Wmvc pres 5.13.2014

V e t e r a n C o m m u n i t y A c ti o n T e a m

West Michigan Veterans Coalition Meeting

May 13, 2014

Agenda1. Pledge of Allegiance2. Announcements3. Speed Networking4. Presentations:

Education: Military Education BenefitsPresenting: Janice Holten, Amy Gould, Amy Kline, Eli Fox, Jonathan Highman

Employment: Brandi McBride, Co-Chair Employment Subcommittee Healthcare: E- Benefits Site Brief

Presenting: Brent Haddow, MA , VetSuccess On Campus Counselor, WMU

Quality of Life: Helping veterans find their way home. Presenting: Tiyanna S. Whitt, LMSW, ACSW, HCHV Northern-Tier Supervisor

Announcements

• Kent County Veteran Treatment Court Update• AmeriCorps Volunteers for West Michigan• West Michigan Veteran Coalition – next steps• Kent County Dedicated Veterans Services Millage Proposal.

Kent County – Dedicated Veteran Services Millage

FACTS:

• 34,640 Veterans in Kent County*, number reflects veterans that have used VA benefits within the County.

• Michigan is 11th largest in veteran population in the country.*

• Kent County is the fourth-largest veterans population of any county in Michigan.

• Kent County is 50 out of 83 Counties.*

*(VA GDX 2013)

The GDX (Geographic Distribution of VA Expenditures) is an annual report that shows estimated VA expenditures for major programmatic areas by geographic area (state, county, and congressional district). The major programmatic areas are: Compensation and Pension; Readjustment (Education) and Vocational Rehabilitation; Insurance; Construction; and, Medical and Administrative. The GDX also shows the estimated veteran population for each state, county, and congressional district.

Kent County - Dedicated Veteran Services Millage Request• Request .05 millage on the ballot for November 2014 to

fund dedicated veteran support services in Kent County• The average property owner pays $5.00 per year based off

$100,000 taxable value of a home. • The millage would generate approximately $1,000,000.

• The funding generated by the millage would be utilized for the purpose of providing support and assistance to veterans of active United States military service and their dependents.

• Services will be funded in the following categories: 1) Emergency Services; 2) Outreach 3) Claims Assistance 4) Transportation 5) Burial Services 6) Transitional Assistance.

Kent County - Dedicated Veteran Services Millage Request• The Kent County Veterans’ Affairs Committee • United Veterans Council of Kent County

May 8, 2014 Submitted proposal to Kent County Millage Subcommittee.

• May 20, 2014 – Recommendation of the Finance Standing Committee. 8:30AM, 300 Monroe NW

• May 27, 2014 – Recommendation of the Legislative Standing Committee. 8:30 AM, 300 Monroe NW

• June 12, 2014 - Resolution of Board of Commissioners approving proposal to authorize a Veteran Millage ballot question for November 2014 election. 8:30AM, 300 Monroe NW

Interested in supporting proposal

• Dan Ophoff - [email protected]

• Paul Potter - [email protected]

• Theresa Robinson - [email protected]

• Mel Bauman - [email protected]

mailto:[email protected]




Easy Speed Networking Method

Efficient Speed Networking Method

O Based on the concept of speed dating

O Each participant gets 2 minutes to presentO NameO Title O CompanyO ServicesO How do you help veterans

Efficient Speed Networking Method

O Participants are paired together in two lines

O One line presents their 2 minute commercial to the person sitting opposite them.

O The other line then presents their commercial

O Then everyone moves, except for one participant…The Fixed Position Participant, or FPP.

First Rotation

1 2 3 4 56 7 8 9 10

Top Row Presents Commercial

First Rotation

1 2 3 4 56 7 8 9 10

Bottom Row Presents Commercial

Move to Second Rotation

1 2 3 4 56 7 8 9 10

Fixed Position

Move to Second Rotation

1 2 3 456

7 8 9 10

Fixed Position

Second Rotation

1 2 3 45

6

7 8 9 10

Top Row Presents CommercialFixed Position

Second Rotation

1 2 3 45

6

7 8 9 10Bottom Row Presents Commercial

Fixed Position

Start!!!!!

EDUCATION Military Education BenefitsWMVC Education Subcommittee

Military Education Benefits

An overview of education benefits available to military members and their families

WMVC Education Subcommittee

Disclaimer

Since individual circumstances vary, it is important for any GI Bill recipient to contact his

or her school VA Certifying Official about military education benefit eligibility.

