WIRI AND MARSDEN

POINT TERMINAL

SITE SAFETY INDUCTION

WOSL Overview i.

WOSL Values i.

CLARIT i.

Site Overview 1

Duty of Care 2

Health & Safety Policy 3

Safety Case 4

Induction 5

Security 6

Personal Protective Equipment 7

WOSL Rules and Policies 8

Take-5 Philosophy 9

Just Culture 10

Static Electricity 11

Emergency Response 12

Fire Alarm Call Points

Spill Response

13

14

Housekeeping 15

Manual Handling 16

Safe Work Permits 17

Isolation & Tag Out 18

Plants & Equipment 19

Safety Data Sheets 20

Radio Etiquette 21

Bulk Drivers Continue

Bulk Fuels Loading 22

Slops Management 23

Gantry Design & Equipment 24

Gantry Safety Equipment 25

Loading Procedure

Hazard Identification

Three Strikes Policy

26

27

28

Contents ---

WOSL Overview

Wiri and Marsden Point Terminal (MPT) are operated by Wiri Oil Services Limited

on behalf of B.P., Mobil, Z-Energy and Z(2015). The Terminal has bulk fuel

storage and truck loading facilities. Their primary function is to receive

petroleum fuel by a high pressure pipeline from Refining New Zealand (RNZ) at

Marsden Point and to provide storage in bulk tanks for downstream customers.

Fuel is distributed by pipeline to the Auckland International Airport and via a

load-out Gantry to the greater Auckland and Northland Regions. WOSL is both

regionally and nationally significant in terms of fuel supply. The Company

Health & Safety motto is simply –

HSE it’s how we do business

WOSL Values

• WOSL’s aspiration is to become widely recognised as a High Reliability Organisation (HRO).

• This means WOSL is committed to delivering the highest possible level of safety, reliability and quality performance.

• WOSL aims to set very high standards and attempt to exceed them, rather than be satisfied with minimum compliance.

• A “Customs Controlled Area” (“CCA”) is a secure and controlled environment where the activities are monitored or conducted by Customs. Since the terminal areas (Wiri & MPT) and the Control Room (Wiri only) are Custom Controlled Areas, WOSL will provide security sufficient to ensure that no persons or vehicle can enter the facilities that is not authorised by WOSL to do so.

CLARIT

Based on the current and future operational and maintenance activities,

numerous hazards exist. Contractors, drivers and staff will be expected to

respect and abide by our Values:

Comply; with the law, policies and procedures

Leadership; we set clear priorities and reduce complexities

Accountability; we know the rules and we stick to them

Respect; our neighbours, people, policies, others’ views

Intervene; in any unsafe or non-compliant actions / conditions

Teamwork get the right skills and use them

i

Site Overview

Wiri Terminal

Wiri Oil Terminal receives and delivers 3 billion litres of fuel per annum

(NZ total volume 7.5bl)

Wiri Storage Tanks:

Petrol x 56ml

Diesel x 24ml

Jet A1 x 36ml

Trucks – 210 per day (2016)

Airport Tanks – 4ml per day (2016)

Site Overview 1

Marsden Point Terminal

Marsden Point Terminal receives and delivers 300 million litres of fuel per

annum

MPT Storage Tanks:

Petrol x 4ml

Diesel x 2ml

Trucks – 40 per day (2016)

According to the Health and Safety at Work Act 2015, when two or more

businesses are working together at the same location or through a contracting

chain, they must work together to fulfil their duties of care.

Where those duties overlap, they need to consult, cooperate, and coordinate

their activities to meet their health and safety responsibilities to workers and

others.

WOSL duties are to;

• provide a clean and safe working environment for all personnel working

on the site, including access to and from work areas

• provide safe, well maintained plant and equipment

• provide safe systems of work such as Operating Procedures, Permits to

Work, Job Safety Analysis

• provide appropriate PPE to all staff which fits well, is in good condition

and is suitable for the task

• ensure that correct training and supervision is provided

• consult with all workers and follow up promptly and provide feedback on

any Health, Safety, Security and Environment matters that may arise

Your duties are to;

• Take responsibility for your own and others safety and ensure your actions

do not harm others

• Wear appropriate PPE as required by PPE policy, signage, Permits to Work

or as directed by staff or your supervisor

• Actively identify and assess hazards

• Report all incidents, near misses, potential incidents immediately

• Failure to comply may result in being banned from this Terminal through

the WOSL three strike system (see chapter 26)

You You take ownership of your own and others safety and

manage yourselves accordingly

+ WOSL We set the standards to ensure your safety whilst on our

sites =

A partnership between us where we both comply with

legislation and work towards Goal Zero Harm, Zero

Disruption, Zero Product to Ground

Duty of Care IN

A N

UT

SH

EL

L

12 2

In line with our High Reliability Organisation (HRO) vision, it is the objective of

Wiri Oil Services Limited (WOSL) to provide the highest possible standards in

HSSE (Health, Safety, Security, and Environment) to all employees, contractors,

customers, visitors and neighbours. The approach of WOSL to HSSE is one of

continuous improvement. We embrace a culture of only accepting the highest

HSE standards and compliance. We will constantly review our HSSE

Management System to be at “best practice” in performance, through

enhancing the skills, knowledge and commitment of our workforce and site

users. Our motto is:

“HSSE: it’s how we do business”

Our aims are to:

• Continuously improve our HSSE standards by establishing targets and

objectives, and reviewing performance on a regular basis.

• Consult and engage with employees, contractors, site users and customers

regarding HSE issues.

• Apply risk management principles to identify, assess and control hazards and

threats within the workplace.

• Provide each WOSL employee with appropriate training, equipment and

support to consistently perform their duties in a safe manner, and ensure

contractor service providers do likewise.

• Ensure that all site users understand their responsibilities in reporting and

recording work place incidents, accidents, near misses and potential

incidents (unsafe conditions and unsafe acts).

• Be recognised as a High Reliability Organisation and acknowledged as a

good corporate citizen, concerned for the safety and well-being of our staff,

contractors, customers, visitors and neighbours.

WOSL is designated as a Major Hazard Facility (MHF) Upper Tier, and considers

the maintenance of effective major accident hazard barriers, over the life of

the facility, to be critical to the safe operations of the facility.

WOSL operates an Environmental Management Plan that protects and secures

our environment by seeking to minimise the impact of our activities. We will

Health & Safety Policy 3

strive for continuous improvement. All staff and contractors are responsible for

working within the plan.

