Worcestershire County Council Balanced Scorecard · Worcestershire County Council's Balanced...

Worcestershire County Council – Balanced Scorecard

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www.worcestershire.gov.uk

Worcestershire County Council Balanced Scorecard

Quarter 4 2014/2015

Document Details: Worcestershire County Council Balanced Scorecard Quarter 4 2014/15 report

Date: 31/03/2015

http://www.worcestershire.gov.uk/


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Contents Introduction ................................................................................................................................. 4

Keys ........................................................................................................................................ 4

Direction of Travel ............................................................................................................... 4

Open For Business ..................................................................................................................... 5

Satisfaction with condition of roads ......................................................................................... 5

Improved condition of Principal (A class) roads ....................................................................... 6

Reduce household waste collected per head (kg/h) ................................................................ 7

Economic growth - Worcestershire GVA ................................................................................. 8

Economic growth - Percentage of England Gross Value Added contributed by Worcestershire................................................................................................................................................ 9

New businesses surviving for 3 years or more -Percentage point difference between the percentage of new businesses surviving for three years or more in Worcestershire compared to England (four year average) .............................................................................................. 10

Open for Business Percentage of businesses surviving for three years or more in Worcestershire ...................................................................................................................... 11

16-24 year old Job Seekers Allowance claimants ................................................................. 12

Percentage of working age adults in employment ................................................................. 13

People on out of work benefits - Percentage point difference between the percentage of residents aged 16-64 on out of work benefits in Worcestershire compared to England (four-quarter average) ................................................................................................................... 14

People on out of work benefits - Percentage of residents aged 16-64 on out of work benefits in Worcestershire .................................................................................................................. 15

Percentage of pupils who achieve 5 A*-C at GCSE including English and Maths or equivalent attainment for latest academic year ....................................................................................... 16

Worcestershire in line with the national average for the number of children with a child protection plan per 10,000 ..................................................................................................... 17

The proportion of LAC per 10,000 to be no more than 60 per 10,000 .................................... 18

The percentage of LAC adopted as a proportion of children looked after for 6 months to remain at 14.5% in 2015/16. ................................................................................................. 19

Children & Families An increase in children being adopted within 18 months between entering care and moving in with their adoptive family to 75% in 2015/16. .......................................... 20

A decrease in 16-18 year olds who are NEET ....................................................................... 21

The Environment ...................................................................................................................... 22

Satisfaction with the local area as a place to live ................................................................... 22

Health & Wellbeing ................................................................................................................... 23

Percentage of residents aged 65 or more receiving a social care service ............................. 23

Differences in life expectancy – Males .................................................................................. 24

Differences in life expectancy – Females .............................................................................. 25

Older people funded in permanent care home placements ................................................... 26



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Service users who say they have control over their lives ....................................................... 27

Service users who say they feel safe and secure .................................................................. 28

Contracted adult care services to which referrals are suspended or restricted ...................... 29

Financial Perspective ................................................................................................................ 30

Capital Scheme outturn within +/- 5% of budget .................................................................... 30

Council Tax ........................................................................................................................... 31

Creditor days ......................................................................................................................... 32

Debtor days........................................................................................................................... 33

Expected budget position at end of financial year - Forecast Outturn (April to March) (Revenue) ............................................................................................................................. 34

Financial savings achieved (Future Fit) ................................................................................. 35

The ratio of debt financing costs to the Council's net budget ................................................. 36

Internal Business Perspective ................................................................................................... 37

Number of new self-service transactions types enabled in the last year ................................ 37

Sickness Rates ..................................................................................................................... 38

Employees - Actual FTE (Full Time Equivalents) .................................................................. 39

Agency spend ....................................................................................................................... 40

Customer Perspective .............................................................................................................. 41

Residents who say they can influence decisions ................................................................... 41

Satisfaction with County Council as measured through Viewpoint survey ............................. 42

Learning and Growth Perspective ............................................................................................. 43

% Staff Appraisals completed (SRDs) ................................................................................... 43

Staff Viewpoint response rate ............................................................................................... 44

Staff who feel strongly that decision making is too slow ........................................................ 45

Staff who feel that the County Council has a clear vision for the future ................................. 46

Staff who feel that their manager keeps them informed ......................................................... 47

Staff who feel valued for their contribution to the County Council .......................................... 48



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Introduction Worcestershire County Council's Balanced Scorecard is the Council's single corporate performance management system, which delivers performance information to members, managers, staff and the public. The Balanced Scorecard is made up of a hierarchy of scorecards corresponding to the Council's internal organisational structure. It comprises of one corporate level report, as well as one Scorecard for each Directorate.