GI Bill Chapters

• Chapter 33 (Post-9/11 GI Bill)• Chapter 30 (Montgomery GI Bill – Active Duty)• Chapter 1606 (Montgomery GI Bill – Selected Reserve)• Chapter 1607 (Reserve Educational Assistance Program

or REAP)• Chapter 35 (Survivors’ and Dependents’ Educational

Assistance Program or DEA)• Chapter 31 (Vocational Rehabilitation & Employment or

Voc Rehab)

• Typically the most beneficial GI Bill chapter (depending on circumstances).

• Available to Honorably discharged service members with at least 90 days active duty after September 10, 2001.

• Transferrable to dependents• Expires 15 years from last active duty discharge date.• Apply by completing VA 22-1990 through the VONAPP.• GI Bill Certificate of Eligibility (COE) is mailed to veteran and

typically arrives a month or two after completing application. Submit COE to school VA Certifying Official.

• Provides up to 36* months of benefits.

Post-9/11 GI Bill (Ch. 33)

http://vabenefits.vba.va.gov/vonapp/

http://www.benefits.va.gov/gibill/post911_gibill.asp

Post-9/11 GI Bill Warning

Post-9/11 GI Bill

• Paid to school: Tuition & Fees• Paid to student: MHA & Book Stipend

Montgomery GI BillMGIB – Active Duty (Ch. 30)

• Typically, all Honorably discharged veterans qualify if they have served 36 months of active duty and have elected to participate.

• Apply by completing VA 22-1990 through the VONAPP.

• Student veteran must confirm enrollment monthly through WAVE.

• Payment is made directly to student (therefore payment arrangements with school and book expenses are student’s responsibility).

http://www.benefits.va.gov/gibill/mgib_ad.asp


http://www.gibill.va.gov/wave

Montgomery GI BillMGIB - Selected Reserve (Ch. 1606)

• Typically, available to anyone who is currently serving in any Reserve or National Guard component and signed a 6 year contract after June 30th, 1985

• Apply by completing VA 22-1990 through the VONAPP.• Student veteran must confirm enrollment monthly

through WAVE.• Payment is made directly to student (therefore

payment arrangements with school and book expenses are student’s responsibility).

http://www.benefits.va.gov/gibill/mgib_sr.asp



Reserve Education Assistance ProgramREAP – (Ch. 1607)

• Typically available to currently serving Reserve or National Guard members who were activated for at least 90 days after September 10, 2001.


• Student veteran must confirm enrollment monthly through WAVE.


http://www.benefits.va.gov/gibill/reap.asp

http://www.benefits.va.gov/gibill/reap.asp



Dependents of Disabled or Deceased Veterans Education Assistance (Ch. 35)

• Must be a dependent of a veteran who died, or is permanently and totally disabled as a result of service related disability



http://www.benefits.va.gov/gibill/survivor_dependent_assistance.asp

http://www.gibill.va.gov/apply-for-benefits/application/

Vocational Rehabilitation (Ch. 31)

• Available to Honorably discharged veterans who received a service-connected disability rating of 20% as determined by the VA.

• Student veteran must apply for the benefit and work directly with his or her assignedVoc Rehab counselor.

• VA pays school directly: all tuition, fees, and books. VA assists the student with required education supplies.

http://www.benefits.va.gov/vocrehab/index.asp

Military Tuition Assistance (TA)

• Available to those who are currently serving in the Regular Army, Army Reserve, Army National Guard, Air Force, Marine Corps, or Navy

• Student must apply for TA through their branch

• Maximum funding of $4,500 per fiscal year• Davenport University’s Military TA webpage

http://www.davenport.edu/veterans/education-benefits/military-tuition-assistance

Military Spouse Career Advancement Account (MyCAA)

• For spouses of active duty Servicemembers in pay grades E1-E5, W1-W2, and O1-O2 (Not Coast Guard)

• Must have an approved MyCAA authorization form• MyCAA provides a maximum education benefit of

$4,000 with an annual fiscal year cap of $2,000 , limited to associate degrees, certifications, and licensures.

• Annual cap waivers are available for licensure and certificate programs if there is an upfront tuition cost that exceeds $2,000 (up to the maximum education benefit of $4,000).

https://aiportal.acc.af.mil/mycaa/default.aspx

Children of Veterans Tuition Grant

• This is for children of veterans between the ages of 16-26 who have been Michigan residents for the past year.

