WM14VMH9GB Washing machine...Repairs to the appliance should only be carried out by→ Page 62...

Washing machine

WM14VMH9GB

en User manual and installation instructions

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Table of contentsSafety ............................................... 4General information ........................... 4Intended use...................................... 4Restriction on user group................... 5Safe installation.................................. 5Safe use ............................................ 7Safe cleaning and maintenance ......... 9

Preventing material damage........... 11

Environmental protection andsaving energy ................................. 11Disposing of packaging ................... 11Save energy and conserve re-sources ........................................... 12Energy saving mode ........................ 12

Installation and connection ............ 12Unpacking the appliance ................. 12Contents of package........................ 13Requirements for the installationlocation............................................ 13Removing the transit bolts ............... 14Connecting the appliance ................ 15Aligning the appliance ..................... 16

Familiarising yourself with yourappliance ........................................ 18Appliance ........................................ 18Detergent drawer ............................. 19Controls........................................... 19Display ............................................ 20Programmes.................................... 22Buttons ............................................ 27

Accessories.................................... 29

Before using for the first time......... 29Starting an empty washing cycle ...... 29

Laundry .......................................... 30Preparing the laundry....................... 30Sorting laundry ................................ 31

Degrees of soiling............................ 31Care symbols on the care labels...... 31

Detergents and care products ........ 32Detergent recommendation.............. 32Detergent dosage ............................ 33

Basic operation .............................. 33Switching on the appliance .............. 33Setting a programme ....................... 34Adjusting the programme settings.... 34Loading laundry ............................... 34Using a measuring aid for liquiddetergent ......................................... 34Adding detergent and careproduct............................................ 35Starting the programme ................... 36Soaking laundry............................... 36Adding laundry ................................ 36Cancelling the programme............... 36Resuming the programme whenthe programme status is RinseHold ................................................ 36Unloading the laundry ...................... 36Switching off the appliance .............. 37

Childproof lock ............................... 37Activating the childproof lock ........... 37Deactivating the childproof lock ....... 37

Home Connect ............................... 37Home Connect settings ................... 38Connecting the appliance to aWLAN home network (Wi-Fi) withWPS function ................................... 40Connecting the appliance to aWLAN home network (Wi-Fi)without WPS function ....................... 40Connecting your appliance to theHome Connect app ......................... 41Activating Wi-Fi on the appliance ..... 41Deactivating Wi-Fi on the appli-ance ................................................ 42

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Resetting the appliance networksettings............................................ 42Software update............................... 42Connecting the appliance to theenergy manager .............................. 42Remote diagnostics ......................... 43Data protection ................................ 43Declaration of Conformity................. 44

Basic settings................................. 45Overview of basic settings ............... 45Changing the basic settings............. 45

Cleaning and servicing................... 46Tips on appliance care .................... 46Cleaning the drum ........................... 46Cleaning the detergent drawer ......... 46Descaling ........................................ 47Cleaning the drain pump.................. 47Cleaning the water outlet hose atthe siphon........................................ 50Clean the water inlet filters. .............. 50

Troubleshooting ............................. 53Error code / Fault display / Signal ... 53Malfunctions .................................... 54Noise............................................... 57Problem with results ........................ 57Home Connect problem................... 58Leakage .......................................... 59Odours ............................................ 59Emergency release .......................... 60

Transportation, storage and dis-posal............................................... 60Removing the appliance .................. 60Inserting the transit bolts.................. 60Using the appliance again ............... 61Disposing of old appliance .............. 61

Customer Service ........................... 62E number and FD number ............... 62

Consumption values....................... 63

Technical specifications................. 63

en Safety

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Safety

Please read the safety information to ensure that you use the ap-pliance safely.

General information

You can find general information about this instruction manualhere.

¡ Read this instruction manual carefully. Only this will ensure youuse the appliance safely and efficiently.

¡ This manual is intended for the installer and the user of the ap-pliance.

¡ Follow the safety instructions and warnings.¡ Keep the instruction manual and the product information safe

for future reference or for the next owner.¡ Check the appliance after unpacking it. Do not connect the ap-

pliance if it has been damaged in transit.

Intended use

Read the information on intended use to ensure that you use theappliance correctly and safely.Only use this appliance:¡ According to this installation and instruction manual.¡ For washing machine-washable fabrics and hand-washable wool

in accordance with the care label.¡ With tap water and commercially available detergents and care

products suitable for washing machines.¡ In private households and in enclosed spaces in a domestic en-

vironment.¡ Up to an altitude of max. 4000 m above sea level.

Safety en

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Restriction on user group

Avoid risks to children and vulnerable persons.This appliance may be used by children aged 8 or over and bypeople who have reduced physical, sensory or mental abilities orinadequate experience and/or knowledge, provided that they aresupervised or have been instructed on how to use the appliancesafely and have understood the resulting dangers.Do not let children play with the appliance.Cleaning and user maintenance must not be performed by chil-dren unless they are being supervised.Keep children under the age of 3 years and pets away from theappliance.

Safe installation

Take note of the safety instructions when installing the appliance.

WARNING ‒ Risk of electric shock!¡ Improper installation is dangerous.▶ Connect and operate the appliance only in accordance with

the specifications on the rating plate.▶ Connect the appliance to a power supply with alternating

current only via a properly installed socket with earthing.▶ The protective conductor system of the domestic electrical

installation must be properly installed. The installation musthave a sufficiently large cross section.▶ When using a residual current circuit breaker, only use a

type with the mark.▶ Never equip the appliance with an external switching

device, e.g. a timer or remote control.▶ When the appliance is installed, the mains plug of the

power cord must be freely accessible. If free access is notpossible, an all-pole isolating switch must be installed in thepermanent electrical installation according to the installationregulations.▶ When installing the appliance, check that the power cable is

not trapped or damaged.

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¡ If the insulation of the power cord is damaged, this is danger-ous.▶ Never let the power cord come into contact with hot appli-

ance parts or heat sources.▶ Never let the power cord come into contact with sharp

points or edges.▶ Never kink, crush or modify the power cord.

WARNING ‒ Risk of fire!It is dangerous to use an extended power cord and non-ap-proved adapters.▶ Do not use extension cables or multiple socket strips.▶ If the power cord is too short, contact Customer Service.▶ Only use adapters approved by the manufacturer.

WARNING ‒ Risk of injury!The high weight of the appliance may result in injury when lif-ted.▶ Do not lift the appliance on your own.

WARNING ‒ Risk of suffocation!Children may put packaging material over their heads or wrapthemselves up in it and suffocate.▶ Keep packaging material away from children.▶ Do not let children play with packaging material.

CAUTION ‒ Risk of injury!¡ The appliance may vibrate or move when in use.▶ Place the appliance on a clean, even, solid surface.▶ Align the appliance using the appliance feet and a spirit

level.¡ If hoses and power cords have been laid incorrectly, this

causes a tripping hazard.▶ Lay hoses and power cords in such a way that there is no

risk of tripping.

Safety en

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¡ If the appliance is moved by holding onto protruding compon-ents, such as the appliance door, the parts may break off.▶ Do not move the appliance by holding onto protruding

parts.

CAUTION ‒ Risk of cutting!Touching sharp edges on the appliance may lead to cuts.▶ Do not touch the sharp edges on the appliance.▶ Wear protective gloves when installing and transporting the

appliance.

Safe use

Follow these safety instructions when using the appliance.

WARNING ‒ Risk of electric shock!¡ If the appliance or the power cord is damaged, this is danger-

ous.▶ Never operate a damaged appliance.▶ Never pull on the power cord to unplug the appliance. Al-

ways unplug the appliance at the mains.▶ If the appliance or the power cord is damaged, immediately

unplug the power cord or switch off the fuse in the fuse boxand turn off the water tap.▶ Call Customer Service. → Page 62▶ Repairs to the appliance should only be carried out by

trained specialist staff.¡ An ingress of moisture can cause an electric shock.▶ Only use the appliance in enclosed spaces.▶ Never expose the appliance to intense heat or humidity.▶ Do not use steam- or high-pressure cleaners, hoses or

sprays to clean the appliance.

WARNING ‒ Risk of harm to health!Children can lock themselves in the appliance, thereby puttingtheir lives at risk.▶ Do not install the appliance behind a door as this may ob-

struct the appliance door or prevent it from opening.

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▶ With redundant appliances, unplug the power cord. Thencut through the cord and damage the lock on the appliancedoor beyond repair so that the appliance door will no longerclose.

WARNING ‒ Risk of suffocation!Children may breathe in or swallow small parts, causing themto suffocate.▶ Keep small parts away from children.▶ Do not let children play with small parts.

WARNING ‒ Risk of poisoning!Detergents and care products may result in poisoning if con-sumed.▶ If accidentally swallowed, seek medical advice.▶ Keep detergents and care products out of the reach of chil-

dren.

