WIYCR Analysis Slides

WIYCRProblems & SolutionsRachel Huang Fion Tsang Louis Lo Boryana Uzunova

WIYCR

Agenda

Cultural DimensionsProblems in

WIYCRSurface Solutions

Core Solutions

Conclusion

WIYCR

Cultural Dimension

Uncertainty Avoidance

Cultural Dimensions Problems Surface Solutions Core Solutions Conclusion

WIYCR

Cultural Dimension

Power Distance


WIYCR

Cultural Dimension

Collectivism vs. Individualism


WIYCR

Cultural Dimension

Masculinity vs. Femininity


WIYCR

Problems in WIYCR

Guest Complaints300%

TensionsLow

Motivation

6 manager

s

2 year


WIYCR

Surface solution

Short-term FlexibleEasy to

implement

Cultural Dimensions Problems Surface Solution Core Solutions Conclusion

Surface solution-Team Building Exercises


WIYCR

What are Team-Building Exercises?

Challenging tasks that are not related to work

Ice-breakers before meetings, team sports

Raft-building, Master-chef challenge etc.


WIYCR

Goal-setting theory


WIYCR

Why Team Building Exercises?

Establish team-bonding

Encourage team work and communication

Understand each others working style

Reduce tension among staff, increase job motivation


WIYCRImplementation plan

Regular basis

Department-based

Both expat. managers and local

staff involved

Duration: 1 day at most


WIYCR

How to access effectiveness?Expat. manager turnover rate

Job satisfaction ratings

Number of guest complaints per week


Core solution-Trivia Game/Leadership Training/Staff Training and Development


WIYCRSurface vs. Core Solutions


WIYCR

-easy-cheap-fast-immediate

SU

RFA

CE

WIYCRSurface + Core Solutions


WIYCR

Surface Solutio

n

Core Solutio

n

Immediate and

Durable effect

WIYCRSurface vs. Core Solutions


WIYCR

-easy-cheap-fast-immediate

-hard-expensive-timey-delayed

SU

RFA

CE

CO

RE

WIYCRSurface + Core Solutions


WIYCR

Surface Solutio

n

Core Solutio

n

Immediate and

Durable effect

WIYCRCore Solutions


WIYCR

Cultural Trivia

Interactive Cultural Questions

Mixed Teams

Self-Reflection

Effective Managers

Low Season

What?

How?

Why?

Who?

When?

Controlling: Turnover Ratio & Job Satisfaction Survey

WIYCRCore Solutions


WIYCR

Leadership Training

Effective Management

StylesBoost

performance

Redesigning strategies

Effective Managers

Low Season

What?

Why?

How?

Who?

When?

Controlling:Guest Complaints Ratio

WIYCRCore Solutions: Staff Training and Development

What? Systematic training Hospitality

Why?Improve service

quality and efficiency

Guest Satisfaction

Who? Hospitality Coach Frontline Staff

How? 2-3-week Training

Number of complaints


WIYCR

WIYCRCore Solutions: Staff Training and Development

Reduce Cultural Differences

BuildOwnership

DemonstrateTrust

RetainConsistency

Staff Developmen

t


WIYCR

Conclusion

Profitability

Surface Solutions

Core Solutions

Resolve Cultural

Differences


WIYCR

WIYCR Analysis Slides

Documents

Transcript of WIYCR Analysis Slides