Wk8 Final Exam Jun2013

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Grading Summary These are the automatically computed results of your exam. Grades for essay questions, and comments from your instructor, are in the "Details" section below. Date Taken: 6/2/2013  Time Spent: 1 h , 16 min , 28 secs Points Received: 115 / 150 (76.7%) Question Type: # Of Questions: # Correct: Multiple Choice 5 4 Essay 4 N/A Grade Details - All Questions 1. Question : (TCO A) Cloud computing Student Answer: is the same as e-commerce.  reduces the size of IT organizations.  increases business costs.  requires special software, other than a browser, to be installed on each computer. Instructor Explanation: Week 1 Lecture Points Received: 0 of 10 Comments: 2. Question : (TCO A) Maintaining the organization's financial records is a central purpose of which main business function? Student Answer: manufacturing and accounting finance and accounting (Correct answer) sales and manufacturing finance and sales Instructor Explanation:  p. 19 Points Received: 10 of 10 Comments: 3. Question : (TCO B) The value chain model  Student Answer: categorizes five related advantages for adding value to a firm's products or services.  sees the supply chain as the primary activity for adding value.  

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viewed as a way of implementation and management of computerinformation systems. Information systems on the other hand are a

 bit more challenging and complex in comparison to IT. Information

systems are a set of interrelated components responsible for

collecting, storing and distributing information that directly impacts

decision-making and control within an organization. Aninformation system helps employees analyze problems, helps create

new products, supports decision-making and control in anorganization, and also helps employees visualize complex subjects.

(Management Information Systems, 12/e- Pg 15-16)

InstructorExplanation:

Information technology (IT) consists of all the hardware and software that afirm needs to use to achieve its business objectives. Information systems aremore complex. An information system can be defined technically as a set ofinterrelated components that collect (or retrieve), process, store, anddistribute information to support decision making and control in anorganization. An information system:• supports decision making, coordination, and control• helps employees analyze problems• helps employees visualize complex subjects• helps create new products@ pp. 15 –16 

Points Received: 15 of 25

Comments: While you cited this properly, I mentioned that DeVry does not

want straight "Copy and Paste" in answers...

7. Question : (TCO B)"Knowledge increases exponentially" is a phrase with which weare all familiar. How does this concept apply to electronic business andthe emergence of the digital firm? Support your contentions. 

Student Answer: To put the quote into perspective, I think one way to interpret is to break down how the use of data affects knowledge/wisdom. Dataarranged in a certain manner leads to information, and information

leads to knowledge and knowledge leads to wisdom. As one

 becomes wiser and more experienced, then it can be said that their

knowledge increases exponentially because of the continualdiscovery of new information. Everything we know today can be

tracked down practically in a chain/pyramid type of history. Today,

the internet enables us to feed our minds and expand our

knowledge; so much information is at our finger tips. And withthat, all human knowledge can be connected to anyone with access

to a computer. Businesses in turn take advantage of the humanknowledge to increase electronic business.

Instructor

Explanation:

Student answers will vary. A sample answer is: The exponential increases ofknowledge refer to shared information. For example, once the concept of awheel is established, inheritors of that knowledge do not have to reinvent thewheel. The Internet is a tool similar to the wheel: it is based on sharedstandards and universal tools. The Internet and shared networkingtechnologies are allowing new techniques for attracting customers andselling customers to be developed and adapted very quickly. For example,

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although early Internet retailers had difficulty setting up secure credit cardtransactions and payment systems, today there are many systems in placeas vendors step in to create shared tools for doing this. The Internet isfostering shared knowledge and, as such, propagating ever greaterincreases in that knowledge.@ pp. 373 –405 

Points Received: 25 of 25

Comments:

8. Question : (TCO C) What types of relationships are possible in a relationaldatabase? Describe and give an example of each. 

Student Answer: In a relational database, there are three basic operations used todevelop sets of useful data: select join and project. The select

operation creates a subset of records in the file that meet the

criteria. Select creates a subset of rows in a table to meet certain

criteria. The join operation combines relational tables to provide theuser with additional information that is not directly available in

individual tables. The project operation creates a subset consisting

of columns in a table. The columns would allow the user to create atable using only the required information. For example in a table,

one would need to extract information in columns that they need to

create the new table. (Management Information Systems, 12/e- Pg

215)Instructor

Explanation:

 A one-to-one relationship occurs when each record in one table has only onerelated record in a second table. An example might be a table of salespeopleand a separate table of company cars. Each salesperson can only have onecar, or be related to the one car in the database. A one-to-many relationshipoccurs when a record in one table has many related records in a secondtable. An example might be a table of salespeople and clients. Each

salesperson may have several clients. A many-to-many relationship occurswhen records in one table have many related records in a second table, andthe records in the second table have many related records in the first table. An example might be a clients table and a products table. Clients may buymore than one product, and products are sold to more than one client.@ p. 221 

Points Received: 10 of 25

Comments:

9. Question : (TCO D) Describe the effect of cloud computing on traditional ITinfrastructure. 

Student Answer: The biggest effect of cloud computing on traditional ITinfrastructure is that the user no longer needs to own their owninfrastructure. The fact that ownership of the infrastructure is not

needed, allows the user capital expenditure by renting usage of

infrastructure from a third party provider. By doing that, the useronly consumes resources as a service and pays for what he/she uses.