WARNING ‒ Risk of explosion!Laundry that has been pretreated with cleaning agents thatcontain solvents may cause an explosion in the appliance.▶ Rinse pretreated laundry thoroughly with water before wash-

ing.

CAUTION ‒ Risk of injury!¡ The worktop may break if you stand on or climb onto the ap-

pliance.▶ Do not stand on or climb onto the appliance.

¡ The appliance may tip over if you sit on or lean against theopen door.▶ Do not sit on or lean against the appliance door.▶ Do not place any objects on the appliance door.

¡ Reaching into the drum while it is still turning may cause handinjuries.▶ Wait for the drum to come to a complete stop before reach-

ing inside.

Safety en

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CAUTION ‒ Risk of burns!When washing at high temperatures, the glass in the appli-ance door becomes hot.▶ Do not touch the appliance door when it is hot.▶ Keep children away from the appliance door when it is hot.

CAUTION ‒ Risk of scalding!When you wash at high temperatures, the detergent solutiongets hot.▶ Do not touch the hot detergent solution.

CAUTION ‒ Risk of chemical burns!If the detergent drawer is opened, detergent and careproducts may spray out from the appliance. Contact with eyesor skin may cause irritation.▶ Rinse eyes and/or skin thoroughly with clean water if they

come into contact with detergents or care products.▶ If accidentally swallowed, seek medical advice.▶ Keep detergents and care products out of the reach of chil-

dren.

Safe cleaning and maintenance

Take note of the safety instructions when cleaning and performingmaintenance work on the appliance.

WARNING ‒ Risk of electric shock!¡ Improper repairs are dangerous.▶ Repairs to the appliance should only be carried out by

trained specialist staff.▶ Only use genuine spare parts when repairing the appliance.▶ If the power cord of this appliance is damaged, it must be

replaced by the manufacturer, the manufacturer's CustomerService or a similarly qualified person in order to preventany risk.

¡ Penetrating moisture may cause electric shock.▶ Do not use steam- or high-pressure cleaners, hoses or

sprays to clean the appliance.

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WARNING ‒ Risk of injury!The use of non-original spare parts and non-original accessor-ies is dangerous.▶ Only use the manufacturer's original spare parts and ori-

ginal accessories.

WARNING ‒ Risk of poisoning!Poisonous fumes may be given off if you use cleaning agentsthat contain solvents.▶ Do not use cleaning agents that contain solvents.

Preventing material damage en

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Preventing material dam-ageFollow these instructions to avoid ma-terial damage and damage to the appli-ance.

ATTENTION!¡ The functionality of the appliance

may be impaired if you use thewrong quantity of fabric softener, de-tergent, care product or cleaningagent.▶ Follow the dosage recommenda-

tions from the manufacturer.¡ Exceeding the maximum load capa-

city impairs the function of the appli-ance.▶ Observe the maximum load capa-

city → Page 22 for each pro-gramme and do not exceed it.

¡ The appliance is secured for trans-portation using transit bolts. Transitbolts which have not been removedmay result in material damage anddamage to the appliance.▶ Before starting up the appliance,

remove the transit bolts com-pletely and keep them in a safeplace.

▶ Before transport, fit the transitbolts fully in order to prevent dam-age in transit.

¡ If the water pressure is too high ortoo low, this may impair functioningof the appliance.▶ Make sure that the water pressure

in the water supply system is min.100 kPa (1 bar) and max.1000 kPa (10 bar).

▶ If the water pressure exceeds themaximum value specified, a pres-sure-reducing valve must be in-stalled between the drinking waterconnection and the hose set ofthe appliance.

¡ Modified or damaged water hosesmay result in material damage anddamage to the appliance.▶ Never kink, crush, modify or cut

through water hoses.▶ Only use the water hoses sup-

plied with the appliance or genu-ine spare hoses.

▶ Never re-use water hoses thathave been used before.

¡ Unsuitable cleaning products maydamage the surfaces of the appli-ance.▶ Do not use harsh or abrasive de-

tergents.▶ Do not use cleaning products with

a high alcohol content.▶ Do not use hard scouring pads or

cleaning sponges.▶ Clean the appliance with nothing

but water and a soft, damp cloth.▶ Remove all detergent residue,

spray residue or other residuesimmediately if they come into con-tact with the appliance.

Environmental protectionand saving energyHelp protect the environment by usingyour appliance in a way that conservesresources and by disposing of re-usable materials properly.

Disposing of packagingThe packaging materials are environ-mentally compatible and can be re-cycled.

▶ Sort the individual components bytype and dispose of them separately.Information about current disposalmethods are available from yourspecialist dealer or local authority.

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Save energy and conserve re-sourcesIf you follow these instructions, your ap-pliance will use less electricity and lesswater.

Do not exceed the programme's max-imum load capacity → Page 22.

A higher load capacity extends theprogramme duration and increasesenergy consumption.

Use the programme's maximum loadcapacity → Page 22.

The energy and resource consump-tion is the most efficient.

Use the economy programme settings.If you adjust the programme settingsfor a programme, the display showsthe expected consumption.

Add → Page 33 detergent based onthe laundry's degree of soiling.

For light to normal soiling, a smalleramount of detergent is sufficient.Observe the dosage recommenda-tion from the detergent manufac-turer.

Reduce the washing temperature forlightly and normally soiled laundry.

At low temperatures, the applianceconsumes less energy. For light tonormal soiling, lower temperaturesthan indicated on the care label arealso sufficient.

Set the maximum spin speed if youwant to dry the laundry in a tumbledryer afterwards.

The drier the laundry, the shorter theprogramme duration when dryingwhich, in turn, reduces energy con-sumption.

Wash the laundry without prewash.Washing with prewash increases theprogramme duration and increasesenergy and water consumption.

The appliance has a continuous auto-matic load adjustment function.

Depending on the type of fabric andload capacity, the continuous auto-matic load adjustment function op-timally adjusts the water consump-tion and programme duration.

Energy saving modeIf you do not use the appliance for anextended period, it automaticallyswitches to energy-saving mode. Alldisplays go out and Start / Reload flashes.Energy-saving mode ends when youuse the appliance again, e.g. if youopen or close the door.If you do not use the appliance for anextended period, the applianceswitches off automatically.

Installation and connec-tionYou can find out where and how bestto install your appliance here. You willalso learn how to connect the appli-ance to the water and power supply.

Unpacking the appliance1. Remove any packaging and protect-

ive covers completely from the appli-ance.

2. Check the appliance for visible dam-age.

Installation and connection en

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3. ATTENTION! Objects remaining inthe drum that are not designed foroperation with the appliance maycause material damage and damageto the appliance.

▶ Remove these objects, along with allsupplied accessories, from the drumbefore starting the appliance.Open the door and remove the ac-cessory from the drum.

Contents of packageAfter unpacking all parts, check for any damage in transit and completeness of thedelivery.

1 2 3

4

1 Washing machine

2 Accompanying documents

3 Water inlet hose

4 Cover caps

Requirements for the installa-tion locationThe appliance may "wander" when itspins. Observe the instructions for theinstallation location.

Note: Please read the safety informa-tion → Page 4 to ensure that you usethe appliance safely.


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WARNINGRisk of electric shock!The appliance contains live parts.Touching live parts is dangerous.▶ Do not operate the appliance without

a cover cap.

WARNINGRisk of injury!When using the appliance on a base,the appliance may tip over.▶ Always secure the feet of the appli-

ance to a base using the manufac-turer's fixing brackets → Page 29before using the appliance for thefirst time.

ATTENTION!¡ If the appliance is installed in areas

exposed to frost or outdoors, frozenresidual water may damage the ap-pliance and frozen hoses may crackor split.▶ Do not install or operate this appli-

ance anywhere that is liable to ex-perience frost and/or outdoors.

¡ The appliance underwent a functiontest before leaving the factory andmay, therefore, contain residual wa-ter. This residual water may leak outif the appliance is tilted at an anglegreater than 40°.▶ Tilt the appliance carefully.

Installation location RequirementsOn a base Secure the appliance

with fixing brackets→ Page 29.

Installation location RequirementsOn a wooden joist floor Place the appliance on

a water-resistantwooden board which isscrewed tightly to thefloor. The woodenboard should be atleast 30 mm thick.

In a kitchen unit ¡ A niche width of 60cm is required.

¡ Only install the ap-pliance underneatha continuous work-top that is securelyconnected to adja-cent cabinets.

On a wall Do not trap the hosesbetween the wall andthe appliance.

Removing the transit boltsThe appliance is secured for transport-ation using transit bolts on the rear ofthe appliance.

Notes¡ Please read the safety information

→ Page 4 to ensure that you use theappliance safely.

