Working Together to Expand Your Outreach and Enrollment ... · National Outreach Guidelines...
Transcript of Working Together to Expand Your Outreach and Enrollment ... · National Outreach Guidelines...
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Working Together to
Expand Your Outreach and
Enrollment Efforts
Tuesday, September 10, 2013
2:00 to 3:00 PM EDT
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Objectives
1. Inform participants about current Federal
opportunities to be engaged in outreach
and enrollment.
2. Identify key timelines for the launch of
the Health Insurance Marketplace.
3. Inform participants about key safety net
partners in outreach and enrollment
efforts.
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Today’s Panelists
Kristen Stoimenoff
Deputy Director
Health Outreach Partners
Donna Cohen Ross
Senior Policy Advisor
Centers for Medicare and
Medicaid
Johnette Peyton
Health Promotion Project
Manager
North American
Management
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Helping Eligible Children Sign Up for Medicaid and CHIP
Donna Cohen Ross Senior Policy Advisor Center for Medicaid and CHIP Services
September 10, 2013
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INFORMATION NOT RELEASABLE TO THE PUBLIC UNLESS AUTHORIZED BY LAW: This information has not been publicly disclosed and may be privileged and confidential. It is for internal government use only and must not be disseminated, distributed, or copied to persons not authorized to receive the information. Unauthorized disclosure may result in prosecution to the full extent of the law.
Children’s Health Coverage: Moving in the Right Direction
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Rate of Uninsured Children
From 8.9 % in 2008 to 6.6% in 2012; 1.7 million gained coverage*
Number Eligible but Not Enrolled
From 4.8 million in 2009 to 4.3 million in 2011 (even when 3 million more became eligible.)**
Participation in Medicaid and CHIP
81.7% in 2008, 84.3% in 2009, 85.8% in 2010 **
*CDC National Health Interview Survey
** Urban Institute analysis of Census data)
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INFORMATION NOT RELEASABLE TO THE PUBLIC UNLESS AUTHORIZED BY LAW: This information has not been publicly disclosed and may be privileged and confidential. It is for internal government use only and must not be disseminated, distributed, or copied to persons not authorized to receive the information. Unauthorized disclosure may result in prosecution to the full extent of the law.
Medicaid and CHIP
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Health insurance coverage for children in low- and moderate-income families
Children in family of four earning up to $47,100/year – or more – may qualify
Cover doctor visits, immunizations, hospital care, prescriptions, mental health care, dental care and more
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INFORMATION NOT RELEASABLE TO THE PUBLIC UNLESS AUTHORIZED BY LAW: This information has not been publicly disclosed and may be privileged and confidential. It is for internal government use only and must not be disseminated, distributed, or copied to persons not authorized to receive the information. Unauthorized disclosure may result in prosecution to the full extent of the law.
Families Value Medicaid and CHIP
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82% of parents with uninsured, eligible children say they would be interested in enrolling their children (88% if child was enrolled in the past.)
93% of parents with a child enrolled say they are satisfied or very satisfied with the coverage – range of services and quality of care rank high
Source: Informing CHIP and Medicaid Outreach and Education.
http://www.insurekidsnow.gov/professionals/CHIP-Medicaid-Survey-Topline.pdf
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INFORMATION NOT RELEASABLE TO THE PUBLIC UNLESS AUTHORIZED BY LAW: This information has not been publicly disclosed and may be privileged and confidential. It is for internal government use only and must not be disseminated, distributed, or copied to persons not authorized to receive the information. Unauthorized disclosure may result in prosecution to the full extent of the law.
Medicaid and CHIP Help Children Stay Healthy
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As compared to uninsured children, children with Medicaid and CHIP coverage:
are more likely to have seen a doctor in the past year, and to have a regular source of care
are more likely to have received preventive care and to keep up with the schedule of well-child visits
have fewer unmet medical and dental needs
miss fewer school days
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INFORMATION NOT RELEASABLE TO THE PUBLIC UNLESS AUTHORIZED BY LAW: This information has not been publicly disclosed and may be privileged and confidential. It is for internal government use only and must not be disseminated, distributed, or copied to persons not authorized to receive the information. Unauthorized disclosure may result in prosecution to the full extent of the law.