• Student would need Letter of Eligibility from the State Office of Scholarships and Grants

• Can apply through www.michigan.gov/osg• Full time students can receive up to $2,800 per academic

year• To be eligible, a student must be the natural or adopted

child of MI veteran. Veteran must have been a legal resident of MI immediately before entering military service and did not later reside outside of MI for more than two years

http://www.michigan.gov/osg

Concluding Information

• Accessing the information• Please refer veterans who are interested in

military education benefits to a VA representative.

• There are many great benefits, but there are potential consequences if a servicemember pre-maturely selects something incorrectly.

• Any interest in a detailed information session?

FAQs about Education BenefitsWhat is the Yellow Ribbon Program? This program allows colleges and universities in the United States to voluntarily enter into an agreement with VA to fund tuition expenses that exceed either the annual maximum cap for private institutions or the resident tuition and fees for a public institution. The institution can contribute up to 50% of those expenses and VA will match the same amount as the institution. Davenport University is a Yellow Ribbon member, and you can see what schools participate here: http://gibill.va.gov/gi_bill_info/ch33/yrp/2013/states/mi.htm

Can I transfer benefits to my dependents?If you are a member of the Armed Forces on August 1, 2009 and eligible for the Post-9/11 GI Bill, the Department of Defense may offer you the opportunity to transfer benefits to your spouse or dependent children.

How long do I have to use these benefits? You must begin using your benefits within 10 years of separation from the military.

What if I am eligible for more than 1 benefit? In some cases a student may be eligible for more than 1 benefit. Students can receive a maximum of 48 months. The key is using the 36 months of original GI bill and picking up an additional 12 months of another benefit, if eligible.

For questions about your benefit status, please note VA contact information below:- (888) 442-4551 Call Center- (800) 273-8255 Veteran’s Crisis Line

http://gibill.va.gov/gi_bill_info/ch33/yrp/2013/states/mi.htm

http://gibill.va.gov/gi_bill_info/ch33/yrp/2013/states/mi.htm

Questions?

EMPLOYMENT WMVC Employment Subcommittee

PARTNERS• U.S. Dept. of VA• Goodwill Industries• TALENT 2025• H2H• ESGR• WGVU• DoL• VetBiz Central• MRS

• VOA• Michigan Works• MVAA• State of MI• Army One Source• GR Chamber• Hello West Michigan• Axios Staffing• Herman Miller• Meijer

KEY INSIGHTS

1. Different employment needs for different veteran populations

Veteran Employment GroupsThere are a lot of personal resources for this group but many individuals can’t or don’t want to work

Felony background

Multiple barriers

Low-income

Several online resources exist for this group but there are not many personal resources to connect with. This group either doesn’t know how their skills translate to the civilian world of employment or want to pursue a new line of work from what they did in the military and need retraining or recertification

Transitioning

Entrepreneur

MRSGoodwillVA Peer SupportMichigan WorksVoc RehabVOA

There are not many resources for this group, but individuals are so highly skilled they can find jobs fairly easily

Professional

Highly Skilled

B2BH2HRecruitersLinkedInESGR

GOAL #1

Small networking events to connect employers to veterans

ORGANIZERS:

Hello West MichiganGR Chamber of Commerce

Herman MillerESGR

• Panel of questions• Speed dating style for networking• Organized by career field• Monthly events

10 EMPLOYERS

10 VETERANS

KEY INSIGHTS

2. Veterans need to know about available resources

www.michiganveterans.com

VETERAN EMPLOYMENT TAB

KEY INSIGHTS

3. Employers need to understand the veteran population and available resources

GOAL #2

Employment workshops

• Webinars - WGVU• HR credit - SHRM• Veteran panels• HR panels• Job prep resources

EMPLOYER TAB

Have you served?

www.michiganveterans.com

E-BENEFITS Brent Haddow, MA , VetSuccess On Campus Counselor, WMU

U.S. Department of Veterans Affairs / Department of Defense

eBenefits Training 101

May 13, 2013Brent Haddow, MA , VetSuccess On Campus Counselor, WMU

eBenefits Training 101 Overview

Website Overview History Website Statistics Purpose and Importance Users Navigation Overview

Registration Overview Basic eBenefits Account Premium eBenefits Account DS Access Station Registration Wizard

Features Top 20 Features Mobile Access More Information on Features

Promotion Promotion Goals Promotional Materials and

Strategies Scenarios Resources & Referrals

U.S. Department of Veterans Affairs / Department of Defense 52

eBenefits Training 101 Objectives

After this training, you will be able to: Direct users to www.ebenefits.va.gov. Understand basic content and navigation of the site. Explain general registration requirements for Basic and Premium Accounts. Know how users can enroll in eBenefits using the online DS Logon Registration

Wizard or in person. Understand and promote top eBenefits features. Reference contacts and key resources for questions, referrals and common

troubleshooting.