¡ Keep the transit bolts, screws andsleeves in a safe place for futuretransport → Page 60.

1. Pull the hoses out of the holders.


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2. Unscrew and remove all fourscrews for the transit bolts with aWAF 13 wrench.

1

2

3. Pull the power cord out of theholder.

4. Remove the four sleeves.

5. Put on the four cover caps.

6. Press down on the four cover caps.

Connecting the applianceConnect your appliance to the powersupply, water inlet and water outlet.

Connecting the water inlet hoseNote: Please read the safety informa-tion → Page 4 to ensure that you usethe appliance safely.

1. Connect the water inlet hose.


16

2

1

2. Connect the water inlet hose to a tap(26.4 mm = 3/4").

¾˝min. 10 mm

3. Open the water tap carefully andcheck that the connection points aretight.

Water outlet connection typesThis information is intended to help youto connect this appliance to the wateroutlet.


ATTENTION!When draining, the water outlet hose issubject to water pressure and maycome loose from the installed connec-tion point.▶ Secure the water outlet hose against

unintentional loosening.

Drainage into a siphon.Secure the connectionpoint with a (24–40mm) hose clamp.

Drainage into a washbasin.Fix and secure the wa-ter outlet hose with anelbow → Page 29.

Drainage into a plasticpipe with rubber sleeveor into a gully.Fix and secure the wa-ter outlet hose with anelbow → Page 29.

Connecting the appliance to theelectricity supplyNote: Please read the safety informa-tion → Page 4 to ensure that you usethe appliance safely.

1. Insert the mains plug of the appli-ance's power cable in a socketnearby.The connection details of the appli-ance can be found under Technicaldata → Page 63.

2. Check the mains plug is insertedproperly.

Aligning the applianceIn order to reduce noise and vibrationand to prevent the appliance from mov-ing, align the appliance correctly.


1. Loosen the lock nuts using a WAF17 wrench by turning it in a clock-wise direction.


17

2. To align the appliance, turn the ap-pliance feet. Check that the appli-ance is level using a spirit level.

All appliance feet must stand firmlyon the ground.

3. Screw the lock nuts tightly againstthe housing using a WAF 17 wrench.

In doing so, hold the foot tight anddo not adjust its height.

en Familiarising yourself with your appliance

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Familiarising yourself with your applianceFamiliarise yourself with the parts of your appliance.

ApplianceYou can find an overview of the parts of your appliance here.

1

2

4 63 5

77

On certain models, specific details such as the colour and shape may differ fromthose pictured.

1 Maintenance flap for the drain pump→ Page 47

2 Door

3 Detergent drawer → Page 19

4 Controls → Page 19

5 Water outlet hose → Page 16

6 Power cord → Page 16

7 Transit bolts → Page 14

Familiarising yourself with your appliance en

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Detergent drawerBelow is an overview of the structure ofthe detergent drawer.

2

3

1

4

1 Measuring aid for liquid detergent → "Using a measuring aid for liquid de-tergent", Page 34

2 Compartment II:¡ Detergent for main wash¡ Water softener¡ Bleach¡ Stain remover

3 Compartment :¡ Fabric softener¡ Liquid starch¡ Waterproofing agent

4 Compartment I:¡ Detergent for prewash¡ Hygiene detergent

ControlsThe controls are used to configure all functions of your appliance and to obtain in-formation about the operating status.

3

2 4

1 1

3

1 Programmes → Page 22

2 Programme selector → Page 33

3 Buttons → Page 27

4 Display → Page 20


20

DisplayThe display shows the current settings, options or relevant information.

Display Designation Description0:40 1 Programme duration/

programme time remain-ing

Expected programme duration or programme time re-maining.

10h 1 "Ready in" time The programme end has been set and the remainingnumber of hours is displayed. → "Buttons", Page 27

9 / 5 kg 1 Recommended load The maximum load capacity for the selected programmein kg.

- 1400 Spin speed Set spin speed in rpm. → "Buttons", Page 270= No final spin, only draining

: Rinse Hold, no draining – 90 Temperature Set temperature in °C.

→ "Buttons", Page 27 (cold)

Prewash Programme status Wash Programme status Rinse Programme status

Spin Programme status1 Example


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Display Designation Description-P- Pause Programme status

Note: The door cannot be opened because the waterlevel or temperature is too high.Wait until the temperature has dropped or start the pro-gramme.

-P- Pause Programme statusNote: The door can be opened.

End End of programme Programme status Childproof lock ¡ Lights up: The childproof lock is activated.

¡ Flashes: The childproof lock is active and the pro-gramme selector has been adjusted. → "Deactivating the childproof lock", Page 37

Blood The stain type is activated. Grass The stain type is activated.

Red Wine The stain type is activated. Grease and oil The stain type is activated.

Energy consumption Energy consumption for the selected programme.¡ : Low energy consumption¡ : High energy consumption

Water consumption Water consumption for the selected programme.¡ : Low water consumption¡ : High water consumption

Wi-Fi ¡ Lights up: The appliance is connected to your homenetwork.

¡ Flashes: The appliance is trying to connect to yourhome network.

→ "Home Connect ", Page 37 Energy manager The appliance is connected to the smart energy system

(energy manager). → "Connecting the appliance to the energy manager",Page 42

Foam detection system The appliance has detected too much foam. → "Error code / Fault display / Signal", Page 53

Door The door is unlocked and can be opened. Tap ¡ No water pressure.

→ "Error code / Fault display / Signal", Page 53¡ The water pressure is too low.

E:60 / -2B 1 Error Error code, error display, signal. → "Error code / Fault display / Signal", Page 53

1 Example


22

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Prog

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Desc

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Max. load (kg)



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26

Prog

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00–

––


27

ButtonsBelow is an overview of the buttons and their setting options.The selection of programme settings depends on the selected programme. Youcan see the selection options for each programme in the overview for → "Programmes", Page 22.

Button Selection DescriptionStart / Reload ¡ Start

¡ Cancel¡ Pause

Start, cancel or pause the programme.

varioSpeed ¡ Activate¡ Deactivate

Activate or deactivate a short washing programme.Note: Energy consumption increases.The washing result is not affected by this.

Select Multiple selection Select the type of stain.The temperature, drum movement and soakingtime are all adjusted to suit the type of stain.

- Ready In + 1–24 hours Set the programme end.The programme duration is already included in theset number of hours.Once the programme has started, the programmeduration is displayed.

Temperature – 90 °C Adjust the temperature in °C.Spin Speed – 1400 Adjust the spin speed or activate (Rinse Hold).

If is selected, the water is not drained at theend of the washing cycle and the spin cycle is deac-tivated. The laundry remains in the water used forrinsing.

(mains switch) ¡ Switch on¡ Switch off

Switch the appliance on or off.

Remote Start ¡ Activate¡ Deactivate¡ Open the Home Con-

nect menu

If you briefly press the button, the appliance will beenabled for remote start via the Home Connect appIf you press the button for approx. 3 seconds, theHome Connect menu opens.Notes¡ For safety reasons, remote start cannot be activ-

ated if the door is open.¡ Remote start is deactivated for safety reasons in

the following circumstances:– Open the door.– Press Start / Reload .– Press Remote Start .– Switch off the appliance.– Following a power cut.


28

Button Selection Description 3 sec. ¡ Activate

¡ DeactivateActivate or deactivate the childproof lock.Disable the control panel to prevent unwanted oraccidental operation.If the childproof lock is activated and the appliancehas been switched off, the childproof lock remainsactivated. → "Childproof lock", Page 37

Spin Speed Basic settings Change the basic settings for the appliance. → "Changing the basic settings", Page 45

Prewash ¡ Activate¡ Deactivate

Activate or deactivate prewash, e.g. for washingheavily soiled laundry.

Extra Rinse ¡ Activate¡ Deactivate

Activate or deactivate wash with more water and anadditional rinse cycle.Recommended for particularly sensitive skin or inregions with very soft water.

Less Ironing ¡ Activate¡ Deactivate

Activate or deactivate the reduced creasing pro-gramme.In order to reduce creasing in the laundry, the spincycle and the spin speed are adapted.The laundry is damp enough after washing that itneeds to be hung out on a washing line.

Accessories en

29

AccessoriesOnly use original accessories. These have been made especially for your appli-ance. Here you can find an overview of your appliance's accessories and how touse them.

Use Order numberWater inlet hose extension Extend the water inlet hose for

cold water or AquaStop (approx.2.50 m).

WZ10130

Pedestal with drawer Install the appliance at a raisedheight so that it can be easilyloaded and unloaded.A laundry basket for transportingthe laundry has been integratedinto the drawer.

WZ20490

Fixing brackets Improves the stability of the appli-ance.

WX975600

Elbow Secure the water outlet hose inplace.

