Wireless Speaker - Denon

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Wireless Speaker

Owner’s ManualHEOS 7 HS2HEOS 5 HS2

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Contents Setup Use Troubleshooting Status LED Appendix

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Introduction 5Before your begin 6

System requirements 6Network requirements 6Controller requirements 7

Getting to know your HEOS speaker 8Front panel 9Controls 10Back panel 11

Placing your HEOS speaker 12Powering your HEOS speaker 13Getting the HEOS app 13

Setting up your first HEOS speaker 14Adding more HEOS devices 15

Adding wired HEOS devices 15Adding wireless HEOS devices 15

Using your HEOS speaker 16Selecting a room/speaker 16Listening to radio 17Playing music stored on your mobile device 17Playing music from your networked PC or NAS 18Playing music from the AUX input 19Playing music from a USB device 20Playing music from Bluetooth device 21

Pairing the HEOS speaker with your Bluetooth devices 21HEOS account 22

What is a HEOS account? 22Why do I need a HEOS account? 22Signing up for a HEOS account 22Changing your HEOS account 22

Playing from streaming music services 23Adding a music service 23Changing music service settings 23

Managing inputs 24Changing the name of the inputs 24Hiding an input 24

Managing your phone 25Using headphones (HEOS 7 only) 25Listening to the same music in multiple rooms 26

Grouping rooms 26Ungrouping rooms 27Grouping all rooms (party mode) 28Ungrouping all rooms 29

Stereo pairing 30Creating a stereo pair 30

Contents Setup Use Troubleshooting Status LED AppendixContents

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Changing the name of a stereo pair 32Adjusting the balance 32Swapping left and right channels in a stereo pair 33Removing a stereo pair 33

Using the now playing queue 34Play Now 34Play Now & Replace Queue 34Play Next 34Add to End of Queue 34

Rearranging the now playing queue 35Deleting songs from the play queue 35Deleting all songs from the play queue 36Saving playlists 36Performing repeat and shuffle playback 36Using the favorite 37

Adding to HEOS favorite 37Deleting station from the HEOS favorite 37

Making speaker adjustments 38Changing the name of a speaker 38Changing the wireless network connection 38Changing the speaker’s equalizer 39Adjusting the audio quality 39Adjusting the status light brightness 39Advanced speaker settings 40

Network settings 40About wireless power saving 40Firmware upgrade 41About 41


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Updating your system 42Advanced features 43

Sharing music from your mobile device 43Wireless performance 43Submit diagnostics 44Resetting your controller app 44

Power management 45Power modes 45

Quick Start Mode 45Deep Standby 45Off 45

Basic troubleshooting 46My speaker won’t connect to my network using the audio cable 46Cannot pair a Bluetooth mobile device with the HEOS device 47Cannot hear Bluetooth music 47Music cuts out or delays sometimes 48I hear a delay when using the AUX input with my TV 48I hear distortion when using the AUX input 49Connecting to a WPS network 49Resetting your speaker 50Restoring the speaker to factory defaults 50Contact Denon 51

Status LED table 52Supported file types and codecs 59Specifications 60

Speaker specifications 60HEOS 7 60HEOS 5 62

Information 64Trademarks 64


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Thank you for purchasing this HEOS product. To ensure proper operation, please read this owner’s manual carefully before using the product.

NOTE0 THIS DOCUMENT CONTAINS INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE.

For latest information, please visit http://www.HEOSbyDenon.com

IntroductionThe HEOS speaker is part of the HEOS wireless multi-room sound system that enables you to enjoy your favorite music anywhere and everywherearound your home. By utilizing your existing home network and the HEOS app on your iOS or Android™ device, you can explore, browse, and play musicfrom your own music library or from many online streaming music services.0 True multi-room audio - play different songs in different rooms or the same song in every room0 Utilizes your existing home wireless network for quick and easy setup0 Industry leading microsecond audio synchronization between HEOS device0 Legendary Denon audio quality0 If you are in a hurry, you can be enjoying great sounding music in no time by following the steps outlined in the HEOS Quick Start Guide (packaged with

your HEOS device).[Example] HEOS 5

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HEOS 5 HS2 QUICK START GUIDE

Please continue reading this Owner’s Manual for more detailed information about the features and benefits of your HEOS Speaker.


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Before your beginNOTE

0 If you have already installed at least one HEOS device, please skip to the section “Adding more HEOS devices” (v p. 15).

System requirementsBefore you begin installing your first HEOS speaker, please make sure you understand and meet a few basic requirements.

o Network requirementsWireless Router - In order to use your HEOS music system, you must have a working wireless (Wi-Fi) or ethernet network in your home. Even whenconnected to an Ethernet network, a Wi-Fi connection to the router is required to control the system using the HEOS Control app. If you do not have awireless network, please contact your local Denon dealer or electronics retailer to assist you with purchasing and installing a wireless network in yourhome.High Speed Internet Connection - HEOS accesses the Internet to stream music to your home from many popular online music services. HEOS isalso designed to provide you with software updates, which are delivered via your home Internet connection. DSL, Cable, and Fiber services willprovide the best experience and reliability. You may experience performance issues with slower Internet connections like satellite based services.