Keys

RAG= Red, Amber, Green

RED

AMBER

GREEN

NO STATUS

Direction of Travel

Deteriorating

No change

Improving

Not applicable



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Open For Business

Satisfaction with condition of roads

Target Latest Performance Direction of Travel Data Period

42.2% 30% RED

2014/15

Performance Details

Residents' satisfaction with the condition of roads in Worcestershire (as indicated by Worcestershire Viewpoint Survey) fell slightly from 30.9% very or fairly satisfied in 2013 to 30% in 2014. The decline seen in recent years does now appear to have stabilised. The satisfaction rating can be influenced by seasonal factors and by circumstances current just before, or at the time, the Viewpoint Survey was undertaken (the 2014 Survey ran from 26th May to 20th June). Of those neighbouring authorities for which 2014

Information is available, figures for Shropshire (36.9%) and Gloucestershire (22.3%) are down on the equivalent 2013 figures, whilst Herefordshire has seen satisfaction increase, but its figure (18.8%) remains significantly below Worcestershire's. The highest County Council rating in 2014 is Leicestershire's 41.4%.

The actual condition of Worcestershire's roads as measured by the annual Surface Condition Assessment for the National Network of Roads (SCANNER) survey continues to be good. In recent years, there has been significant investment targeted at improving road condition, and further significant investment has been committed. A Scrutiny Panel exercise was undertaken in the autumn of 2013 to agree ways of identifying what influences residents' satisfaction with roads. A series of Focus Groups was then convened and, subsequent to those, a Working Group is currently looking at undertaking more detailed research in selected communities.



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Improved condition of Principal (A class) roads


4% 3.1% GREEN

2013/14

Performance DetailsThe annual SCANNER survey for 2013/14 has been

conducted and shows the condition of Worcestershire roads have improved by 18% to 3.1% of principal roads requiring major maintenance.

This indicator will be reported in line with the DfT reporting schedule. 2014/15 data will be reported by the DfT in March 2016. CVI Condition of Principal Roads indicator will be used to monitor the condition of roads at directorate level and will be reported within the year of survey.



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Reduce household waste collected per head (kg/h)


456.16 kg/head validated September 2015

459.8 kg/head

RED

2014/15

Performance Details

Due to the implementation of input controls at Household Recycling Centres (HRCs) and the impacts of an economic down turn, household waste generated per person in Worcestershire reached a long term low in 2011/12. The 2014/15 returns shows that the rise which started in 2013/14 is continuing and this has some links to the economic recovery. Extra garden waste collections implemented by district councils have also lead to an increase in waste arisings. Evidence from other local authorities indicates waste arisings are growing nationally at more than 5% (Source: NAWDO Oct 14) compared to a predicted 4.95% for WCC.

We continue to promote waste prevention and subsidise the provision of compost bins to residents for home composting together with LetsWasteLess.com, our waste and recycling website.



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Economic growth - Worcestershire GVA


Improving relative to the baseline (2008 - £9,039 million)

£10,559 million

GREEN

2013

Performance Details

Worcestershire's latest (2013) Gross Value Added figure (released by ONS in December 2014) has increased in comparison to 2012's. This continues the steady, year-on-year improvement in Worcestershire's figure since 2009's £8,815 million. Distribution, transport, accommodation and food contributed £2,110 million to the county's 2013 figure, whilst manufacturing contributed £1,855 million. The 2008 baseline figure has been amended in line with refreshed ONS data.

Worcestershire County Council's work with partners through Worcestershire Business Central is designed to facilitate the setting up of new businesses and access to subsequent advice and support. 2015 will see continued planning and development of the Game Changer and Strategic Employment Sites. These occupy strategic locations within their markets to facilitate business investment and the re-location of businesses from inside and outside the county. The 70-acre Worcester Technology Park, for example, will provide up to 1.5 million square feet of commercial space. The first serviced plots will be available from mid-2015.



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Economic growth - Percentage of England Gross Value Added contributed by Worcestershire


Maintaining or improving (relative to baseline of 0.78% (2008))

0.81% GREEN

2013

Performance Details

The latest (2013) figure is contained in the ONS data-set released in December 2014. Worcestershire's contribution to England's economic output fell from 0.92% in 2004 to 0.78% in 2008. The figure has, however, shown a steady recovery since then. The latest figures for Herefordshire (0.26%) and Shropshire (0.42%) are slightly down on the equivalent 2012 figures (0.28% and 0.43% respectively). Warwickshire's contribution (1%) remains unchanged, but the combined contribution for the seven West Midlands authorities (4.29%) has risen noticeably from 4.23 in 2012.

Worcestershire County Council's work with partners through Worcestershire Business Central is designed to facilitate the setting up of new businesses and access to subsequent advice and support. 2015 will see continued planning and development of the Game Changer and Strategic Employment Sites. These occupy strategic locations within their markets to facilitate business investment and the re-location of businesses from inside and outside the county. The 70-acre Worcester Technology Park, for example, will provide up to 1.5 million square feet of commercial space. The first serviced plots will be available from mid-2015.