00655300

Liquid detergent insert Measure liquid detergent. 00605740

Before using for thefirst timePrepare the appliance for use.

Starting an empty washingcycleYour appliance was inspected thor-oughly before leaving the factory. To re-move any residual water, run the firstwash cycle without any laundry.


1. Press .

It may take a few seconds for theappliance to switch on.

2. Set the Drum Clean programme.3. Close the door.4. Pull out the detergent drawer.

en Laundry

30

5. Pour approx. 1 litre of tap water intocompartment II.

6. Pour washing powder into compart-ment II.

To prevent foaming, use only half ofthe amount of detergent recommen-ded by the detergent manufacturerfor light soiling. Do not use detergentsuitable for woollens or delicates.

7. Push in the detergent drawer.

8. Press Start / Reload to start theprogramme.

a The display shows the remainingprogramme duration.

a After the programme has ended, thedisplay shows: End .

9. Start the first wash cycle or press to switch off the appliance. → "Basic operation", Page 33

LaundryYou can wash all items that the manu-facturer has marked as machine-wash-able on the care label and fabricsmade from hand-washable wool usingyour appliance.

Preparing the laundryATTENTION!Objects remaining in the laundry maydamage the laundry and the drum.▶ Remove all items from any pockets

in your laundry before using the ap-pliance.

▶ To protect your appliance and thelaundry, prepare the laundry before-hand.– Empty all pockets– Brush sand out of all collars and

pockets– Close bed covers and cushion

covers

Laundry en

31

– Close all zips, Velcro fasteners,hooks and eyes

– Tie cloth belts and apron stringstogether or use a mesh laundrybag

– Remove curtain hooks and leadstrips or use a mesh laundry bag

– Use a mesh laundry bag for smallitems of laundry such as chil-dren's socks

– Separate items of laundry andshake them out

– Wash large and small items oflaundry together

– Dab fresh stains with soapy water(do not rub them)

– Some stubborn or dried-in stainscan be removed by washing sev-eral times

Sorting laundryNote: Please read the safety informa-tion → Page 4 to ensure that you usethe appliance safely.

▶ To improve washing results and pre-vent discolouration, sort the laundrybefore washing according to the fol-lowing criteria.– Type of fabric and fibre type– Whites– Colours

Wash new coloured items sep-arately the first time you washthem.

– Soiling → – Manufacturer's specifications on

the care labels → Page 31

Degrees of soiling

Degree of soiling Soiling ExamplesLight ¡ No dirt or stains are visible

¡ Laundry has absorbed odoursLight summer clothing or sportsclothing that has been worn for a justa few hours

Normal Dirt or light stains are visible ¡ T-shirts, shirts or blouses aresweat-soaked or have been worna few times

¡ Towels or bedding that has beenused for up to one week

Heavy Dirt or stains are clearly visible Tea towels, baby items or work cloth-ing

Care symbols on the care labelsThe symbols indicate the recommended programme and the numbers in the sym-bols indicate the maximum recommended washing temperature.

Symbol Washing process Recommended programme Normal Cottons Gentle Easy Care Particularly gentle Delicates/Silk for washing by

handHand wash WoolNot suitable for machine-washing –

en Detergents and care products

32

Tip: You can find more informationabout care symbols at www.ginetext.ch.

Detergents and careproductsYou can protect your appliance andyour laundry by selecting and using thecorrect detergents and care products.You can use all detergents and careproducts which are suitable for do-mestic washing machines.


The manufacturer's instructions for useand dosage can be found on the pack-aging.

Notes¡ Only use liquid detergents that are

self-flowing¡ Do not mix different liquid detergents¡ Do not mix detergent and fabric

softener¡ Do not use products which have de-

veloped a top layer or are highlycongealed

¡ Do not use products containingsolvents, caustic agents or volatilesubstances (e.g. bleach)

¡ Use dyes sparingly as salt may dam-age stainless steel

¡ Do not use bleaching agents in theappliance

Detergent recommendationThis information is intended to help you to choose the right detergent for youritems.

Fabrics Detergent Programme TemperatureHeat-resistant white fabricsmade from cotton or linen

Standard detergent with op-tical brighteners

Cottons From cold up to 90 °C

Coloured fabrics made fromlinen or cotton

Detergent for colours withoutbleach or optical brighteners

Cottons From cold up to 60 °C

Coloured fabrics made fromeasy-care fibres or syntheticmaterials

Detergent for colours/delic-ates without optical brighten-ers

Easy Care From cold up to 60 °C

Delicate fabrics made fromsilk or viscose

Delicates Delicates/Silk From cold up to 40 °C

Wool Detergent for woollens Wool From cold up to 40 °C

Tip: Visit www.cleanright.eu to find fur-ther information on detergents, careproducts and cleaning agents for do-mestic use.

Basic operation en

33

Detergent dosageUse the correct detergent dosage toachieve optimal washing results andsave resources.The detergent dosage depends on:¡ The amount of laundry¡ Degree of soiling

¡ Water hardnessYou can find out how hard your wa-ter is from your local water companyor measure it yourself using a waterhardness tester.

Water hardness

Hardness range Total hardness in mmol/l German degrees in °dHsoft (I) 0–1.5 0–8.4medium (II) 1.5– 2.5 8.4–14hard (III) over 2.5 over 14

Example of a manufacturer'sinstructions for detergentThese example values refer to a stand-ard load of 4–5 kg.

Soiling Light Normal HeavyWater hardness: Soft/medium 40 ml 55 ml 80 mlWater hardness: Hard/very hard 55 ml 80 ml 105 ml

The dosages can be found on the man-ufacturer's packaging.¡ Adjust the dosage to the actual load.

Basic operationYou can find out everything you needto know about operating your appli-ance here.

Switching on the appliance▶ Press .

It may take a few seconds for theappliance to switch on.

Note: The drum is lit up after the dooris opened and closed and once theprogramme has started. The light goesout automatically.

en Basic operation

34

Setting a programme1. Set the programme selector to the

required programme → Page 22.

2. If necessary, adjust the programmesettings → .

Adjusting the programme set-tingsDepending on the programme and pro-gramme progress, you can adjust oractivate/deactivate the settings.

Note: Overview of all programme set-tings: → "Buttons", Page 27Requirement: A programme has beenset.

▶ Adjust the programme settings.

Note¡ The programme settings are not

saved permanently for the pro-gramme.

Loading laundryNotes¡ Please read the safety information


¡ To prevent creasing, take note of themaximum load for the relevant pro-gramme → Page 22.

Requirement: Prepare and sort thelaundry.→ "Laundry", Page 301. Open the door.

2. Ensure that the drum is empty.3. Separate the laundry and place it in

the drum.4. Note: Ensure that there is no laundry

trapped in the door.Close the door.

Using a measuring aid for li-quid detergentTo add liquid detergent, you can placea measuring aid in the detergentdrawer.

1. Pull out the detergent drawer.

2. Press down on the insert and re-move the detergent drawer.

Basic operation en

35

1

2

3. Note: If you order the measuring aidas an accessory → Page 29, youmust use the measuring aid.Insert the measuring aid.

4. Slide the measuring aid forwards.

5. Fold the measuring aid down andclick it into place.

6. Reinsert the detergent drawer.

Adding detergent and careproductNotes¡ Please read the safety information


¡ Do not use the measuring aid for li-quid detergent for gel detergents,washing powder, or if Prewash or"Ready in" time are activated.

Requirement: Find out the optimumdosage for detergent and care product.→ Page 321. Pull out the detergent drawer.2. Pour in detergent.

→ "Detergent drawer", Page 193. If required, add the care product.4. Push in the detergent drawer.

en Basic operation

36

Starting the programmeNote: If you want to change the timeuntil the programme ends, set the"Ready in" time first.

▶ Press Start / Reload .a The drum rotates and load detection

takes place. This can take up to 2minutes, after which water enters thedrum.

a The display shows either the pro-gramme duration or the "Ready in"time.

a After the programme has ended, thedisplay shows: End .

Soaking laundryYou can soak the laundry before wash-ing in the appliance by pausing theprogramme.

Note: No additional detergent is re-quired. The soaking solution is thenused for washing.

1. Start the programme.2. To pause the programme, after ap-

prox. 10 minutes, press Start / Re-load .

3. To resume the programme, after thedesired soaking time, press Start /Reload .

Adding laundryNote: Please read the safety informa-tion → Page 4 to ensure that you usethe appliance safely.

1. Press Start / Reload .The appliance is paused and checkswhether it is possible to add or re-move laundry. Take note of the pro-gramme status. → "Display", Page 20

2. Add or remove laundry.3. Close the door.4. Press Start / Reload .

Cancelling the programmeOnce the programme has started, youcan cancel it at any time.