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o Controller requirementsYou can control your HEOS wireless multi-room sound system using the free HEOS app on any iOS or Android mobile device that meets theseminimum requirements:

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iOS Minimum Requirements0 iOS version 8.0 or later0 iPhone® 4S or newer0 iPad® 2 or newer0 iPod touch® (5th generation) or newer

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Android Minimum Requirements0 Android OS version 4.0 or later0 All resolutions


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Getting to know your HEOS speakerUnpack your speaker from the box and verify that the following items are included:

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w e r t y

u i Power supply and Power cordEthernet cable

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HEOS Speaker

Quick Start Guide Safety Instructions Warranty(North America model only)

Extended Protection Plan(North America model only)

Audio/Setup cable

HEOS 7 HEOS 5

QUICK STRT GUIDE

NOTE0 Please use the power supply and power cord included in the box for your device.


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o Front panel

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HEOS 7 HEOS 5

A SpeakersB Status LED

Please refer to the “Status LED table” for LED color and state meaning. (v p. 52)


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o Controls

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HEOS 7 HEOS 5

A Volume up/down buttons (+, –)Adjusts the HEOS device’s volume level up or down.

B Mute button (:)Mutes or unmutes the HEOS device’s volume.

C Headphone output (HEOS 7 only)The music will stop playing through the built in speakers when you insert the headphones and turn back on when you remove the headphones (v p. 25).


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o Back panel

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HEOS 7 HEOS 5

A Power Input (DC IN)Used to connect the external power supply (v p. 13).

B Bluetooth Button (V)Used in the Bluetooth pairing settings (v p. 21).

C AUX Input (AUX IN)Used to connect audio devices (v p. 19).Used to add the speaker to your wireless network (v p. 15).

D USB portUsed to connect USB storage devices.

E Network Connector (NETWORK)Used to connect this unit to a wired Ethernet network (v p. 15).

F Connect Button (CONNECT)Used for Wi-Fi setup (v p. 49).

G Connect in Status LEDIndicates the status of this unit (v p. 52).


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Placing your HEOS speakerYou can place your HEOS speaker anywhere you want to enjoy great sounding music. Please follow these simple guidelines when determining where toplace your speaker…0 The HEOS speaker must be within range of your wireless network.0 The HEOS speaker is designed to sound best when placed 3 to 12 inches (8 - 30 cm) from a wall.0 Locate the speaker at least 12 inches (30 cm) from a television, computer, or other display device to avoid the possibility of interference.0 Place the speaker across the room from where you will be listening, as close to ear level as possible.0 The HEOS speaker is not waterproof. Do not place it near any water source and do not leave it outside in the rain or snow.


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Powering your HEOS speakerConnect the power cord included in the box to the back of the speaker and the plug to a wall outlet. The speaker is capable of automatically switchingbetween 100 - 240 V.

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HEOS 7 HEOS 5

Getting the HEOS appThe HEOS app is the heart of the HEOS experience. Using your mobile device and the HEOS app, you can setup, browse, explore, and control yourHEOS system right in the palm of your hand, from anywhere in your home.Download the HEOS app for iOS or Android by searching App Store®, Google Play™ store or Amazon App Store for “HEOS”.

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For the purpose of improvement, the specifications and design are subject to change without notice.


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Setting up your first HEOS speakerOnce you have placed your speaker in your listening room and have downloaded the HEOS app, you are ready to configure your speaker for musicplayback. This involves following a few simple steps to get the speaker connected to your existing home network:

Caution0 DO NOT connect the Ethernet cable if you are connecting your speaker to a wireless network. If you are connecting the speaker to a wired network, use

an Ethernet cable to connect the speaker to your network or router.

1 Make sure your mobile device is connected to yourwireless network (the same network you want yourspeakers connected to).You can check this in the Settings - Wi-Fi menu of your iOS orAndroid device.

NOTE0 If your wireless network is secure, make sure you know the password to join

your network.

2 Make sure you have the includedAudio/Setup cable handy.

3 Launch the HEOS app on yourmobile device.

4 Tap the “Setup Now” button at the top of the screen.

5 Follow the instructions to add the speaker to yourwireless network.The Wi-Fi settings from your mobile device will be copied to thespeaker via the audio cable.

NOTE0 If you have any problems connecting your HEOS device, jump to the

Troubleshooting section (v p. 46).

Contents Setup Use Troubleshooting Status LED AppendixSetup

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Adding more HEOS devicesThe HEOS wireless multi-room sound system is a true multiroom audio system that automatically synchronizes audio playback between multiple HEOSdevices so that the audio coming from different rooms is perfectly in sync and always sounds amazing! You can easily add up to 32 HEOS devices to yourHEOS system.

Adding wired HEOS devicesJust connect the HEOS device to your home network using an Ethernet cable and the HEOS device will appear on your HEOS app as a new room in theRooms screen.At your convenience, you can assign a name to the HEOS device to indicate which room you have it placed in.

0 Use only a shielded STP or ScTP LAN cable which is easily available at electronics stores (CAT-5 or greater recommended).0 Do not connect a Network Connector directly to the LAN port/Ethernet connector on your computer.