53U.S. Department of Veterans Affairs / Department of Defense

http://www.ebenefits.va.gov/

WEBSITE OVERVIEW

eBenefits 101


What’s Inside: History Website Statistics Purpose and

Importance Users Navigation Overview Checkpoint Summary

Website Overview: History

eBenefits (www.ebenefits.va.gov) is a joint VA/DoD Web portal that provides self-service capabilities to Veterans, Service members, their families and caregivers.

Development of eBenefits was initiated in March of 2007 at the recommendation of the President’s Commission on Care for America’s Returning Wounded Warriors (Dole/Shalala).

With quarterly releases, eBenefits continues to evolve as a “one-stop shop” for Veterans, Service members and their families.


Website Overview : Website Statistics

eBenefits Statistics-

In the month of February 2013, there were over 2.4 Million registered eBenefits users. Used in over 180 countries.

Number of claims status views: over 17.7 Million to date

Home Loan COE: 217K to date

OMPF (DD 214): 238K to date

Letter Generator: 1.9 Million

January 2013: over 4.02 Million site visits


Website Overview : Purpose and Importance

Provides a secure, single, personalized online point of entry to access numerous VA and DoD applications and services.

Offers access to over 50 self-service tools (through online transactions, without needing to call or visit VA).

Facilitates improved customer service and access for Veterans to VA information and services.

Helps Veterans manage their claims. Provides links to other sites that provide information about military and

Veteran benefits and services.


Website Overview : eBenefits Users

Veterans Service members Family members eligible

for benefits (legal dependents over age 18)


Website Overview : Website Navigation Overview


Login/Register Authenticate with a basic or premium account

Claims StatusView your Claims Status here

FeaturesView all Features that are available to eBenefits users

Website Overview : Website Navigation Overview

Overview of Main Navigation Login / Register Apply for Benefits View Status Access Documents Browse Benefits Links Career Center

Overview by Audience I am a Veteran I am a Service member I am a Family member

Overview of Features See upcoming modules


Website Overview : Checkpoint Summary

eBenefits is a joint VA/DoD Web portal.

Visit eBenefits at www.ebenefits.va.gov.

eBenefits is available to Veterans, Service members and eligible family members.

eBenefits provides resources and self-service capabilities to research, access and manage VA and military benefits and personal information.



REGISTRATIONeBenefits 101


What’s Inside: Overview Basic and

Premium Accounts Registration

Wizard Checkpoint

Summary

Registration: Overview


Before a user can use eBenefits, they… Must be listed in the Defense Enrollment Eligibility Reporting System (DEERS). Obtain a DS Logon (Level 1 – Basic or Level 2 – Premium).

DEERS is the system of record that determines who is officially eligible for military benefits and entitlements.

A DS Logon is a secure identity (username and password) used by various VA and DoD websites, including eBenefits.

Registration: Basic eBenefits Account

eBenefits Basic Account (DS Logon Level 1):

Self-Register in eBenefits using online Registration Wizard or in person at an RO or TRICARE Service Center.

Only requires that user be registered in DEERS.

Provides limited access to eBenefits features. Favorite links Categories of benefits that are of interest VA home loan certificate of eligibility

No access to personally-identifiable information (PII) from VA or DoD.

Lower form of access that is easier to obtain because in-person or remote identity verification is not required.


Registration: Premium eBenefits Account

eBenefits Premium Account (DS Logon Level 2):

Requires another level of identity verification (online, by phone, or in-person) for access to PII and given HIPAA requirements.

Provides unlimited access to eBenefits features. Highest level of access, allows users to access PII through VA and DoD

applications and services. Claim status VA payment history TRICARE information Military separation documents (for Veterans)

Note: Creating a Premium Account by visiting an RO or TRICARE office without having a Basic Account will require users to receive an activation code from DoD within 6-12 days at their mailing address on record.


Registration: Premium eBenefits Account

In Person Proofing: The Level 2 DS Logon is available to users at all VA Regional Offices and TRICARE Service

Centers (TSCs) via in person proofing using the DS Access Station software. One piece of photo identification issued by a state or the Federal government Second piece of identification, such as a birth certificate or social security card

Remote Proofing: Veterans and Service members can obtain a Level 2 DS Logon online using the DS Logon

Registration Wizard’s online identity authentication tool. Military retirees can use their DFAS MyPay logon and password to self-authenticate and

obtain their DS Logon online. Veterans and Service members holding DoD Common Access Cards (CAC) may use these

cards to obtain a DS Logon online. Upgraded MyHealtheVet users with a DS Logon now have instant access to eBenefits (via

single sign on). Veterans in receipt of monetary benefits from VA via direct deposit can obtain a DS

Logon account via telephone (NIST 800-63 compliant).