As General Manager, I take personal responsibility for making HSSE a vital part

of the business. I am personally committed to constantly improving and

championing HSSE, creating a workplace whereby everyone views HSSE as

how business is to be done at WOSL.

Ian Cummings

General Manager

Wiri and Marsden Point Oil Terminals are Major Hazard Facilities (MHF)

MHFs are sites that store, handle and process large quantities of hazardous

chemicals and dangerous goods. The Wiri terminal has a Safety Case and the

Marsden Point terminal has a Major Accident Prevention Policy (MAPP) which

describes how we manage potential Major Incidents.

The Safety Case contains the following sections:

Facility Description: How the facility operates

Safety Assessment: How we go about identifying potential Major Incidents

Safety Management System: How we go about controlling potential Major

Incidents

Emergency Response Plan: How we go about responding to a Major Incident.

Everybody working at our terminals play a part in the prevention of incidents:

follow the site rules and procedures and the instructions from the WOSL team.

For more information about the Safety Case or MAPP please ask your host.

Additionally, you can find information on www.wosl.co.nz

Safety Case 4

This induction is delivered to all visitors, staff, and contractors who will likely be

required to work unsupervised and to drivers who will be bulk loading from any

of the bays (Diesel, Petroleum and/or Jet A1). The induction describes the site-

specific safety rules, such as emergency response and site-specific hazards

you’re likely to encounter.

Your induction will consist of one or more of the following modules:

A) Safety Conversation delivered by WOSL staff

B) Induction video

C) This Site Safety Guide booklet

D) Upon completion of the site induction you will be required to complete a

short questionnaire. Following successful completion of the questionnaire,

you may be issued with a swipe card which is valid for 3 years after which

you will be required to complete a refresher test.

Due to the nature of hazards on site, the swipe card does not have to be visible

at all times, but must be available to present upon request.

Induction 5

All visitors must sign in at the security hut register (Wiri) or the admin building

(MPT) and sign out when leaving the site for any period, for Roll Call purposes in

case of emergency

Possession of any source of ignition is prohibited throughout the terminal. As

well as the obvious ignition sources such as matches and lighters less obvious

items are prohibited without special permission, such as but not limited to:

• Digital cameras or cameras equipped with batteries, electronic flashes

• Cell phones, pagers, MP3 player, laptops and tablets

• Power tools

• Vehicles with faulty exhaust systems, uncovered battery terminals, faulty

electrical systems and faulty lights

There is to be NO SMOKING within the terminal boundary. Smoking is only

permitted in the smokers hut provided in the car park area.

Any request by WOSL staff to stop work immediately or remove a vehicle must

be acted upon immediately.

Obey all signs and instructions.

Have your swipe card available for presentation whenever you are asked.

Vehicles entry to site;

• Permitted only if authorised

• Seat belts must be worn at all times within the terminal i.e. as if on road

• Covered battery terminals

• Maximum 10kph speed limit

• Switch off all electronic devices; RT’s radios, cell phones

• Current WOF, COF, registration and for bulk loading vehicles a current

Safe Loading Pass sticker on truck and trailer

• Obey all vehicle signage on roadways

Security 6

•

Always wear the appropriate PPE for the task at hand. Make sure

your PPE fits well and is in good condition. Inspect your PPE daily

before each use. Maintain in accordance with the manufacturers

recommendations. Ensure correct PPE is worn before entering the

terminal. Remove contaminated PPE under running shower.WOSL

regularly reviews its PPE policy.

Mandatory:

Hard Hat or Bump Cap

Safety Eyewear

Neck to wrist to ankle

coverage for all

operational activities.

WARNING: Due to the increased

risk of static build up and

discharge - do not put on or take

off clothing at the Gantry, or any

other Hazardous Atmosphere

Zone areas.

Hi-visibility, Anti-static

clothing with reflective

strips incorporated

Includes when wet

weather clothing is

worn

Safety footwear with covered caps, and no exposed steel, and

fuel-resistant soles. Lace-up, ankle-length boots are required if

working away from formed pathways/roadways

As designated by Operations or Permit to Work:

Gloves:

Leather for Manual

Handling activities,

Impervious for Product

Handling activities,

Gloves must be

available for use once

over the blue PPE line.

Hearing protection

Ear muffs or ear plugs

Personal Protective Equipment (PPE)

7

• Do not smoke outside designated smoking areas

• Know where the designated smoking areas are

• Intervene if you see someone smoking outside a designated

smoking area

• No alcohol or drugs while working or driving

• Always inform your Supervisor or Person in Charge if you are

taking medicine that may impact your performance

• If in doubt, always check with your Supervisor or Person in

Charge who may seek medical advice

• Do not use, keep, sell or distribute illegal drugs

• Intervene if you see a case of alcohol or drug abuse

• Does this rule include consumption of alcohol before work or

during lunch? YES – consumption of alcohol or drugs before work

or during lunch could reduce your ability to do your job safely.

Employees and contractors are not allowed to work or drive

while under the influence of drugs or alcohol

• A full copy of the drug and alcohol policy may be requested at

any time

• While driving, do not use your phone or exceed speed limits.

• All vehicles on site and tanker operators must observe a

maximum speed of 10 kph at all times and 5 kph when entering

the gantry.

• Pedestrians must give way to vehicles.

• Stay on sealed roads and follow directional arrows and traffic

signs

• Adjust your speed to the prevailing conditions

• Wear your seatbelt

• Check that your seatbelt works properly

• Keep your seatbelt fastened while in a moving vehicle

• Check that everyone in the vehicle is wearing a seatbelt before

driving

• Intervene if fellow passengers are not wearing a seatbelt

Further rules regarding work outside the office, will be discussed when issuing

the Permit to Work.

If you choose to break the rules, you choose to not work at WOSL.

WOSL Rules & Policies

8

Take 5 is a simple, yet powerful concept for identifying and controlling hazards

and plan our tasks. It is to be executed before starting work and can prevent

injury to our workmates and us.

The Bigger Picture

Will my work affect others? Can others affect me? Can I get in easily? Can I get

out easily?

Spills or Leaks

Where and how could fuel or hazardous liquids spill or leak?

Slips, Trips and Falls

Do I see wet or slippery areas, obstacles, step-ups or step-downs?

Working at Heights

Will I be working off terra firma by more than 1.8 metres? Do I need a safety

harness, scaffold, ladder, and additional permits?