Adding wireless HEOS devicesYou can add additional wireless HEOS devices to your HEOS system by selecting “Add Device” from the HEOS app’s settings menu and follow theinstructions:

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1 2Add Device

SettingsMusic


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Using your HEOS speakerOnce you have your HEOS device connected to your network and the HEOS app installed on your mobile device, it’s easy to start enjoying your favoritemusic. You can listen to something different on every HEOS devices or the same music perfectly synchronized on all HEOS devices. It’s up to you!

Selecting a room/speakerIf you have more than one HEOS device, you must tell the HEOS systemwhich HEOS device you want to control:

1 Tap the “Rooms” tab.

2 Select the Room/Speaker you want to control.

3 Select the “Music” tab to select a music source or the“Now Playing” tab to control what is currently playingin the selected room.

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3Now PlayingMusicRooms

Song Name 5

Song Name 4

Song Name 3

Song Name 2

Song Name 1

Outside

Bedroom

Dining

Living

Kitchen

Drag one room into another to group them

Rooms

Contents Setup Use Troubleshooting Status LED AppendixUse

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Listening to radioThe HEOS system includes access to more than 100,000 free internetradio streams from all corners of the globe via the TuneIn radio service.Just select the TuneIn logo from the main “Music” menu and browseamong the 100,000 stations neatly organized into popular categories andselect a station that appeals to your mood.

NOTE0 If you have a TuneIn account, you can sign into the TuneIn service under

“Settings” - “Music Sources” - TuneIn, and access all of your “My Favorites” TuneInstations.

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Audio signal

Playing music stored on your mobiledevice

1 Tap the “Music” tab.

2 Select “This iPhone/iPod/iPad/Phone”.

3 Browse the local music on your phone and selectsomething to play.

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Audio signal


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Playing music from your networked PCor NAS

1 Select “Music Servers” from the “Music” tab.

2 Select the name of your networked PC or NAS(Network Attached Storage) server.

3 Browse the music on your PC/NAS and selectsomething to play.

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NAS(Network AttachedPC Storage)PC

Audio signal


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Playing music from the AUX input1 Connect an audio device with a 3.5 mm stereo audio

output to the AUX input on your speaker using theincluded 3.5 mm stereo audio cable.When a stereo audio cable is connected to AUX IN, the sourceautomatically switches to Inputs.

NOTE0 When there is a cable connected to AUX IN, select “Inputs” from the “Music”

tab.

2 Initiate playback on the audio device.

0 The sound from the audio device can be played directly on the selected speaker ordigitized and sent over your network to other speakers.

NOTE0 The analog output signals from some sources can be fairly strong. If the input level

of the source device is turned up high, it could overload the inputs of the HEOSdevice.This is unlikely to cause damage, but can cause distorted sound. Initially, set thevolume of the source to a medium – low level, then turn it up as needed. If you heardistortion, turn down the device's volume control.

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Audio signal


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Playing music from a USB device1 Insert a FAT32 formatted USB device into the USB port

on the back of the HEOS speaker.

2 Select “USB Music” from the “Music” tab.

3 Select the name of your HEOS speaker.

4 Browse the music on your USB device and selectsomething to play.

NOTE0 It may take several minutes for the name of your HEOS device to appear in the

“USB Music” list if you have a large number of files on your USB device.0 It is not possible to connect and use a computer via the USB port of this unit using

a USB cable.

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Audio signal


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Playing music from Bluetooth deviceo Pairing the HEOS speaker with your Bluetoothdevices1 Activate the Bluetooth setting on your mobile device.

2 Press and hold the Bluetooth button (V) located on theback of the HEOS speaker for 3 seconds and releasethe button when you see a pattern of two green flasheson the status LED.

3 Select “HEOS speaker“ from the list of availableBluetooth devices.In a few seconds your mobile device will indicate that it is connectedto your speaker.

4 Play music using any app on your device.The sound will now play from the HEOS speaker.

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Audio signal

NOTE0 Disconnect and reconnect Bluetooth connections from your Bluetooth device.


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HEOS accounto What is a HEOS account?

A HEOS account is master account or “keychain” for managing all ofyour HEOS music services with one single username and password.

o Why do I need a HEOS account?With the HEOS account you just have to enter your music serviceslogin names and passwords one time. This allows you to easily andquickly use multiple controller apps on different devices. You just loginto your HEOS account on any device and you will have access to allof your associated music services, play history and custom playlists,even if you are at a friend’s house listening to music on their HEOSsystem.

o Signing up for a HEOS accountYou will be instructed to signup for a HEOS account the first time youtry to access any music service from the main “Music” menu of theHEOS app.

o Changing your HEOS account1 Tap the “Music” tab.

2 Select the Settings a icon in the upper left corner ofthe screen.

3 Select “HEOS Account”.

4 Change your location, change your password, deleteyour account or sign out of your account.


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Playing from streaming music servicesA music service is an online music company that provides access to vastmusic collections via free and/or paid subscriptions. Depending upon yourgeographical location, there are several options to choose from. For moreinformation about which services are available in your area please visithttp://www.HEOSbyDenon.com

o Adding a music serviceOnce you’ve setup your HEOS account, you can add supported musicservices to your HEOS system by tapping on the music service logo inthe “Music” tab.Follow the instructions on the screen to add your username andpassword for the selected music service. You only have to enter youraccount information once as the HEOS account service will securelyremember your login information so you don’t have to enter it eachtime you want to play music from the music service.Additional music services may be available under “Settings” - “MusicSources” - “Online Music”.

o Changing music service settings1 Tap the “Music” tab.