Registration: Wizard

The eBenefits DS Logon Account Registration Wizard is a DoD online self-service application that allows online registration and identity authentication.

To obtain a DS Logon using the Wizard, users must: Be registered in DEERS Create a Basic Account first Build a user ID Create a secure identity through answering 5 questions Answer three personal questions correctly to confirm identity for upgrade to

Premium Account Status. A fourth question may be asked if you miss one.


Registration: Overview



Obtaining a DS Logon Level 1 Credential (eBenefits Basic Account):



The Veteran will move on to the next phase and will be required to Create a password. Once a password is created and confirmed, click Continue.



User will be select “Challenge Questions” from those provided.

After completing five challenge questions, click Continue



Select one image and create a short phrase.



Veteran now has eBenefits Basic (Level I) account. Note: Username should be written down as shown below.


Note: May have a number for common last names


The user will have four minutes to select the correct answers to the Remote Proofing Quiz. Once the user has answered the questions, click Submit Responses. If the user answers one question incorrectly, an extra question will be asked.



Note: Users should log back into the www.ebenefits.va.gov portal instead of logging in from this page.



Registration: Checkpoint Summary

Users must be in DEERS. To use eBenefits, users must register for a DS Logon account. There are two types of eBenefits Accounts: Basic and Premium. Basic Accounts provide limited access to features. Premium Accounts provide unlimited access to over 50 features and require

identity proofing. Users may register for a Basic Account online. Users may register for a Premium Account online, by phone, or go in person to

a VA Regional Office or Tricare Service Center. The eBenefits Registration Wizard allows users to obtain both a Level 1 and

Level 2 DS Logon online (using remote proofing).


eBenefits 101


FEATURES Site Content Top 20 Features Mobile Access More Information

on Features Checkpoint

Summary

eBenefits: Top 20 Features

1.Access & Download VA Documents: Home Loan Certificate of Eligibility (COE) – Veterans and Service members can

generate and print their Certificate of Eligibility for a VA Guaranteed Loan. Preference Letters – Veterans can create VA letters for a variety of purposes,

including Civil Service Preference, Commissary (DoD Identification Card), Service Verification, and Benefit Verification. The letter templates automatically include the user’s name and current Compensation and Pension address.

2. Access & Download Official Military Personnel File (OMPF) – including DD Form-214

3. Apply for Benefits Where applicable, users can apply

for Compensation, Pension, Education, Burial and Vocational Rehabilitation & Employment (VR&E) Benefits online through the Veterans Online Application (VONAPP).



4. Review claims and appeal status Veterans and Service members can view the status of their claims/appeal.

5. Apply for benefits and manage your claims (via VONAPP Direct Connect)

An online wizard recognizes Claimants upon login and helps them make changes to marital status, dependents and school verifications with guided assistance from VONAPP Direct Connect (VDC).

6. Check Post-9/11 GI Bill status Veterans and Service members can view entitlement and school enrollment

information for Post-9/11 GI Bill Education benefits.



7. Transfer Post-9/11 GI Bill Service members: If eligible for the Post-9/11 GI Bill program, may transfer

educational benefits to eligible dependents listed in DEERS. Veterans may review, modify, or revoke a transfer request made while as a Service member.

8. Search for Employment: VetSuccess & VA for Vets Veterans and Service members can search VetSuccess for jobs and find useful

tips on completing resumes, cover letters, job applications, and interviewing. VA for Vets enables Veterans to search for employment within VA and other organizations, and receive employment counseling and support.

9. Order medical equipment Veterans can place online orders for prosthetic socks and hearing aid batteries.



10. Edit profile Complete personal profile and customize the content seen on the

eBenefits portal.11. SGLI Life Insurance

Service members may view the amounts of coverage and coverage dates for their Group Life Insurance (SGLI).

12. Benefits Explorer Allows users to interact with a display that presents benefit

information at different stages in their career or personal lifecycle. View a personalized list of possible benefits based on their eBenefits profile and allows them to fine-tune the results to suit their needs.



13. Search for Representatives Search for and print detailed information on accredited Attorneys, Claims

Agents, and Veterans Service Organizations. Users can also download and print representative appointment forms.