Based on that, the user can be billed monthly or quarterly based on

the amount of service used. With resources on the cloud, multiple

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users can share computing power amongst themselves and alsoimprove utilization rates so services aren't left stagnant/idle. Cloud

computing in turn helps reduce and cut costs.

Instructor

Explanation:

Because websites, applications, and databases have been moved to a cloudvendor, the corporation does not need infrastructure, such as Web,application, and database servers, as part of its in-house computinginfrastructure. It is replaced by a network infrastructure that providesemployees with Internet access to the cloud services.@ Week 4 Lecture

Points Received: 25 of 25

Comments:

Week 1

1. Question : Which of the following choices may lead to competitive advantage (1) newproducts, services and business models; (2) charging less for superiorproducts; (3) responding to customers in real time? 

Student Answer:1 only 

1 and 2 

2 and 3 

1, 2, and 3

InstructorExplanation:

p. 15 

Points Received: 1 of 1

Comments:

2. Question :  An information system can be defined technically as a set of interrelatedcomponents that collect (or retrieve), process, store, and distributeinformation to support 

Student Answer:decision making and control in an organization. 

communications and data flow. 

manager's analysis of the organization’s raw data.  

the creation of new products and services.

Instructor

Explanation:

p. 15 

Points Received: 1 of 1

Comments:

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 IT infrastructure. 

information system.

InstructorExplanation:

p. 21 

Points Received: 1 of 1

Comments:

7. Question : Lower global costs of labor have 

Student Answer:Left many highly skilled technical employees unemployed.  

increased the demand for local labor. 

created a whole new set of skilled jobs in industrialized nations.  

allowed skilled employees to move into management positions. Instructor

Explanation:

Week 1 Lecture 

Points Received: 1 of 1

Comments:

8. Question : What's new in MIS? 

Student Answer:Mobile platforms that compete with PCs

Virtual meetings 

Cloud computing platforms All of the above 

InstructorExplanation:

p. 7 

Points Received: 1 of 1

Comments:

9. Question : Key corporate assets are 

Student Answer:intellectual property, core competencies, and financial and human

assets. 

production technologies and business processes for sales,marketing, and finance. 

knowledge and the firm's tangible assets, such as goods andservices. 

time and knowledge.

Instructor p. 11 

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Explanation:

Points Received: 1 of 1

Comments:

10. Question : Engineers, scientists, or architects who design new products or servicesfor a firm belong to which level of a business hierarchy?  Student Answer:

Middle management 

Production workers 

Knowledge workers 

Data workers

Instructor

Explanation:

p. 18 

Points Received: 1 of 1

Comments:

11. Question : What is the difference between the Internet and cloud computing? 

Student Answer:None – they are the same. 

They are not related. 

In cloud computing, both information and function are moved to theInternet. 

Cloud computing applications do not use browsers.

Instructor

Explanation:

Week 1 Lecture

Points Received: 1 of 1

Comments:

12. Question :  An exponential rate of innovation means that 

Student Answer:the number of new innovations increases linearly.  

innovation occurs as described by Moore's law. 

as much progress is made in 10 years as the previous 20.  

 All of the above

Instructor

Explanation:

Week 1 Lecture 

Points Received: 1 of 1

Comments:

13. Question : In a business hierarchy, the level that is responsible for monitoring thedaily activities of the business is 

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  Student Answer:middle management. 

service workers. 

production management. 

operational management.InstructorExplanation:

p. 18 

Points Received: 1 of 1

Comments:

14. Question : The term "management information systems" designates a specificcategory of information systems serving 

Student Answer:integrated data processing throughout the firm. 

transaction process reporting. 

employees with online access to historical records. 

middle management functions.

InstructorExplanation:

p. 47 

Points Received: 1 of 1

Comments:

15. Question : To monitor the status of internal operations and the firm's relations withthe external environment, managers need _____ systems. 

Student Answer: decision support 

knowledge 

transaction processing 

management information

Instructor

Explanation:

p. 45 

Points Received: 1 of 1

Comments:

16. Question : Which systems are typically a major source of data for other systems? Student Answer:

Transaction processing systems 

Management information systems 

Executive support systems 

Decision support systems

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  InstructorExplanation:

p. 45 

Points Received: 1 of 1

Comments:

17. Question : Decisions that are unique, rapidly changing, and not easily specified inadvance are best suited to which type of system?  