2 Select the Settings a icon in the upper left corner ofthe screen.

3 Select “Music Sources”.

4 Select “Online Music”.

5 Select the name of the online music service you wantto edit.

6 Sign out, then sign in again to associate yourusername and password with your HEOS account.

7 Select “Hide for Now” to prevent the service logo fromappearing on the main “Music” menu.


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Managing inputsIf you connected external audio source components to any of your HEOSspeakers inputs, you can rename the default input names to describe theactual source or hide any inputs that are not being used.

1 Select the Settings a icon located in the upper leftcorner of the main “Music” menu to display theSettings menu.


3 Select “Inputs”.

4 Select the speaker which you connect your externalaudio source device to.

o Changing the name of the inputs1 Select the name of the input you want to edit.

2 Select “Name”.

3 Select or enter a new name to describe the source thatyou connected.

4 Select the Save button to save your changes.

o Hiding an input1 Select the name of the input you want to edit.

2 Toggle “Hide Input” to ON to prevent this input fromappearing under the Inputs tile on the main “Music”menu.


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Managing your phoneYour smartphone or tablet can be hidden if it does not need to be in the“Music Sources” menu.



3 Select “This iPhone/iPod/iPad/Phone”.

4 Toggle “This iPhone/iPod/iPad/Phone” to OFF toprevent the service logo from appearing on the main“Music” menu.

Using headphones (HEOS 7 only)You can listen to music through headphones by connecting your favoriteheadphones to the 3.5 mm headphone jack on the side of the HEOS 7speaker. The music will stop playing through the built in speakers whenyou insert your headphones into the jack, and turn back on when youremove the headphones.

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NOTE0 To prevent hearing loss, do not raise the volume level excessively when using

headphones.


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Listening to the same music in multiplerooms

The HEOS system is a true multiroom audio system that automaticallysynchronizes audio playback between multiple HEOS devices so that theaudio coming from different rooms is perfectly in sync and always soundsamazing!You can easily add up to 32 HEOS devices to your HEOS system.You can join or group up to 16 individual HEOS devices into a group ofHEOS devices that function as if they were a single HEOS device.

o Grouping rooms


2 Press and hold your finger on room that is not playingmusic.

3 Drag it into the room that is playing music (indicated bythe red outline) and lift your finger.The two rooms will be grouped together into a single device groupand both rooms will be playing the same music in perfect sync.

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Now PlayingMusicRooms

Song Name 1Dining

Kitchen


Rooms


Song Name 3

Song Name 3

Song Name 2

Song Name 2

Song Name 1

Bedroom

Bedroom

Dining

Living

Kitchen


Rooms

Living

Drag a room out of this group to ungroup it

Living+Kitchen


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o Ungrouping rooms


2 Press and hold your finger on room that you want toremove from the group.

NOTE0 You can not remove the first room that started playing the music before

grouping.

3 Drag it out of the group and lift your finger.Music will stop playing in the room you dragged out of the group butwill continue playing in any remaining rooms.

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Song Name 3

Song Name 2

Song Name 1

Bedroom

Dining

Living

Kitchen


Rooms


Song Name 4

Song Name 3

Song Name 2

Song Name 1

Bedroom

Dining

Living

Kitchen


Rooms

Living


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o Grouping all rooms (party mode)You can easily group 16 rooms together into Party Mode by using a“pinch” gesture.


2 Place two fingers on the screen over the list of rooms.

3 Quickly pinch your two fingers together and release.All of your rooms will be joined together and begin playing the samemusic in perfect sync.

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1

2

3


Song Name 1

Bedroom

Dining

Kitchen


Rooms


Song Name 4

Song Name 3

Song Name 2

Song Name 1

Bedroom

Dining

Living

Kitchen


Rooms

Living


Dining+Living+...


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o Ungrouping all roomsYou can easily ungroup all of your rooms and exit Party Mode by usinga “spread” gesture.


2 Place two fingers close together on the screen over listof rooms.

3 Quickly spread your two fingers apart from each otherand release.All of your rooms will be ungrouped and music will stop playing inevery room (except the original “master” room that was playingbefore you grouped the rooms together).

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1

2

3


Song Name 1

Bedroom

Dining

Dining

Kitchen


Rooms


Song Name 4

Song Name 3

Song Name 2

Song Name 1

Bedroom

Dining

Living

Kitchen


Rooms

Living



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Stereo pairingo Creating a stereo pairA matching pair of HEOS 5 or HEOS 7 speakers that have been groupedtogether (see above) can be saved as a persistent stereo pair where onespeaker outputs the left channel of audio and the other speaker outputsthe right channel of audio. Paired speakers will then appear as a singleroom (with two speakers playing music) in the Rooms list.


2 Create a group containing ONLY two matchingspeakers (see “Grouping rooms” (v p. 26)).

3 Tap the Pencil e icon to enter Edit mode.

4 Tap on the Group of two matching speakers to Edit theGroup.

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Song Name 3


Song Name 2

Bedroom

Kitchen

Dining L

Dining R


Rooms

Song Name 1Dining L + Dining R

Edit Rooms

Dining L

Dining R

Song Name 2Kitchen

Song Name 3Bedroom

Song Name 2


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5 Tap on the Stereo Pair switch to pair the two speakers.