Manual Handling

Am I handling a safe weight? Am I in the best position? Are there any obstacles

on my way to my destination?

Moving Parts

Do I need safety guards? Do I have any loose clothing or are there any pinch

points or impact risks?

Stored Energy

Is there a product, gas, compressed air, steam or electricity risk?

Fire

Do ignition sources or fuels pose a risk? Are fire extinguishers near by? Do I know

where they are and what the correct emergency procedure is?

1

2

4

5

Stop & Look

Think through the Task

Ident ify Hazard s

Contro l & Com municate

Do the Job Safely

3

Stop, Think , Do [or Don ’ t ]

Tak e Five

1

2

4

5

Stop & Look

Think through the Task

Ident ify Hazard s

Contro l & Com municate

Do the Job Safely

3

Stop, Think , Do [or Don ’ t ]

Tak e Five

iV Take-5 Philosophy

9

Safety is an important factor not only for those staff, contractors and visitors

working on this site but also colleagues, friends and family.

Everyone has a personal responsibility to take safety seriously helping to

prevent injury, loss of primary containment and damage to plant and

materials. A safe site will never be achieved without your leadership,

commitment and participation.

You have the right to refuse to work if you believe a task or equipment could

endanger yourself or others.

Supervisors; you have a direct responsibility and accountability for all staff,

contractors or sub-contractors under your charge.

WOSL will apply the principles of a “Just Culture” in determining the

consequences of any incident. WOSL will also take any further action it deems

appropriate to protect the integrity of its facilities. This may result in either

temporary or permanent loss of access privileges.

Just Culture Decision Tree

Just Culture

10

One of the more dangerous hazards facing the petroleum industry is static

electricity. Arcs, created by static electricity have caused ignition, explosions,

and fire. This has led to loss of life, loss of production, and loss of equipment.

However, static electricity is controllable when specific preventive measures

are followed.

Hydrocarbon fuels typically have low electrical conductivity and consequently,

are susceptible to retaining a static charge. Static charges are induced,

especially, when the fuel is pumped at high rates through pipes, filters, mixed,

poured or otherwise agitated. Due to the relatively low conductivity, the static

charge does not readily dissipate and is retained for a considerable period of

time. This condition can result in an explosion and / or fire.

The Conditions Required for Explosive Ignition • There must first of all be an effective means of static generation and a

means of accumulating the separate charges and maintaining a suitable

difference of electrical potential

• There must be a spark discharge of adequate energy in the form of an

incendiary spark i.e. spark gap

• The spark must occur in an ignitable mixture

Mitigation of Static Charge Generation • Loading Precautions [Flow rates, no splash filling, switch loading]

• Prevention of charge accumulation [Flow rates, additives]

• Prevention of spark discharge [Bonding and earthing]

• Personal Protective Equipment [PPE]

Bonding; The provision of a low resistance electrical connection

between conductive objects without necessarily providing a

connection to earth

Earthing; The provision of a low resistance electrical connection

between conductive objects to earth

Static Electricity 11

In an Emergency:

• Activate Emergency Stop (ESD)

• Sound the nearest alarm call point and call Wiri Control

• Signal is sent automatically to Refining NZ and NZ Fire Service to respond

• When an emergency call point is activated an audible siren or hooter will

sound

• Entry and Exit gates open automatically

• Close any valves to stem product flow; if competent and safe to do so

• Your own safety and security takes priority

• Make your vehicle / work area safe

• Alert others in the vicinity

• Assist injured persons and / or attempt to extinguish fires – only if deemed

safe

• At the terminals, pedestrian emergency exit is located behind the utilities

building

• Make way to assembly point; located at the car park or via back gate if

wind direction and location of spill dictates.

• Swipe access card at the final exit point and assemble around the green

painted sign for site controller to recognise you have safely exited the site

• Never enter site until Safety Warden advises all clear

First Aid:

• A Defibrillator unit is located either in the Control Room (Wiri) or the

reception area in the admin building (MPT)

• A First Aid Kit at Wiri is located in the Security Hut and after hours in the

Control Room. At MPT the kit is located in the admin building

• Cool the affected area with cold water for a minimum of 20 minutes

• Use gel pads from a burns kit if available and follow the instructions of the

pack

• Remove belts, rings and other constrictions if safe to do so to avoid further

damage to the affected area

• Keep the patient warm but do not cover the affected area or let blankets

touch the burns or bitumen

• Dial 111 for emergency response and advise of the situation unless patient

has only very superficial burns

Emergency Response

12

Wiri Terminal

Fire Alarm Call Points 13

Marsden Point Terminal

WOSL has an objective of Zero Product to Ground [ZPTG], however in the event

of a Loss of Primary Containment scenario:

• Immediately stop the flow – emergency stop procedures

• Inform the site controller, report the incident immediately

• Prevent the product from entering drains or waterways and cordon off

the area

• Know the location of your nearest spill kit

o Distinguishable as large wheelie bins located:

• Printer Building (Wiri)

• Workshop area (Wiri)

• Load bay additive shelter (MPT)

• Clean up the spill with absorbent pads suitable for oil products, WOSL staff

will discard used spill pads. Never Dispose of used spill pads in the general

rubbish bins

• Keep unnecessary people away from the area

• Put on additional PPE as per SDS recommendations

• Never remove contaminated clothing except under running water of an

emergency shower

• Remember, Static Electricity can be enough to ignite flammable vapours

given off from the product

Before a spill occurs:

• Make yourself familiar with the spill kit contents and how to use each item

• Talk to WOSL or your supervisor for additional advice / training

13 Spill Response

14

Poor housekeeping attitudes can be a major contributor to slips, trips and falls.

A clean and tidy workplace means: • Pride in your work and work area

• You can access your work area easily

• You can work efficiently

• You can find your tools and equipment

5S Standards 5S is a philosophy of maintaining a clean, tidy, safe, and efficient workplace.

Specific inspection items are defined and acceptable criteria is specified, both

marked by 5S printouts displayed at the workstation. The workstations are to be

returned to standard at the end of the day and are audited frequently. Spot-

checks are performed regularly and feedback is provided during the weekly

TEx team meetings. If something is not up to standard, it is marked with a red

remark. This supports a highly qualitative and efficient performance. To support

the efforts, please:

• Tidy up at the end of the work day

• Place signs and cones back in the storage container

• Use the designated laydown areas, keep stairways and access ways clear

of materials and debris

• Never leave tools lying around unattended

• Route hoses or cables clear of walkways

• Place rubbish in the bins

• Pick up and dispose of rubbish lying on the ground

Housekeeping

15

Correct manual handling techniques minimises the effort required for a given

task and reduces the risk of injury, especially to your back.

