Workforce modelling, Sally Brailsford
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Transcript of Workforce modelling, Sally Brailsford
Workforce modellingAn introduction
Sally BrailsfordSchool of Management
University of Southampton, UK
TSRC Workforce day, London 22 September 2011
Aims of today’s session
• What is a model?• Brief introduction to System Dynamics
modelling• Using System Dynamics to model workforce
planning issues• A practical exercise
Slide 2
What is a model?
Some myths about modelling
• You need to be a maths wizard to do it• You need to be a computer geek to do it• You need expensive software• You need lots of data• It is difficult!
System Dynamics
• Modelling technique which can be done on paper or using a computer
• Does not always need much data• System structure determines behaviour: i.e.
the way that the separate components of any system relate to and affect each other determines the behaviour of the system as a whole
• System behaviour may be counterintuitive• Feedback is an important feature
Influence diagrams
• As A increases, B also increases
• As A increases, B decreases
A
B
A
B
+
–
Feedback loops
• Negative or balancing loops have an odd number of “–” signs
• Positive or reinforcing loops or vicious circles have an even number of “–” signs
• Loops or causal chains show how changes (even quite small) in one part of the system can eventually lead to unexpected changes (possibly quite large) in other parts of the system
A university example
Students enrolled
Research paperspublished
Reputation ofuniversity
Studentapplications
Staff stress levels
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A balancing feedback loop
Students enrolled
Research paperspublished
Reputation ofuniversity
Studentapplications
Staff stress levels
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+
+
+
+
Behaviour over time
time
Number of students
A football example
Money to buy topplayers
Man Utd leagueposition
Satisfaction ofArsenal fans-
Goals scored permatch
+
+
Gate and TVreceipts
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+
A vicious circle
Money to buy topplayers
Man Utd leagueposition
Satisfaction ofArsenal fans-
Goals scored permatch
+
+
Gate and TVreceipts
+
+
Behaviour over time
time
Success of Man United
Negative Feedback Loops
• Target seeking (control) loops – try to correct a gap between target and actual
• Stabilising• Examples - body temperature and sweating
Positive Feedback Loops
• Self-reinforcing, unstable, spiral out of control• Examples
• Population / Birth rate• Bank balance / Rate of investment
A health example: waiting lists
Occupancy ofhospital beds
Referral rates Waiting lists
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+
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Hospital waiting lists
Occupancy ofhospital beds
Referral rates Waiting lists
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+
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Lessons from this simple model
• This is a stable system!• As waiting lists rise, GPs seek alternatives to
hospital admission• Suggests that waiting lists play a useful
regulating function by controlling admission rates and keeping bed occupancy down
We need more beds!
Occupancy ofhospital beds
Referral rates Waiting lists
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+
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Money for extrabeds Political pressure
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Unintended consequences
Occupancy ofhospital beds
Referral rates Waiting lists
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Money for extrabeds Political pressure
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+
+
-
Supply-induced demand
• When supply of beds is scarce and waiting lists are long, demand falls as GPs do not admit patients to hospital but try other forms of treatment – the effect of the balancing loop
• When supply of beds increases, referral rates increase again
• Leads to a vicious circle – mitigated of course by the actual increase in beds
• Some elements (e.g. bed occupancy) appear in several loops
• To determine the actual net effect, we need some numerical data to quantify the model
Quantitative SD: stock-flow models• Implemented in computer software• A stock is like a bathtub: water flows into the
bath through the taps and flows out through the plughole
• The rate of flow is governed by taps or valves• Material in stocks is continuous, like water -
even if we are dealing with individual items like people
Inflow and outflow
Water inbathtub
Water tankDrainagesystem
inflow throughtaps
Outflow throughplughole
Stock
Tap Flow
Add more detail …Water inbathtub
Water tank Drainagesystem
inflow throughtaps
Outflow throughplughole
Watertreatment
center
Sewagetreatment center
flow to house
Natural wastage
Reservoir
Rainfall
flow aftertreatment
outflow
Flow into sewage
External source or sink
System Dynamics: summary
• Powerful methodology for problem structuring: constructing diagrams is an iterative process, carried out with all the stakeholders
• Eliciting opinions from stakeholders and constructing the diagram is a useful exercise in its own right
• Can gain helpful qualitative insights into system behaviour even without any data
• Software can be used to automate detection of all the feedback loops in more complicated systems
• It’s not always necessary to build a quantitative model!
SD for workforce planning
Add more detail
Slide 28
Slide 29
A real-life example
Use of the model
• Used in 2010 for policy-making by the Sri Lankan Government
• The Ministry of Higher Education used the model to determine how many university dental school places to fund over the next ten years
• The Ministry of Health created 400 additional Government-funded posts over the three years 2012-14 based on the model findings
Slide 30
Exercise
• Working in small groups, identify some key factors which you think will influence the supply of, the demand for, and the skills base of, workers in the third sector over the next five years
• Then construct an influence diagram showing how these are connected
• See if you can identify any feedback loops!
Slide 31
To get you started
Slide 32
Third sectorworkforceSUPPLY
Ageing population
Governmentfunding cuts
Public sectorpension cuts
Third sectorworkforceDEMAND
Private sector jobavailability
+
+
Third sectorworkforceSKILLS
+
Slide 33
Recommended reading
Business Dynamics: Systems Thinking and Modeling for a Complex World with CD-ROM by John D. Sterman McGraw Hill, 2000 Hardcover £45.59 from Amazon
Strategic Modelling and Business Dynamics: A Feedback Systems Approach by John Morecroft John Wiley & Sons, 2007 Paperback £37.04 from Amazon
Thinking in Systems: A Primer by Donella H. Meadows Chelsea Green Publishing, Vermont, 2008 Paperback £10.80 from Amazon