6 Tap the Back arrow B to return to the list of Rooms.

7 Tap the Check Mark i icon to exit Edit mode.The group of two matching speakers will now appear as a singleroom. You can change the name of the stereo paired room at anytime.

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Rooms


Rooms

Now PlayingMusic

Song Name 3Bedroom

Song Name 1Dining L + Dining R

Song Name 2Kitchen

Edit Group

Name Dining L + Dining R

Stereo Pair

EQ

Balance Center

Swap L&R


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o Changing the name of a stereo pair



3 Tap a Stereo Pair (a room which contains two matchingHEOS speakers) to edit the group.

4 Tap “Name”.

5 Select or enter a new name for your pair of speakers.

6 Tap the Save i button to save your changes.

o Adjusting the balance




4 Select “Balance”.

5 Adjust the Balance to the left or right.

6 Tap the Check Mark i icon to exit Edit mode.


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o Swapping left and right channels in a stereopair




4 Tap on the Swap L&R switch to swap the left and rightchannels of the two speakers.



o Removing a stereo pair




4 Tap on the Stereo Pair switch to return the pairedspeakers to two individual speakers.




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Using the now playing queueHEOS uses a Now Playing “Queue” to line up music that you want to listen to. Music can be selected from any of your local or online music sources (aslong as they are not preprogrammed “radio” or “station” type streams). This feature works similarly to how a jukebox works. You select something to play(a song, album, playlist or even your entire music collection) and add it to the “Queue”. When you select something to play you will be asked how you wantto queue up your music.

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Play AIbum

Track 66 0:20

Play Now

MusicRooms Now PlayingCancel

Play Now & Replace Queue

Play Next

Add to End of Queue

Track 11

Track 22

Track 1HEOS Device

0:20

0:20

Album


Queue

3:14Charlie PuthTrack 1

3:19Charlie PuthDangerously

3:10Charlie PuthMarvin Gaye

3:32Charlie PuthLosing My Mind

3:37Charlie PuthWe Don’t Talk Any

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Now PlayingMusic

ArtistAlbum

Track 1

Rooms

Now Playing

0:10 -3:04

A Queue MenuWhen you select something to play you will be asked how you want toqueue up your music.

B Queue iconC Pencil iconD Delete iconE Save iconF Cover art or HEOS icon

You can return to the “Now Playing” screen display by tapping thecover art or the HEOS icon.

o Play NowInserts the item into the queue after the currently playing track andplays the selected item immediately.

o Play Now & Replace QueueClears the queue and plays the selected item immediately.

o Play NextInserts the item into the queue after the current song and plays it whenthe current song ends.

o Add to End of QueueAdds the item to the end of the queue.


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Rearranging the now playing queueOnce you have songs lined up in your queue, you might want to rearrangethe order or remove some songs:

1 Tap the “Now Playing” tab.

2 Tap the Queue d icon in the upper right corner of thescreen.


4 Rearrange the order of your queue by dragging the listf icon (on the right side of each track row) up ordown.

Deleting songs from the play queueYou can remove songs one at a time from the Now Playing Queue:




4 Tap the track(s) that you want to delete.

5 Tap the Delete g icon to delete all of the selectedtracks from the play queue.


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Deleting all songs from the play queueYou can remove all of the songs from the Now Playing Queue:



3 Tap the Delete g icon to confirm that you want todelete all songs from the queue.

Saving playlistsYou can save the Now Playing Queue as a HEOS Playlist that you canrecall later. The new playlist will be available from the Playlists button onthe “Music” tab on every controller app connected to your HEOS system.



3 Tap on the Save h icon.

4 Enter a name for your Playlist and tap the i icon.

Performing repeat and shuffle playbackThe playback controls are visible on the “Now Playing” screen.


2 Tap the repeat b and shuffle c controls.


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Using the favoriteHEOS uses a "HEOS Favorites" to line up station you want to start playquickly the favorite stations.Station can be selected from online music sources such as "Radio" or"Station" type streams. "HEOS Favorites" will display a list of the stationsof various services.o Adding to HEOS favorite

Select a station of an online music source. When the action menuscreen is displayed, select “Add Station to HEOS Favorites”.

NOTE0 This can also be done by selecting “Add Station to HEOS Favorites” from the

station menu of the station being played.

o Deleting station from the HEOS favorite1 Tap the “Music” tab.

2 Select “Favorites”.


4 Tap the "Delete" that you want to delete station.


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Making speaker adjustmentsYou can adjust specific settings for each of your HEOS speakers in yoursystem:


2 Select “My Devices” to display a list of your HEOSdevices.

3 Select the speaker you want to adjust.

Changing the name of a speaker1 Select “Name”.

2 Select or enter a new name for your speaker.

3 Tap the i icon to save your changes.

Changing the wireless networkconnection

1 Select “Network”.A list of wireless networks that your speaker can access isdisplayed.

2 Select the network you want your speaker to join.Wait as the speaker’s network connection is changed.

NOTE0 Wired networking is automatically selected when the speaker is connected to a

wired Ethernet network. To switch back to using a wireless network you mustremove the Ethernet cable from the back of the speaker.


