©2015 – Nathan Davenport

How a SharePoint / Workflow ImplementationEmpowered End Users, Enhanced Staff Productivity

and Saved ~$120K annually

Purchase

Request System

Asse

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©2015 – Nathan Davenport

Purchase

Request System

Request FormAs

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t DT-20120518T13:25:01-1

Desktop Laptop Tablet Non-Standard Mobile Software Accessories

Equipment or Software List Tied Accessories

Approval, Account and Shipping details

©2015 – Nathan Davenport

Purchase

Request System

Tracking & Installation FormAs

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Installed 20120520T14:06:12Shipped 20120520T14:06:12Ordered 20120520T14:06:12

DT-20120518T13:25:01-1

Request, Approval, Account and Shipping details

Workflow Approvals and Actions(only shows one step at a time,

each communicates status) Approve Reject 20120519T18:34:92

©2015 – Nathan Davenport

Purchase

Request System

ReportingAs

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tTact Time

RequestedApproved

OrderedShipped

DeliveredInstalled

Month, Qty, $Month, Qty, $Month, Qty, $Month, Qty, $Month, Qty, $Month, Qty, $Month, Qty, $

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

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Dept - Overview

Admin Sale/Mkt Info Supply Research

©2015 – Nathan Davenport

Purchase

Request System

Automated Migration ScriptAs

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t' ====================================================' Language: VBScript' Name: Migrate.vbs' Author: Nathan Davenport' Date: 7/2010'' Description:' This application will backup or restore all user date and ‘ network / printer settings producing an automated‘ migration tools for PC replacements.' Free for all users, but leave in this header' (C) 7/2010' ====================================================Option Explicit

' * Declare basic objects' ----------------------------------------------------Dim strComputer : strComputer = "."Dim objFSO : Set objFSO = CreateObject("Scripting.FileSystemObject")Dim objShell : Set objShell = CreateObject("WScript.Shell")

©2015 – Nathan Davenport

Purchase

Request System

Hardware Purchasing & Installation ProcessAs

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Man

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Purc

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Cust

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Inst

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ApproveRequest

RequestForm

Order(eSpree)

FillOrder Shipped

Email

Ship Product

ScheduleInstall

Schedule Install(Email)

PurchaseNote

(Email)

Install

UpdateSP List

ScheduleDisposal

UpdateSP List

Non-Standard

Quote

SharePoint Form & Workflow

PC, iPad, SmartPhoneAdjusted Sept 2014

©2015 – Nathan Davenport

Purchase

Request System

Hardware Purchasing & Installation ProcessAs

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tMicrosoft, Adobe, Aqua Data, Snag-it, Beyond Compare,

etc.

Man

ager

Purc

hasin

gVe

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Cust

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Com

pDoc

ApproveRequest

RequestForm

Order(eSpree)

FillOrder

eMail Key

Install from AIM

PurchaseNote

(Email)

Send Disk(s)

UpdateSP List

Install from AIM

Forward(Email)

Install from Disk

Request Disk(s)

eMail Key

Aqua Data / SnagIt

Beyond Compare

Non-Standard

Quote

Adobe Acrobat

SharePoint Form & Workflow

Adjusted Jan 2013

©2015 – Nathan Davenport

Purchase

Request System

Hardware Break / Fix Services ProcessAs

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tWalk-in, Cases

Adjusted Sept 2014

Serv

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Desk

Hard

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ndor

Call or Email

Walk-in

Create Case

Create Assign Case

Work Case

Ship Parts

Order Parts

Calback

Case

Upd

ate

Waiting on Customer

Close Case

On Hold Waiting on

Parts

Waiting on Customer

©2015 – Nathan Davenport

Purchase

Request System

Hardware Disposal Services ProcessAs

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tRequest Form, Disposal

Adjusted Sept 2014

Case Review

Serv

ice

Desk

Hard

war

e Se

rvic

esCu

stom

erIn

stal

ler

ScheduleDisposal

Request Disposal

Create Assign Case

Waiting on Customer

Contact Customer

Pickup EquipmentRequest

Review

Case CloseMarked Disposed

Reschedule