Student Answer:Management 

Transaction processing 

Executive support 

Decision-support

InstructorExplanation:

p. 48 

Points Received: 1 of 1

Comments:

18. Question : Which systems are especially suited to situations in which the procedurefor arriving at a solution may not be fully predefined in advance? 

Student Answer:Management information systems 

Transaction processing systems 

Decision-support systems 

Knowledge management systems

InstructorExplanation:

p. 48 

Points Received: 1 of 1

Comments:

19. Question : Which systems are designed to span functional areas and focus onexecuting business processes across the firm? 

Student Answer:Decision-support systems 

Management information systems 

CRM 

Enterprise applications

Instructor

Explanation:

p. 51 

Points Received: 1 of 1

Comments:

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 20. Question : Today's companies need fewer levels of management because  

Student Answer:workers need less supervision. 

information systems make daily management decisions. 

the average worker has more extensive training. 

the increased flow of information throughout the organizationsupplants one of the traditional roles of management.

Instructor

Explanation:

Week 1 Lecture 

Points Received: 1 of 1

Comments:

WEEK 2

1. Question :  A characteristic or quality describing an entity is called a(n) 

Student Answer:field. 

tuple. 

key field. 

attribute.

InstructorExplanation:

p. 210 

Points Received: 1 of 1

Comments:

2. Question : The confusion created by _____ makes it difficult for companies to createcustomer relationship management, supply chain management, orenterprise systems that integrate data from different sources. 

Student Answer:batch processing 

data redundancy 

data independence 

online processing

InstructorExplanation:

p. 211 

Points Received: 1 of 1

Comments:

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 3. Question : Duplicate data in multiple data files is called 

Student Answer:data redundancy. 

data multiplication. 

data independence. 

data backups.

Instructor

Explanation:

p. 211 

Points Received: 1 of 1

Comments:

4. Question :  A DBMS 

Student Answer:makes the physical database available for different logical views. 

makes the logical database available for different analytical views. 

makes the physical database available for different analytical views. 

makes the relational database available for different analytical views.

InstructorExplanation:

p. 212 

Points Received: 1 of 1

Comments:

5. Question : The logical view 

Student Answer:shows how data are organized and structured on the storage media.  

presents an entry screen to the user. 

allows the creation of supplementary reports. 

presents data as they would be perceived by end users.

Instructor

Explanation:

p. 212 

Points Received: 1 of 1

Comments:

6. Question : The type of logical database model that treats data as if they were storedin two-dimensional tables is the 

Student Answer:OODBMS. 

pre-digital DBMS. 

relational DBMS. 

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  Comments:

10. Question : Which is the type of database management approach that can handle alarge number of pages or documents? 

Student Answer:Hierarchical DBMS 

Relational DBMS 

Network DBMS 

NoSQL

Instructor

Explanation:

Week 3 Lecture 

Points Received: 1 of 1

Comments:

11. Question : Which is the most prominent data manipulation language today? Student Answer: Access 

DB2 

SQL 

Crystal Reports

Instructor

Explanation:

pp. 217 –218 

Points Received: 1 of 1

Comments:

12. Question : DBMSs typically include report-generating tools in order to 

Student Answer:retrieve and display data. 

display data in an easier-to-read format. 

display data in graphs. 

perform predictive analysis.

Instructor

Explanation:

p. 219 

Points Received: 1 of 1

Comments:

13. Question :  A schematic of the entire database that describes the relationships in adatabase is called 

Student Answer:the data dictionary. 

the intersection relationship diagram. 

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 the entity-relationship diagram. 

the data definition diagram.

InstructorExplanation:

p. 221 

Points Received: 1 of 1

Comments:

14. Question : What is the process of streamlining data to minimize redundancy andawkward many-to-many relationships? 

Student Answer:Normalization 

Data scrubbing 

Data cleansing 

Data defining

InstructorExplanation:

p. 219 

Points Received: 1 of 1

Comments:

15. Question : Cloud computing offers 

Student Answer:no database functions. 

some database functions. 

products only from Amazon and Microsoft. 

None of the above Instructor

Explanation:

p. 217 

Points Received: 1 of 1

Comments:

16. Question :  A data warehouse is composed of  

Student Answer:historical data from legacy systems. 

current data. internal and external data sources. 

historic and current internal data.

Instructor

Explanation:

p. 222 

Points Received: 1 of 1

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  Comments:

17. Question :  A data mart usually can be constructed more rapidly and at lower costthan a data warehouse because 

Student Answer:a data mart typically focuses on a single subject area or line of

business. 

all the information is historical. 

a data mart requires a Web interface. 

all of the information belongs to a single company.

Instructor

Explanation:

p. 223 

Points Received: 1 of 1

Comments:

18. Question : Data mining is a tool that allows users to  

Student Answer:quickly compare transaction data gathered over many years.  

find hidden relationships in data. 

obtain online answers to ad hoc questions in a rapid amount of time.  

summarize massive amounts of data into much smaller, traditionalreports.