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New businesses surviving for 3 years or more -Percentage point difference between the percentage of new businesses surviving for three years or more in Worcestershire compared to England (four year average)


Maintaining or improving(relative to baseline of 2.9 percentage points difference between Worcestershire and the England average in 2009)

1.9 percentage points (businesses born 2007 to 2010 surviving 3 years between 2010 and 2012)

RED

2013

Performance Details

The difference between Worcestershire's and England's respective four-year average percentages has narrowed. The most-recent ONS data published in late-November 2014 relates to businesses set up in 2010. Across England, 207,520 businesses began trading in 2010, of which 118,560 (57.1%) were still trading in 2013. In Worcestershire, 1,270 (58.4%) of the 2,175 businesses set up in 2010 were still trading three years later. Districts' figures show that the highest percentage three-year survival-rate was in Malvern Hills (64.7%), with Bromsgrove's figure being 59.3%, Wyre Forest's 58.1%, Wychavon's 57.4%, Worcester City's 56.5%, and Redditch's 53.7%. The 2013 difference between the Worcestershire and England survival rates was 1.3 percentage points, half that in the 2012 data-set; the 2011 data-set difference was 2.9 percentage points; the 2008 data showed a difference of 0.7. The latest out turn is the average of these four figures.

This indicator complements the indicator relating to the percentage of businesses surviving for three years or more in Worcestershire. The activity commentary for that measure therefore also applies for this one, as does the proviso that the County Council can only exercise a degree of influence over this indicator's performance and can never exert 100% control over it.



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Open for Business Percentage of businesses surviving for three years or more in Worcestershire


Maintaining or Improving (relative to baseline of 67.7%)

61.3% (businesses born 2007 to 2010 surviving 3 years between 2010 and 2013)

RED

2013

Performance Details

Performance has deteriorated as the latest data-set includes businesses set up in 2010 and so reflects the impact of then-current trends in the wider economy. Worcestershire's four-year average fell from 64.3% to 61.3%. A total of 2,175 businesses were set up in Worcestershire in 2010. Of those, 1,270 (58.4%) were still trading in 2013. This was below the equivalent percentages for Herefordshire (62.6%), Gloucestershire (60.4%), Shropshire (60.3%), and Staffordshire (59.7%), but above those for West Midlands (54.9%) and England (57.1%).

The County Council can only exercise a degree of influence over this indicator's performance and can never exert 100% control over it. Through Worcestershire Business Central, however, the County Council is working with partners to positively influence the local business economy. Since its March 2013 launch, 4,000 companies have been in touch, with more than 2,800 seeking further advice and support and it oversees Enterprising Worcestershire, a free programme of business support, part-funded by the ERDF. This is open to county residents considering starting a business and to local businesses looking to grow. Since the scheme's launch in June 2013, support has been offered to over 100 new companies, 430 individuals starting a business, 200 new businesses, and 194 companies looking to grow. At those 194 companies looking to grow, more than 200 new jobs have been created. Enterprising Worcestershire has pledged to support a further 250 newly-established businesses over the next 12 months.



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16-24 year old Job Seekers Allowance claimants


Reduction from baseline (5.1%)

2.1% GREEN

Mar 2015

Performance Details

In keeping with the national trend, the past eighteen months has seen a reduction in the County's claimants aged 16 to 24, the local percentage at the end of September 2013 having been 4% (2,335 people aged 16 to 24). However, the latest (March 2015) percentage is 0.2 percentage points higher than the previous figure of 1.9% for December 2014. An increase, albeit a little smaller, was evident in the first three months of 2014. The latest figure still represents an improved position from 2.4% in September 2014.

In the March 2015 data-set, the number of claimants aged 16 to 24 inclusive was 1,270, up from 1,145 in December. The district with the highest proportion of claimants is now Redditch (2.7%), Wyre Forest's figure (2.3%) having remained unchanged in the last quarter. Malvern Hills was the only district to see a fall in its proportion of claimants between December and March, its figure falling from 2% to 1.8%.

Worcestershire County Council support Employment Hubs across Worcestershire which serve employment needs of young people, providing dedicated "Job Shops" in the County with support, information, and advice. The first of these Employment Hubs, established in partnership with Kidderminster College, opened in Kidderminster in September 2014.

The Graduate to Business in Worcestershire Programme will continue to provide Grants to Worcestershire SMEs to recruit Graduates/Postgraduates on 1 year work placements and 3 month internships.

Worcestershire County Council and its partners continue to promote apprenticeships across the County as a means of starting a successful career. Such activity has led to a significant increase (more than 200%) in the numbers of Apprenticeships in Worcestershire over the last 2 years.



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Percentage of working age adults in employment


Worcestershire at a statistically significant higher rate than England

Worcestershire 78.3%, England 71.7% (Worcestershire is statistically higher)

GREEN

Jan 2014- Dec 2014

Performance Details

The employment rate for Worcestershire remains statistically higher than that for England. Worcestershire's figure has improved by one percentage point and the gap has widened as England's percentage has decreased by 0.5 percentage points. Worcestershire's percentage is derived from the latest Annual Population Survey data, which shows 273,300 of the county's 349,100 16-64 year-olds in employment.

To help promote job creation and to stimulate the local economy, business leaders and decision-makers have been invited to a World Class Worcestershire seminar on 28th January. There, they will learn of the inward investment opportunities that are available in the region, the support available to businesses relocating to the county, and details of the county’s four Gamechanger sites: Worcester Growth Corridor, Redditch Eastern Gateway, Malvern Hills Technology Park, and South Kidderminster Enterprise Park. These occupy strategic locations within their markets to facilitate business investment and the re-location of businesses from inside and outside the county. Redditch Eastern Gateway, for example, is positioned to take full advantage of the site’s proximity to the M40/M42 corridor. First serviced land and development sites should be available during 2015.



