We’re going to have some fun, but we’re going to work hard too !
Work Hard. Have Fun. No Drama - wcashrm.starchapter.com€¦ · Work Hard. Have Fun. No Drama...
Transcript of Work Hard. Have Fun. No Drama - wcashrm.starchapter.com€¦ · Work Hard. Have Fun. No Drama...
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Work Hard. Have Fun. No Drama Designing a drama free workplace.
Lisa Carver, Moxie Consulting, Inc. | www.getmoremoxie.com | 501.954.7016
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Drama: any obstacle to your peace or productivity
Have YOU experienced drama at work?
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Root Causes: Personal issues, process problems, too much time, inconsistency, inadequate information, personality issues, tolerating all of the above.
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Three Basic Assumptions: In general,
1. 1. Employees want to do a good job
2. 2. People like to understand the big picture
3. 3. Individuals want to be respected, trusted,
and appreciated at work
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Drama Free Formula
1. 1. Create the Culture
2. 2. Walk the Talk
3. 3. Foster Participation
4. 4. Address Problem Employees
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1. Create the culture What are you doing to create an environment that minimizes drama?
It’s your job.
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It’s the little things:
Pat on the back
Send a note
Share an email
Give public praise
Buy a gift card
Say “thank you”
FOOD
Leave early
Training classes
Seek input
Cook out/potluck
Recognition program
Balloons
What else?
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Which one are you?
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2. Walk the Talk - Your attitude matters - Circle of control
Who inspired you and why?
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3. Foster participation Set clear, consistent
expectations
Effectively delegate
Seek input
Give credit
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4. Address problem employees
A – Adjust your mindset
B - Focus on behavior
C – Consistently communicate
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Adjust your mindset Raise the bar
Create processes
Be intentional about expectations and consequences
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Behavior is the key Define specific expectations
Train, coach, and mentor
Hold employees accountable
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Consistent Communication
Employee Manual
Performance Improvement Plan
Progressive Discipline
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Goal:
Work hard.
Have fun.
No drama.
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Questions?
Lisa Carver
501.954.7016