InstructorExplanation:

p. 224 

Points Received: 1 of 1

Comments:

19. Question : What is the tool that enables users to view the same data in differentways using multiple dimensions? 

Student Answer:Predictive analysis 

SQL 

OLAP 

Data mining

InstructorExplanation:

p. 224 

Points Received: 1 of 1

Comments:

20. Question : OLAP is a tool that enables 

Student Answer:users to obtain online answers to ad hoc questions in a short amount

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of time. 

users to view both logical and physical views of data.  

programmers to quickly diagram data relationships. 

programmers to normalize data.

InstructorExplanation:

p. 224 

Points Received: 1 of 1

Comments:

Week 3

1. Question :  A characteristic or quality describing an entity is called a(n) 

Student Answer:field. 

tuple. 

key field. 

attribute.

InstructorExplanation:

p. 210 

Points Received: 1 of 1

Comments:

2. Question : The confusion created by _____ makes it difficult for companies to createcustomer relationship management, supply chain management, orenterprise systems that integrate data from different sources. 

Student Answer:batch processing 

data redundancy 

data independence 

online processing

Instructor

Explanation:

p. 211 

Points Received: 1 of 1Comments:

3. Question : Duplicate data in multiple data files is called 

Student Answer:data redundancy. 

data multiplication. 

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 data independence. 

data backups.

InstructorExplanation:

p. 211 

Points Received: 1 of 1

Comments:

4. Question :  A DBMS 

Student Answer:makes the physical database available for different logical views. 

makes the logical database available for different analytical views. 

makes the physical database available for different analytical views. 

makes the relational database available for different analytical views.

Instructor

Explanation:

p. 212 

Points Received: 1 of 1

Comments:

5. Question : The logical view 

Student Answer:shows how data are organized and structured on the storage media.  

presents an entry screen to the user. 

allows the creation of supplementary reports. 

presents data as they would be perceived by end users.

Instructor

Explanation:

p. 212 

Points Received: 1 of 1

Comments:

6. Question : The type of logical database model that treats data as if they were storedin two-dimensional tables is the 

Student Answer:OODBMS. 

pre-digital DBMS. relational DBMS. 

hierarchical DBMS.

Instructor

Explanation:

p. 213 

Points Received: 1 of 1

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  Comments:

7. Question :  A field identified in a table as holding the unique identifier of the table'srecords is called the 

Student Answer:primary key. 

key field. 

primary field. 

unique ID.

Instructor

Explanation:

p. 213 

Points Received: 1 of 1

Comments:

8. Question : The data dictionary serves as an important data management tool by Student Answer:assigning attributes to the data. 

creating an inventory of data contained in the database.  

presenting data as end users or business specialists would perceivethem. 

maintaining data in updated form.

Instructor

Explanation:

p. 217 

Points Received: 1 of 1

Comments:

9. Question :  An automated or manual file that stores information about data elementsand data characteristics such as usage, physical representation,ownership, authorization, and security is the 

Student Answer:data dictionary. 

data definition diagram. 

entity-relationship diagram. 

relationship dictionary.

InstructorExplanation:

p. 217 

Points Received: 1 of 1

Comments:

10. Question : Which is the type of database management approach that can handle alarge number of pages or documents? 

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  Student Answer:Hierarchical DBMS 

Relational DBMS 

Network DBMS 

NoSQLInstructorExplanation:

Week 3 Lecture 

Points Received: 1 of 1

Comments:

11. Question : Which is the most prominent data manipulation language today? 

Student Answer: Access 

DB2 

SQL 

Crystal Reports

Instructor

Explanation:

pp. 217 –218 

Points Received: 1 of 1

Comments:

12. Question : DBMSs typically include report-generating tools in order to 

Student Answer:retrieve and display data. 

display data in an easier-to-read format. 

display data in graphs. 

perform predictive analysis.

Instructor

Explanation:

p. 219 

Points Received: 1 of 1

Comments:

13. Question :  A schematic of the entire database that describes the relationships in a

database is called Student Answer:the data dictionary. 

the intersection relationship diagram. 

the entity-relationship diagram. 

the data definition diagram.

Instructor p. 221 

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Explanation:

Points Received: 1 of 1

Comments:

14. Question : What is the process of streamlining data to minimize redundancy andawkward many-to-many relationships? Student Answer:

Normalization 

Data scrubbing 

Data cleansing 

Data defining

Instructor

Explanation:

p. 219 

Points Received: 1 of 1

Comments:

15. Question : Cloud computing offers 

Student Answer:no database functions. 

some database functions. 

products only from Amazon and Microsoft. 

None of the above InstructorExplanation:

p. 217 

Points Received: 1 of 1

Comments:

16. Question :  A data warehouse is composed of  

Student Answer:historical data from legacy systems. 

current data. 

internal and external data sources. 

historic and current internal data.