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People on out of work benefits - Percentage point difference between the percentage of residents aged 16-64 on out of work benefits in Worcestershire compared to England (four-quarter average)


Maintaining or Improving (relative to baseline of 2.0 percentage point difference between Worcestershire and England average (2010))

1.8 percentage points (4 quarter average)

AMBER

Nov 2013,

Feb 2014,

May 2014,

Aug 2014,

Performance Details

The four-quarter average percentage of Worcestershire residents aged 16 to 64 claiming out-of-work benefits percentage rate has fallen from 8.4% at the end of May 2014 to 8.2% at the end of August 2014. In the May to August 2014 period, the equivalent figure for England also fell by 0.2 percentage points to 10%. Worcestershire's figure is therefore 1.8 percentage points lower than the equivalent figure for England, fractionally below the target of 2.0. The latest out-turn does indicate, however, that Worcestershire's rate of reduction in the six months to August 2014 was in keeping with that for England as a whole, having fallen slightly below it in the previous six months.

Worcestershire County Council will continue to oversee Enterprising Worcestershire and Worcestershire Graduate to Business Programme, both European Regional Development Fund schemes overseen by the County Council to, respectively, provide opportunities for residents and for Graduates/Postgraduates to start their own business. Start-up Grants are also available from a number of sources. Worcestershire's first Employment Hub opened in Kidderminster in November 2014 and will act as a focal point for services to help individuals back into either training or employment.



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People on out of work benefits - Percentage of residents aged 16-64 on out of work benefits in Worcestershire


Reducing (relative to baseline - 10.0% 4 quarter average to November 2010)

8.2% GREEN

Nov 2013,

Feb 2014,

May 2014,

Aug 2014,

Performance Details

In May 2011, Worcestershire's four-quarter average out-of-work claimants' percentage was 9.8%; twelve months later, the four-quarter average percentage was slightly lower (9.7%). From that point on, however, the figure has fallen steadily, from 9.1% in May 2013 to 9% in August 2013, followed by a fall of 0.2 percentage points in each subsequent quarter to the current level of 8.2%. The August 2014 data shows 27,730 of Worcestershire's 16 to 64 year-olds claiming out-of-work benefits, with the highest proportion of those (23.1%) being in the 45 to 54 year-old age-group (up from 22.9% in May 2014). 14.8% of Worcestershire's claimants in the latest data-set were aged under 25, down from 14.9% in May 2014. The ONS data-sets used to calculate this Indicator's most-recent out-turns relate to a period of declining unemployment.

Partnership projects designed to create increased employment opportunities within the county, such as the Gamechanger sites, are ongoing. Worcestershire LEP has agreed an expansion to its Growth Deal with the Government - an extra £7.2m will be invested in additional LEP projects between 2016 and 2021. More support is being given to start-ups and early-stage businesses. There is also more targeted support for young people, including working with graduates and the Prince's Trust and initiatives to use social media to reduce the number of young people Not in Employment, Education, or Training whose status is unknown. This is the first stage towards providing them with help and support to get into work.



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Percentage of pupils who achieve 5 A*-C at GCSE including English and Maths or equivalent attainment for latest academic year


64% 58.5% N/A

2013/14 Academic Year

Performance Details

Due to significant changes in methodology, it is not possible to directly compare 2014 outcomes with 2013. These changes include variation in the range of qualifications counted in the performance tables; changes to equivalences; inclusion of 'first' entry outcome only; new syllabi and changes to coursework. Comparison with national data shows a similar drop has been seen nationally and Worcestershire outcomes remain above the national average (53.4%).

Despite the decrease, overall KS4 outcomes in Worcestershire remain strong and above the national average. High schools will continue to focus on ensuring pupils access a broad and balanced curriculum which matches their needs. Further changes to the benchmark for KS4 outcomes are planned and schools are increasingly focusing on the new 'Progress 8' measures. Schools will seek advice and support from each other as well as their awarding bodies.



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Worcestershire in line with the national average for the number of children with a child protection plan per 10,000


31 31.8 RED

As At 31/03/15

Performance Details

The rate per 10,000 of children on a child protection plan has decreased by 0.6 per 10,000 from 32.4 in Q3 to 31.8 per 10,000 at the end of Q4. The rate per 10,000 still remains fairly consistent with a slight fluctuation between 32 and 34 per 10,000. This equates to a fluctuation of the number of children of up to 30 children. Slight fluctuations would be expected in line with the fluctuations of rates of referrals into Children's Social Care.

The Largescale Child Protection Audit has not identified thus far any children that do not meet the criteria to be subject of a Child Protection Plan.



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The proportion of LAC per 10,000 to be no more than 60 per 10,000


58 60.0 RED

As At 31/03/15

Performance Details

The rate per 10,000 of looked after children has increased by 1.3 per 10,000 from 58.7 (Q3) to 60 per 10,000 at the end of Q4. Although there has been an increase in the number of LAC this was predicted in our needs assessment. We have continued to progress plans for children who no longer need to be looked after with an increase in the number of children reunified to home and an increase in the number of children adopted.

