WIRELESS TELEPHONE WIRELESS TELEPHONE SYSTEMS IN NURSINGSYSTEMS IN NURSING

Presented byPresented byJennifer A. Weaver, RNJennifer A. Weaver, RN

ObjectivesObjectives

Define wireless communicationDefine wireless communication

Describe the use of wireless telephones in Describe the use of wireless telephones in nursingnursing

Describe the hardware used for wireless Describe the hardware used for wireless telephonestelephones

Evaluate the usability of the technologyEvaluate the usability of the technology

ObjectivesObjectivesDescribe the software used for wireless Describe the software used for wireless telephonestelephones

Identify the type of information system usedIdentify the type of information system used

Identify the electronic configuration used Identify the electronic configuration used

Identify the standards used to maintain systemIdentify the standards used to maintain system

ObjectivesDescribe the advantages

Describe the disadvantages

Understand the ethical/legal issues

Identify the competencies required

Describe the role of the Informatics Nurse

DefinitionDefinitionWireless - Wireless - without wirewithout wire

Communication - Communication - exchange of thoughts, messages, or exchange of thoughts, messages, or information, as by speech, signals, writing, or behavior information, as by speech, signals, writing, or behavior (The American Heritage Dictionary, 2004)(The American Heritage Dictionary, 2004)

Some examples:Some examples: Cellular phonesCellular phones PDA’sPDA’s GPSGPS Satellite televisionSatellite television Garage door openersGarage door openers

DefinitionDefinition

Wireless telephone (aka cell phone)-Wireless telephone (aka cell phone)-portable telephone designed to facilitate portable telephone designed to facilitate immediate communication & access of immediate communication & access of one person to another.one person to another.

USES IN NURSINGUSES IN NURSING

Integration with current messaging Integration with current messaging systemssystems

Communication with other healthcare Communication with other healthcare providersproviders

Patient communication & satisfactionPatient communication & satisfaction

HardwareHardwareMaster Control Unit (MCU)Master Control Unit (MCU)

Base StationsBase Stations

Wireless TelephonesWireless Telephones

Nurse Call Bell SystemNurse Call Bell System (Naderhoff, 2007)(Naderhoff, 2007)

Master Control Unit

Digital Station Port Digital Station Port

Base Station Base Station

Wireless Phone

Wireless Phone

Wireless Phone

Wireless Phone

Wireless Phone

Wireless Phone

Wireless Phone

Wireless Phone

Base Station

Wireless Phone

Wireless Phone

Wireless Phone

Wireless Phone

Base Station

Wireless Phone

Wireless Phone

Wireless Phone

Wireless Phone

SoftwareSoftware

Utilizes facility’s current softwareUtilizes facility’s current software

Effective Human-Technology Effective Human-Technology InteractionsInteractions

User-focused during designUser-focused during design

Design process should be iterativeDesign process should be iterative

Evaluation neededEvaluation needed

(McGonigle & Mastrian, 2009) (McGonigle & Mastrian, 2009)

Communication SystemCommunication System

Special purpose information systemSpecial purpose information system

Used for communication purposesUsed for communication purposes

Used by healthcare workers & patientsUsed by healthcare workers & patients

Uses a Local Area Network (LAN)

Data StandardsData StandardsAmerican National Standards Institute (ANSI)American National Standards Institute (ANSI)

American Nursing Informatics Association American Nursing Informatics Association (ANIA)(ANIA)

Institute of Electrical and Electronics Engineers Institute of Electrical and Electronics Engineers (IEEE)(IEEE)

Organization for the Advancement of Structured Organization for the Advancement of Structured Information Standards (OASIS) Information Standards (OASIS)

(Health Level 7, (Health Level 7,

2004)2004)

Advantages

Ease of connectivityPortabilityConvenienceMobilityIncreased time of nurse at bedsidePatient satisfaction Employee satisfaction