InstructorExplanation:

p. 222 

Points Received: 1 of 1

Comments:

17. Question :  A data mart usually can be constructed more rapidly and at lower costthan a data warehouse because 

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  Student Answer:a data mart typically focuses on a single subject area or line of

business. 

all the information is historical. 

a data mart requires a Web interface. 

all of the information belongs to a single company.

InstructorExplanation:

p. 223 

Points Received: 1 of 1

Comments:

18. Question : Data mining is a tool that allows users to  

Student Answer:quickly compare transaction data gathered over many years.  

find hidden relationships in data. 

obtain online answers to ad hoc questions in a rapid amount of time.  

summarize massive amounts of data into much smaller, traditionalreports.

Instructor

Explanation:

p. 224 

Points Received: 1 of 1

Comments:

19. Question : What is the tool that enables users to view the same data in different

ways using multiple dimensions? Student Answer:Predictive analysis 

SQL 

OLAP 

Data mining

Instructor

Explanation:

p. 224 

Points Received: 1 of 1

Comments:

20. Question : OLAP is a tool that enables 

Student Answer:users to obtain online answers to ad hoc questions in a short amount

of time. 

users to view both logical and physical views of data.  

programmers to quickly diagram data relationships. 

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 programmers to normalize data.

Instructor

Explanation:

p. 224 

Points Received: 1 of 1

Comments:

WEEK 4

1. Question :  A device that acts as a connection point between computers and that canfilter and forward data to a specified destination is called a 

Student Answer:hub. 

switch. 

router. NIC. 

Instructor

Explanation:

p. 248 

Points Received: 1 of 1

Comments:

2. Question : Which device sends data packets to all connected devices in a network?  

Student Answer:Network interface card 

Hub 

Router  

None of the above

InstructorExplanation:

p. 248 

Points Received: 1 of 1

Comments:

3. Question : The method of slicing digital messages into parcels, transmitting themalong different communication paths, and reassembling them at theirdestination is called 

Student Answer:multiplexing. 

packet switching. 

packet routing. 

 ATM.

Instructor p. 250 

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  Points Received: 1 of 1

Comments:

11. Question : Which type of signal follows a straight line and does not bend with thecurve of the Earth? 

Student Answer:Radio 

Satellite 

Microwave 

Fiber optic

Instructor

Explanation:

p. 256 

Points Received: 1 of 1

Comments:

12. Question : Data is sent through the fiber optic cable by a  

Student Answer:router. 

laser device. 

optical device. 

multiplexer.

Instructor

Explanation:

p. 255 

Points Received: 1 of 1

Comments:

13. Question :  A domain name server  

Student Answer:provides interconnectivity on the Internet. 

serves a single domain. 

converts domain names to IP addresses. 

prevents hackers from bringing down the Internet. Instructor

Explanation:

 p. 255 

Points Received: 0 of 1

Comments:

14. Question : Net neutrality means 

Student Answer:that everyone pays the same for Internet access. 

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 that everyone has equal access to information on the Internet. 

that cable providers can charge different prices based on bandwidth.  

that there will be no federal regulation of the Internet. Instructor

Explanation:

p. 262 

Points Received: 1 of 1

Comments:

15. Question : Which technology uses the Internet Protocol to deliver voice informationin digital form using packet switching? 

Student Answer:TCP/IP 

VPN 

VoIP 

None; voice information is digitally delivered using ATM.

Instructor

Explanation:

Week 4 Lecture, p. 265 

Points Received: 1 of 1

Comments:

16. Question : In the cloud computing model, 

Student Answer:servers to support intranet and extranet are virtualized to a cloud. 

enterprise networks disappear. 

users lose access to certain applications. 

corporate resources increase. InstructorExplanation:

Week 4 Lecture 

Points Received: 1 of 1

Comments:

17. Question :  A cloud computing model 

Student Answer:

reduces the staff required to operate a typical IT organization. increases the staff required to operate a typical IT organization. 

does not change the staff required to operate a typical ITorganization. 

moves all IT infrastructure to the cloud. Instructor

Explanation:

Week 4 Lecture 

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  Points Received: 0 of 1

Comments:

18. Question : Cost reductions in using cloud based services stem from  

Student Answer: reductions in staff. 

reductions in energy usage. 

reductions in servers. 

 All of the above

Instructor

Explanation:

Week 4 Lecture 

Points Received: 1 of 1

Comments:

19. Question : In an RFID system, a(n) _____ is electronically programmed withinformation that can uniquely identify an item, such as an electronic code. 

Student Answer:reader  

antenna 

microchip 

tag

Instructor

Explanation:

p. 279 

Points Received: 1 of 1

Comments:

20. Question : The cloud computing model described in the lecture is an example ofwhich cloud computing model? 

Student Answer:SaaS (Software as a Service) 

Cloud based operating systems 

Virtualization of servers 

Cloud based applications Instructor

Explanation:

Week 4 Lecture 

Points Received: 1 of 1

Comments:

WEEK 5

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 1. Question : Which type of infrastructure services provides voice and videoconnectivity to employees, customers, and suppliers? 