Coming Soon: A Simplified, Data-Driven System For Consumers
• No wrong door
• Many ways to apply: Online, in person, by mail, by phone
• Less paper work
• Quicker process
• Simpler renewals
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INFORMATION NOT RELEASABLE TO THE PUBLIC UNLESS AUTHORIZED BY LAW: This information has not been publicly disclosed and may be privileged and confidential. It is for internal government use only and must not be disseminated, distributed, or copied to persons not authorized to receive the information. Unauthorized disclosure may result in prosecution to the full extent of the law.
The Connecting Kids to Coverage Challenge
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Identify children eligible for Medicaid and CHIP -- and get them enrolled.
Keep them covered for as long as they qualify
Enrolling eligible parents helps get eligible kids covered
New health coverage opportunities for the whole family!
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INFORMATION NOT RELEASABLE TO THE PUBLIC UNLESS AUTHORIZED BY LAW: This information has not been publicly disclosed and may be privileged and confidential. It is for internal government use only and must not be disseminated, distributed, or copied to persons not authorized to receive the information. Unauthorized disclosure may result in prosecution to the full extent of the law.
Connecting Kids to Coverage Campaign
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National leadership and resources from CMS
Waves of activities when parents are thinking about children’s health care needs (Cold/Flu; Asthma/Allergy; Back-to-School)
Connecting Kids to Coverage grantees and partners
Materials and other resources for all
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INFORMATION NOT RELEASABLE TO THE PUBLIC UNLESS AUTHORIZED BY LAW: This information has not been publicly disclosed and may be privileged and confidential. It is for internal government use only and must not be disseminated, distributed, or copied to persons not authorized to receive the information. Unauthorized disclosure may result in prosecution to the full extent of the law.
The Message and the Materials
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INFORMATION NOT RELEASABLE TO THE PUBLIC UNLESS AUTHORIZED BY LAW: This information has not been publicly disclosed and may be privileged and confidential. It is for internal government use only and must not be disseminated, distributed, or copied to persons not authorized to receive the information. Unauthorized disclosure may result in prosecution to the full extent of the law.
Public Service Announcements
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INFORMATION NOT RELEASABLE TO THE PUBLIC UNLESS AUTHORIZED BY LAW: This information has not been publicly disclosed and may be privileged and confidential. It is for internal government use only and must not be disseminated, distributed, or copied to persons not authorized to receive the information. Unauthorized disclosure may result in prosecution to the full extent of the law.
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• Posters and flyers
• Outdoor advertising (in target markets)
• Public Service Announcements
• Scholastic
Back-to-School Materials
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INFORMATION NOT RELEASABLE TO THE PUBLIC UNLESS AUTHORIZED BY LAW: This information has not been publicly disclosed and may be privileged and confidential. It is for internal government use only and must not be disseminated, distributed, or copied to persons not authorized to receive the information. Unauthorized disclosure may result in prosecution to the full extent of the law.
Your Program Can Play a Key Role at a Critical Time
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Boost health coverage enrollment for children and other family members:
Leadership in school environment
Direct application assistance
Enrollment and connection to health services
Renewal
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INFORMATION NOT RELEASABLE TO THE PUBLIC UNLESS AUTHORIZED BY LAW: This information has not been publicly disclosed and may be privileged and confidential. It is for internal government use only and must not be disseminated, distributed, or copied to persons not authorized to receive the information. Unauthorized disclosure may result in prosecution to the full extent of the law.