14. VA Payment History Monitor VA Compensation and Pension, Education, and Vocational

Rehabilitation & Employment (VR&E) benefits payments.15. Premium Access to VA TAP Online Courses

Learn about VA Federal benefits in the Transition Assistance Program (TAP). Users complete benefit courses electronically to develop an understanding of all VA benefits they may be entitled to as they transition into Veteran status.

16. Mobile Find a Facility Function Locates VA and DOD facilities using the smart device’s GPS location – it also

provides users with the option to map directions or call a facility.



17. Health Benefits Eligibility Check A calculator to assess whether Veterans qualify for VA health care

benefits. (Eligibility is based on financial considerations.)18. Premium Access to Specialty Adapted Housing Grant Application and

Claim Status Apply online for a Specially Adapted Housing (SAH) Grant. Users can also check

the status of SAH-related claims.19. Premium Access to DoD TRICARE Health Insurance

View TRICARE medical, dental, and pharmacy information.20. Premium Access to Veterans’ Group Life Insurance (VGLI)

Users may view and update information related to their VGLI policy. Download forms and print their Certificate of Insurance. Provides for the conversion of Service members’ Group Life Insurance (SGLI) to a renewable term life insurance policy within 120 days of separation from active duty service.


eBenefits: Features – Veterans

eBenefits Fact Sheet


eBenefits Fact Sheet

Features: Mobile Access – Beyond the Desktop

eBenefits self service is available from mobile devices (https://m.eBenefits.va.gov)

The mobile Find a Facility feature locates VA and DOD facilities using the smart device’s GPS location – it also provides users with the option to map directions or call a facility.

The mobile C&P Claims Status feature provides access to claims information consistent with status details available in the My eBenefits Dashboard.

The mobile VA Payment History feature allows users to monitor their Compensation and Pension, Education, and Vocational Rehabilitation benefits payments.

The mobile Appeals Status feature allows users to view the status of their appeals. The mobile application is optimized for most Smartphones.


https://m.ebenefits.va.gov/

Features: More Information

Check our eBenefits website for upcoming changes https://www.ebenefits.va.gov/ebenefits-portal/ebenefits.portal?_nfpb=true&_portlet

.async=false&_pageLabel=FeatureListMain

Access Top 10 and Top 20 eBenefits Features fact sheets and eBenefits Quickbook (September 2012)


https://www.ebenefits.va.gov/ebenefits-portal/ebenefits.portal?_nfpb=true&_portlet.async=false&_pageLabel=FeatureListMain

https://www.ebenefits.va.gov/ebenefits-portal/ebenefits.portal?_nfpb=true&_portlet.async=false&_pageLabel=FeatureListMain

Features: Checkpoint Summary

There are over 50 features available on eBenefits.

Top features on the site include reviewing claims status, downloading VA forms/letters, and applying for benefits.

eBenefits mobile application is available at http://m.ebenefits.va.gov.

Refer to the eBenefits fact sheet and Quick Book for information on the website and features.

Check out the eBenefits website to view upcoming features.


http://m.ebenefits.va.gov/

eBenefits 101


PROMOTION Promotion Promotion Goals Promotional

Materials and Strategies

Scenarios Resources and

Referrals Checkpoint

Summary

Promotion: Goals

eBenefits Promotion Goals Increase awareness of eBenefits and Premium Account enrollment. Increase Veteran use of eBenefits as a method of self-service. Engage stakeholders who influence, or interact with, Veterans, Service

members, dependents and caregivers to promote enrollment in eBenefits.


Promotion: Website - Where to Access eBenefits Materials

To view, download, and/or share eBenefits Promotional Materials, visit:https://www.ebenefits.va.gov/ebenefits-portal/pages/PromotionalMaterials

Click “About” link in the header of the site Click “Promotional” in the left-hand sidebar


https://www.ebenefits.va.gov/ebenefits-portal/pages/PromotionalMaterials

Promotion: Materials

Materials include: Fact sheets Brochure Posters Flyer/advertisements Web badge Logo NASCAR Radio PSAs TV PSA (Fall 2012) Quickbook (End of September)


Promotion: Web Badge, logo and QR scan code

Encourage your Website managers to post our Web badge on their Websites.

The Web badge (also called a widget) provides Veterans with a direct link to www.ebenefits.va.gov.

Use the official logos for all materials discussing eBenefits.

Scanning the QR Code will direct individuals to the eBenefits Website.



Promotion: Scenarios

You are someone who assists Veterans A person comes to you and asks, “How do I get an eBenefits account?”