• Plan the lift

• Bend at the knees - most of your power comes from your legs

• Keep your back straight

• Never pivot around your waist whilst carrying a load

• Keep the load close to your body

• Ask for assistance with awkward objects

• Never lift more than 25kg without mechanical means

• Tell your supervisor if you suffer from back pain or have had a back injury

previously

• Look where you are going

• Take-5: Be aware of pinch points

Manual Handling

16

WOSL sites have a Safe Work Permit which is necessary for all non-routine work

activities. This may include work such as Hot Work, Confined Space Entry,

Working at Height; refer following pages for additional detail.

Routine work is covered by Local Operating Procedures and typically, but not

limited to, activities such as Terminal tank farm operations

Safety Rules:

You are legally obligated under HSWA (2015) legislation and Major Hazard

Facilities regulations to comply with all site safety rules and processes. In return

we will ensure you are provided with a safe work environment and are

informed on agreed safe systems of work.

Specific activities, such as Confined Space Entry [CSE] will require special rules

and procedures.

Method Statements:

All work carried out under Safe Work Permit will require a Method Statement

[MS] written by the prime contractor, with input from their staff and sub

contractors under their charge. The MS will detail in chronological order all

steps to undertake the work safely together with the tools and equipment

required.

Hazard ID and Job Safety Analysis:

A Hazard ID and Job Safety Analysis [JSA] will assist to identify the potential

hazards, threats imposed and subsequent controls to either Isolate, Eliminate or

Minimise the threat.

Permit to Work:

A Permit to Work is authorised by the Site Controller to ensure that the non-

routine work is safely integrated with normal operational tasks at the site. This

Permit to Work is the document permitting the Permit Receiver to proceed with

the prescribed work, and is validation of WOSL providing a safe work site.

Permit to Work is validated for a single work day / shift, or part thereof,

depending on operational activities. At the end of the validity period the

Permit to Work is closed out (or suspended for work spanning multiple days).

Safe Work Permits

17

Toolbox Meetings:

You will be invited to attend a toolbox meeting to discuss the current work

plan, what has changed since the last time you were on site, what new

hazards are likely to be encountered.

You should make time to attend / hold a toolbox meeting before work

commences to ensure you comply with the site safety requirements and the

WOSL Rules.

Permits:

Specific permits are required for activities such as the following:

• Confined Space Entry [into tanks, pits, excavations]

• Hot Work [may include air tools]

• Working at height

• Work on live electrical circuits

• Excavations

• Cold work

If in doubt, please ask!

Changes to Work Methods:

It is accepted that plans can change and as such predetermined work

method statements can change. In such cases, these should be detailed in

writing during the daily toolbox meeting; a new JSA and Hazard ID developed

and agreed to / signed off by all parties involved in the work.

If you believe there is a better or safer way of doing an activity, please make

your thoughts known to your supervisor, Permit Issuer and / or the Operation

Team Leader.

Never make unauthorised changes to agreed work

plans!

Plant and equipment is isolated and tagged to

• Remove sources of energy i.e. electrical or chemical

• Prevent it from being operated

• Protect staff engaged in repair or servicing activity

• Advise staff working in area that repair or servicing activity is in progress

• Comply with regulatory workplace health and safety requirements

The level of securing isolation must take into account the consequences if the

isolation failed.

Where the potential consequences are serious, a ‘lock-out tag-out’ system

must be utilised.

This involves:

1) Fixing a lock to the isolation point, and

2) Attaching a tag to the lock that explains

• What is isolated, and

• By whom

3) Testing the effectiveness of isolation by trying to operate the equipment

4) Use a specialist trade i.e. electrician where required

Therefore, isolation protects against injury, damage to equipment, loss of

containment or a combination of all three.

Common reasons for isolation and tagging are:

• Electrical isolation for mechanical work

• Electrical isolation for electrical work

• Mechanical isolation for confined space entry

• Mechanical isolation for repair or maintenance

Never remove a lockout tag / padlock placed by

another person.

Isolations & Tag Out

18

When new plant or equipment arrives on site it must be in good working order,

be maintained in accordance with the manufacturer recommendations or

guidelines and have any and all safety devices / guards operational and in

place.

Electrical tools must have a current electrical inspection “tag & test” issued by

a trained and competent person.

Remember to always:

• Wear the correct PPE for the equipment you are using

• Use only proper towing or lifting points

• Check the equipment prior to each and every use

• Ensure all moving parts are protected by the manufacturers guards

• Treat loaned or hire equipment with extra care. You don’t know what sort

of life or maintenance it’s had

• Shut the engines off when you’re away from the machine or refuelling the

engine

• Make sure the person tampering or attempting to repair the equipment is

fully trained and authorised

• Be fully trained in the safe operations of that piece of equipment when

operating equipment

Plant & Equipment

19

Safety Data Sheets (SDS) are essentially a product hazard communication

document. SDS’s contain critical and useful information regarding the safe

storage and handling of hazardous products.

There is a legal requirement to have an SDS for all hazardous products.

Some of the types of information contained in a SDS include:

Product/Substance Name, Hazard identification, labelling requirements,

chemical composition, First Aid, Fire-fighting & Environmental measures,

Handling and Storage requirements, Health Exposure limits, Toxicological and

Ecological information, PPE requirements, Disposal considerations, Transport

information etc.

Know where & what to do So you are fully aware of the hazards, threats and controls for any products you

may handle or come into contact with, you should always read & familiarise

yourself with the correct SDS.

You must know where to obtain a copy of an SDS in the event of an

emergency – as they contain vital information that you, or the emergency

services will need in the event of an emergency.

Where to find a copy • On the WOSL intranet/Operations/SDS

• In the Control room (uncontrolled) at Wiri

• In the foyer folder marked MSDS at MPT

• Ask a WOSL employee

Safety Data Sheets (SDS)

20

Get familiar with the etiquette of two-way radio communication. To make radio

communication go more smoothly, over the years certain rules, or etiquette, have

been established. Below we have outlined the basic etiquette a radio user should

understand. It will help improve your overall experience when using your radio.

Basic Radio Etiquette Rules • When using a two-way radio you cannot speak and listen at the same

time, as you can with a phone.