1. Press Start / Reload .2. Open the door.

The appliance door remains lockedfor safety reasons if the temperatureand water levels are high.– If the temperature is high, start the

Rinse programme.– If the water level is high: Start the

Spin or Drain programme.3. Remove the laundry.

Resuming the programmewhen the programme statusis Rinse Hold1. Set the Spin or Drain programme.2. Press Start / Reload .

Unloading the laundryNote: Please read the safety informa-tion → Page 4 to ensure that you usethe appliance safely.

1. Open the door.2. Remove the laundry.

Childproof lock en

37

Switching off the appliance1. Press .

2. Turn off the tap.3. Wipe the rubber gasket dry and re-

move any foreign objects.

4. Leave the door and detergentdrawer open so that residual watercan evaporate.

Childproof lockSecure your appliance against beingoperated unintentionally using the con-trols.

Activating the childproof lock▶ Press and hold the two 3 sec.

buttons for approx. 3 seconds.a The display shows .

a The controls are locked.a The childproof lock remains active

even after the appliance has beenswitched off.

Deactivating the childprooflockRequirement: To deactivate the child-proof lock, the appliance must beswitched on.

▶ Press and hold the two 3 sec.buttons for approx. 3 seconds.So that the programme currently run-ning is not cancelled, the pro-gramme selector must be set to theinitial programme.

a goes out in the display.

Home ConnectThis appliance is network-capable.Connecting your appliance to a mobiledevice lets you control its functions viathe Home Connect app, adjust its basicsettings and monitor its operatingstatus.Home Connect services are not avail-able in every country. The availability ofthe Home Connect function dependson the availability of Home Connectservices in your country. You can findinformation about this at: www.home-connect.com.To use Home Connect, first set up aconnection to the WLAN home network(Wi-Fi1) or LAN home network and theHome Connect app.There are various ways to connect toyour home network, depending on thefeatures of your appliance:¡ → "Connecting the appliance to a

WLAN home network (Wi-Fi) withWPS function", Page 40

1 Wi-Fi is a registered trademark of the Wi-Fi Alliance.

en Home Connect

38

¡ → "Connecting the appliance to aWLAN home network (Wi-Fi) withoutWPS function", Page 40

The Home Connect app will guide youthrough the entire login process. Followthe instructions in the Home Connectapp to configure the settings.

Tips¡ Please consult the Home Connect

documents supplied.¡ Please also follow the instructions in

the Home Connect app.

Notes¡ Please note the safety precautions in

this instruction manual and makesure that they are also observedwhen operating the appliance via theHome Connect app. → "Safety", Page 4

¡ Operating the appliance on the ap-pliance itself always takes priority.During this time it is not possible tooperate the appliance using theHome Connect app.

Home Connect settings

Overview of Home Connect settingsBelow is an overview of the Home Connect settings and network settings.

Basic setting Programme position Value DescriptionConnect with WPS func-tion

1 Aut Connect the appliance toa WLAN home network(Wi-Fi) with WPS func-tion. → "Connecting the appli-ance to a WLAN homenetwork (Wi-Fi) withWPS function",Page 40

Home Connect en

39

Basic setting Programme position Value DescriptionConnect without WPSfunction

2 SAP Connect the appliance toa WLAN home network(Wi-Fi) without WPSfunction. → "Connecting the appli-ance to a WLAN homenetwork (Wi-Fi) withoutWPS function",Page 40

Connect to theHome Connect app

3 APP Connect the appliance tothe Home Connect app. → "Connecting your ap-pliance to the HomeConnect app", Page 41

Wi-Fi 4 Con Activate or deactivateWi-Fi. → "Activating Wi-Fi onthe appliance",Page 41

→ "Deactivating Wi-Fi onthe appliance",Page 42

Software update 5 UPd Install software update. → "Software update",Page 42

Reset network settings 6 rES Reset network settings. → "Resetting the appli-ance network settings",Page 42

Connect to the energymanager

7 EnG Energy manager. → "Connecting the appli-ance to the energy man-ager", Page 42

en Home Connect

40

Connecting the appliance to aWLAN home network (Wi-Fi)with WPS functionUsing your router's WPS function is thesimplest way to connect the applianceto your home network.

Requirement: If your router has a WPSfunction, you can connect the appli-ance to your WLAN home network (Wi-Fi) automatically.

1. Press and hold Remote Start forapprox. 3 seconds.

a The display shows Aut .2. Press Start / Reload .3. Press the WPS button on the router

within the next 2 minutes.Take note of the information in thedocuments for your router.

a flashes in the display.a The appliance attempts to connect

to your WLAN home network.a If the display shows and lights up

permanently, the appliance is con-nected to the home network.

4. If the display shows Err , the appli-ance is not connected to the homenetwork.‒ Check whether your appliance is

in range of your home network.‒ Reconnect the appliance to the

WLAN home network (Wi-Fi) withWPS function.

5. Connect your appliance to the HomeConnect app. → Page 41

Connecting the appliance to aWLAN home network (Wi-Fi)without WPS functionIf your router does not have a WPSfunction, you can connect the appli-ance to your WLAN home network (Wi-Fi) manually. The appliance quicklysets up its own Wi-Fi network. You canconnect a mobile device to the WLANnetwork and transfer the network in-formation for the WLAN home network(Wi-Fi) to your appliance.

Requirement: The Home Connect appis open and you have logged on.

1. Press and hold Remote Start forat least 3 seconds.

a The display shows Aut .2. Set the programme to position 2.

→ "Overview of Home Connect set-tings", Page 38

a The display shows SAP .3. Press Start / Reload .a flashes in the display.a The appliance now sets up its own

Wi-Fi network with the name (SSID)HomeConnect.

4. Call up the Wi-Fi settings on the mo-bile device.

Home Connect en

41

Connect the mobile device to theHome Connect Wi-Fi network andenter the password (key) HomeCon-nect.

a Your mobile device now connects tothe appliance. The connection pro-cess may take up to 60 seconds.

5. Open the Home Connect app onyour mobile device and carry out thesteps in the app.

6. In the Home Connect app, enter thenetwork name (SSID) and password(key) for your home network.

7. Carry out the steps in theHome Connect app to connect theappliance.

a If the display shows and lights uppermanently, the appliance is con-nected to the home network.

8. If the display shows Err , the appli-ance is not connected to the homenetwork.‒ Check whether your appliance is

in range of your home network.‒ Reconnect the appliance to the

WLAN home network (Wi-Fi) withWPS function.

9. Connect your appliance to the HomeConnect app → .

Connecting your appliance tothe Home Connect appRequirements¡ The appliance is connected to the

WLAN home network (Wi-Fi).¡ The Home Connect app is open and

you have logged on.

1. Set the programme to position 3. → "Home Connect settings",Page 38

a The display shows APP .2. Press Start / Reload .a The appliance connects to the

Home Connect app.3. Once your appliance is displayed in

the Home Connect app, carry outthe last steps in the Home Connectapp.

a If the display shows , the applianceis connected to the Home Connectapp.

Activating Wi-Fi on the appli-anceNote: When Wi-Fi is activated, the en-ergy consumption increases in compar-ison to the values specified in the con-sumption value table.


2. Set the programme to position 4. → "Overview of Home Connect set-tings", Page 38

a The display shows Con .3. Press Start / Reload repeatedly until

the display shows On .a Wi-Fi is activated.

Note: If Wi-Fi is activated, the appliancewill not switch itself off automatically.

en Home Connect

42

Deactivating Wi-Fi on the ap-pliance1. Press and hold Remote Start for

at least three seconds.2. Set the programme to position 4.


a The display shows Con .3. Press Start / Reload repeatedly until

the display shows OFF .a Wi-Fi is deactivated.

Note: If Wi-Fi is switched off and yourappliance was previously connected toyour home network, this connection willbe re-established automatically whenWi-Fi is switched back on.

Resetting the appliance net-work settings1. Press and hold Remote Start for

at least 3 seconds.2. Set the programme to position 5.


a The display shows rES .3. Press Start / Reload .a The display shows .4. Press Start / Reload .a The network settings are reset.a If End is shown on the display, the

network settings are reset.

Tip: If you wish to operate your appli-ance again via the Home Connect app,you will need to reconnect it to the Wi-Fi and to the Home Connect app.

Software updateRequirement: The display shows UdP .


2. Set the programme to position 6. → "Overview of Home Connect set-tings", Page 38

a UPd appears on the display.3. Press Start / Reload .a The software update is installed.a If End is shown on the display, the

software update is installed.

Note: The software update may takeseveral minutes. Do not switch off theappliance while the software update isin progress.

Connecting the appliance tothe energy managerIf you connect the appliance to thesmart energy system (energy man-ager), you will optimise your energyconsumption. The appliance starts onlywhen your home photovoltaic systemcan provide sufficient energy or the en-ergy tariff is good.