Student Answer:Networking 

Telephone 

VOIP 

Telecommunications

Instructor

Explanation:

p. 165 

Points Received: 1 of 1

Comments:

2. Question : Specifications that establish the compatibility of products and the ability tocommunicate in a network are called 

Student Answer:network standards. 

telecommunications standards. 

technology standards. 

Internet standards.

Instructor

Explanation:

p. 174 

Points Received: 1 of 1

Comments:

3. Question : _____ unleash powerful economies of scale and result in declines inmanufactured computer products. 

Student Answer:Internet and web technologies 

Technology standards 

Linux and open-source software 

Client/server technologies

Instructor

Explanation:

p. 174 

Points Received: 1 of 1

Comments:

4. Question : Which model can be used to analyze the direct and indirect costs to helpfirms determine the actual cost of specific technology implementations? 

Student Answer:Total cost of ownership 

Return on investment 

Breakeven point 

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 Cost benefit analysis

Instructor

Explanation:

p. 196 

Points Received: 1 of 1

Comments:

5. Question : The practice of contracting custom software development to an outsidefirm is commonly referred to as 

Student Answer:outsourcing. 

scaling. 

service-oriented architecture. 

application integration.

Instructor

Explanation:

p. 191 

Points Received: 1 of 1

Comments:

6. Question : What is the act of providing hardware and software capabilities asservices over the Internet? 

Student Answer: Autonomic computing 

Cloud computing 

Grid computing 

OutsourcingInstructor

Explanation:

p. 183 

Points Received: 1 of 1

Comments:

7. Question : In order to achieve maximum benefit from an enterprise softwarepackage, a business 

Student Answer:customizes the software to match all of its business processes.  

uses only the processes in the software that match its ownprocesses. 

changes the way it works to match the software business processes.  

selects only the software that best matches its existing businessprocesses.

InstructorExplanation:

p. 339 

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  Points Received: 1 of 1

Comments:

8. Question : Which best describes a suite of integrated software modules for financeand accounting, human resources, manufacturing and production, andsales and marketing that allows data to be used by multiple functions andbusiness processes? 

Student Answer:Process management software 

ERP systems 

Groupware 

 Application software

Instructor

Explanation:

p. 338 

Points Received: 1 of 1

Comments:

9. Question : Which type of software enables data to be used by multiple functions andbusiness processes for organization coordination and control? 

Student Answer:Groupware 

 Application software 

Collaboration software 

Enterprise software

Instructor

Explanation:

pp. 339 –340 

Points Received: 1 of 1

Comments:

10. Question : Which type of software is built around thousands of predefined businessprocesses? 

Student Answer:Process management software 

Collaboration software 

Enterprise software 

Groupware

InstructorExplanation:

pp. 338 –339 

Points Received: 1 of 1

Comments:

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 11. Question :  A company's suppliers, their supplier's suppliers, and the processes formanaging relationships with them constitute 

Student Answer:the supplier's internal supply chain. 

the external supply chain. 

the upstream portion of the supply chain. 

the downstream portion of the supply chain.

Instructor

Explanation:

p. 341 

Points Received: 1 of 1

Comments:

12. Question :  A company's organizations and processes for distributing and deliveringproducts to the final customers constitute 

Student Answer:the supplier's internal supply chain. 

the external supply chain. 

the upstream portion of the supply chain. 

the downstream portion of the supply chain.

Instructor

Explanation:

p. 341 

Points Received: 1 of 1

Comments:

13. Question :Inefficiencies arise in a supply chain because of  

Student Answer:inaccurate or untimely information. 

poor integration between systems of suppliers, manufacturers, anddistributors. 

inefficient or inaccurate systems. 

unforeseeable events.

Instructor

Explanation:

p. 344 

Points Received: 1 of 1

Comments:

14. Question : Companies with effective supply chain management systems can expect  

Student Answer:improved customer service and responsiveness. 

cost reduction. 

reduced inventory levels. 

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  Points Received: 1 of 1

Comments:

18. Question :  _____ integrate(s) multiple applications from multiple business functions,business units, or business partners to deliver a seamless experience forthe customer, employee, manager, or business partner and provide(s) agreater degree of cross-functional integration than the traditionalenterprise applications. 

Student Answer:PRM software 

SFA software 

ERP suites 

Service platforms

Instructor

Explanation:

p. 360 

Points Received: 1 of 1

Comments:

19. Question : Which metric is based on the relationship between the revenue producedby a specific customer, the expenses incurred in acquiring and servicingthat customer, and the expected life of the relationship between thecustomer and the company? 