• Don’t interrupt if you hear other people talking. Wait until their conversation

is finished unless it is an emergency. If it is an emergency, inform the other

parties that you have an urgent emergency message

• Do not respond if you aren't sure the call is for you. Wait until you hear your

call sign to respond.

• Never transmit sensitive, confidential, financial or military information. Assume

your conversations can be heard by others.

• Perform radio checks to ensure your radio is in good working condition.

o Ensure the battery is charged and the power is on.

o Keep the volume high enough to be able to hear calls.

o Regularly make radio checks to make sure everything is working and

that you are still in range to receive signals.

• Think before you speak.

o Decide what you are going say and to whom it is meant for.

o Make your conversations as concise, precise, and clear as possible.

o Avoid long and complicated sentences. If your message is long, divide

it into separate shorter messages.

o Do not use abbreviations unless they are well understood by your

group.

• If you are running a job, make sure you have a radio on your person at all

times to ensure your contractors/trades can get hold of you.

• If you are part of the confined space rescue team make sure you ALWAYS

have your radio on your person

• Unintentional transmission - Ensure your radio is in a position where you

cannot lean on it

• Gas monitor interference - Do not place your radio next to your gas monitor

as this may set it off, try have a separation of at least 100mm

• JUHI Radio Use

o Radio use at JUHI can be intermittent

o Only the controller will be able to hear you

o Do not stand behind a tank when transmitting radio, try keep a clear

path between JUHI and Wiri.

Radio Etiquette

21

4 Golden Rules of Radio Communication 1. Clarity: Your voice should be clear. Speak a little slower than normal.

Speak in a normal tone, do not shout.

2. Simplicity: Keep your message simple enough for intended listeners to

understand

3. Brevity: Be precise and to the point

4. Security: Do not transmit confidential information unless you know the

proper security technology is in place. Remember, frequencies are

shared, you do not have exclusive use of the frequency.

Speaking the Language

General Terms Meaning

Radio Check What is my signal strength? Can you hear me?

Go Ahead You are ready to receive the transmission.

Stand-by You acknowledge the other party, but I am unable to respond

immediately.

Roger Message received and understood.

Negative Same as "No".

Affirmative Same as "Yes". Avoid "yup" or "nope" as they are difficult to hear.

Say Again Re-transmit your message

Over Your message is finished.

Out All conversation is finished, the channel is clear for others to use.

Break, Break, Break You are interrupting in the middle of communication because you

have an emergency.

Read you

loud & clear Response to "Radio Check". Means your transmission signal is good

Come in You are asking the other party to acknowledge they hear you.

Copy You understand what was said.

Wilco Means "I will comply".

Repeat Used before you repeat something.

Drivers, staff or contractors who will be required to load from the Petroleum

gantry unsupervised, must undergo:

• The relevant induction modules

• Practical Buddy training

• Practical WOSL Assessment

Practical training is performed through Buddy training with an existing inducted

driver until the trainee is deemed to be a competent operator. Buddy training

is the responsibility of the transport company, not WOSL staff.

When ready, the trainee can book in for a practical assessment by WOSL staff.

Qualified drivers will then be issued with a loading certificate.

All drivers will be subject to spot checks by WOSL staff, who in turn have the

authority to invalidate a driver’s induction or insist they be re-inducted if

deemed necessary.

Loading is first in – first served and can take place during standard operating

hours 24/7 365 days per year.

Loading times may be limited due to the following reasons whereby the

transport companies will be provided with as much forward notice as possible:

• Mechanical breakdowns

• Tank discharges

• Product co-ordinations

• Planned maintenance

Vehicle Maintenance

No maintenance or repairs are to be undertaken on site on any vehicle without

approval from Wiri Terminal Management. Refer to Safe Work Permits.

Bulk Fuels Loading

22

All product slops / compartment draining must be managed and disposed of

in the appropriate tundish / container. To empty the compartments of the

truck, use the drain down system in the bays.

Refer also to your company Switch Loading procedures for product quality

control.

If the drain down system is not working:

1. Advise the Controller of the problem

2. Drain your compartment slowly into a bonded stainless steel bucket

3. Bond your slops bucket to the tundish

4. Carefully pour the liquid into the tundish

5. Close the tundish to avoid fumes

Slops Management 23

1. Close the funnel lid and stow away the bucket

OVERFILL PROTECTION

Scully System

Scully Plug connected to the trailer. Green light confirms OK to fill. Red

compartment light indicates fault or overfilled compartment

FITTINGS

Bottom loading through 4” Female dry-break couplings

FALL PROTECTION

Nil. Drivers are not permitted to climb on top of the vehicles without

approved fall protection fitted. A work permit/clearance is in that case

required

SPILL PROTECTION

Concrete pad with single drain. Spills entering this drain will enter a

containment chamber

REVERSING

Due to low traffic volumes, reversing is a low risk activity on this site, however

a reversing guide or assistance (e.g. dogman/spotter) is required for all

reversing manoeuvres, which should be carried out with extreme caution

DRIVER TAGS

The sharing of driver’s personnel load tags is strictly forbidden. Only when

being trained can a driver use another’s tag.

Gantry Design & Equipment 24

Wiri Terminal:

EYE WASH / SAFETY SHOWER

• At additive tank area

• At the exit end of the loading bays

•

EMERGENCY SHUT DOWN BUTTONS [ESD’s]

• In the control room

• Beside the loading bay cabin, beside the scully plug and at the front

each bay

• At the utilities building

•

FIRE ALARM CALL POINTS

• At the entrance foyer

• At the loading Gantry

• At the Utilities building

•

Marsden Point Terminal:

EYE WASH / SAFETY SHOWER

• At additive tank area

• At the exit end of each loading bay

• At the main pump pad

•

EMERGENCY SHUT DOWN BUTTONS [ESD’s]

• At the end of the loading Gantry and besides Consoles

• At the pump pad

• At the utilities building

• At the middle of the tank farm

•

FIRE ALARM CALL POINTS / SPRINKLER DELUGE

• At the entrance foyer

• Exterior of admin building

• At the loading gantry

• At the utilities building

• At the stairway entrance to the tank farm

• At the fire shelter

•

Gantry Safety Equipment 25

Wiri and MPT Terminal Tank wagon Loading Minimum Standard

[A] PRE TASK ACTIVITY

Note: Entry to site is conditional on ensuring hose tray/drip tray valves are in

closed position, safe load pass (SLP) is displayed and current and no jumper

hoses are attached.