Disadvantages

Low battery power

Poor durability

Employee compliance

Ethical/Legal Issues

CONFIDENTIALITY

Informatics Competencies

User knowledge

Super-user knowledge

Troubleshooting

Informatics Nurse Responsibilities

Instruct on usage

Instruct on troubleshooting techniques

Be on hand to troubleshoot

Keep up to date on advancements

Summary

Questions

ReferencesReferencesCommunication. (2004). The American Heritage® Dictionary of the English Language, Fourth Edition. Retrieved February 18, 2009 from http://www.answers.com/topic/communication

Health Level Seven. (2004). Links to standards developers. Retrieved March 29, 2009 from http://www.hl7.org/library/links.cfm

Local area network. (n.d.). Dictionary.com Unabridged (v 1.1). Retrieved March 29, 2009 from http://dictionary.reference.com/browse/local area network

ReferencesReferencesMcGonigle, D., & Mastrian, K. (2009). Nursing informatics: The foundation of knowledge. Sunbury, Massachusetts: Jones and Bartlett Publishers.

Naderhoff, D (2007, July). Do you hear what I hear?. Health Management Technology, Retrieved March 1, 2009 from http://www.healthmgttech.com/features/2007_july/0707_http://www.healthmgttech.com/features/2007_july/0707_Wireless.aspxWireless.aspx

Orlovsky, C (2006). Wireless Phones Ease Nurse Communication, Reduce Patient Disruption. Retrieved February 8, 2009 from http://www.nursezone.com/nursing-news-events/deviceshttp://www.nursezone.com/nursing-news-events/devices-and-technology/Wireless-Phones-Ease-Nurse--and-technology/Wireless-Phones-Ease-Nurse-Communication-Reduce-Patient-Disruption_24758.aspxCommunication-Reduce-Patient-Disruption_24758.aspx

ReferencesReferencesPolycom, (2007). Polycom in Healthcare. Retrieved Polycom, (2007). Polycom in Healthcare. Retrieved February 8, 2009 from February 8, 2009 from http://www.polycom.com/global/documents/company/cushttp://www.polycom.com/global/documents/company/customer_success_stories/education/usc_hospital.pdftomer_success_stories/education/usc_hospital.pdf

Polycom, (2005). SpectraLink:wireless telephone Polycom, (2005). SpectraLink:wireless telephone systems for healthcare. Retrieved February 8, 2009 from systems for healthcare. Retrieved February 8, 2009 from http://www.polycom.com/global/documents/solutions/indhttp://www.polycom.com/global/documents/solutions/industry_solutions/healthcare/mm_healthcare.pdfustry_solutions/healthcare/mm_healthcare.pdf

Rauland, (2008). Responder 5 Wireless communication Rauland, (2008). Responder 5 Wireless communication keeps everyone in touch. Retrieved February 28, 2009, keeps everyone in touch. Retrieved February 28, 2009, from from http://www.rauland.com/Wireless_devices.cfmhttp://www.rauland.com/Wireless_devices.cfm

ReferencesTelephonyworld.com, (2005, March 16). SPECTRALINK Telephonyworld.com, (2005, March 16). SPECTRALINK WI-FI HANDSETS HELP HOSPITAL OPERATE . WI-FI HANDSETS HELP HOSPITAL OPERATE . Retrieved February 8, 2009 fromRetrieved February 8, 2009 from http://www.telephonyworld.com/cgi-bin/news/viewnews.chttp://www.telephonyworld.com/cgi-bin/news/viewnews.cgi?category=all&id=1111027326gi?category=all&id=1111027326 U.S. Department of Health & Human Services, (1996). U.S. Department of Health & Human Services, (1996). Health information privacy . Retrieved April 17, 2009 Health information privacy . Retrieved April 17, 2009 from from http://www.hhs.gov/ocr/privacy/index.htmlhttp://www.hhs.gov/ocr/privacy/index.html X-Future Consulting Group AB, (2005). Discover the X-Future Consulting Group AB, (2005). Discover the benefits of integrating hospital systems. Retrieved benefits of integrating hospital systems. Retrieved February 8, 2009 from February 8, 2009 from http://www.ascom.com/en/case-http://www.ascom.com/en/case-hospital-sampson-gb.pdfhospital-sampson-gb.pdf