W&M 2009 – Mobility and IT - Choosing the right solution for your needs
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Transcript of W&M 2009 – Mobility and IT - Choosing the right solution for your needs
Mobility and IT – Choosing the right solution for your needs
Nick Forde
Senior Manager ,3G Product Marketing & Management
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Themes
Mobile Applications for Front Line Workers
Leveraging Existing Investments & Avoiding Complex Architecture
Mitigating Deployment Costs and Organisational Risks
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Mobile Application Deployment For Front Line Workers
Seven key points to consider:
1. Mobility means different things to different people
2. Most enterprises today focus on the broad features of enablementa) Individual & team productivity
b) Workflow of business activity
c) Work life balance objectives
d) BCP requirements
Mobile Application Deployment For Front Line Workers
3. Building your Mobile Business Strategya) Identify the Business Need and Objectives
b) What applications are you looking to mobilise?a) E.g. only PIM or ERP & CRM too?
c) Have you identified the application requirements?
Most existing and new business applications are designed for 100MB Etherneta) Application Latency
b) Bandwidth,
c) Screen size etc.
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Mobile Application Deployment For Front Line Workers
4. Define the budget to deliver your strategy successfully
a) Bottom up define your budget
b) Clearly measure your TCO for Remote Access
c) Allows you to effectively charge back IT costs to the business
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Mobile Application Deployment For Front Line Workers
5. Establish a clear policy and publish it to all employeesAllow the business to chose from your range of IT services available
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Power Business Traveler Onsite Occasional Roamer Remote Power Worker
Mobile Application Deployment For Front Line Workers
6. Manage and take care of IT Security requirementsa) Don’t get caught out
b) Don’t impact on your end user ‘s experience
7. Identify the key risks to your success early on, manage risks and protect your investment
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Leveraging Existing Investments & Avoiding Complex Architecture
Why spend a fortune today when you can evolve, not rebuild?
You should look to use your existing architecture and include new technology solutions to mobilise your workers
Leveraging existing investments in the current economic climate is key
Choose a solution that supports and integrates with your existinginfrastructure
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Leveraging Existing Investments & Avoiding Complex Architecture
Look to implement a solution that is both technology agnostic and “future proof”
Don’t build a solution to manage all the connection managers
Consider the user experience
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Mitigating Deployment Costs
1. Define key performance indicators early so you can clearly measure your success
2. A joined up approach considering both infrastructure and business applications is critical to success
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Mitigating Deployment Costs
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TCO of Remote Access Service built yourself
TCO of Remote Access from one provider
Managing Costs - Total Cost of Ownership of Remote Access
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Application Management• Significant effort in multiple application
packaging• Frequent application distribution efforts• Complexity of multiple application updates
& updating internal documentation
Internet Connectivity• Dial up service• Wi-Fi service• Mobile Broadband• Home Broadband
Procurement• Multiple Contract Management &
Contract Timelines• Individual Tariff management• Multiple Contractual Pricing reviews• Time & Effort creating spend reporting
to CFO/CIO
Additional costs across IT Service Towers can be considerable
Network Access• VPN enforcement• Identity Management• Multiple Connection Access
Managers
Helpdesk• Training on multiple products needed• Local helpdesk to helpdesk problem
management complexity• Reporting headaches on call
statistics from multiple helpdesks• Complex pathways for technical
problem escalation
IT Service Management• Multiple Vendor Management• Capacity Planning• IT Security Management
Managing Costs - Procurement Dilemma... How to Buy?
Mobile VoiceProcurement understand it – mature commodity product
Clear priced commodity service with simple bills
Needs little ITIL process & often lives outside of IT
No software element installed or managed anywhere
Easy to support – no documentation or helpdesk training
Mobile BroadbandMobile Broadband ≠ Remote Access Service
MNOs only sell a component of the Remote Access Service
Procurement often don’t understand product complexity
Complex / risky pricing with complex billing
Compatible hardware & software needed on laptop
Can be complex for IT to document & support
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Why Mobile Broadband & Mobile Voice are unrelated?
Managing Costs – Single Provider Benefits
UsersSame simple interface on every connection
Easy to read status of connection
Seamless logging of connection activity to assist helpdesk
CEO, CFO & CIOSingle vendor, single bill, simple pricing and full solution covering your Remote Access needs
Predictable and simple pricing means customers deploy a single solution to both power and infrequent users
iPass manages technology risk so the customer can have a “future proof” Mobility Strategy
Customers can easily migrate to 4G technologies when we deliver them
Increase efficiency of employees by making them productive anytime and anywhere
No discrete “black budget” spending on expenses e.g. purchasing at retail rates in hotels and airports
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IT ManagerTotal service Management with iPass Mobility Management Console
Easy service launch because iPass works with existing VPN and user database
Simple metrics reporting across regions and networks prove the success of the service
Security Policies enforced with no impact on user experience
IT HelpdeskiPassConnect simplifies end user troubleshooting
Mobility Management Console drills down to user specific information giving the help desk great historical data
iPass will help reduce Remote Access Service support costs
Organisational RiskEnterprise Laptop vs. 3G Embedded Modules Lifecycle
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vs.
Laptop “life clock” ticks more slowly
Embedded Module “life clock” ticks very very fast
USB is End User upgradeable Embedded module needs an expensive PC engineer
CIO & CFO demand laptop investment lasts 4-5 years
But 3G network upgrades are every 12-18 months
3G embedded modules will quickly be lagging behind
Conclusions
You can quickly mobilise your users with a broad-based Remote Access solution to great benefit
Wi-Fi is the only silver bullet for Mobile Broadband Roaming Costs
Leveraging Mobile Voice & Mobile Broadband Spend doesn’t give a reduction in Remote Access TCO
Mobile Broadband should be a key part of your Remote Access Solution
Procure from a provider that offers flat rate pricing plans and a future-proof solution