1. At Entry Gate, turn off all Truck ancillary electrical equipment.

REMINDER: Ignition sources (matches, lighters etc.) not to enter the Terminal

2. Driver enters and stops / blocks possible unauthorised entry.

3. Check for yellow flashing light on printer hut (Wiri) or in the centre of the

bay (MPT), do not enter gantry if yellow lights are flashing. At Wiri a driver

may finish loading his Tanker and Trailer while the yellow light is flashing. At

MPT a driver may only complete the vehicle he is loading (if he is loading

a truck he cannot reposition and load the trailer whilst the yellow light is

flashing)

4. Wiri: Take note of the “Gantry Status Board” located on the left hand side

of the road opposite the Additive tanks. This will indicate which

Bays/products/biodiesel are available.

5. Once gate is shut proceed to and stop behind yellow line at entry lane to

Gantry. Gantry must be clear before entry.

REMINDER: Speed = 10 km/h. Speed into Gantry Bay = 5km/h

6. Ensure truck cab windows are closed to prevent ingress of petrol fumes.

7. Check loading area and around the Tank wagon for hazards / threats.

8. Position Tank wagon in Gantry Bay. No reversing allowed in the Gantry.

9. Set park brake on.

10. Turn engine off.

11. Exit cab using “3 point of contact” rule.

12. Truck cab must not be opened whilst any WOSL equipment is connected.

13. Electrically isolate truck using the battery isolation switch.

14. Check that Truck and Gantry equipment is in fit for purpose condition.

REMINDER: Report all equipment defects/failures to the WOSL Control Room

Gantry Loading Procedure 26

[B] LOADING

Procedure for Positive Air to Vapour Unit (VU) Micro switch with Bonding Point

fitted to VU and Sight glass fitted

15. Apply Bonding strap to VU bonding point. (Any vehicle fitted with Vapour

Unit must use the vapour recovery connection).

16. Inspect VU sight-glass at the bottom of the VR pipework riser for product.

(If product is present report to control room prior to draining to slops

recovery system).

17. Remove VU cap, Wiri only: lower hose to ground (use correct lifting

technique) and ensure that no water/product is in the hose sight-glass. If

water/product is in the hose sight-glass contact the Controller before

proceeding. If no water/product is in the sight-glass continue and

connect VU hose to the vehicle. This will disable top compartment vents

opening and releasing fuel vapour.

18. Open Master valve, lift the interlock bar (if fitted) then connect the Scully.

19. Drain compartments using the Closed Slops Recovery System (Wiri: with

the exception of Biodiesel, see step #21 for Z biodiesel). : Open all tank

wagon compartment internal valves that require filling, start slops air

pump and drain compartment using the Closed Slops Recovery System

Check compartment sight glass is empty. Stop slops air pump.

20. Ensure closed slops suck off hose has been re-instated to dedicated

stand.

21. Wiri: Draining compartments using Z slops recovery system:

All tank wagons that have previously carried biodiesel on behalf of Z

Energy are to drain those compartments that contained biodiesel utilising

the Z slops system.

a. Open all tank wagon compartment internal valves that require

filling, start Z slops air pump and drain all biodiesel compartments using

the Z Closed Slops Recovery System. Check compartment sight glass is

empty. Stop Z slops air pump. Complete Step 6.

b. Drain all compartments that previously contained AGO/petrol

utilising the WOSL Closed Slops Recovery System as per Steps 5 & 6 above.

Note: Biodiesel compartments must always be drained first using Z slops

system, followed by draining AGO/ petrol compartments using WOSL slops

system.

REMINDER: A bay with a defective Z Energy biodiesel closed slops

recovery system must not be used by a Z tanker that has previously

carried BIODIESEL on behalf of Z Energy. The bay status board is to

indicate that Biodiesel in that bay is unavailable and an alternative bay

with a functioning Z Energy biodiesel closed slops recovery system must

be used. A Z tank wagon that has previously carried BIODIESEL must not

use buckets to drain compartments.

Draining compartments using a bucket

Buckets are only to be used if the closed slops recovery system is not

operational and only with permission from WOSL.

22. Open all tank wagon compartment internal valves that require filling and

check sight glass is still empty

23. To empty bucket into tundish: Start slops air pump (Wiri), open slops

tundish lid, drain bucket contents by first bonding and then carefully

pouring into dedicated slops tundish. At Marsden Point, drain into the

slops and hose draining tank located at the additive shelter.

24. Close Slops tundish Lid. Turn off air pump.

REMINDER: Take extra care in windy conditions to avoid spilling product when

manual handling a drain bucket containing product.

___________________________________________________________________________

REMINDER: - Zero Product to Ground Policy - Report all spills to the WOSL Control

Room

25. Set tank wagon compartment product indicators to identify product to

be loaded into each tank wagon compartment.

26. Gently connect correct loading arms to tank wagon API outlet valves and

tug test. A Maximum of three (3) Loading Arms to be connected

REMINDER: Contact between loading arms / hoses is not permitted

27. Follow the loading console instructions.

28. Confirm loading arm number, tank wagon compartment number and

product are correct using “Point and confirm” method.

29. Commence loading tank wagon compartment.

REMINDER: Driver to remain at the ready - remain beside the loading console

30. All scully trips must be reported immediately to the control room. To avoid

possible quality issues loading is to continue only with permission from the

Controller.

31. If more than two Accuload/RDI alarms are received during the load the

driver is to contact the Control room and inform Controller

32. When Tank wagon compartment is loaded: (1) close the compartment

internal valve (2) disconnect loading arm (3) and move to the next Tank

wagon compartment or gently stow the loading arm (4) replace API dust

cap on the loaded compartment API outlet valve.

33. Remove (1)scully plug (2)shut Interlock gate and release master valve

(3)remove VU hose, Wiri only: lower hose to ground and check hose sight-

glass for water/product (use correct lifting technique) If water/product is

in the hose sight-glass contact the Controller before continuing (4)replace

VU cap (5)remove VR bonding strap in that order

34. Physically walk around to the rear of the Tank wagon and trailer (if

attached) and across to the other side of the vehicle to sight/verify that

the Vapour Recovery hose, the Scully and Bonding Lead have all been

disconnected and that there are no hazards near the other side of the

truck.

35. Check that Gantry Bay exit Traffic Lights are illuminated green and the

Loading Console reads “operator mode please present i.d.”