We continue to make progress in line with our LAC strategy and have refreshed our action plan for 2015/16. Actions include working with the NSPCC on best practice to ensure children can return home when possible. We are also supporting family members and foster carers to apply for special guardianship to give children a permanent home when they cannot return to their birth parents as an alternative to them remaining looked after. The council is supporting the children's social care service in training and developing a large number of newly qualified social workers to embed best practice. This will impact on their skill and capacity to make timely assessments, plans and interventions. This is supported by the refresh of the early help strategy to make sure families have support when they need it and prevent the need for some children to be looked after.



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The percentage of LAC adopted as a proportion of children looked after for 6 months to remain at 14.5% in 2015/16.


14% 14.5% GREEN

As At 31/03/15

Performance Details

There has been an increase of 4.3% from 10.2% in Q3 to 14.5% in Q4. Twice as many adopters have been recruited as we did two years ago and have therefore a larger pool from which to achieve a match with a child. Our Family Finding Team performance has improved significantly and we are placing children in shorter timeframes. The extent of the improvement would be greater but for the national and local picture showing a decrease in adoptions. This is due to case law and reluctance on the part of some courts to grant Placement Orders and an enhanced requirement on social workers to actively explore and assess other options for permanence for children, such as Long-Term Fostering or Special Guardianship. LAC numbers overall, will slow the rate of improvement with a higher than average proportion of children and young people in the older age ranges – these children will not be suitable for adoption.

If we remove legacy cases from 2014-15, some of which only came to fruition in 2014-15 but date back to 2011, then we make a significant improvement to the timeliness indicator. We are achieving entry to care to adoptive placement now in 397 days, which is comfortably the right side of the government threshold of 548 days. It should also be noted that the percentage adopted within 20 months indicator has been tightened to measure those adopted within 18 months. If we consider 2014-15 adoptions only we are comfortably above both the government threshold and our BSC target without the legacy cases.



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Children & Families An increase in children being adopted within 18 months between entering care and moving in with their adoptive family to 75% in 2015/16.


63% 58.1% RED

Q4 2014/15

Performance Details

There has been a decrease from 60.0% in Q3 to 58.1% in Q4. At the start of the year there were 20 hard to place children who had had been waiting for adoptive placements for some time. Through the year all but 2 of these children have either been placed/about to be placed. Under the new DfE target the % of children placed within 18 months is 58%, but the 18 children who have now been found adoptive families skew this. If the 18 children are excluded from the measure then the figure rises to 88%, which exceeds the target. Our Family Finding Team performance has improved significantly and we are placing children in shorter timeframes. The extent of the improvement would be greater but for the national and local picture showing a decrease in adoptions. This is due to case law and reluctance on the part of some courts to grant Placement Orders and an enhanced requirement on social workers to explore and assess other options for permanence, such as Long-Term Fostering/Special Guardianship.

If we remove legacy cases from 2014-15, some of which only came to fruition in 2014-15 but date back to 2011, then we make a significant improvement to the timeliness indicator. We are achieving entry to care to adoptive placement now in 397 days, which is comfortably the right side of the government threshold of 548 days. It should also be noted that the percentage adopted within 20 months indicator has been tightened to measure those adopted within 18 months. If we consider 2014-15 adoptions only. We are comfortably above both the government threshold and our BSC target.



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A decrease in 16-18 year olds who are NEET


4.5% 3.8% GREEN

Q4 2014/15

Performance Details

The percentage of NEET has remained the same at 3.80% at the 31/12/14 to 31/03/15. Good Progress has been maintained in the identification and tracking of young people. The actual known NEET figure is likely to plateau at between 3.5% and 4.5%.

The current level of 3.8% is almost as low as has ever been achieved, but is likely to rise slightly due to continued success in tracking those whose status was previously "Unknown", the level of which has now been reduced to 8.6% (March 2015) from 26.3% a year ago. Given that circa 10% of Unknowns tracked are proving to be actually NEET, there may be a further 150 young people in this cohort that could cause the known NEET figure to rise as suggested above. Further data analysis will enable a list to be created of identified and contactable young people who can be prioritised for support and routed into suitable provision through the Post 16 Engage and Early Help NEET Prevention teams etc. Limited capacity to interrogate data effectively and to realise effective contact, intervention and support in localities is a challenge to the maintenance of the positive momentum in this area.



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The Environment

Satisfaction with the local area as a place to live


Direction of travel from 2010 baseline

84.3% RED

June 2014

Performance Details

This measure has been tracked through annual Worcestershire Viewpoint survey though the timing has now switched to May/June. The June 2014 result (84.3%) is not significantly different from the November 2013 result (83.7%) and is below the 2010 baseline figure of 85%. 7.3% of residents report that they are dissatisfied with their local area as a place to live. Within the Districts, people living in Malvern are most satisfied (92%), whilst satisfaction rates in Wyre Forest are lowest, with 79% satisfied.

