NATIONALECONOMICSUNIVERSITYBTEC HND BUSINESS & MANAGEMENTAssignment Cover Sheet

NAME OF STUDENT

REGISTRATION NO.

UNIT TITLEWorking with and Leading People

ASSIGNMENT TITLEHiring and Leading

ASSIGNMENT NO1 of 2 (individual report with group presentation)

NAME OF ASSESSORMr. John Andre

SUBMISSION DEADLINE 27 October 2014, 3 pm

I, __________________________ hereby confirm that this assignment is my own work and not copied or plagiarized from any source. I have referenced the sources from which information is obtained by me for this assignment.

________________________________ _________________________ Signature Date

Unit OutcomesOutcomeEvidence for the criteriaFeedbackAssessors decisionInternal Verification

First attemptRe-work

Be able to use recruitment, selection, and retention procedures

LO1

Prepare documentation to select and recruit a new member of staff1.1

Assess the impact of legal, regulatory, and ethical considerations to the recruitment and selection process1.2

Take part in the selection process1.3

Evaluate own contribution to the selection process1.4

Understand the styles and impact of leadership

LO2Explain the skills and attributes needed for leadership2.1

Explain the difference between leadership and management2.2

Compare leadership styles for different situations2.3

Explain ways to motivate staff to achieve objectives2.4

Be able to work effectively in a team

LO3

Assess the benefits of teamworking for an organisation3.1

Demonstrate working in a team as a leader and member towards specific goals, dealing with any conflict or difficult situation3.2

Review the effectiveness of the team in achieving the goals3.3

Merit grades awardedM1M2M3

Distinction grades awardedD1D2D3

Assignment( ) Well-structuredReference is done properly / should be done (if any)Overall, youve

Areas for improvement:

ASSESSOR SIGNATURE DATE / / NAME:

(Oral feedback was also provided)STUDENT SIGNATURE DATE / /NAME :

FOR INTERNAL USE ONLY VERIFIED YES NO

DATE : VERIFIED BY : NAME :

Scenario Finger Lickin Chicken New HireFinger Lickin Chicken (FLC) is a small chain of restaurants in Hanoi specializing in fried chicken. Its competitors include Ga Rang and KFC. FLC is different from its competitors in three important ways: 1) FLC is open 24 hours per day, 7 days per week so no matter when someone is hungry for fried chicken, FLC is ready to serve them; 2) FLC has their own secret combination of spices for their chicken which includes some spices similar to KFC but also include spices which they believe will be more delicious to Vietnamese customers.; and 3) FLC buys only chickens which are raised following international Good Agricultural Practices (GAP). FLC believes that customers will appreciate the attention to customer service as well as the high quality of their chicken. Other than these differences, FLCs menu is actually the same as KFCs menu.RoleYou are the store manager of one of the FLC stores located in Lotte Center Hanoi. As part of your job, you are responsible for the hiring, firing, and promoting of staff within your store. The owner says you are responsible for operations, you are responsible for profits, and your salary is determined by the profits your store generates. Your store currently has 20 employees which include you, three assistant managers, and 16 workers. During any given shift, there is at least one assistant manager and/or you acting as management. Additionally, for that shift, there are normally four workers and one of those workers will act as a shift leader guiding the less experienced workers on how best to perform their job.While your store has 20 employees, you believe that you should add one more worker. Since your assistant managers will have to work with this new hire, you want them involved in the hiring process. You are also considering whether to have other workers involved in the hiring process as well.Tasks:1. Prepare all relevant documentation to select and recruit the new hire.(1.1)2. Assess the impact of Vietnamese legal, regulatory, and ethical considerations on the recruitment and selection process for this position.(1.2)3. Take part in the selection process either through in-class group presentation or with the CVs included. You should provide notes on each candidate indicating your reasoning to hire or not. (1.3)4. Evaluate your own contribution to the selection process of the new hire.(1.4)5. Explain the skills and attributes the new hire will need to be an effective leader(2.1)6. Explain the difference between leadership and management in the context of FLC(2.2)7. Compare leadership styles for different situations the new high might find himself/herself in(2.3)8. Explain your teams objectives and the ways you could and did motivate your team to achieve those objectives(2.4)9. Assess the benefits that teamwork brought to FLCs hiring process.(3.1)10. Report on your actual performance as a leader and member of your team and how the team worked towards specific goals and dealt with any conflicts or difficult situations.(3.2)11. Review the effectiveness of your team in achieving the goal of hiring the best qualified candidate or giving the best possible group presentation.(3.3)

GRADINGPassis achieved by meeting all the requirements defined in the assessment criteria above.

MeritIdentify and apply strategies to find appropriate solutions(M1)Characteristics / Possible Evidence Effective judgments have been made with respect to documentation and selection, as well as to the legal/ethical impact to the selection process. [For WLP1 only: At least 90% of weekly online quizzes have been attempted (scores on the quizzes are not recorded).]Select and apply appropriate methods/techniques (M2)Characteristics / Possible Evidence Complex information regarding recruiting and selection has been synthesized and processed.Present and communicate appropriate findings (M3)Characteristics / Possible Evidence The appropriate structure and approach have been used, including proper Harvard referencing. Your group presentation and your behavior during lectures and other group presentations was professional.DistinctionUse critical reflection to evaluate own work and justify valid conclusions(D1)Characteristics / Possible Evidence The validity of the hiring results has been evaluated against reasonable (academic) criteria.Take responsibility for managing and organizing activities (D2)Characteristics / Possible Evidence Independence demonstrated and substantial activities have been planned, managed, and organized relating to the practice of hiring, leadership, or teamwork.

Presentation1. The assignment should have a cover page that includes the assignment title, assignment number, course title, module title, Lecturer/tutor name and students name (just the first page of this assessment document, no need for marking pages to be included). 2. Ensure that authenticity declaration has been signed.3. This is an individual assignment but involves working in a group.4. The group presentation should be between 5 -10 minutes long and each group should have 3-5 members.5. A fully typed up professionally presented report document. Use 12 point Calibri font and should be double-spaced, printed on both sides of the paper.6. Your assignment should be word-processed and should be a maximum of 3,500 words in length. Appendices/administrative aspects are outside this word count limit.7. You must acknowledge the sources of information and evidence using the Harvard referencing system.8. Submit both a hard (printed) and soft (electronic in DOCX format) copy by the deadline listed above. The soft copy should be sent to the lecturers email address (john.andre@isneu.org) with the file named WLP_A1_330987923.docx where 330987923 is your student ID. The same file must be submitted to TurnItIn by your school email address with your name in the standard format (if your name is Nguyen Minh Anh then First Name should be Minh Anh and Last Name should be Nguyen) and the subject for your submission must be your student ID only (no extra information in the subject).

Notes to Students for Submission Check carefully the submission date and the instructions given with the assignment. Late assignments may not be accepted. Ensure that you give yourself enough time to complete the assignment by the due date. Do not leave things such as printing to the last minute excuses of this nature will not be accepted for failure to hand-in the work on time. You must take responsibility for managing your own time effectively. If you are unable to hand in your assignment on time and have valid reasons such as illness, you may apply (in writing) for an extension. Failure to achieve a PASS grade will results in a REFERRAL grade being given. Take great care that if you use other peoples work or ideas in your assignment, you properly reference them in your text and any bibliography. Failure to follow any of these instructions may cause you to fail for submitting improperly. NOTE: If you are caught plagiarizing, you could have your grade reduced to zero, or at worst, you could be excluded from the course.WLP Assignment 12