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Changing the speaker’s equalizer1 Select “EQ”.

2 Adjust the “Treble” or “Bass” up or down.

NOTE0 Select the Reset button to restore the default settings.

Adjusting the audio qualitySelects the transcoding option for rebroadcasting audio from one HEOSdevice to another HEOS device (or group of devices) across the network.When set to high bit rate audio sources originating from the first device(such as analog input, WAV, FLAC and PCM) will be transcoded to ensurethe highest level of reliability for the audio stream.

1 Select “Quality”.

2 Select Normal (default) or High.

0 If you have selected High and you experience audio dropouts when streamingsources from one device to other devices, please select Normal (default).

Adjusting the status light brightness1 Select “Status Light”.

2 Adjust the brightness up or down or set the slider tothe OFF position to completely disable the status light.


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Advanced speaker settingsCaution

0 Adjusting these settings may disconnect your speaker from yournetwork and possibly render your speaker unusable. Do not use thesefeatures unless you are comfortable making advanced adjustments toyour speaker.

o Network settings1 Select “Advanced”.

2 Select “NETWORK SETTINGS” tab.

3 Scroll down to see all of the options fora. Network Interface (Ethernet or Wireless)b. Wireless Settingsc. IP Address Settings (Automatic or Manual)d. Wireless Power Saving

4 Select “Save Settings” to apply the new settings or“Cancel Changes” to revert to the previous settings.

o About wireless power savingThe Wireless Power Savings feature saves power by turning off powerto the wireless radio inside the HEOS device when the device isconnected to an Ethernet network. If you disconnect the Ethernetcable from the HEOS device, Wireless Power Saving willautomatically turn off and the wireless radio will turn on so that theHEOS device can be discovered over your wireless network.

NOTE0 If Wireless Power Savings is ON, Wi-Fi power will be temporarily turned on when

accessing the My Devices - (My Devices) - Network screen in the HEOS app orwhenever the Connect button on the device is pressed.


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o Firmware upgrade1 Select “Advanced”.

2 Select “FIRMWARE UPDATE” tab.

n Update statusManually check for a firmware upgrade.

n Allow updatesON(Default): Allows updatesOFF: Does not allow updates

3 Select “Save Settings” to apply the new settings or“Cancel Changes” to revert to the previous settings.

o AboutViewing technical details about the HEOS device.

1 Select “Advanced”.

2 Select “ABOUT” tab.

3 Scroll down to see information about the speaker’s.a. Hardwareb. Softwarec. Device


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Updating your systemHEOS has the ability to add enhancements and updated functionality via your high speed Internet connection. Follow the instructions on thescreen to update the HEOS device and/or your controller App.


2 Select “Software Update”.

n Check for UpdateFollow the instructions on screen to install any availableupdates to your HEOS system.

n Auto-UpdateON(Default):

Valid updates are performedautomatically.

OFF: You will be notified of valid updates onthe HEOS app.


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Advanced featuresThere are a few advanced features of the HEOS system that you may want to explore once you become familiar with the basic operations. You canaccess the advanced features of the HEOS system by following these steps:


2 Select “Advanced Settings” to display a list theavailable settings.

Sharing music from your mobile deviceThe HEOS app has a feature called “Music Sharing” which can share thelocal music stored on your mobile device to other HEOS app users on yourlocal network. To enable this feature, select “Music Sharing”, and set it on“ON”.The name of the device you are sharing from will appear as a music serverallowing other HEOS controller apps to browse and play music from theyour device.

Wireless performanceYou can check the wireless connection status of your HEOS device.

n QualityExcellent / Good / Poor

NOTE0 If the quality level of your HEOS device is ”Poor”, make sure your HEOS devices

are not located near other electronic devices that could interfere with it’s wirelessconnectivity (like microwave ovens, cordless phones, TVs, etc…)

n SignalExcellent / Good / Poor

NOTE0 If the signal level of your HEOS device is ”Poor”, make sure your HEOS devices

are within range of your wireless network.


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Submit diagnosticsIf you are having trouble with your network or HEOS system, you may beasked by Denon technical support personnel to select this option. Thisfeature will automatically send Denon technical support diagnosticinformation about your HEOS system.

NOTE0 No personal information is sent and your information will never be shared with

anyone.

Resetting your controller appThis feature will reset the control app to its original state when you firstinstalled it on your mobile device without requiring you to remove,download, and reinstall it from the app store.


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Power managementPower modeso Quick Start Mode

HEOS device automatically enters "Quick Start Mode" to save powerin the following cases. This unit will automatically resume to full powerwhenever the device is selected and playing music.The status LED dims when the mode is switched to Quick Start Mode.

n EthernetAfter around 20 minutes of no operation and no network access afterplaying music via Ethernet.

n Wi-FiAfter around 20 minutes of no operation and no network access afterplaying music via Wi-Fi.

n USBAfter around 20 minutes of no operation and no network access afterplaying music from a USB memory device.

n BluetoothAfter the Bluetooth connection is disconnected and there is around 20minutes of no operation and no network access after playing music viaBluetooth.

n AUX INAfter around 20 minutes of no operation after AUX cable isdisconnected.

o Deep StandbyThe device also has the ability to automatically enter “Deep Standby”whenever the wired or wireless network connection is removed formore than 60 minutes in "Quick Start Mode". The front panel LED willturn off during Deep Standby.To “wake” a HEOS device from Deep Standby, you must press thevolume or mute buttons which will immediately turn on the front panelLED.