This is an overall perception measure of residents' quality of life. It is influenced by a range of factors including perceived quality of local services and the quality of the local environment. Therefore the range of Corporate Plan measures should contribute to overall performance against this indicator.



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Health & Wellbeing

Percentage of residents aged 65 or more receiving a social care service


3.5% 3.2% GREEN

Mar-15

Performance Details

This is a local indicator reflecting the corporate plan ambition to encourage independence by minimising numbers relying on social care services. It counts the number of older people with a mainstream social care service (i.e. meeting eligibility criteria) as a percentage of the total population aged 65+. We know from comparisons with similar authorities that Worcestershire already funds relatively low numbers of people with mainstream social care services.

Numbers fluctuate slightly on a month to month basis but since 2011 there has been a continuing overall reduction in numbers of people with mainstream social care services, at the same time as the population of older people has increased. Some people are now receiving 'prevention' and low level services instead, and those receiving mainstream services are now more likely to have a higher level of need and of services.



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Differences in life expectancy – Males


Maintain or Improve from baseline of 8.0 (2010-12)

7.8 GREEN

2012-2014

Performance Details

This is a national indicator that represents the range in years of life expectancy from the least deprived to the most deprived, based on a statistical analysis of the relationship between life expectancy and deprivation. In males in Worcestershire the range was 7.8 years in 2012-14 (England average=8.4). This is a small decrease compared to the 2011-13 value of 8.1 years but is not statistically significant.

The Health and Well-being Board is overseeing a programme of work to improve health, as set out in the Joint Health and Well-being Strategy and the three Strategic Plans: obesity, alcohol, mental well-being and suicide prevention. These plans join up work across the County Council, District Councils, NHS, parish councils, schools, businesses and the voluntary sector to build a health promoting environment where healthy choices are easy to make. The approach aims to empower individuals and communities to help themselves, building resilience through improved access to information about self-care; local services; and a greater use of peer support. Efforts are targeted at those areas where heath is poorest. In the wake of the 2014 Director of Public Health Annual report, the Board requested that member agencies working through the Health Improvement Group and Children's Trust develop a single cross-cutting action plan to address health inequalities.



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Differences in life expectancy – Females


Maintain or Improve from baseline of 5.3 (2010-12)

5.8 AMBER

2011-2013

Performance Details

This is a national indicator that represents the range in years of life expectancy from the least deprived to the most deprived, based on a statistical analysis of the relationship between life expectancy and deprivation. In females in Worcestershire the range was 5.8 years in 2011-13 (England=6.9). This is an increase compared to the 2010-12 value of 5.3 years but is not statistically significant. Statistical neighbour values are Herefordshire (4.2), Gloucestershire (6.3), and Warwickshire (7.1).

The Health and Well-being Board is overseeing a programme of work to improve health, as set out in the Joint Health and Well-being Strategy and the three Strategic Plans: obesity, alcohol, mental well-being and suicide prevention. These plans join up work across the County Council, District Councils, NHS, parish councils, schools, businesses and the voluntary sector to build a health promoting environment where healthy choices are easy to make. The approach aims to empower individuals and communities to help themselves, building resilience through improved access to information about self-care; local services; and a greater use of peer support. Efforts are targeted at those areas where heath is poorest. In the wake of the 2014 Director of Public Health Annual report, the Board requested that member agencies working through the Health Improvement Group and Children's Trust develop a single cross-cutting action plan to address health inequalities.



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Older people funded in permanent care home placements


1297 (1.09%) 1333 (1.1%)

RED

Mar-15

Performance Details

This is a local indicator giving a snapshot of the number of people funded in the month from the Council's Older People budget for permanent care home places. The figure in brackets is the percentage of all older people in Worcestershire. Although other benchmarking information shows Worcestershire is a low user of care homes, as a Council we are trying to reduce our use of institutional care still further and there are specific savings required for this budget. The target is to reduce the number of places by one a week during 2014/15. Performance has been significantly off target since the end of Q2. At year end the overall trendline shows a very slight reduction, where the target requires a significant reduction.

Pressures in the overall health and care system mean demand for intensive services is high. We have limited ability to influence hospital discharges or self-funders who require council funding when their money runs out. Mitigating actions include rigorous gatekeeping of WCC funded placements made from the community into residential/nursing care, development of services to support discharge from hospital to home rather than residential care, development of alternatives to residential care such as Extra care and Supported Living. We will be undertaking further work with health partners on hospital discharge pathways and continuing to develop alternatives to residential care – a number of further schemes are in train.



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Service users who say they have control over their lives


Average of comparator authorities

77.5% GREEN

Mar-14

Performance Details

This is a national indicator with results taken from the national survey of service users. We benchmark our results against those for similar authorities.

Our result for 2014 was slightly down from 2013 (78.7%) but remained above the average for our comparator authorities (77.1%). As part of our Future Lives programme, we are continuing to work on ways that will increase the amount of control that people have over the funding available for their care. Results for the 2015 survey will be available later in the year.



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Service users who say they feel safe and secure


Average of comparator authorities

71.7% GREEN

Mar-14

Performance Details

This is a national indicator and is based on a national survey of service users. We benchmark our performance against the results for similar authorities.

