Michael Myers

1124 W Emmy CT Kuna, ID. 83634michaelmyers@centurylink.net

DOD Security Clearance: YesPublic Security Clearance: Yes

C (208) 571-.2939 S (208) 643-9659

Information Technology Systems Manager

Insightful results-driven IT professional with proven success directing a broad range of corporate IT initiatives while designing, planning, analyzing and implementing solutions in support of business objectives. Excel at providing expert comprehensive converged network systems design, systems analysis and full lifecycle project management. Direct experience leading all stages of system development efforts, including requirements definition, design architecture, testing and support. Outstanding project and program management, able to coordinate and direct all phases of project-based while managing, motivating and guiding teams. Technical skills beyond which are mentioned below.

Areas of Expertise:

• Enterprise Systems Engineering • Systems Analyst• Network and Systems Design • Network and Systems Configuration Management• Regulatory Compliance • Contingency Planning• Risk Assessment / Impact Analysis • Data Integrity / Disaster Recovery• Cost Benefits Analysis • Technical Specifications Development• Policy Planning / Implementation • Team and Project Leadership• Voice and Video over IP • PBX System Integration/Installation and config • Outside Plant Cable Systems Design • Inside Plant Cable Design• Construction Management • Project Management• Enterprise Active Directory, GPOs, • SCCM-managed OS• Electrical/Communication Systems Design

Technical Proficiencies: Design Installation and Configuration Management

Certifications:MCP+I NT, MCSA NT MCSE NTMCSA 2000, MCSE 2000CCNA/CCDA, CCNP training CompletedBICSI Technician CompletedBICSI Designing Telecommunications Distribution Systems

Platforms: Windows Server 2012/2008/2003/2000/NT/VMware Exchange, IIS, Secure Web Access using Proxy Server SCCM-managed

OS.Scripting: Automation Scripting, Power Shell Tools, Writes VBS scripts using Batch files,

WScript, CScript Microsoft Office VBA and Visual Studio 2008, Visual Studio 2013Related Experience: Unix, Linux, Red Hat

Networking: Networking: LAN/WAN Design and Administration, PBX, VOIP, IP Video, VPN TCP/IP, Novell, SMS/SQL OC12, OC3, Gigabit 100BaseT Ethernet, Frame Relay, ATM, SONET.

Tools: (WSUS, MacAfee, Norton Suites) Active Directory, Citrix, LAN Manager, RealSecure, Checkpoint Firewall, Norton Firewall and Ghost, MacAfee/Norton Virus Protection

Utilities, HP OpenView, Avaya Enterprise Management Suite, Microsoft Office Suite, Visio, Remedy, Quickway, EasyQ, Execute, ADEAO, Element, Radia and RadFast,

PROFESSIONAL EXPERIENCE

Collabera Client: HP Enterprise ServicesUS-ITO Service Delivery Consultant IV (HPJP00006557)Systems Management Application Retirement & Transition (SMART)1-year Contract Nov 2011 to 24 Oct 2014

Network/Security SMEResponsibilities:

Migrate 1200 HP ESM SDA customers to ESM SRA in 18 MonthsThe role of the Connectivity Network/Security SME is to ensure network connectivity between Client Company Networks and HP Enterprise Services in support of Service Delivery Automation (SDA) migrations to the new ITIL Based Standard Reference Architecture (SRA) HP ITSM solutions, Service Desk, Change Management, Request Catalog, Asset Management, Case Exchange

Network/Firewall support for major internal client migration program from a legacy SDA suite of applications based on a legacy network, to a new suite of HP applications based on HPs corporate network.

This work will involve the end-to-end communication and management of the Network Connectivity portions of projects for outsourced HP customers as they migrate to HP standard toolsets (often in a different network segment). As customers are migrated from legacy to current tools their Network connectivity needs to be properly analyzed, designed, planned, scheduled, built, customer migrated and are reported as a sub-project to the overall program

Assist the TRAM program by troubleshooting and managing to resolution any connectivity issues between HP’s Standard Reference Architecture (SRA), based on HP’s Network, and the network(s) used by:

Client users of the SRA tooling HP Account leaders Account support/delivery staff (leveraged and dedicated) Other legacy tools users

This includes the identification, submission and chasing of any required Firewall change requests needed to support the connectivity requirementsAssist in the validation of Firewall Change requests raised by TRAM against paEDS and HP Security policiesEscalate to ESM TRAM Leaders and to the Global GNS support team for TRAM any issues arising because of the above security policies or between the paEDS SDN (hosting SDA and other TRAM related legacy tooling) & the HP OMCNet (Hosting SRA).

Network Connectivity analysis by account to demonstrate what requirements need to be satisfied for- Required SRA Data feeds to/from the Client network- Access to ESP & Reports by Client users- Access to SRA for local account support staff working outside the standard HP corporate network.

Network Troubleshooting in a corporate network environment involving datacenters and multiple layers of Network equipment and cross network address translations NAT.Multi-Platform configurations 2003/2008/20012 Microsoft Servers, Linux, Unix, Loading and configuring support software, SPI, Agents to support tool integrations data collection statistical analysis and reporting abilities.An ability to work collaboratively with Teams outside of the TRAM project.