36. Ensure (if used) the drain bucket is reinstated at tundish area, and tundish

lid is closed.

37. Check Tank wagon / area for leaks / spills.

38. Turn on battery isolation switch.

REMINDER: - Zero Product To Ground Policy - Report all spills to the WOSL

Control Room

Drivers are not to use the Water Hose to wash away product spills without the

Controllers Permission

[C] EXIT or reposition in Gantry

39. Exit the Loading Gantry.

REMINDER: Speed = 10 km/h

40. Park in designated area to collect BOL and check for accuracy.

REMINDER: Follow WOSL Loaded Tanker Parking Procedure PR-717 “load and

go hot seat”

41. Exit Terminal prior to switching on ancillary electrical equipment.

42. Stop outside terminal exit gate to prevent un-authorised entry.

Gantry Evacuation Procedure

A Gantry Emergency Shut Down (ESD) requires evacuation by foot, leaving

Tank Wagon in place, of all Gantry personnel. The evacuation assembly point is

at the Printer Building (Wiri) or the Admin Building (MPT). The WOSL Duty

Controller will manage the incident. Drivers are not to return to the Gantry until

the WOSL Duty Controller has given the “all clear”.

A Terminal Fire Alarm requires the Driver to shut down the loading procedure

and evacuate to the Terminal Assembly Point. All drivers must swipe their

access card at the final exit gate and assemble next to the Security Hut (Wiri)

or at the car park (MPT).

The Controller will manage the incident. Drivers are not to return to the Gantry

until the WOSL Duty Controller has given the “all clear”.

CORE HAZARD POTENTIAL

CHEMICAL GRAVITATIONAL ELECTRICAL THERMAL KINETIC Petrol

Diesel

Jet A1

Fuel additives

Paint Thinners

Paint

Lubricating Oil

Oils / Greases

Chemical blends

Concrete

Stairways

Ceiling Tiles

Fittings

Slippery Surfaces

Manual Lifting

Working at height

Demolition

Ladders

Scaffolding

Roof tops / canopy

Walkways

Pipe bridges

Saw horse / planks

Bund roadway

Static Electricity

Exposed Wires

Damaged fittings

Phones pagers

Electrical devices

Switch rooms

Electrical storms

Non EX rated equip.