Our result for the 2014 survey was in line with the result for 2013, and was significantly better than the average of comparator authorities (66%). Results for the 2015 survey will be available later in the year.



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Contracted adult care services to which referrals are suspended or restricted


N/A 17 N/A

Mar-15

Performance Details

This is a local indicator designed to highlight work that is taking place to monitor quality of care.

Domiciliary care - total number of suspensions at quarter end was 7. This represents an increase due to concerns identified through monitoring in relation to poor practice.

Care homes - admissions were suspended to 9 homes (previous quarter 10) although the homes included in each quarter vary due to improvements made by some and new issues arising in others. This quarter's summary includes one supported living provider.



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Financial Perspective

Capital Scheme outturn within +/- 5% of budget


£150,005,765 £121,237,543 NO STATUS

Q4 2014/15

Performance Details

The actual Q4 out turn capital expenditure total was less than forecast as some schemes did not progress as quickly as planned.

Underspending will carry forward to be spent during 2015/16 as part of the reprofiling process.



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Council Tax


Below the average Band D Council Tax

£55.59 lower than average Band D Council Tax

GREEN

2014/15

Performance Details

The Council Tax was set in February 2014 for the 2014/15 financial year. The County Council's Band D Council Tax of £1,059.22 is £55.59 below the average of all Counties (£1,114.81) and £40.70 below the average for Counties without Fire Service responsibilities (£1,099.92).



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Creditor days


20 days 17 days GREEN

Q4 2014/15

Performance Details

Target of 20 days exceeded by 2 days

Performance is 2 days better than target.



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Debtor days


35 Days (Debtor days excluding debts less than 30 days old)

40 Days RED

Q4 2014/15

Performance Details

Q4 40 days;

Q3 39 days;

Q2 27 days;

Q1 31 days;

Target not achieved, adjusted Q4 performance excluding one exceptional outstanding invoice of £10.9m improves to 25 days.

Q4 performance impacted by £10.9m unpaid invoice to NHS England for Better Care Fund - invoice paid end of Feb 15 but impacted the January debtor days.



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Expected budget position at end of financial year - Forecast Outturn (April to March) (Revenue)


£332,100,000 £332,100,000 GREEN

Q4 2014/15

Performance Details

For 2014/15, the Council achieved a break even position in relation to its £332.1m budget, with no significant change since Q3 2014/15. The Council has successfully managed a significant financial challenge for 2014/15 by delivering £30.5 million of savings whilst at the same time managing additional cost pressures with the most significant being £5.7 million Children's Social Care Placements.

The demand for Children's Social Care Placements and the financial impact of them is subject to a medium term financial recovery plan and pressure on this service is likely to continue over the medium term. The cost pressures in 2014/15 have largely been met from a favourable variance on money market activity following an active strategy to defer borrowing costs whilst cash balances remain strong.



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Financial savings achieved (Future Fit)


£27,894,000 (14/15), plus as at 31.03.15 £50,000 still undelivered from 12/13 and £30,000 from 13/14 = Total £27,974,000

Of the target £24,253,000 has been delivered and a further £1,895,000 is on target.

GREEN

Q4 2014/15

Performance Details

Of the 14/15 target of 27.9m, plus £0.05m not currently met from 12/13 and £0.03m not currently delivered from 13/14 - Total £28.0m - £24.3m (87%) has been delivered, £1.9m (6%) is on target, £1.6m (6%) has been rated at amber risk and £0.2m (1%) has a RAG red rating.

Since last quarter projects analysed as Red risk have decreased by £1.2m and Amber decreased by £0.6m. The assessment of Green is based on the % on each classification, and also on the movement from the last quarter and because we are 94% on target or delivered. 3 of the 4 Directorates assessed themselves as Green (excluding BEC who was amber).



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The ratio of debt financing costs to the Council's net budget


9.75% 7.95%. GREEN

Q4 2014/15

Performance Details

Financing costs lower than anticipated due to external market conditions not lending themselves to the County Council borrowing market. EfW borrowing cheaper than anticipated and slipped.

No borrowing activity and EFW slippage.



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Internal Business Perspective

Number of new self-service transactions types enabled in the last year


10 Services 10 Services

GREEN

Q4 2014/15

Performance Details

3 self-service transactions have been enabled. A modern touchscreen kiosk was installed in Malvern Library. As well as informing customers of the services available in the library, it helps provide customers with info on how they can access council services either online or using a smart mobile device. Each page supplies a website address or a QR code which can be scanned for customers to apply for blue badges, or CVT Permits. This kiosk facility supports the digital strategy by reducing face to face contact, and encouraging self-service. Self Service scanning at the Face-to-Face centres have been enabled, where previously staff would scan supporting evidence for housing benefits and council tax benefits, customers now self-serve and scan these themselves. Also for specific enquiry types at the Hive, self-service computers are now available with support from CSA's if required as opposed to pre booked and drop in appointments before where customers would sit down with a CSA.

