Workforce Optimization: Designing Your Talent Strategy for Exceptional Growth
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Speaker: Mary Sullivan Vice President, Corporate Human Resources Four Seasons Hotels and Resorts Cristina Goldt Solution Architect Workday Moderator: Leighanne Levensaler Vice President of HCM Product Strategy Workday #TMwebinar Workforce Optimization: Architecting Your Talent Strategy for Exceptional Growth
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Transcript of Workforce Optimization: Designing Your Talent Strategy for Exceptional Growth
Speaker: Mary Sullivan Vice President, Corporate Human Resources Four Seasons Hotels and Resorts Cristina Goldt Solution Architect Workday
Moderator: Leighanne Levensaler Vice President of HCM Product Strategy Workday
#TMwebinar
Workforce Optimization: Architecting Your Talent Strategy for Exceptional Growth
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Daniel Margolis Managing Editor Talent Management magazine
Workforce Optimization: Architecting Your Talent Strategy for Exceptional Growth
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Mary Sullivan Vice President, Corporate Human Resources Four Seasons Hotels and Resorts Cristina Goldt Solution Architect Workday Leighanne Levensaler VP, HCM Strategy Workday
Workforce Optimization: Architecting Your Talent Strategy for Exceptional Growth
WORKFORCE OPTIMIZATION: DESIGNING YOUR TALENT STRATEGY FOR EXCEPTIONAL GROWTH
Sept 8, 2011
Today’s Presenters
Cristina Goldt Solution Architect Workday
Mary Sullivan VP of Corporate Human Resources Four Seasons Hotels and Resorts
Leighanne Levensaler VP, HCM Strategy Workday @leighlevensaler
Four Seasons Hotels and Resorts Mary Sullivan, VP of Corporate Human Resources
Undisputed leader in luxury hospitality
About Us
• 85 hotels and resorts, in 35 countries
• 31,000 employees, small corporate office
• 14 years on Fortune’s 100 Best Places to Work For® list
• 50 year history
• One business strategy
Four Seasons focuses and delivers completely on each guest’s disOnct needs. The intuiOve, passionate and knowledgeable care of the staff makes each guest feel enOrely appreciated and valued.
Highly Personalised Service
caring aTenOve warm
HIRE BASED ON ATTITUDE
TRAIN FOR KNOWLEDGE, SKILL AND DETAIL
REWARD FOR RESULTS
HOW WE FIND THEM Hiring
Talent Development
Succession Planning
HOW WE DEVELOP THEM
REINFORCING OUR STANDARDS
HIRING
HIRING
• SelecOon decisions are based on strong service a\tude and sensiOvity to the needs of our guests and fellow employees
• Our biases – internal candidates – mobile candidates
• Behavior Based Interviewing
• Competency focused
• Four to five interviews
THE GOLDEN RULE
“To treat others as we would wish to be treated ourselves.”
GOALS AND BELIEFS
What we believe
Our greatest asset, and the key to our success, is the people of Four Seasons. We believe that each of us needs a sense of dignity, pride and saOsfacOon in what we do. Because saOsfying our guests depends on the united efforts of many, we are most successful when we work together cooperaOvely, respecOng each other’s contribuOon and the importance of our fellow workers.
GOALS AND BELIEFS
How we behave
We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interacOons with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us.
TRAINING APPROACH
TALENT DEVELOPMENT
FoundaOonal Skills
ApprenOceship Model
Development Planning
Training Approach
The FoundaOon…
The Guest Experience FSITP, Standards, Product
Ongoing…
Glitch Recovery Program
Richey and Medallia
STEPS, MDPs, PCEDP, e-‐K Suite
PLEP & FSLP Employee Experience
Washington Provence
SebasOen’s Journey
Bora Bora
Sharm el Sheikh
SebasOen’s Journey
Development Planning
SUCCESSION PLANNING
Bi-‐Weekly Reviews End of Year EvaluaOon Senior Level Involvement
Designed to reward Managers for the outcomes we expect
Employee SaOsfacOon Guest SaOsfacOon Market PosiOon Developing Talent Personal Goals Profitability
REWARD PROGRAMS
People Product Profit
Four Seasons: where highly personalised service meets local culture to create lasOng memories
Mary Sullivan Vice President, Corporate Human Resources Four Seasons Hotels and Resorts Cristina Goldt Solution Architect Workday Leighanne Levensaler VP, HCM Strategy Workday
Questions and Answers
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