Workforce of the Future

Elizabeth Nieto

Global Chief Diversity & Inclusion Officer

Global Summit of Women – 2018

2Source: Deloitte

Disruption is here, leadership to activate is lagging

2017 Deloitte Global Human Capital Trends Rewriting the rules for the digital age 3

This gap is the opportunity

3

Organizations are slower to adapt than individuals

Source: Deloitte

4Source: Deloitte

New rules challenge how we

Confidential – for internal use only

5

How do we close the Gap?

6

What shape will the workforce take?

What size of workforce will be

needed?

What skills will be required?

We need to answer to these questions

7Source: Mercer-Oliver Wyman, 2018

From internal workforce to integrated talent pools

will increase,to solve for

specific problem,

looking for creative/

innovative solutions

Crowdsourcing

flexible, project-focused

Freelance

co-location and cross-pollination

of business

Partnerships

continues to be the

majority of the

workforce

Internal Workforce

8Source: Mercer-Oliver Wyman, 2018

The changing size of the

workforce

1 E

mplo

yee Potential

Automation

Of

Roles

2 C

usto

mer Redeployment

of

Resources

3 B

usin

ess M

ode

l Premium

Services

Will

Become

Standard.

Differentiated customer experience

9Source: Mercer-Oliver Wyman, 2018

From the division of labor to the

multiplication of skills

Traditional definition of jobs are shifting

New jobs: e.g. Data scientist

Skillset: adaptability, curiosity, commercial acumen,

10Source: Mercer-Oliver Wyman, 2018

From the division of labor to the

multiplication of HUMAN skills

Dynamism

• Adaptability

• Curiosity

• Commercial acumen

• Communication skills

Customer Devotion

• Problem solving

• Personal accountability

• Empathizing

Behavioral Skills

• Relationship-building

• Influencing skills

• Ability to thrive amongst diversity

11

Digital Transformation

Culture is the # 1 barrier to Digital

Transformation

Is about the people…. And not just the technology

12

Our strategic focus