Wireless Joey - Solid Signal · Wireless Joey installed, connect the Wireless Joey receiver to the...
Transcript of Wireless Joey - Solid Signal · Wireless Joey installed, connect the Wireless Joey receiver to the...
01Receivers | Wireless Joey
Wireless JoeyHigh/Standard Definition • Uses Wireless Joey Access Point
02Installation Rules | Installing a Whole-Home System
Installing a Wireless Joey ReceiverFollow this procedure to install a Wireless Joey receiver. To ensure a proper installation, see Maximum Components per Whole-Home System and the Wireless Joey diagrams in the Installation Diagrams chapter.
Note: A Wireless Joey receiver uses its own wireless network that does not impact the performance of an existing home network.
1. Check the mode switch: On the back panel of the Wireless Joey Access Point,verify that the mode switch is set to Access Point, as shown below.
2. Connect the Wireless Joey Access Point: Connect an Ethernet cable from theWireless Joey Access Point to the desired Hopper receiver model or aHopper Internet Connector.Note: Each Wireless Access Point supports up to three Wireless Joey receivers.
3. Power on the Wireless Joey Access Point: Plug in the Wireless Joey Access Pointto power to automatically power on the device. The blue Ethernet LED lights up,then the green power light blinks, indicating that the Wireless Joey Access Point isdownloading software. Do not disconnect the device from power or Ethernet.
Wireless Joey
Wireless Joey Access Point
03Installation Rules | Installation Rules and Guidelines
Maximum Components per Whole-Home SystemHopper and Hopper with Sling Receivers• Two (2) Hopper receiver models when no Super Joey receiver is installed• One (1) Hopper receiver model when a Super Joey receiver is installed. A Solo Node
is required; a Duo Node is prohibited.
Joey Receiver Models• Three (3) Joey receivers per Hopper receiver model.• A combination of four (4) Joey, Virtual Joey, and Wireless Joey receivers when no Super
Joey receiver is installed. A total of four Joey receiver models requires two Hopper receiver models.
• A combination of three (3) Joey, Virtual Joey, and Wireless Joey receivers when aSuper Joey receiver is installed.
• One (1) Virtual Joey per Hopper receiver model.
Wireless Joey Receivers and Wireless Joey Access Points• One (1) Wireless Joey Access Point per Hopper receiver model or
Hopper Internet Connector• Three (3) Wireless Joey receivers per Wireless Joey Access Point• Four (4) Wireless Joey receivers and two (2) Wireless Joey Access Points per
whole-home system
04Installation Rules | Installing a Whole-Home System
4. Verify the connection to the receiver: At the TV connected to the desired hostHopper receiver model, access the Whole-Home screen by pressing MENU on theremote control and selecting Settings, Network Setup, then Whole-Home. Verifythat the Wireless Joey Access Point is detected as an attached device, asshown below.
5. Connect the Wireless Joey receiver: At the TV where the customer wants theWireless Joey installed, connect the Wireless Joey receiver to the TV using an HDMI(preferable) or RCA cable.Warning: Do not cover the vents or stack anything on the Wireless Joey receiver.Doing so can cause heat buildup and may damage the receiver.
6. Turn on the TV: Power on the TV and the Wireless Joey receiver. If necessary,change the TV input to the source for the Wireless Joey receiver.
05Installation Rules | Installing a Whole-Home System
7. Start the Setup Wizard for the Wireless Joey: When the Setup Wizard displays,press SELECT on the front panel of the Wireless Joey to begin the connectionprocess to the Wireless Joey Access Point, as shown below.
8. Initiate Wi-Fi Protected Setup (WPS): Return to the Wireless Joey Access Point andpress WPS to connect the Wireless Joey receiver to the Wireless Joey Access Pointand the Hopper receiver model.Note: WPS times out in two minutes. If you cannot connect the devices after severalattempts, the devices may be out of range with each other. Try moving one of thedevices closer and trying again. If there is another device that is also in WPS, stopWPS on the device and try again.