Student Answer:Churn rate 

CLTV 

Cost per lead 

Cost per sale InstructorExplanation:

p. 355 

Points Received: 1 of 1

Comments:

20. Question : Operational CRM applications include tools for  

Student Answer:identifying buying patterns. 

calculating CLTV. 

sales force automation. 

pinpointing unprofitable customers. Instructor

Explanation:

p. 354 

Points Received: 1 of 1

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  Comments:

WEEK 6

1. Question : What will you need to understand and measure for an effectivereengineering project? 

Student Answer:Cost and risk 

Performance of existing processes for a baseline 

Strategic analysis and workflow 

Inputs and outputs

Instructor

Explanation:

p. 492 

Points Received: 1 of 1Comments:

2. Question : Enabling organizations to make continual improvements to manybusiness processes and to use processes as the fundamental buildingblocks of corporate information systems is the goal of  

Student Answer:BPM. 

BPR. 

reengineering. 

workflow management.InstructorExplanation:

p. 492 

Points Received: 1 of 1

Comments:

3. Question : The _____ is directly responsible for the individual systems project. 

Student Answer:project management group 

project team 

IS steering committee corporate strategic planning committee 

InstructorExplanation:

p. 532 

Points Received: 1 of 1

Comments:

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 Conversion

Instructor

Explanation:

p. 500 

Points Received: 1 of 1

Comments:

8. Question : What is the primary driving factor in firms to select domestic outsourcingfirms to build system solutions? 

Student Answer:To take advantage of technical skills the firm does not have  

To save labor costs 

To avoid change management issues 

 All of the above Instructor

Explanation:

p. 511 

Points Received: 1 of 1

Comments:

9. Question : The four kinds of structural organizational change enabled by IT, in orderfrom least to most risky, are 

Student Answer:rationalization, automation, reengineering, and redesigning. 

rationalization, automation, reengineering, and paradigm shift. 

automation, rationalization, reengineering, and paradigm shift. 

automation, redesigning, restructuring, and paradigm shift.Instructor

Explanation:

p. 489 

Points Received: 1 of 1

Comments:

10. Question : Traditional software development methodologies often fail because 

Student Answer:insufficient funds are allocated. 

users are not an integral part of the development process. 

not enough planning is done. 

the IT staff does not have the necessary skills. InstructorExplanation:

p. 506 

Points Received: 1 of 1

Comments:

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 Real options pricing model 

Capital budgeting 

 Accounting rate of return on ROI

Instructor

Explanation:

p. 538 

Points Received: 1 of 1

Comments:

15. Question :  An example of an external integration tool would be: 

Student Answer:to define task dependencies. 

to include user representatives as active members of the projectteam. 

to create a PERT chart. 

to hold frequent project team meetings.

InstructorExplanation:

p. 545 

Points Received: 1 of 1

Comments:

16. Question :  Agile methodologies emphasize 

Student Answer:thorough planning before the project starts. 

sequential execution of the six steps of system development.  isolation of users from developers. 

incremental development of small working pieces of the project. Instructor

Explanation:

Week 6 Lecture 

Points Received: 1 of 1

Comments:

17. Question : The major variables in project management are 

Student Answer:scope, time, cost, and performance. scope, time, cost, quality, and risk. 

time, cost, quality, performance, and risk. 

time, cost, scope, and performance. Instructor

Explanation:

p. 490 

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  Points Received: 1 of 1

Comments:

18. Question : Using a strategic analysis approach, an organization's informationrequirements are known through a small number of  

Student Answer:milestones and dates. 

critical success factors. 

key management decisions. 

organizational changes.

Instructor

Explanation:

p. 506 

Points Received: 1 of 1

Comments:

19. Question : In which approach to systems building are the development stagesorganized so that tasks in one stage are completed before the tasks in thenext stage have begun? 

Student Answer:Traditional 

Prototyping 

RAD 

 All of the above

Instructor

Explanation:

p. 514 

Points Received: 1 of 1

Comments:

20. Question : The process of building an experimental system quickly and inexpensivelyfor demonstration and evaluation so that users can better determineinformation requirements. 

Student Answer:agile. 

JAD. 

prototyping. 

agile or prototyping.

InstructorExplanation:

p. 507 

Points Received: 1 of 1

Comments:

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WEEK 7

1. Question : Social media sites result in loss of personal information because 

Student Answer:sites lack appropriate tools to prevent security fraud. 

hackers spend more time working to penetrate the sites. users are not careful and share inappropriate business or personal

information. 

Wikileaks is publishing social media site information. InstructorExplanation:

Week 7 Lecture 

Points Received: 1 of 1

Comments:

2. Question : Information systems 

Student Answer:pose traditional ethical situations in new manners. 

raise new ethical questions. 

raise the same ethical questions created by the Industrial Revolution.  

raise ethical questions primarily related to information rights andobligations.

Instructor

Explanation:

p. 124 

Points Received: 1 of 1

Comments:

3. Question : The feature of social institutions that means mechanisms are in place todetermine responsibility for an action is called 

Student Answer:due process. 

accountability. 

courts of appeal. 

the judicial system.