Power Tools

Electrical Leads

Buried cables

Multi boxes

High voltage

Batteries

Commissioning

procedures

Fire

Sun’s heat

Diesel Engines

Hot Exhaust

Welding/Grinding

Hot water

Soldering iron

Power tools

Petrol Engines

Hot water

Moving vehicles

Flying debris

Fork hoists

People moving

Pumps / Equipment

Auto valves

Power tools

Hiab / cranes

Moving stock

Over height vehicles

POTENTIAL CHEMICAL GRAVITATIONAL ELECTRICAL THERMAL KINETIC

Exposure to spills

Fire / explosion

Asphyxiation

Toxic poisoning

Skin contact

Long & short term

health issues

Corrosion

Cold/heat burns

Eye damage

Fumes

Slips, trips, falls

Dropping objects

Falling off / on to

Hit by falling objects

Asset damage

Injury

Ground stability

Wall collapse

Spark/ignition source

Short circuit

Electrocution

Asset damage

Fire/explosion

Incorrect motor rotation

Ignition source

Skin burns

Friction burns

Asset damage

Blast injuries

Product expansion in line

- rupture

Collision…

Vehicle / vehicle

Person / vehicle

Vehicle / hardware

Person / hardware

Ignition source

Hearing damage

Injuries

Asset damage

Spills

Injury from tools / debris

Pipe bridge / vehicle

collision

CONTROLS CHEMICAL GRAVITATIONAL ELECTRICAL THERMAL KINETIC

Good housekeeping

Eyewash / Shower

MSDS knowledge

Personal hygiene

Spill kits / bund/trays

Wear correct PPE

First Aid Kits

Follow Procedures

Certified equipment

Trained personnel

Contain/

control

Respirator

Gas Free

Breathing Apparatus

Wash off immediately

Use handrails

Lifting techniques

Good footwear/PPE

Tidy work areas

Safety barrier/chains

Bump guards

Safety harnesses

Secure/tie off

Certified equipment

Hardhat/PPE

Isolate Area. Cones /

Tape

Get help

OSH Notifiable work

Keep more than .5

metre from edge

Guided over

Safe loading pass

EX/IS tools & equipment only

Inspection/ certificate

Maintenance

Isolate master switch

Use bonding leads

Certified equipment

Approved overalls

Hot work permits

Gas free certificate

RCD's

Registered Electrician

Consult Power authority

Minimise exposure

Isolation

Exclude from hazard zone

Use correctly

Thermal relief valves

Fire extinguishers

Foam deluge system

Pedestrian zones

Signage

Trained staff

Trained persons

PPE

Pedestrian zones

Signs

Maintenance

Licensed operators

Barriers

Hi Visibility vests

Safety shield/mask

Height restriction

indicator

Hazard Identification 27

ASSESSMENT SHEET HAZARD

PRESSURE RADIATION VIBRATION ENVIRONMENT

Product lines

Compressed air

Hydraulic lines

Sample points

Fire extinguishers

Water pipes

Air Valves / fittings

LPG/CNG/Gases

Welding cylinders

Air operated tools

Water blaster

Grit blaster

Paint sprayers

Gas cylinders

Nitrogen lines

Encapsulated product

Sun / UV light

Thermal radiation

Reflection from bright surfaces

X-ray Equipment

Magnetic sources

Electric arc

High voltage

Passing traffic

Pumps operating

Compressors

Power tools / equipment

Tools

Machinery

Working at height

Flammable vapours

Moving vehicles

Generators

Wind dust / gusts

Rain

Hot/cold

Congested area

Untidy work area

Product spill

Poor ventilation

Confined space

Public access

Low/High oxygen level

Excavations

Toxic vapour

THREAT PRESSURE RADIATION VIBRATION ENVIRONMENT

Fire / explosion

Flailing hoses

Breached lines

Leaking lines/fittings

High pressure jets

Static discharge

Equipment failure

Sun burns

Melanoma

Radiation burns

Reduced visibility

Radiation sickness

Skin/ eye damage

Skin rash

Hearing damage

Noise pollution

Loosened fittings

Equipment failures

Eye/head injuries

Neighbour disturbance

White finger

Excavation collapse

Neighbour disturbance

Restricted exit

Asphyxiation

Toxic poisoning

Collision

Contaminate air/ground/ water

Asset damage

Fire / explosion

Slips/trips/falls

Injuries

Hypothermia

Noise Excessive/ constant

Public traffic

CONTROLS PRESSURE RADIATION VIBRATION ENVIRONMENT

Maintenance

Licenced operators

Certified equipment

PPE

Training/ correct use

Secured hose joins

Safe storage

Chained cylinders

Isolation distances

Good ventilation

Cylinder caps

Recognise and release

Sun block/ lotion

PPE

Minimise exposure

Sunglasses / hat

Trained staff

Isolation area/signs

Lead apron

Hearing protection

Isolation zones

PPE / signs

Minimise exposure

Maintenance

Inspections

Batter/shore excavations

Time of operation

Sound barriers

Anti-vibration gloves

Housekeeping

Gas free/CSE permits

Breathing Apparatus

Encapsulate / Safety Canopy

Restrict exposure

Certified Equipment

Pedestrian zones

Handrails/ chains

Spill kits/ bund/trays

Separators

Forced ventilation

Notify neighbours

PPE

Hi Visibility vests

Traffic Management

Hazard Identification

Compliance with Safety Rules:

Wiri Oil Services Ltd is committed to providing a safe working environment for all

users of WOSL Terminals. WOSL Safety Rules are stated in the WOSL safety

policies. This Policy must be read in conjunction with those Safety Rules.

All personal who use the site are obliged to follow WOSL Safety Rules. The

Safety Rules are set by WOSL and as a condition of access, must be followed.

WOSL (by Controller/Operations Manager) will lock out access cards of any

person(s) who do not follow WOSL Safety Rules in the following manner:

THREE STRIKE APPROACH

First Offence “Strike One”:

For the first breach of Safety Rules, the sanction will usually be:

• Loss of Loading rights for a period of no less than 48 hours and until re-

assessed (gantry re-assessment and/or site induction) by WOSL, or written

notification has been received by WOSL that Tank Wagon is fit to enter

and/or load at WOSL sites.

• Written Strike Notification issued to the company which employs/engages

the individual offender (the “parent company”) and to the individual

offender, if contact details are available. The notification will be issued by

WOSL Operations Manager as soon as practical following the report of

the event and evidence has been reviewed.

Second Offence “Strike Two”:

For a further breach of Safety Rules, where this occurs within 12 months of the

First Offence, the sanction will usually be:

• Loss of Loading rights until re-assessed by WOSL, see first offence

• Written Strike Notification issued to the parent company and to the

individual offender, if contact details are available, see first offence

Third offence “Strike Three” within a 12 month period:

Where a third breach of the Safety Rules occurs within 12 months of the two

offences above, the sanction will usually be:

• Loss of Access to all WOSL sites for 12 months from date of third strike

offence.

• Notification Letter with Written Strike Notification attached issued to the

parent company and to the individual offender, if contact details are

Three Strikes Policy 28

available. The notification will be issued by WOSL Operations Manager as

soon as practical following the report of the event and evidence has

been reviewed.

WOSL Marsden Point Terminal will lock access to the site for any person(s) who

do not follow WOSL Safety Rules in the following manner as per above.

Appointments will need to be made with the site personnel to have the person

re-assessed or access the administration building during their lock out period.

Gantry Red Light Breach:

WOSL management view driving through the red light system as a serious

offence. Therefore WOSL will not undertake a driver reassessment until after a

stand-down period of no less than 7 days.

Each strike will remain on record for 12 months after which time, the strike will

be removed. However WOSL reserves the right to extend the length of a strike

notice or to move straight to a “Strike two” (i.e. a final warning) for a first

offence, where it believes the circumstances warrant it, in its absolute

discretion.

Following a “Strike one” or a “Strike two” Notice, loading rights will not be

regained until the individual offender has passed his re-assessment. Assessors

are normally available for re-assessment the next working day (Mon-Fri) but if

this is not the case, the assessment will be done when an approved assessor is

available.

In the case of a “Third Strike”, access rights are lost for 12 months from the date

of the third offence.

Contractors and other persons will be treated in a similar manner.

The Strike Notices issued via this policy are applicable to the individual and/or

tank wagon involved in the event. The Parent Company will not lose their

access to WOSL sites.

Permanent Ban:

WOSL reserves the right to permanently ban a person from site for a major

safety breach, reckless or negligent behaviour; or other unacceptable

conduct. This includes (but is not limited to) theft, wilful damage, violence,

smoking outside designated area, deliberate or reckless/negligent spilling of

fuel, fighting, and consumption of alcohol or drugs on site.

If this type of breach has occurred, it will usually result in an immediate and

permanent withdrawal of the individual’s access rights to all WOSL sites. WOSL

will refer to the WOSL “Just Culture” decision tree during this process.

However WOSL reserves the right to impose a lesser sanction or penalty where it

believes the circumstances warrant it, in its absolute discretion.

Safety Breach Reporting:

If an alleged breach of Safety Rules is reported by one person (excluding a

WOSL employee or a contractor engaged by WOSL) and there is no

corroborating evidence:

• The parent company and the individual concerned, if contact details are

available, will be advised of the alleged breach. WOSL will take no

further action unless the individual admits to the safety breach or

corroborating evidence becomes available. If the individual admits to

the breach or corroborating evidence does become available, a written

Strike Notification will be issued and WOSL procedures followed.

If an alleged breach of Safety Rules is reported by one person (excluding a

WOSL employee or a contractor engaged by WOSL) and this is supported by

another witness, or by other corroborating evidence -

• The parent company and the individual concerned, if contact details are

available, will be advised of the alleged breach. WOSL will take further

action and a written Strike Notification will be issued and WOSL

procedures followed.

Process:

The safety of our site is paramount and WOSL has to act immediately if it

becomes aware of a breach of its Safety Rules. Therefore, WOSL will issue Strike

Notices and lock out the individual and/or tank wagon immediately as per the

reporting statements above. This could mean that notices as issued to

discussion with the parent company or the individual concerned.

However, where an individual faces a 12 month or permanent ban, while the

lock out will normally be issued immediately to ensure the safety of the site,

WOSL will thereafter provide the driver with details of the witness report(s)

and/or evidence it has been provided with and will give the individual a fair

and reasonable opportunity to explain his/her actions, before reaching a final

decision.

Policy Discretion:

WOSL reserves the right to amend or update this Policy at its sole discretion, as

the need arises.

Notes