Key Links to Campaign Resources
• Website: www.insurekidsnow.gov – Special Back-to-School page – Outreach video library – PSAs and Posters/Flyers
• Subscribe to updates at https://public-dc2.govdelivery.com/accounts/USCMS/subscriber/new – Weekly outreach tips – Webinar announcements – Links to other training and materials
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INFORMATION NOT RELEASABLE TO THE PUBLIC UNLESS AUTHORIZED BY LAW: This information has not been publicly disclosed and may be privileged and confidential. It is for internal government use only and must not be disseminated, distributed, or copied to persons not authorized to receive the information. Unauthorized disclosure may result in prosecution to the full extent of the law.
Step Up to the Challenge!
Donna Cohen Ross
Senior Policy Advisor Center for Medicaid and CHIP Services
THANK YOU!
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O U T R E A C H & E N R O L L M E N T O V E R V I E W F O R S C H O O L - B A S E D H E A L T H A L L I A N C E
K R I S T E N S T O I M E N O F F , M P H
D E P U T Y D I R E C T O R k r i s t e n @ o u t r e a c h - p a r t n e r s . o r g
Health Outreach Partners
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Health Outreach Partners
• Who we are • National organization focused on strengthening health outreach programs
HRSA Cooperative Agreement
Training, Consultation, Information Services
• Mission To build strong, effective and sustainable grassroots health models by
partnering with local community-based organizations across the country in
order to improve the quality of life of low-income, vulnerable and underserved
populations.
• Who we serve • Health centers serving special populations
• Health-focused community-based organizations
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Definition of Outreach
Improving people’s quality of life by…
facilitating access to quality health care and social services,
providing health education,
bringing linguistically and culturally responsive health care
directly to the community,
helping people to become equal partners in their health care,
and increasing the community’s awareness of the presence of
underserved populations
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National Outreach Guidelines
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National Outreach Guidelines
Outreach is a critical function of health centers serving members of underserved populations.
Guideline #6 - Eligibility Assistance: The Outreach Program will assist members of underserved populations to enroll and maintain participation in health and social service safety net programs.
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Barriers to Enrollment and Access
Fear
Undocumented and mixed status families
Public charge
Burdensome and confusing application processes
Difficulty meeting documentation requirements
Language and literacy issues
Access to technology
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Outreach Strategies (General)
Use trusted organizations & individuals
Direct one-on-one assistance from someone with a shared
background
Educate about options and process
List of required documents & alternatives
Zero income/cash income forms
Cards requesting translation assistance
Maintain contact
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School-Based Strategies
Formal or informal collaborations between CHCs and schools MOUs, shared workplans
Communication with parents Questions on registration or emergency information forms
Info at registration or through registration packets
School mailings
Information and assistance at school events Education, information, basic screening, appointments w/ CACs
Working with school liaisons Messaging, eligibility, enrollment processes
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Building partnerships with athletic departments
Tailor messages for student athletes, educate coaches and instructors, provide enrollment resources
Working with school lunch programs
Identify students who qualify for free or reduced-price lunch, information in packets sent home, consider “Express Lane Eligibility” process
School-Based Strategies
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HOP Training & Technical Assistance
Intensive training
Training of Trainers curriculum
Facilitated planning
Peer-to-Peer webinars
Innovative Outreach Practices
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www.outreach-partners.org
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Outreach is Key:
Meeting the Healthcare Needs of Pubic Housing Residents
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Objectives
Overview of Public Housing Residents’
Demographics
Identify new niches for safety net providers
Ways PHPCs and other safety net providers can
work together
Importance of having case management/navigation
Training opportunities
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Overview of Public Housing
Residents’ Demographics
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Demographics
• Over 50% of residents have less than a high school diploma.
41% are under the age of 18 31% are elderly
• Approximately 2.2 million people live in public housing.
• The majority of residents are from single, female-led households.
• Residents of public housing are predominantly people of white race (50%) and non-Hispanic ethnicity (76%).
• The average annual income is $13,722; most people live in extremely low economic conditions (30% below median income).