Requirements¡ The smart energy system (energy

manager) must use the EEBus Initiat-ive communications standard.

¡ You have read about how to connectyour appliance to the smart energysystem (energy manager) in the in-struction manual for the smart en-ergy system (energy manager).


a The display shows Aut .2. Set the programme to position 7.


a The display shows EnG .3. Press Start / Reload .a The appliance is connected to the

smart energy system (energy man-ager).

a If the appliance has connected tothe energy manager successfully,the display shows and .

Home Connect en

43

4. Activate Flex Start if you want thesmart energy system (energy man-ager) to start up your appliance. → "Activate Flex Start",

Activate Flex StartActivate Flex Start to allow your smartenergy system (energy manager) tostart your appliance once your homephotovoltaic system is able to providesufficient energy or the energy tariff isgood.

Requirement: The smart energy sys-tem (energy manager) cannot startyour appliance until it is connected tothe appliance.

1. Set the programme you require.2. Press - Ready In + to set the re-

quired time.3. Press Start / Reload .4. Press Start / Reload .a The display shows and Flex Start

is activated. The appliance waits tobe started by the smart energy sys-tem (energy manager).

a If the time changes on the display,e.g. to 8 h, the smart energy system(energy manager) has established atime at which your appliance canstart.

a If the smart energy system (energymanager) does not start the appli-ance within the set time, the appli-ance will start the programme itselfbefore the set time period ends. Theprogramme ends when the timeperiod ends.

NoteFlex Start is deactivated for safetyreasons in the following circumstances:¡ Press Start / Reload .¡ Open the door.¡ Switch off the appliance.¡ Power failure.

Remote diagnosticsCustomer Service can use Remote Dia-gnostics to access your appliance ifyou contact them, have your applianceconnected to the Home Connect serverand if Remote Diagnostics is availablein the country in which you are usingthe appliance.

Tip: For further information and detailsabout the availability of Remote Dia-gnostics in your country, please visitthe service/support section of yourlocal website: www.home-connect.com

Data protectionPlease see the information on data pro-tection.The first time your appliance isregistered on a home networkconnected to the Internet, yourappliance will transmit the followingtypes of data to the Home Connectserver (initial registration):¡ Unique appliance identification (con-

sisting of appliance codes as well asthe MAC address of the Wi-Fi com-munication module installed).

¡ Security certificate of the Wi-Fi com-munication module (to ensure a se-cure data connection).

¡ The current software and hardwareversion of your appliance.

¡ Status of any previous reset to fact-ory settings.

This initial registration prepares theHome Connect functions for use and isonly required when you want to use theHome Connect functions for the firsttime.

Note: Please note that the Home Con-nect functions can only be utilised withthe Home Connect app. Information ondata protection can be retrieved in theHome Connect app.

en Home Connect

44

Declaration of ConformityBSH Hausgeräte GmbH hereby de-clares that the appliance with HomeConnect functionality meets the essen-tial requirements and other relevantprovisions of the Directive 2014/53/EU.A detailed RED Declaration of Con-formity can be found online atwww.siemens-home.bsh-group.com among the additional documents onthe product page for your appliance.

2.4 GHz band: 100 mW max.5 GHz band: 100 mW max.

BE BG CZ DK DE EE IE ELES FR HR IT CY LV LT LUHU MT NL AT PL PT RO SISK FI SE UK NO CH TR

5 GHz WLAN (Wi-Fi): For indoor use only.

Basic settings en

45

Basic settingsYou can configure the appliance to meet your needs.

Overview of basic settingsBelow is an overview of the basic settings on your appliance.

Basic setting Programme position Value DescriptionEnd signal 2 0 (off)

1 (quiet)2 (medium)3 (loud)4 (very loud)

Set the volume of thesignal at the end of theprogramme.

Button signal 3 0 (off)1 (quiet)2 (medium)3 (loud)4 (very loud)

Set the volume of theaudible signal emittedwhen selecting the but-tons.

Drum cleaning reminder 4 ONOFF

Activate or deactivatethe reminder to cleanthe drum.

Changing the basic settings1. Set the programme selector to posi-

tion 1.

en Cleaning and servicing

46

2. Press Spin Speed and, at the sametime, turn the programme selector toposition 2.

a The display shows the current value.3. Set the programme selector to the

required position.4. To change the value, press - Ready

In + .5. To save the changes, switch off the

appliance.

Cleaning and servicingTo keep your appliance working effi-ciently for a long time, it is important toclean and maintain it carefully.

Tips on appliance careFollow the tips for appliance care to en-sure your appliance works correctly inthe long term.

Wipe down the housingand the control panelwith nothing but waterand a damp cloth.

The appliance parts re-main clean and hy-gienic.

Remove all detergentresidue, spray residueor other residues im-mediately.

Fresh deposits areeasier to removewithout leaving anyresidue.

Keep the appliancedoor and detergentdrawer open after use.

This allows the residualwater to dry, reducingodours in the appli-ance.

Cleaning the drumIf you often wash at a washing temper-ature of 40 °C and lower or the appli-ance has not been used for a longperiod, clean the drum.

▶ Run the Drum Clean programmewithout laundry.Add washing powder.

Cleaning the detergent drawerNote: Please read the safety informa-tion → Page 4 to ensure that you usethe appliance safely.

1. Pull out the detergent drawer.2. Press down on the insert and re-

move the detergent drawer.

1

2

3. Press out the insert upwards frombelow.

4. Clean the detergent drawer and in-sert with water and a brush, andthen dry them.

Cleaning and servicing en

47

5. Fit the insert and lock it into place.

6. Cleaning the opening for the deter-gent drawer.

7. Push in the detergent drawer.

DescalingIf you add detergent correctly, you donot need to descale your appliance. Ifyou still wish to use descaler, follow themanufacturer's instructions for use.

ATTENTION!The use of unsuitable descalingagents, e.g. for coffee machines, maydamage the appliance.▶ For this appliance, only use descal-

ing agents that are available fromthe manufacturer's website or ourafter-sales service.

Cleaning the drain pumpClean the drain pump in the event offaults, e.g. blockages or rattling noises.

Emptying the drain pumpNote: Please read the safety informa-tion → Page 4 to ensure that you usethe appliance safely.

1. Turn off the water tap.2. Switch off the appliance.3. Disconnect the appliance's mains

plug from the power supply.4. Open the maintenance flap.

5. Remove the maintenance flap.


48

6. Push a receptacle under the open-ing.

7. Take the drain hose out of theholder.

8. CAUTION - Risk of scalding!When you wash at high temperat-ures, the detergent solution gets hot.

▶ Do not touch the hot detergent solu-tion.To allow the detergent solution toflow out into the container, removethe sealing cap.

9. Firmly press on the sealing cap.

10. Insert the drain hose into the holder.

Cleaning the drain pumpNote: Please read the safety informa-tion → Page 4 to ensure that you usethe appliance safely.

Requirement: The drain pump isempty. → Page 471. Because water may remain in the

drain pump, remove the pump capcarefully.


49

2. Clean the inside and the thread onthe pump cap and pump housing.

3. Make sure that the impeller in thedrain pump can be turned.

4. Replace the pump cap.

Make sure that the components ofthe pump cap are securely seated.

5. Screw on the pump cap.

90°

The handle on the pump cap mustbe in a vertical position.

6. Insert the maintenance flap and lockit into place.

1 2

7. Close the maintenance flap.

Before the next washTo prevent unused detergent from flow-ing straight into the outlet in the nextwash, run the Drain programme afteryou have emptied the drain pump.

1. Turn on the tap.2. Insert the mains plug.3. Switch on the appliance.4. Pour 1 litre of water into compart-

ment II.5. Start the Drain programme.


50

Cleaning the water outlethose at the siphonIf the water outlet hose at the siphon isdirty or the detergent solution is not be-ing pumped out, you must clean these.

1. Switch off the appliance.2. Disconnect the appliance's mains

plug from the power supply.3. Loosen the hose clamp and carefully

remove the water outlet hose.

Residual water may leak out.4. Clean the water outlet hose and si-

phon connecting piece.

5. Reattach the water outlet hose andsecure the connection point usingthe hose clamp.

Clean the water inlet filters.Clean the filter in the water inlet in theevent of blockages or if the water pres-sure is too low.

Emptying the water inlet hose1. Turn off the tap.2. Set a programme, except for Rinse ,

Spin or Drain .3. Start the programme and leave it to

run for approx. 40 seconds.4. Switch off the appliance.5. Disconnect the appliance's mains

plug from the power supply.

Cleaning the filter on the tapNote: Please read the safety informa-tion → Page 4 to ensure that you usethe appliance safely.

Requirement: The water inlet hose isempty.