World IT SolutionsClient EDS/Hewlett PackardTier III RDM Analyst - Remote Desktop Management July 2009 to June 2010

1-year Contract Ended.DOD Security Clearance

Responsibilities:

Maintain Navy and Marine enterprise networks. Provides high-end customer support services in a large call center environment. Detailed documentation and tracking of customer issues and resolution. Detailed analysis of complex hardware and software, installation and configuration management. Systems Administration of Enterprise Servers, MS and Linux, FS, SANs, AD, DNS, Proxy servers,

Network and system policies, GPO’s, Exchange, Symantec and McAfee antivirus, intrusion detection and many others.

Remotely deployed system-wide software. Responsible for providing expert technical analysis of programs and services for the enterprise.

Ensure network and system security, stability and availability. Ensure the integration of critical systems and services. Analyze and resolve complex system hardware and software conflicts and inoperability issues.

Responsible for providing expert technical analysis and resolution of customers’ complex system hardware, software and desktop application conflicts and inoperability issues.

Performed Scripting and light programming and responding to service outages and other problems. Training and assisting Tier I, Tier II technicians and computer operators, and being the consultant for computer problems beyond the knowledge of technical support staff.

Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and applications.

Idaho Army National Guard 1991 to retired 2008Information Technology Systems Manager

Responsibilities:

Responsible for providing expert technical advice and guidance on critical digital communications issues to ensure the integration of programs and services and to solve integration and inoperability’s issues. Provides input to the development and implementation of bandwidth configuration plans for complex Local Area Networks (LANs) and Wide Area Networks (WANs).

Develops the communications architecture and maintains the enterprise infrastructure. This requires defining, documenting and maintaining the current and future business environments across many platforms and a multiplicity of digital communications services to ensure the enterprise strategic plans properly resourced and supported.

Has overall responsibility for planning and developing current and future digital, analog, VOIP asynchronous transmission mode (ATM) communications infrastructure.

Has overall responsibility for determining funding requirements, preparing budget requests, and executing the communications budget to achieve near term and strategic goals. Establishes metrics to measure and evaluate systems performance and total cost of ownership.

Writes policy and guidance regarding digital communications issues for statewide implementation. Is directly responsible for conducting IT audits on all communications programs within the state to include a broad range of services and technologies.

Writes policy and plans for the installation Continuity of Operations Plan (COOP). Tests the state COOP plan, ensuring system operation functionality and security in the event of a natural disaster or catastrophic system failures.

Coordinates the work and guides lower-graded personnel in maintaining the enterprise-sustaining base digital, analog, and VOIP and ATM communications infrastructure.

Multi-Platform Microsoft, Unix, Red Hat Linux Enterprise Active Directory, GPOs, SCCM-managed OS, Power Shell Tools , Writes VBS scripts using Batch files, Wscript, Cscript Microsoft Office VBA and Visual Studio 2008, Visual Studio 2013

Works closely with IT service providers to optimize support and integration of new technologies. Involved in all aspects of State and Federal purchasing and contracting. Design, review and

modification of architectural drawings, write specifications and provide a statement of work for electrical and telecommunications/data networks requirements for all facilities new/remodel construction.

Assigned to assist the CIO by performing limited leader responsibilities. Distributes and balances workload among employees not under assigned supervision. Gives on-the-job training to lower-graded employees. Approves leave for assigned employees. Provides input into annual performance appraisals. Resolves simple complaints and grievances. Recommends training needs for employees. Provides input to the CIO concerning selections, promotions, reassignments.

Installed maintained configuration management of large complex multi-vender multi-platform environment including all levels of network infrastructure and equipment.

Installed maintained configuration management of large complex multi-vender multi-OS platform Microsoft Servers, Unix, Linux, Enterprise Environment.

Accomplishments:

Design, implemented, maintain and admonition of large complex Enterprise converged WAN/LAN voice video, data network and remote Distant Learning Classrooms.

Designed, deployed, maintain and administers fiber-optic high-speed switched campus to fifty facilities with 28+ remote site WAN links aggregated across multiple fiber-optic OC3's and OC12.

Successfully reduced annual operating cost by $90,000. Instrumental in development and design of a nationwide multimedia ATM Network. Successfully reduced national operating cost by twenty three million dollars annually.

MCP+I MCSA MCSE Microsoft, License 1998965

CCNA/CCDA Cisco, License CSCO10151082 September 2000 – September 2003

Certified BICSI Installer BICSI, License 126056

Education Meridian High School 1978 –1981 Training and Certification

Outside Cable and Antenna Systems/Maintenance Specialist (1983)Standard Installation Practices Completed (1983)GVS 3000 Digital Switching Systems (1987)RCAS System Administrators Course Unix (1994)403-Fundamentals Of Microsoft Visual Basic (1996)404-Programming With Visual Basic 4.0 (1996)Lucent-BTC120H-Definity ECS Administration (1997)HP-Unix, PMARS, UPS, HPOV, Remedy Admin (1997)Cisco-Introduction To Cisco Router Configuration (1997)Lucent-BTC118H-MCU Customer Training (1998)

930-Design And Implementation Exchange Server (1998)836-Secure Web Access Using Proxy Server 2.0 (1998)732-Supporting System Management Server 1.2 (1998)Itracs Administrator (2002)MCP+I NT 4.0 (2002)MCSA NT 4.0 (2002)MCSE NT 4.0 (2002)MCSA 2000 (2003)MCSE 2000 (2003)CCNA (2003)CCDA (2003)CCNP Training (2003)BICSI Technician (2004)BICSI Designing Telecommunications Distribution Systems (2005)CSI Construction Specifications Institute (2005)