• Health access may
be limited for some because 33% of residents are uninsured.
• Due to public housing being in low-income urban areas, health care facilities are limited. Residents are also distanced from social services and healthy food supplies.
• Public housing is often in urban areas, situated on the eastern coast of the U.S. and dispersed throughout large states such as California and Texas.
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Demographics
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Public Housing Residents
This is data from HRSA’s 2011 Uniformed Data System (UDS) which collects national data from
health centers across the country.
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Identifying New Niches
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Public Housing Primary Care Centers
(PHPCs) are Patient Centric
The Patient
Primary
Medical Care
Labs, EKG’s & X-rays
Case
Management
Referrals
Enabling Services
Pharmacy
Cancer Screening
Health Education & Outreach
Specialty Care
Annual Physicals
Work/school/sports
Chronic Disease
Management
Dental Hygiene
Behavioral
Health
Radiology
General
Dentistry
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Key Health Issues of Patients Served by
PHPCs
High blood pressure
Diabetes
Oral health
Mental health
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Planning Outreach
Steps
Assess community needs and resources
Assess agency needs and resources
Develop an outreach plan
Implement the outreach plan
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Assess Community Needs and Resources
Evaluate:
Community characteristics and needs
Who is the target population?
What are their unmet needs?
Community resources
What are the strengths within the community?
What are the challenges?
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Key Ways Safety Net Providers
can Work Together
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HHS Grants Awarded to PHPCs
to Enroll Uninsured Americans
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HHS Grants Awarded to PHPCs
to Enroll Uninsured Americans
Access Community Health
Network
Centro De Salud Familiar La
Fe Daily Planet Macoupin, County Of
St. Johns Well Child & Family
Center
Altamed Health Services Charter Oak Health Center Family Health Centers Of San
Diego
Marin City Health & Wellness
Center TCA Health
Anthony L Jordan Health Colorado Coalition For The
Homeless Floating Hospital Mobile, County Of
The Health & Hospital Corp Of
Marion County
Arcare Columbus Neighborhood
Health Center Franklin Primary Health Center Montefiore Medical Center
United Neighborhood Health
Services
Barrio Comprehensive
Family Health Care
Community Health Center Of
Lubbock Grace Hill Health Center Neighborcare Health University Of Illinois
Birmingham Health Care Community Health
Connections
Heart Of Texas Community
Health Center North Side Christian Health Center University Of Pittsburgh
Bond Community Health
Center
Community Medicine
Foundation
Houston Area Community
Services
Community Health Centers Of The
Central Coast Venice Family Clinic
Brevard Health Alliance Consejo De Salud De Puerto
Rico Hudson River Healthcare Primary Care Health Services West End Medical Center
Brooklyn Plaza Medical
Center Cornell Scott-Hill Health Kokua Kalihi Valley Primary Health Services Center
West Side Community Health
Services
Care Alliance Corporacion S.A.N.O.S. La Maestra Family Clinic Quality Of Life Health Services York County Community Action
Centro De Salud De La
Comunidad San Ysidro,
Curtis V. Cooper Primary
Health Center
Los Angeles Christian Health
Centers Southern Illinois University
Zufall Health Center, Inc.