0 You also push the mute button for 3 seconds, the device enters the DeepStandby.

o OffTo completely turn off the power to the device you must remove themains plug from the power outlet.


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Basic troubleshootingMy speaker won’t connect to my network using the audio cable

Solution Refer to Page0 Make sure your mobile device is connected to your wireless network before setting up your speaker. 140 Alternatively, you can connect your speaker to your network router using the included Ethernet cable. Once connected via

Ethernet, the HEOS App should recognize the speaker and you can manually move it to your wireless network usingSettings/My Devices/Device_Name/Advanced/Network Settings.

15

Contents Setup Use Troubleshooting Status LED AppendixTroubleshooting

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Cannot pair a Bluetooth mobile device with the HEOS deviceSolution Refer to Page

0 The connection from the Bluetooth mobile device is malfunctioning. Power cycle the mobile device, remove the pairinginformation and re-pair the HEOS speaker to the mobile device.

–

Cannot hear Bluetooth musicSolution Refer to Page

0 Your Bluetooth mobile device is not paired with HEOS speaker. Re-pair the HEOS speaker to the mobile device. －

0 The HEOS speaker is Wi-Fi mode or Aux-in mode etc. Pair and connect Bluetooth device to HEOS speaker. －

0 The Bluetooth mobile device is connected to another audio device. Make sure your Bluetooth device is connected to HEOSspeaker.

－

0 The volume on Bluetooth mobile device is too low. Check the volume on the Bluetooth mobile device. Check the volume on theHEOS speaker.

－


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Music cuts out or delays sometimesSolution Refer to Page

0 Make sure your Internet connection is operating correctly. If you are sharing your network with other users or devices, they maybe using most of your bandwidth (especially if they are streaming video).

6

0 Make sure your speakers are within range of your wireless network. 430 Make sure your speakers are not located near other electronic devices that could interfere with it’s wireless connectivity (like

microwave ovens, cordless phones, TVs, etc…).43

I hear a delay when using the AUX input with my TVSolution Refer to Page

0 If you are connecting the AUX input with your cable or satellite box for enjoying TV audio through multiple HEOS speakers, youmay hear a delay between when you see someone speak and when you hear the audio. This is because the HEOS systemmust buffer the audio before it sends it out to the speakers so that it arrives at all speakers at the same time.

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0 You can avoid this delay by listening only to the speaker which is directly connected to the set top box. －


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I hear distortion when using the AUX inputSolution Refer to Page

0 The analog output signals from some sources can be fairly strong. If the input level of the source device is turned up high, itcould overload the inputs of the HEOS device. This is unlikely to cause damage, but can cause distorted sound. Initially, set thevolume of the source to a medium – low level, then turn it up as needed. If you hear distortion, turn down the device’s volumecontrol.

－

Connecting to a WPS networkSolution Refer to Page

If your wireless router support WPS (Wi-Fi Protected Setup™) your HEOS wireless speaker can optionally connect to yournetwork using the “Push Button” method by following these steps:Wi-Fi Protected Setup™ is trademarks of Wi-Fi Alliance.1. Press the WPS button on your router.2. Within 2 minutes, press and hold the Connect button on the rear panel of the HEOS speaker for 3 seconds.3. The LED on the front of the speaker will flash green for several seconds as it connects to your WPS router.4. When the connection is complete, the LED on the front of the speaker will turn solid blue.

6


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Resetting your speakerSolution Refer to Page

Resetting your speaker will clear out the wireless network info, EQ, and name but retain it’s current software. You will have to useSettings - Add Speaker to reconnect the speaker to your home network before it can be used.To reset your speaker, press and hold the Connect and Bluetooth buttons located on the back of the HEOS speaker for 5 secondsuntil the front LED begins to flash amber.

–

Restoring the speaker to factory defaultsSolution Refer to Page

Restoring the HEOS speaker to its factory defaults will clear all of the settings and restore the original software which was installedat the factory.

Caution0 All settings will be erased and the software will likely be downgraded!To restore your HEOS speaker to the factory defaults, unplug the power cable from the back of the HEOS speaker. Press andhold the Bluetooth button located on the back of the HEOS speaker, reconnect the power cable, and hold it in until the front LEDbegins to flash amber.

–

* For further information, please visit http://www.HEOSbyDenon.com


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Contact DenonFor U.S. & Canada only:If you need further assistance with your HEOS product, please contact HEOS by Denon Customer Support Services below:Website: www.HEOSbyDenon.com/SupportEmail: [email protected] Chat: www.HEOSbyDenon.com/LiveChatTelephone: Toll Free (855) 499 2820(M-F 10:00AM to 10:00PM EST / Sat 12:00PM to 8:00PM EST)For the other region:If you need additional help in solving problems, please contact Denon customer service in your area or visit http://www.HEOSbyDenon.com


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Status LED table[Example] HEOS 5

Device Operation Description Front LED Action Rear LED Action

Off No AC power or Deep Standby.

(off).

(off)

Plug in Booting.

(blink).

