W&M 2009 – Mobility and IT - Choosing the right solution for your needs

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Mobility and IT – Choosing the right solution for your needs Nick Forde Senior Manager , 3G Product Marketing & Management

Transcript of W&M 2009 – Mobility and IT - Choosing the right solution for your needs

Mobility and IT – Choosing the right solution for your needs

Nick Forde

Senior Manager ,3G Product Marketing & Management

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Themes

Mobile Applications for Front Line Workers

Leveraging Existing Investments & Avoiding Complex Architecture

Mitigating Deployment Costs and Organisational Risks

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Mobile Application Deployment For Front Line Workers

Seven key points to consider:

1. Mobility means different things to different people

2. Most enterprises today focus on the broad features of enablementa) Individual & team productivity

b) Workflow of business activity

c) Work life balance objectives

d) BCP requirements

Mobile Application Deployment For Front Line Workers

3. Building your Mobile Business Strategya) Identify the Business Need and Objectives

b) What applications are you looking to mobilise?a) E.g. only PIM or ERP & CRM too?

c) Have you identified the application requirements?

Most existing and new business applications are designed for 100MB Etherneta) Application Latency

b) Bandwidth,

c) Screen size etc.

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Mobile Application Deployment For Front Line Workers

4. Define the budget to deliver your strategy successfully

a) Bottom up define your budget

b) Clearly measure your TCO for Remote Access

c) Allows you to effectively charge back IT costs to the business

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Mobile Application Deployment For Front Line Workers

5. Establish a clear policy and publish it to all employeesAllow the business to chose from your range of IT services available

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Power Business Traveler Onsite Occasional Roamer Remote Power Worker

Mobile Application Deployment For Front Line Workers

6. Manage and take care of IT Security requirementsa) Don’t get caught out

b) Don’t impact on your end user ‘s experience

7. Identify the key risks to your success early on, manage risks and protect your investment

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Leveraging Existing Investments & Avoiding Complex Architecture

Why spend a fortune today when you can evolve, not rebuild?

You should look to use your existing architecture and include new technology solutions to mobilise your workers

Leveraging existing investments in the current economic climate is key

Choose a solution that supports and integrates with your existinginfrastructure

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Leveraging Existing Investments & Avoiding Complex Architecture

Look to implement a solution that is both technology agnostic and “future proof”

Don’t build a solution to manage all the connection managers

Consider the user experience

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Mitigating Deployment Costs

1. Define key performance indicators early so you can clearly measure your success

2. A joined up approach considering both infrastructure and business applications is critical to success

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Mitigating Deployment Costs

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TCO of Remote Access Service built yourself

TCO of Remote Access from one provider

Managing Costs - Total Cost of Ownership of Remote Access

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Application Management• Significant effort in multiple application

packaging• Frequent application distribution efforts• Complexity of multiple application updates

& updating internal documentation

Internet Connectivity• Dial up service• Wi-Fi service• Mobile Broadband• Home Broadband

Procurement• Multiple Contract Management &

Contract Timelines• Individual Tariff management• Multiple Contractual Pricing reviews• Time & Effort creating spend reporting

to CFO/CIO

Additional costs across IT Service Towers can be considerable

Network Access• VPN enforcement• Identity Management• Multiple Connection Access

Managers

Helpdesk• Training on multiple products needed• Local helpdesk to helpdesk problem

management complexity• Reporting headaches on call

statistics from multiple helpdesks• Complex pathways for technical

problem escalation

IT Service Management• Multiple Vendor Management• Capacity Planning• IT Security Management

Managing Costs - Procurement Dilemma... How to Buy?

Mobile VoiceProcurement understand it – mature commodity product

Clear priced commodity service with simple bills

Needs little ITIL process & often lives outside of IT

No software element installed or managed anywhere

Easy to support – no documentation or helpdesk training

Mobile BroadbandMobile Broadband ≠ Remote Access Service

MNOs only sell a component of the Remote Access Service

Procurement often don’t understand product complexity

Complex / risky pricing with complex billing

Compatible hardware & software needed on laptop

Can be complex for IT to document & support

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Why Mobile Broadband & Mobile Voice are unrelated?

Managing Costs – Single Provider Benefits

UsersSame simple interface on every connection

Easy to read status of connection

Seamless logging of connection activity to assist helpdesk

CEO, CFO & CIOSingle vendor, single bill, simple pricing and full solution covering your Remote Access needs

Predictable and simple pricing means customers deploy a single solution to both power and infrequent users

iPass manages technology risk so the customer can have a “future proof” Mobility Strategy

Customers can easily migrate to 4G technologies when we deliver them

Increase efficiency of employees by making them productive anytime and anywhere

No discrete “black budget” spending on expenses e.g. purchasing at retail rates in hotels and airports

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IT ManagerTotal service Management with iPass Mobility Management Console

Easy service launch because iPass works with existing VPN and user database

Simple metrics reporting across regions and networks prove the success of the service

Security Policies enforced with no impact on user experience

IT HelpdeskiPassConnect simplifies end user troubleshooting

Mobility Management Console drills down to user specific information giving the help desk great historical data

iPass will help reduce Remote Access Service support costs

Organisational RiskEnterprise Laptop vs. 3G Embedded Modules Lifecycle

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vs.

Laptop “life clock” ticks more slowly

Embedded Module “life clock” ticks very very fast

USB is End User upgradeable Embedded module needs an expensive PC engineer

CIO & CFO demand laptop investment lasts 4-5 years

But 3G network upgrades are every 12-18 months

3G embedded modules will quickly be lagging behind

Conclusions

You can quickly mobilise your users with a broad-based Remote Access solution to great benefit

Wi-Fi is the only silver bullet for Mobile Broadband Roaming Costs

Leveraging Mobile Voice & Mobile Broadband Spend doesn’t give a reduction in Remote Access TCO

Mobile Broadband should be a key part of your Remote Access Solution

Procure from a provider that offers flat rate pricing plans and a future-proof solution

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