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Challenges for Health Center Programs
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• Financial Obstacles
• Cultural Competence
• Low Insurance and Benefits Enrollment
• Utilization of Services
• Health Literacy and Medical Mistrust
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Develop an Outreach Plan
Identify:
Need
Goals and objectives
Collaborations
Logistics
Training needs
Staff
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Implementing the Outreach Plan
Community Support Strategy
Identify Community Leaders
Partner with the Housing Authority
Partner with other Community
Organizations
Address Opposition Promptly
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Outreach Methods
Use:
Door to Door Outreach
Floor Captains
Groups
Community Events
Individual/One on One
Word of Mouth
Mobile Units
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Importance of Having Case
Management/Navigation
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Barriers to Care and Healthy Living
• Education and Health Literacy
• Economic Hardship and Unemployment
• Comorbid Conditions
• Limited Social Support
• Medical Mistrust
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Training Opportunities
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Centers for Medicare and Medicaid Services (CMS)
• Training
• Official Resources
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North American Management
• Webinars
• Monographs
• Provider and Resident-Centered Factsheets
• Training Manuals
• Newsletters
• Annual symposiums
• One-on-One
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Contact Us
National Center for Health in Public Housing c/o North American Management
2111 Eisenhower Avenue, Suite 300 Alexandria, VA 22314
Phone: (703) 812-8822 Web: www.nchph.org Twitter: @NCHPH.org
Johnette Peyton, MS, MPH, CHES
Health Promotion Project Manager Email: [email protected]
Disclaimer:
The National Center for Health in Public Housing (NCHPH), a project of North American Management, is supported in part by a cooperative agreement grant awarded by the U.S. Department of Health
and Human Services, Health Resources and Services Administration (HRSA).
This publication was made possible by grant number U30CS09734 from the Health Resources and Services Administration, Bureau of Primary Health Care and its contents are solely the responsibility of
the authors and do not necessarily represent the official views of HRSA.
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Resources
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Additional Information
The Affordable Care Act: What does it do for low-
income families?
How Health Reform Helps Low-Income Children
Medicaid and the Affordable Care Act
Think Cultural Health
Culture, Language & Health Literacy Resources:
Special Populations
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Additional Information
Affordable Care Act: Cultural Competency
Health Insurance Options for Low Income Individuals
http://www.youtube.com/watch?v=Qce9tZvKqnU
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South Bronx Health Center for Children and Families
Montefiore Medical Center in New York City, New York
Multidisciplinary Approach to Asthma in the Primary Care Setting:
Developed to address high rates of asthma in children and high hospitalization rates for children with asthma in the South Bronx
Focused on clinical care and patient and community education
Diverse team addresses multifaceted needs of asthmatic patients and their families
Included asthma toolbox on medical forms to facilitate standardized questions, care management and clinician documentation
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San Ysidro Health Center in San Diego,CA
Mobile Medical Services Providing Access to Care Healthy Steps
Most of clinic area designated as a medically underserved and low-income area
SYHC Healthy Steps program addresses resident reported barriers to care
Transportation services provided
Program delivers a continuum of preventive and primary care services to public housing residents
Four integrated service components: 1) outreach and assessment; 2) referrals and access; 3) treatment; and 4) follow-up activities.
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NeighborCare Seattle, WA
Community Health Education Coordinators, Keeping Community in Community Health Care:
Needed to bridge NeighborCare Health clinics and the community
Previous model no longer met needs of most vulnerable patients
Chronic Care program works to improve health outcomes of patients living with or at risk for chronic disease
Created the community health education coordinators (CHEC) position to coordinate planned care visits
Improved relationship with communities they serve
Improved access to services that help patients improve their health
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Questions and Answers
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Additional Resources
Visit our webinar page at www.sbh4all.org/webinars to access our archived webinars featuring outreach and enrollment:
• Visit www.sbh4all.org/sbhcoperations to access
Promising Outreach and Enrollment Strategies and Tool-Kit for SBHCs
• Linking Kids to Health Coverage and Healthcare Toolkit
• Visit www.sbh4all.org/specialinitiatives to access Biggest Bang for Your Community Health Buck: Staffing Your SBHC with AmeriCorps
Access our Community Health Worker Reference Center here.
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Closing Reminders
This presentation has been recorded and will be archived on the
School-Based Health Alliance website within the next 2 days.
To request support and technical assistance related to outreach and
enrollment please send us an e-mail at: [email protected]
Please take a moment to fill out this brief survey:
http://www.surveymonkey.com/s/P5NTBZG
This survey will also be sent out directly after the webinar. Let us
know how we are doing!