Instructor

Explanation:

p. 129 

Points Received: 1 of 1

Comments:

4. Question : The process in law-governed societies in which laws are known andunderstood and there is an ability to appeal to higher authorities to ensurethat the laws are applied correctly is called 

Student Answer:liability. 

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 due process. 

courts of appeal. 

FOI appeals.

Instructor

Explanation:

p. 129 

Points Received: 1 of 1

Comments:

5. Question : Immanuel Kant's Categorical Imperative states that 

Student Answer:if an action cannot be taken repeatedly, then it is not right to be taken

at any time. 

one should take the action that produces the least harm or incurs theleast cost. 

one can put value in rank order and understand the consequences ofvarious courses of action. 

if an action is not right for everyone to take, it is not right for anyoneto take.

InstructorExplanation:

p. 130 

Points Received: 1 of 1

Comments:

6. Question : The ethical "no free lunch" rule states that  

Student Answer: if an action cannot be taken repeatedly, then it is not right to be takenat any time. 

one should take the action that produces the least harm or incurs theleast cost. 

one can put values in rank order and understand the consequencesof various courses of action. 

everything is owned by someone else, and that the creator wantscompensation for this work.

Instructor

Explanation:

p. 130 

Points Received: 1 of 1

Comments:

7. Question : European privacy protection is _____ than in the United States.  

Student Answer:less far-reaching 

less liable to laws 

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 much less stringent 

much more stringent

InstructorExplanation:

p. 134 

Points Received: 1 of 1

Comments:

8. Question : Intellectual property can best be described as 

Student Answer:intangible property created by individuals or corporations. 

unique creative work or ideas. 

tangible property created from a unique idea. 

the manifestation of an intangible idea.

Instructor

Explanation:

pp. 138 –139 

Points Received: 1 of 1

Comments:

9. Question : It is not feasible for companies to produce error-free software because 

Student Answer:any programming code is susceptible to error. 

it is not possible to create perfect software on a large scale.  

errors can be introduced in the maintenance stage of development. 

any software of any complexity will have errors.

Instructor

Explanation:

p. 143 

Points Received: 1 of 1

Comments:

10. Question : The practice of spamming has been growing because  

Student Answer:it is unregulated. 

it is good advertising practice and brings in many new customers. 

it helps pay for the Internet. 

it is so inexpensive and can reach so many people.

InstructorExplanation:

p. 145 

Points Received: 1 of 1

Comments:

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 pretending to be a legitimate business' representative in order to

garner information about a security system. 

pretending that attached information is from a business associate, ordirecting users to fake websites. 

Using e-mails for threats and harassment.Instructor

Explanation:

p. 301 

Points Received: 1 of 1

Comments:

15. Question : Evil twins are 

Student Answer:Trojan horses that appears to the user to be legitimate commercial

software applications. 

E-mail messages that mimic the e-mail message of a legitimatebusiness. 

Fraudulent websites that mimic a legitimate business's website. 

bogus wireless networks that look legitimate to users. InstructorExplanation:

p. 301 

Points Received: 1 of 1

Comments:

16. Question : The HIPAA Act of 1996 

Student Answer: requires financial institutions to ensure the security of customer data. 

specifies best practices in information systems security and control. 

imposes responsibility on companies and management to safeguardthe accuracy of financial information. 

outlines medical security and privacy rules.

Instructor

Explanation:

p. 306 

Points Received: 1 of 1

Comments:

17. Question : Financial institutions are required to ensure the security andconfidentiality of customer data through the 

Student Answer:Investor Protection Act. 

Financial Services Modernization Act of 1999. 

Financial Security Act of 1997. 

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 Personal Security and Confidentiality Act of 1986.

Instructor

Explanation:

p. 306 

Points Received: 1 of 1

Comments:

18. Question :  Automated data are more susceptible to destruction, fraud, error, andmisuse because information systems concentrate data in computer filesthat 

Student Answer:are usually embedded in legacy systems that are easy to access.  

are not secure because the technology to secure them did not existat the time the files were created. 

have the potential to be accessed by large numbers of people and bygroups outside of the organization. 

are frequently available on the Internet.

Instructor

Explanation:

p. 293 

Points Received: 1 of 1

Comments:

19. Question : The vulnerability inherent in wireless networking is due to 

Student Answer:use of the SSIDs. 

broken encryption or users who do not set up secure systems.  

the lack of robust encryption capabilities. 

the lack of protection against war driving.

Instructor

Explanation:

p. 317 

Points Received: 1 of 1

Comments:

20. Question : Statement ranking information risks are included in a(n) 

Student Answer:security policy. 

 AUP. 

risk assessment. 

business impact analysis.

Instructor

Explanation:

p. 310 

Points Received: 1 of 1

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  Comments: