill Cart (blue) or white bin for discarded clothing

Process1) Select item2) Check for stains, tears etc. 3) If found, remove from hanger4) If no defects are left leave on the rack5) Plastic Hangers should be separated into pants or shirts6) Wire Hangers go into the trash7) When Completed- Tag Rack, check-off and initial 1st or 2nd QC Check complete8) Place trash in dumpsters located outside9) Consolidate plastic hangers

6

SortProcessing Step #2

Goal: Sort previously QC checked clothing for Thrift, The Hanger or Client.

Tools Required1) Empty Racks2) Thrift, The Hanger signage3) Pen or Marker

Sort

Client

Thrift

Hanger

Women’sBlouses/TopsSuitJacketSkirtsPantsDresses

MenShirtsSuitsPantsJackets

Process1) Select item2) Decide if item is suitable for Hanger or Client Rack ( see decision matrix on the back)3) If clothing is not suitable for Hanger or Client, leave item on the rack Items selected for The

Hanger should be consolidated and stage under racks closest to the overhead door. Clothing rack should be tagged with Hanger signage.

4) Items for Client need to be further sorted into Men/Women, shirts, blouses, jackets, pants etc. 5) Once finished with Client rack, check off and initial Sort completed, move to Tagging/Sizing Area6) Tag Thrift racks and move to staging area under racks closet to the overhead door.

7

Hanger Change- Processing Step #3

Goal: Change Client clothing from wire/plastic hangers to the proper hanger.

Tools Required1) Trash Bin- for wire hangers2) Bins of pant ,shirt and wooden suit hangers

Process1) Select rack that has already been QC checked and sorted (identified by Hanger signage)2) Identify any item not hung on the proper hanger and replace3) Place item on the rack so that the clothing and hangers are all facing the same direction4) Once completed, remove Hanger signage and replace with Tagging &Sizing signage5) Move rack to tagging and sizing area

Correct Hanger Orientation

8

Hanger Selection - Processing Step #3

Men’s Suits

Men and Women’s Shirts

Men’s Jackets

Men/Women Pants & Skirts

=

=

=

=

9

Tag and SizeProcessing Step #4 Pg.1

Goal: Tag and size items in preparation of clothing to the Home racks.

Tools Required1) Sizing Tags2) Tagging Gun3) Marker or Pen4) Conversion Chart

Process1) Select rack that has already been QC ‘d, sorted and hangers changed (verify checklist

attached to rack)2) Attach clothing tag3) Mark sizes on tags4) If needed refer to conversion chart for reference5) Sort Clothing to proper Ready Racks (Women’s Tops, Bottoms, Suits or Men’s Suits,

Jackets, Pants or Shirts)

10

Tag and SizeProcessing Step #4 Pg. 2

How to use a tagging gun

• Always use caution when tagging as tag gun needle are extremely sharp Always replace the needle guard when you a finished tagging !

• Gently push the "T" end of the fastener clip into the "T" slot in the top of the tagging tool as far as it will go.(Figure 1)

• Remove the plastic cover on the needle then squeeze the trigger to make sure the barbs are feeding through the tag gun properly. If the barbs do not feed, push down on the clip with a slight bit of pressure and squeeze the trigger at the same time.

• Place a price tag over the needle then work the needle into the fabric until the tag and the fabric are pushed up against the front of the tag gun. (Figure 2)

• Then simply squeeze the trigger, pull the tag gun away from the garment to withdraw the needle and to pull the barb from the other barbs on the clip.

• Where to place the tag:• Left sleeve of jackets/suits/blouses/shirts, close to a

seam• Left side of skirts, close to waist band on the seam• Back seam of pants, close to the waist band and

close to the seam

Tip: check to see that the Hangers are properly aligned prior to beginning to tag

11

Tag and SizeProcessing Step #4 Pg. 3

How to Size Clothing

Men’s Suits/Jackets

Check inside jacket pockets for suit/jacket size first, if unable to locate:

• Measure Jacket from shoulder to shoulder

• Multiply measurement by 2

• Add 6 to calculate the suit/jacket size

• Example:• 18x2=36• 36+6= (Size) 42

Men’s Pants

• Measure waist of pants

• Multiply measurement by 2

• Example: 18X2=36

12

Home Rack ReplenishmentProcessing Step #5

Goal: Restock Client Home or Inventory Racks.

Tools Required1) Empty Rack2) Ready Rack3) Thrift Signage

Process1) Select rack or clothing from Ready Area.2) Replace or replenish Client Home Racks.3) Place any items removed from Home Racks on a rack marked Thrift or4) Restock inventory racks