(off)

On Ready-Configured and connected to your network.

(solid).

(off)

On Not Connected to your network.

(solid).

(solid)

Change Network Connecting to your network.

(blink).

(off)

Contents Setup Use Troubleshooting Status LED AppendixStatus LED

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Setup

Not connected.

(solid).

(solid)

Connect button was pressed.

(blink).

(blink)

Cable connection is OK.

(solid).

(solid)

Connecting to your network.

(blink).

(off)


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Configured and connected to your network.

(solid).

(off)

Error.

(solid).

(solid)

Update

Updating.

(blink).

(blink)

Rebooting.

(blink).

(off)

Ready-Configured and connected to your network.

(solid).

(off)


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Reset

Soft reset - Clear user settings.

(fast blink).

(solid)

Hard reset - Factory restore.

(blink).

(solid)

Rebooting.

(blink).

(off)

Ready-Not Configured.

(solid).

(solid)


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Errors

Firmware Error.

(slow blink (NOT fade)).

(off)

Hardware Error.

(fast blink).

(off)

Network Error.

(solid).

(solid)

Volume Change .

(quick blink).

(off)

Mute .

(slow blink).

(off)


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WPS

a WPS session is active.

(fast blink).

(fast blink)

WPS connected.

(for 3 sec. solid).

(solid)

WPS time-out.

(for 3 sec. solid).

(solid)

Power Management

Quick Start Mode.

(dimmed solid).

(off)

Deep Standby.

(off).

(off)


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Bluetooth

Bluetooth pairing is active.

(two blinks).

(two blinks)

Connected （No Network).

(one blink).

(off)

Bluetooth pairing is failed.

(for 3sec. solid).

(for 3sec. solid)


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Supported file types and codecsFrequency Sample Rate File Extension Codec Bit Rates

32/44.1/4888.2/96/176.4192 kHz

16/24 bit wav PCM ---

32 kHz44.1 kHz48 kHz

16 bit mp3 MPEG-1 Audio Layer 3CBR/VBR 32 - 320 kbps


16 bit m4aaac AAC-LC 48 - 320 kbps


16 bit wma wma9CBR CBR:48 - 192 kbps

44.1/4888.2/96/176.4192 kHz

16/24 bit flac flac ---

44.1/4888.2/96/176.4192 kHz

16/24 bit m4a ALAC ---

NOTE0 Files protected by DRM such as Apple’s Fairplay DRM, are not supported.0 If you select a music source with a high bit rate or high resolution, it is set to the appropriate level by codec before being output.0 The ALAC decoder is distributed under the Apache License, Version 2.0 (http://www.apache.org/licenses/LICENSE-2.0)

Contents Setup Use Troubleshooting Status LED AppendixAppendix

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SpecificationsSpeaker specificationso HEOS 7

Wireless LANNetwork type: Conforming to IEEE 802.11a/b/g/n/acUsed frequency range: 2.4 GHz, 5 GHz

GeneralOperating temperature: 41 °F - 95 °F (5 °C - 35 °C)Power supply: AC 100 – 240 V, 50/60 HzPower consumption: 20 WPower consumption in Quick Start Mode: * 5.6 W (Wi-Fi)

3.9 W (Ethernet)5.9 W (USB)5.4 W (Bluetooth)

Power consumption in Deep Standby Mode: * 0.3 WMax Analog Input: 1 Vrms*Cable to AUX IN must be disconnected to enter Quick Start Mode and Deep Standby Mode.


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DimensionsUnit : in. (mm)

.

203

479 164

Weight: 10 lbs 2 oz (4.6 Kg)For the purpose of improvement, the specifications and design are subject to change without notice.


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o HEOS 5Wireless LANNetwork type: Conforming to IEEE 802.11a/b/g/n/acUsed frequency range: 2.4 GHz, 5 GHz

GeneralOperating temperature: 41 °F - 95 °F (5 °C - 35 °C)Power supply: AC 100 – 240 V, 50/60 HzPower consumption: 23 WPower consumption in Quick Start Mode: * 5.0 W (Wi-Fi)

3.5 W (Ethernet)5.4 W (USB)5.1 W (Bluetooth)

Power consumption in Deep Standby Mode: * 0.3 WMax Analog Input: 1 Vrms

*Cable to AUX IN must be disconnected to enter Quick Start Mode and Deep Standby Mode.


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DimensionsUnit : in. (mm)

.

8 15

/64

(209

)

11 37/64 (294) 6 17/32 (166)

Weight : 7 lbs 1 oz (3.2 kg)For the purpose of improvement, the specifications and design are subject to change without notice.


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InformationTrademarks

.

Google Play and the Google Play logo are trademarks of Google LLC.

.

Apple, the Apple logo, iPad, iPhone, and iPod touch are trademarks ofApple Inc., registered in the U.S. and other countries. App Store is aservice mark of Apple Inc.

.

Amazon, Kindle, Echo, Alexa, Dash, Fire and all related logos aretrademarks of Amazon.com, Inc. or its affiliates.

.

The Bluetooth® word mark and logos are registered trademarks ownedby Bluetooth SIG, Inc. and any use of such marks by D&M Holdings Inc.is under license. Other trademarks and trade names are those of theirrespective owners.


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Wireless Speaker - Denon

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