1. Remove the water inlet hose fromthe tap.


51

2. Clean the filter with a small brush.

3. Connect the water inlet hose andcheck for leaks.

Cleaning the filter on the applianceNote: Please read the safety informa-tion → Page 4 to ensure that you usethe appliance safely.

Requirement: The water inlet hose isempty. → "Emptying the water inlet hose",Page 50

1. Disconnect the hose from the rear ofthe appliance.

1

2

2. Use pliers to remove the filter.

3. Clean the filter with a small brush.

4. Reinsert the filter.5. Connect the hose and check for

leaks.


52

2

1

Troubleshooting en

53

TroubleshootingYou can rectify minor faults on your appliance yourself. Read the troubleshooting in-formation before contacting Customer Service. This will avoid unnecessary costs.

WARNINGRisk of electric shock!Improper repairs are dangerous.▶ Repairs to the appliance should only be carried out by trained specialist staff.▶ Only use genuine spare parts when repairing the appliance.▶ If the power cord of this appliance is damaged, it must be replaced by the manu-

facturer, the manufacturer's Customer Service or a similarly qualified person inorder to prevent any risk.

Error code / Fault display / SignalErrors Cause TroubleshootingThe display goes out andStart / Reload flashes.

Energy-saving mode is active ▶ Press any button.a The symbol lights up again.

"E:30 / -80" Drain pipe or water outlethose is blocked.

▶ Clean the drain pipe and the wateroutlet hose.

Drain pipe or water drain hoseis caught or jammed.

▶ Ensure that the drain pipe and waterdrain hose are not kinked or trapped.

Drain pump is blocked. ▶ → "Cleaning the drain pump",Page 47

The water outlet hose is con-nected too high.

▶ Install the water outlet hose at a max-imum height of 1 metre. → "Technical specifications",Page 64

"E:36 / -25 / -26" Drain pump is blocked. ▶ → "Cleaning the drain pump",Page 47

"E:60 / -2B" The unbalanced load detec-tion system has interruptedthe spin cycle because thelaundry is unevenly distrib-uted.

▶ Redistribute the laundry in the drum.

Note: Where possible, mix large andsmall items in the drum. Different sizeditems of laundry distribute themselvesbetter during the spin cycle.

The water pressure is low. No remedial action possible.The filters in the water infloware blocked.

▶ Clean the filters in the water inflow→ Page 50.

The tap is turned off. ▶ Turn on the tap.

The water inlet hose is kinkedor jammed.

▶ Ensure that the water inlet hose is notkinked or jammed.

en Troubleshooting

54

Errors Cause Troubleshooting Detergent dosage is too high. ▶ Immediate measure: Mix one table-

spoon of fabric softener with 0.5litres of water and pour the mixtureinto the left-hand compartment (notfor outdoor clothing, sportswear oritems stuffed with down).

▶ Reduce the amount of detergent forthe next washing cycle with the sameload.

flashes. Door is not closed. 1. Close the door.2. Press Start / Reload to start the pro-

gramme.

All other error codes. Malfunction ▶ Call the after-sales service. → "Customer Service", Page 62

MalfunctionsErrors Cause TroubleshootingThe appliance is not working. The mains plug of the power

cord is not plugged in.▶ Connect the appliance to the power

supply.

The circuit breaker is faulty. ▶ Check the circuit breaker in the fusebox.

There has been a power cut. ▶ Check whether the lighting in your kit-chen or other appliances are working.

The programme does notstart.

You have not pressed Start /Reload .

▶ Press Start / Reload .

Door is not closed. 1. Close the door.2. Press Start / Reload to start the pro-

gramme.

Childproof lock is activated. ▶ → "Deactivating the childproof lock",Page 37

- Ready In + is activated. ▶ Check whether - Ready In + is activ-ated. → "Buttons", Page 27

Laundry is caught in the door. 1. Open the door again.2. Remove any trapped laundry.3. Close the door.4. Press Start / Reload to start the pro-

gramme.

Troubleshooting en

55

Errors Cause TroubleshootingThe door cannot be opened. is activated. ▶ Continue the programme by selecting

Spin or Drain and pressing Start /Reload . → "Resuming the programme whenthe programme status is Rinse Hold",Page 36

The temperature is too high. ▶ Wait until the temperature hasdropped.

▶ → "Cancelling the programme",Page 36

Water level is too high. ▶ Start the Drain programme.

Power failure. ▶ Open the door using the emergencyrelease. → "Emergency release", Page 60

The water is not draining. Drain pipe or water outlethose is blocked.

▶ Clean the drain pipe and the wateroutlet hose.

Drain pipe or water drain hoseis caught or jammed.

▶ Ensure that the drain pipe and waterdrain hose are not kinked or trapped.

Drain pump is blocked. ▶ → "Cleaning the drain pump",Page 47

is activated. ▶ Continue the programme by selectingSpin or Drain and pressing Start /Reload . → "Resuming the programme whenthe programme status is Rinse Hold",Page 36

The water outlet hose is con-nected too high.

▶ Install the water outlet hose at a max-imum height of 1 metre. → "Technical specifications",Page 64

Water is not flowing in. Deter-gent is not being dispensed.

You have not pressed Start /Reload .

▶ Press Start / Reload .

The filters in the water infloware blocked.

▶ Clean the filters in the water inflow→ Page 50.

The tap is turned off. ▶ Turn on the tap.

The water inlet hose is kinkedor jammed.

▶ Ensure that the water inlet hose is notkinked or jammed.

en Troubleshooting

56

Errors Cause TroubleshootingThe spin cycle runs severaltimes.

The unbalanced load detec-tion system eliminates an im-balance by repeatedly redis-tributing the laundry.

▶ Not a fault – no action required.

Note: When loading, where possible,place large and small items of laundry to-gether in the drum. Different sized itemsof laundry distribute themselves betterduring the spin cycle.

The programme durationchanges during the washcycle.

The programme operation isoptimised electronically. Thismay change the programmeduration.


The unbalanced load detec-tion system eliminates an im-balance by repeatedly redis-tributing the laundry.


Note: When loading, where possible,place large and small items of laundry to-gether in the drum. Different sized itemsof laundry distribute themselves betterduring the spin cycle.

Foam detection systemswitches on a rinse cycle iffoam build-up is too high.


No water is visible in thedrum.

Water is below the visiblearea.


Drum jerks after the pro-gramme starts.

This is caused by an internalmotor test.


Residual water is present inthe compartment .

Insert in compartment isblocked.

▶ → "Cleaning the detergent drawer",Page 46

Vibrations and movement ofthe appliance whilst spinning.

Appliance is not correctlyaligned.

▶ → "Aligning the appliance", Page 16

The appliance feet are notfixed.

▶ Secure the appliance feet. → "Aligning the appliance", Page 16

Transit bolts have not been re-moved.

▶ → "Removing the transit bolts",Page 14

Drum does not turn, waterdoes not flow in.

Load detection is active. ▶ Not a fault – no action required.

Note: The load detection can take up totwo minutes.

Troubleshooting en

57

Errors Cause TroubleshootingHeavy foam build-up Detergent dosage is too high. ▶ Immediate measure: Mix one table-

spoon of fabric softener with 0.5litres of water and pour the mixtureinto the left-hand compartment (notfor outdoor clothing, sportswear oritems stuffed with down).

▶ Reduce the amount of detergent forthe next washing cycle with the sameload.

NoiseErrors Cause TroubleshootingRushing, hissing noise. Water is flushed under pres-

sure into the detergentdrawer.

▶ Not a fault – normal operating noise.

Loud noises during the spincycle.

Appliance is not correctlyaligned.

▶ → "Aligning the appliance", Page 16

The appliance feet are notfixed.

▶ Secure the appliance feet. → "Aligning the appliance", Page 16

Transit bolts have not been re-moved.

▶ → "Removing the transit bolts",Page 14

Banging noises, rattling in thedrain pump.

Foreign bodies have got intothe drain pump.

▶ → "Cleaning the drain pump",Page 47

Slurping, rhythmical suctionnoise.

The drain pump is active, thedetergent solution is pumpedout.

▶ Not a fault – normal operating noise.

Problem with resultsErrors Cause TroubleshootingCreasing. The spin speed is too high. ▶ The next time you run a wash cycle,

set a lower spin speed.

The load is too large. ▶ The next time you run a wash cycle,reduce the amount of laundry beingloaded.

The wrong programme is se-lected for the type of fabric.

▶ Select the programmes that are suit-able for the type of fabric. → "Programmes", Page 22

en Troubleshooting

58

Errors Cause TroubleshootingDetergent or fabric softenerdrips off the seal and collectson the door or in the seal fold.

Too much detergent/fabricsoftener in the detergentdrawer.