Tell them to visit www.ebenefits.va.gov and follow the steps in the Registration Wizard.

A person comes up to you and asks, “Can I get an update on my claim’s status?” Ask them if they have an eBenefits account online. If they don’t have an account yet,

tell them they can register for a free Premium account at www.ebenefits.va.gov to view their claim status.

A person comes to you and says, “I was told I have to be registered in DEERS. What is DEERS and how do I register?” Use the eBenefits fact sheet to tell the person what DEERS is and provide them with

the number: 1-800-827-1000 option 7 to confirm they are in DEERS. Someone says to you, “I have a myHealtheVet account. Can I use that to get an

eBenefits account?” Let them know that there is a single sign on feature that allows upgraded

myHealtheVet account users with a DS Logon to automatically access eBenefits at the Premium Level.




Promotion: Resources

Resources IRIS https://iris.custhelp.com State resources: http://www.va.gov/statedva.htm County resources:

http://www.nacvso.org/modules.php?name=Content&pa=showpage&pid=10 Health Resource Center (HRC): 877-222-VETS (8387) Call Center: 1-800-827-1000 – Option 7


https://iris.custhelp.com/

http://www.va.gov/statedva.htm

http://www.nacvso.org/modules.php?name=Content&pa=showpage&pid=10

Promotion: Checkpoint Summary

eBenefits promotional materials are available on the eBenefits website at: https://www.ebenefits.va.gov/ebenefits-portal/pages/PromotionalMaterials.

If a Veteran or family member expresses interest in eBenefits, give him or her a copy of the eBenefits fact sheet or other materials as appropriate.

Refer them to appropriate contact and referral resources.

Help encourage Veteran self-service and empowerment and reduce the number of calls to call centers by referring Veterans to eBenefits.


https://www.ebenefits.va.gov/ebenefits-portal/pages/PromotionalMaterials

Question and Answer

Questions?


QUALITY OF LIFE Health Care for Homeless Veterans (HCHV)

County - All Clients (Homeless & At Risk)Overall Unduplicated

Adult Single All

Total Adults in Families

Total Households w/Children*

Total Females

Total Males

Kent- Calendar Year 2012 1/1/13-12/31/13 267 226 51 51 74 191

Kent – 4th Quarter 2013 10/1/13-12/31/13 124 110 14 14 10 114

Health Care for Homeless Veterans (HCHV)

Helping veterans find their way home

BackgroundIn 2009, President Obama and U.S. Department of Veteran Affairs Secretary Eric K. Shinseki pledged to end veteran homelessness by 2015.Through this homeless Veteran’s Initiative, the VA committed $800 million in FY 2011 to programs addressing this issue. These programs provide health care, housing, job training and education to veterans.There are six pillars to President Obama’s initiative:

• Community Partnerships: consists of almost 2500 community partners that provide services to veterans.

• Income/Employee Benefits: the VA has Vocational Rehabilitation Specialists who help about 40,000 Veterans find employment annually.

• Housing/Supportive Services: The VA has partnered with the Department of Housing and Urban Development (HUD) to provide veterans with Section 8 “Housing Choice Vouchers” and case management services.

• Outreach/Education: The VA is also working to raise awareness and support.• Prevention: The VA also provides grants to programs helping veterans at risk of

becoming homeless.• Treatment: the Domiciliary Care for Homeless Veterans treats with veterans with

mental illness, health or substance abuse issues.

Health Care for HomelessVeterans (HCHV)

• HCHV is an essential and critical part of the VHA, providing a gateway to VA and community supportive services for eligible Veteran who are homeless. HCHV programs provide outreach, case management and Contracted Residential Services in community locations to engage homeless Veterans who have been underserved and disenfranchised. The central goal is to reduce homelessness among Veterans by conducting outreach to those who are the most vulnerable and are not currently receiving services and engaging them in treatment and rehabilitative programs.

Homeless Patient Aligned Care Team(H-PACT)

H-PACT provides a coordinated “medical home” specifically tailored to the needs of homeless Veterans that integrate clinical care with delivery of social services with enhanced access and community coordination. The objectives of H-PACT are to reduce emergency department use and hospitalizations, improved chronic disease management, and decrease barriers to accessing health care services and affordable housing. H-PACT is available in Grand Rapids and Lansing.

