Work together – Win together eBusiness Trends October 14, 2011 Stephanie Henegar, Louisville.
-
Upload
julius-berry -
Category
Documents
-
view
219 -
download
0
Transcript of Work together – Win together eBusiness Trends October 14, 2011 Stephanie Henegar, Louisville.
Work together – Win together eBusiness Trends
October 14, 2011
Stephanie Henegar, Louisville
2011 eBusiness Trendsimercer.com Enhancements
3Mercer
2011 imercer.com Enhancements WebTrends – Get More Insight
WebTrends will become the new analytic tool for imercer.com. Powerful tool allows you to:
- Track nearly anything
- Share information with your team
- See what’s happening in real-time
- Connect it to other marketing systems
- Compare web usage to other digital channels
4Mercer
2011 imercer.com Enhancements Revamp of Surveys Around the World (SAW)
Visual design modernized to 2010+, aligned with WIN
Filter by Region, Country and Industry
Sort able by Survey Name
Searchable by Survey Name/Product Name
5Mercer
2011 imercer.com EnhancementsSurvey Participation Grids
Aesthetically updated to align with WIN
Added an “Other” column that can be used for Policies & Practices or other needs that may arise
Guide can now be any file type (versus pdf)
Questionnaire can now be any file type (versus xls)
2011 eBusiness TrendsEmail Marketing
7Mercer
2011 imercer.com EnhancementsExactTarget – Interactive Marketing Hub
New feature of ExactTarget to be rolled out Q1 2011. It enables us to communicate with our customers in various channels: mobile, email, social sites and get real time results. We can track all these channels through a single dashboard.
Pulse which shows real-time data of all your marketing activity including tweets, facebook, mobile and email.
Calendar allows you to view all marketing initiatives on a single-screen by day, month or channel.
ExactTarget Mobile – connect with your on-the-go clients
8Mercer
2011 imercer.com EnhancementsExactTarget – Interactive Marketing Hub
ExactTarget Mobile – connect with your on-the-go clients
Visit www.exacttarget.com/hub for more information.
9Mercer
2011 imercer.com EnhancementsExactTarget – Behavioral Triggers
Done
With integration between ExactTarget and WebTrends, we can implement more triggeredemails based on our visitors’ behaviors. Two examples: Cart Abandonment and BrowseAbandonment. Order confirmations are currently triggered based on imercer.
10Mercer
2011 imercer.com Enhancements5 Stages of Email Viewing
Designing for the Five Stages of Email Viewing
Proper email rendering can make a big difference, however, as subscribers tend to view in five separate stages – judging each one individually before deciding whether to move on.
From Name– Do your subscribers immediately recognize the communication is from you? Make sure your
subscribers recognize your From name.
Subject Line– After weighing the appropriateness of your from address, subscribers then move their attention to
your subject line. Keep your subject line under 49 characters!
Preview Pane– Your email doesn’t necessarily have to be open for your subscribers to see the content. Place
your primary call-to-action in the top portion of your email.
Opened Email (pre-scroll)– So, your subscriber clicks on your email and opens it, but how many of those subscribers view
the entire email including content “below the fold?” The answer is surprisingly few. Make sure to present an organized and appealing message “above the fold.”
Full Email– If a subscriber views your entire email, then well done! Organize design elements to keep your
design logical and branded. Use spacing, bullets, borders, and text colors.
11Mercer
2011 imercer.com EnhancementsOur new email templates
What are we changing and why? Design is an ever-evolving process. Just when you think you’ve figured it out, “best practices” will change.
Simplifying the design, cleaner appearance– Closer aligned with imercer.com and WIN appearance– Easier to use and design for– More customizable and flexible
2007 Outlook deliverability requirements (most subscribers now using):– no support for background images (HTML or CSS)– no support for forms– no support for flash, or other plugins– no support for replacing bullets with images in unordered lists– no support for CSS positioning– no support for animated GIFs– No support for various other HTML attributes, such as column and row spans
Review new email templates
12Mercer
2011 imercer.com EnhancementsOur new email templates
Review new email templates
– http://www.imercer.com/uploads/common/HTML/Emails/emailtemplate_2010_lgpic.html
– http://www.imercer.com/uploads/common/HTML/Emails/emailtemplate_2010_horizpic.html
– http://www.imercer.com/uploads/common/HTML/Emails/emailtemplate_2010_2col.html
– http://www.imercer.com/uploads/common/HTML/Emails/emailtemplate_2010_trans.html (transactional)