Preferred supplier for the Customer Access Platform has been procured. They are working on a solution to improve the online process for copy certificates and make this truly end-to-end. They have been demonstrating the development to the business and work will continue before the imminent release. For the Commissioning of the Worcestershire Hub Shared Service, we have seen the completion of Staff TUPE Consultation. Commencement date for delivery of the new service is 01/05/2015, followed by the relocation of the contact centre to Pershore in July. In terms of procuring an electronic surveying & management system for the Asbestos Team, the tender process is complete and supplier chosen. Next steps will be the creation of a PID to agree how the solution will be developed. In terms of providing the Archaeology Team with an electronic data management system, next steps are for the Technical Solution Design to be written up. A Business Case will then go to the service area for sign off.



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Sickness Rates


7 7.17 / 0.91

AMBER

Full Year 2014/15

Performance Details

Average days sick per person [FTE] / Average episodes per person during the period



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Employees - Actual FTE (Full Time Equivalents)


3758.00 3107.43 GREEN

2014/15

Performance Details

Number of FTE employees as at 31st March 2015 (target and RAG rating based on budgeted establishment FTE derived from 2014/15 Budget Book



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Agency spend


Downward travel £1,958,010.00 (82,492.00 hours)

N/A

Q4 2014/15

Performance Details

Cost of agency staff during the period (respective agency usage in hours shown in brackets).



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Customer Perspective

Residents who say they can influence decisions


Direction of travel from 2010 baseline (31%)

34.1% GREEN

June 2014

Performance Details

This indicator has historically been tracked through an annual Worcestershire Viewpoint survey each November but the timing has now switched to a May/June survey. This indicator showed a significant improvement from the November 2013 results (23.4%) and is now above the 2010 baseline of 31.0%. Results show that there is no difference between the proportion of men and women who feel they can have an influence on local decisions, and also no difference between urban and rural residents. However, young people and those in areas of Rising Prosperity are the most likely to feel they can have an influence.

Although the proportion of residents who feel they can influence decisions has increased significantly it remains an important measure to track and more detailed research into drivers of this measure has been carried out during the summer.



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Satisfaction with County Council as measured through Viewpoint survey


Direction of travel from 2010 baseline (46%)

53.6% AMBER

June 2014

Performance Details

This indicator has been tracked through the annual Worcestershire Viewpoint survey though the timing has switched to May/June. There has been no significant change in the indicator since November 2013, when a decrease from previous values was observed

We will continue to monitor this key perception measure to see if a decreasing trend emerges and we undertook further qualitative work in summer 2014 to establish the main drivers of satisfaction.



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Learning and Growth Perspective

% Staff Appraisals completed (SRDs)


100% 91.54% AMBER

Full Year 2014/15

Performance Details

Percentage of staff appraisals (SRDs) where Part A (Objectives) for 2014/15 is completed (excludes staff who have been absent for the whole period, staff new in post and reliefs/casuals/sessionals).



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Staff Viewpoint response rate


N/A 37% N/A

2014/15

Performance Details

This is the second year that the staff survey has been distributed to all staff, and 37% of the workforce completed the survey, a significant increase from 28% in 2013. It is important that staff respond to the survey as it provides excellent insight into views across the organisation and feedback on issues such as leadership, performance, engagement and wellbeing, and current climate and change.



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Staff who feel strongly that decision making is too slow


N/A 51% N/A

2014/15

Performance Details

Fewer respondents to the staff survey think that decision making within the county council is too slow than was the case in 2013 (51% strongly/moderately agree in 2014 compared to 60% in 2013). However, the percentage that do not think decision making is too slow remains low at 11%

The roll out of Decision Making Accountability (DMA) will aim to further speed up decision making across the organisation. More specific actions to be developed at Directorate / Service / Team levels.



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Staff who feel that the County Council has a clear vision for the future


N/A 61% N/A

2014/15

Performance Details

Results are unchanged from the previous staff survey, which was carried out in 2013. Whilst 61% of staff strongly or moderately agree that the Council has a clear vision for the future, this could be improved, particularly given that 11% strongly or moderately disagree with this statement.

The organisation will continue to communicate key messages about corporate strategy planning (CSP) and FutureFit via multiple channels. There will be ongoing development of management competencies and managing beyond the basics to promote consistency in approaches to communicating key organisational messages. More specific actions to be developed at Directorate / Service / Team levels.



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Staff who feel that their manager keeps them informed


N/A 73% N/A

2014/15

Performance Details

There has been no significant change in the percentage of staff who feel that their manager keeps them informed from 2013. 7% of staff report that they strongly or moderately disagree with this statement.

Ongoing development of management competencies and managing beyond the basics to promote consistency in approaches to communicating key organisational messages. More specific actions to be developed at Directorate / Service / Team levels.



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Staff who feel valued for their contribution to the County Council


N/A 27% N/A

2014/15

Performance Details

27% of staff report that they feel valued for their contribution to the County Council, a reduction from 33% in 2013. 34% of staff report that they do not feel valued for their contribution.

27% of staff report that they feel valued for their contribution to the County Council, a reduction from 33% in 2013. 34% of staff report that they do not feel valued for their contribution.


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