▶ When dosing the detergent and fabricsoftener, observe the marking in thedetergent drawer and do not doseabove this.

The spin result is not satisfact-ory. The laundry is too wet/toodamp.

A low spin speed is selected. ▶ The next time you run a wash cycle,set a higher spin speed.

Less Ironing is activated. ▶ Select the programmes that are suit-able for the type of fabric. → "Programmes", Page 22

The unbalanced load detec-tion system has interruptedthe spin cycle because thelaundry is unevenly distrib-uted.

▶ Redistribute the laundry in the drum.

Note: Where possible, mix large andsmall items in the drum. Different sizeditems of laundry distribute themselvesbetter during the spin cycle.

Detergent residue on thedamp washing.

Detergents may contain wa-ter-insoluble substances thatdeposit on the laundry.

▶ Start the Rinse programme.

Detergent residue on the drylaundry.

Detergents may contain wa-ter-insoluble substances thatdeposit on the laundry.

▶ Brush out the laundry after washingand drying.

Home Connect problemErrors Cause TroubleshootingHomeConnect is not workingcorrectly.

Different causes are possible. ▶ Go to www.home-connect.com.

No connection to the homenetwork.

Wi-Fi is switched off. ▶ → "Activating Wi-Fi on the appliance",Page 41

Wi-Fi is activated but a con-nection to your home networkcannot be established.

1. Ensure that the home network isavailable.

2. Reconnect the appliance to the homenetwork.→ "Connecting the appliance to aWLAN home network (Wi-Fi) withWPS function", Page 40 → "Connecting the appliance to aWLAN home network (Wi-Fi) withoutWPS function", Page 40

Troubleshooting en

59

LeakageErrors Cause TroubleshootingWater is leaking out at the wa-ter inlet hose.

Water inlet hose is not cor-rectly/securely connected.

1. Connect the water supply hose cor-rectly. → "Connecting the water inlet hose",Page 15

2. Tighten the screw connection.

Water is leaking out at the wa-ter outlet hose.

The water outlet hose is dam-aged.

▶ Replace the damaged water outlethose.

Water outlet hose is not con-nected correctly.

▶ Connect the water outlet hose cor-rectly. → "Water outlet connection types",Page 16

OdoursErrors Cause TroubleshootingOdours have formed in the ap-pliance.

Humidity and detergentresidue may promote theformation of bacteria.

▶ → "Cleaning the drum", Page 46

en Transportation, storage and disposal

60

Emergency releaseTo remove the laundry in the event of apower failure, for example, you canmanually release the door.

Releasing the doorRequirement: The drain pump isempty. → Page 471. ATTENTION! Escaping water may

cause material damage.▶ Do not open the door if you can see

water through the glass.Pull the emergency release down-wards with a tool and release.

a The door lock is released.2. Insert the service flap and lock it into

place.3. Close the maintenance flap.

Transportation, storageand disposalYou can find out here how to prepareyour appliance for transportation andstorage. You will also find out how todispose of old appliances.

Removing the appliance1. Turn off the tap.2. → "Emptying the water inlet hose",

Page 50.3. Switch off the appliance.

4. Unplug the appliance's mains plug.5. Drain the remaining detergent solu-

tion. → "Cleaning the drain pump",Page 47

6. Detach the hoses.

Inserting the transit boltsSecure the appliance for transportationusing transit bolts in order to preventdamage.

1. Remove the four cover caps.‒ If necessary, use a screwdriver to

remove the cover caps.

Keep the cover caps.2. Insert the four sleeves.

3. Insert all screws into the four transitbolts and tighten slightly.

Transportation, storage and disposal en

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4. Insert the power cord into the holder and tighten all four screws for the

transit bolts with a WAF 13 wrench.

1

2

5. Insert the hose into holder.

Using the appliance again1. Remove the transit bolts → Page 14.2. Pour approx. 1 litre of water into

compartment II in the detergentdrawer.

3. Start the Drain programme.a The unused detergent cannot flow

straight into the outlet during thenext wash.

Disposing of old applianceValuable raw materials can be re-claimed by recycling.

WARNINGRisk of harm to health!Children can lock themselves in the ap-pliance, thereby putting their lives atrisk.▶ Do not install the appliance behind a

door as this may obstruct the appli-ance door or prevent it from open-ing.

▶ With redundant appliances, unplugthe power cord. Then cut throughthe cord and damage the lock onthe appliance door beyond repair sothat the appliance door will nolonger close.

1. Unplug the appliance from themains.

2. Cut through the power cord.3. Dispose of the appliance in an envir-

onmentally friendly manner.

This appliance is labelled in ac-cordance with European Directive2012/19/EU concerning usedelectrical and electronic appli-ances (waste electrical and elec-tronic equipment - WEEE).The guideline determines theframework for the return and re-cycling of used appliances as ap-plicable throughout the EU.

en Customer Service

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Customer ServiceIf you have any queries, are unable torectify faults on the appliance yourselfor if your appliance needs to be re-paired, contact customer service.You can solve many problems yourselfby consulting the information ontroubleshooting in these instructions oron our website. If this is not the case,please contact our after-sales service.We will always find an appropriate solu-tion and try to avoid unnecessary visitsbeing made by a Customer Servicetechnician.With any warranty claims we will makesure that your appliance is repaired bytrained customer service techniciansusing original spare parts, includingafter the manufacturer's warranty hasexpired.

Note: Under the manufacturer's war-ranty conditions, use of the after-salesservice is free.

When contacting our customer service,you will need the product number (E-Nr.) and the production number (FD-Nr.) of your appliance.The contact details for Customer Ser-vice can be found in the enclosed Cus-tomer Service directory or on our web-site.

E number and FD numberThe E number and the FD number canbe found on the appliance's ratingplate.Depending on the model, the ratingplate can be found:¡ on the inside of the door.¡ on the inside of the service flap.¡ on the rear of the appliance.

Consumption values en

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Consumption valuesThe indicated consumption values are approximate.The values may deviate from the indicated values depending on water pressure,water hardness, water inlet temperature, ambient temperature, type of laundry,amount and soiling of laundry, detergent used, fluctuations in the mains voltage andselected settings.

Programme Temperat-ure (°C)

Load (kg) Energyconsump-tion (kWh)1

Water con-sumption(l)1

Pro-grammeduration(hours)1

Residualmoisture(%)1, 2

Cottons 20 9 0,35 90 3 48Cottons 3 40 9 1,00 90 3 1/2 48Cottons 60 9 1,55 90 3 1/2 48

Cottons Eco 4 9 0,95 57 4 48

Cottons Eco 4 4,5 0,45 47 3 3/4 48

Cottons Eco 4 4,5 0,52 44 3 48

Cottons 90 9 2,10 100 3 48Easy Care 3 40 4 0,75 56 2 1/2 40Mixed Fabrics 40 4 0,60 42 1 60Delicates / Silk 30 2 0,20 35 3/4 30

Wool 30 2 0,20 40 3/4 451 Values in accordance with the applicable version of EN604562 Information on residual moisture based on programme-dependent spin-speed limit and maximum

loads.3 Information for test institutes: During a test in compliance with the applicable standard EN60456, you

must select the maximal possible spin speed.4 Programme setting at maximum speed for testing and energy labelling in accordance with Directive

2010/30/EU with cold water (15 °C). These programmes are suitable for cleaning normally soiled cot-ton items and are the most efficient in terms of combined energy and water consumption. The statedprogramme temperature is based on the temperature indicated on the care label for the laundry. Theactual washing temperature may differ from the stated programme temperature for energy-saving reas-ons; the washing performance meets legal requirements.

Technical specificationsFacts and figures for your appliancecan be found here.

Appliance height 850 mm1 Depending on the appliance specifications

Appliance width 600 mmAppliance depth 640 mmWeight 73 kg1

Maximum load capacity 9 kgMains voltage 220 - 240 V, 50 Hz1 Depending on the appliance specifications

en Technical specifications

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Minimum installa-tion protection

10 A

Rated power 2300 WPower consumption ¡ Off mode: 0,1 W

¡ Left-on mode:0,43 W

¡ Time in networkedstandby mode (Wi-Fi): 20 min(s)

¡ Networked standbymode (Wi-Fi): 1,0 W

Water pressure ¡ Minimum: 100 kPa(1 bar)

¡ Maximum: 10 kPa(10 bar)

Length of the water in-let hose

150 mm

Length of the wateroutlet hose

150 mm

Length of the powercord

210 mm

Max. draining height 100 cm1 Depending on the appliance specifications

*9001428776*9001428776 (990611)en

BSH Hausgeräte GmbHCarl-Wery-Straße 3481739 MünchenGERMANYwww.siemens-home.bsh-group.com

Manufactured by BSH Hausgeräte GmbH under Trademark License of Siemens AG

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