Jesse HouseThe Jesse House Program is a transitional housing collaborative between theBattle Creek Housing Commission (BCHC), the City of Battle Creek, and the Battle Creek VA Medical Center. Veterans must meet the admissioncriteria before entering into the Jesse House Program as determine by the Battle Creek VA Medical Center. The Jesse House Program is designed to build upon the foundation of Recovery skills participants have developed, and help them besuccessful in an independent living environment. Services are provided to enhance continued recovery from drug/ alcohol dependency and/or mental health disorders; employability; consumer skills; money management; community involvement;continued personal and interpersonal development; and physical and mental health. There are currently 3 transition homes in Battle Creek.

Jesse House

Substance Use Disorder (SUD)

SUD is an addiction recovery program that is available to Veterans who are enrolled in a HCHV program. The SUD program offers individual and group therapy to Veterans who struggle with addiction issues past or present. Veterans should be motivated to make a change in their lives regarding substance use. All Veterans will be assessed for services and then appropriate referrals made depending on level of care determined by the SUD Specialist.

Housing and Urban Development-Veterans Affairs Supportive

Housing (HUD-VASH)HUD-VASH is a collaborative partnership between the Department of Veterans Affairs and the Department of Housing and Urban Development. The vouchers are distributed through the local Public Housing Authorities. The HUD-VASH voucher is similar to the Section 8 Program, but is unique in that it requires a Veteran recipient to participate in VA case management for mental health, substance abuse and primary health concerns and/or other disability. There are currently HUD-VASH vouchers allocated to Battle Creek, Lansing, Grand Rapids, and Muskegon.

Veterans Justice Outreach (VJO)

VJO is designed to collaborate with local justice system partners to identify Veterans that enter the criminal justice system and are inneed of treatment services rather than incarceration. VJO works with Justice-Involved Veterans which is any Veteran who has contact with the judicial system, law enforcement, or jail system.

“The purpose of the Veterans Justice Outreach (VJO) initiative is to avoid unnecessary criminalization of mental illness and extended incarceration among Veterans by ensuring that

eligible Veterans in contact with the criminal justice system have access to: VHA mental health and substance abuse services when clinically indicated, and other VA services and

benefits as appropriate.”Source: Department of Veterans Affairs, April 30, 2009,

Under Secretary for Health’s Information Letter.

Homeless Veterans Dental Initiative

Homeless Veterans who have been in designated Homeless Programs for 60 or more consecutive days may be eligible for specified dental services. A Dental Consult from the Primary Care Provider is required. The Homeless Program Coordinator determines eligibility.

Homeless Veteran SupportedEmployment Program (HVSEP)

HVSEP is a system of support for Veterans in regards to gaining and maintaining employment byjob coaching, job retention, employment searchassistance, resume assistance and interviewingskills. HVSEP is dedicated to helping Veteransobtain and maintain competitive employmentby providing quality vocational and rehabilitativeservices.

Grant Per Diem(GPD) and ContractPrograming

GPD and Contract programs are VA funded services with community agencies to address the causes and effects of homelessness in a community-based setting that provides direct services in a safe environment which supports recovery and meets the needs of homelessVeterans. Selected GPD programs offers services such as case management, education, crisis intervention, counseling, and services targeted towards specialized populations including homeless women Veterans, etc. The Grant Per Diem and contract programing facilities are located in Lansing, Niles, Battle Creek, and Grand Rapids.

HCHV Outreach

• Staff members provide outreach, assessments, referrals and case management services to homeless Veterans identified at the medical center and in the community. Services are also provided to homeless Veterans receiving treatment in Contract Residential Treatment and Supportive Housing Homeless Programs.

• Staff members can be a liaison between community partners and the VA medical center such as: Local homeless shelters, Local veteran affairs offices, and Homeless Continuums of Care.

HCHV Outreach Events

HCHV Outreach Events• Stand Downs are typically

events providing services to homeless Veterans such as food, shelter, clothing, health screenings, VA and Social Security benefits counseling, and referrals to a variety of other necessary services, such as housing, employment and substance abuse treatment. Stand Downs are collaborative events, coordinated between local VAs, other government agencies, and community agencies who serve the homeless.

HCHV Outreach Events

U.S. Department of Veterans AffairsVeterans Health Administration

Health Care for Homeless VeteransService Center

620 Century Ave, Suite 120Grand Rapids, MI 49503

616-356-1746Hours of Operation: Monday- Friday 8:00am-4:30pm

Walk-in assessments: Monday- Thursday 10:00am-3:00pmFridays: 10:00am-2:00pm

http://www.va.gov/homeless

http://www.va.gov/homeless

Elena BridgesVeterans Services Community Coordinator

Altarum [email protected]

Cell: 616-401-2026

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Services

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