06Installation Rules | Installing a Whole-Home System
9. Complete the Setup Wizard: Complete all steps in the Setup Wizard, which willguide you in positioning the Wireless Joey and Wireless Joey Access Point toproduce an optimal signal.Note: Performance may vary depending on environmental factors, such as buildingmaterials and objects that interfere with the video signal.
10. For each additional Wireless Joey receiver: Repeat the necessary steps in thisprocedure. A whole-home system supports three Wireless Joey receivers (usingone Wireless Joey Access Point) or four Wireless Joeys (using two Wireless JoeyAccess Points). See Maximum Components per Whole-Home System for compatibleconfigurationsfortheinstallation.
07Devices and Accessories | Wireless Joey Access Point
Wireless Joey Access Point• Servesasavideo-grade802.11acwirelessaccesspoint
between one Hopper receiver model and up to threeWireless Joey receivers.
• Creates its own wireless network that does not impactthe performance of a home network.
• Serves video and data wirelessly to a Wireless Joey.The Wireless Joey Access Point connects via Ethernetcable to a Hopper receiver model or Hopper InternetConnector. Do not connect a Wireless Joey Access Pointdirectly to a home-network router.
• The Wireless Joey Access Point and the Wireless Joeyare intended to sit upright to ensure optimal signalstrength. Do not mount these devices or lay them ontheir sides.
08Installation Diagrams | Wireless Joey: 4-TV Installation
Wireless Joey: 4-TV Installation2 Wireless Joeys, 1 Wireless Joey Access Point, 1 Hopper with Sling, 1 Joey
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Joey
WirelessJoey
AccessPoint Hopper with Sling
Wireless Joey
Wireless Joey
Solo Node
Satellite950–2150 MHz
MoCA650–875 MHz
Satellite and MoCA650–3000 MHz
Cables
HDMI
Ethernet
Router (Bridging Enabled)
09Installation Diagrams | Wireless Joey: 6-TV Installation
Wireless Joey: 6-TV Installation4 Wireless Joeys, 2 Wireless Joey Access Points, 2 Hopper with Slings, 1 Joey
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Wireless JoeyAccess Point
Wireless Joey
Access Point
Duo Node
Hopper with Sling
H.I.C.
Satellite950–2150 MHz
MoCA650–875 MHz
Satellite and MoCA650–3000 MHz
Cables
HDMI
Ethernet
WirelessRouter
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10Installation Diagrams | Super Joey and Wireless Joey: 5-TV Installation
Super Joey and Wireless Joey: 5-TV Installation1 Super Joey, 1 Wireless Joey, 1 Wireless Joey Access Point, 1 Hopper with Sling, 2 Joeys
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Satellite950–2150 MHz
MoCA650–875 MHz
Satellite and MoCA650 ≤ 3000 MHz
Cables
HDMI
Ethernet Integrator
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Super Joey
WirelessRouter
Hopper with Sling
(Bridging Enabled)
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Wireless JoeyAccess Point
3-WaySplitter
11Installation Diagrams | Super Joey, Wireless Joey, and Virtual Joey: 5-TV Installation
Super Joey, Wireless Joey, and Virtual Joey: 5-TV Installation1 Super Joey, 1 Wireless Joey/Access Point, 1 Virtual Joey, 1 Hopper with Sling, 1 Joey
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Satellite950–2150 MHz
MoCA650–875 MHz
Satellite and MoCA650 ≤ 3000 MHz
Cables
HDMI
Ethernet
Router
Virtual Joey Display
H.I.C.
Integrator
Joey
Solo Node
Super Joey
Hopper with Sling
Wireless Joey
Wireless JoeyAccess Point
3-WaySplitter
(Bridging Enabled)
12Installation Diagrams | Wireless Joey and Virtual Joey: 6-TV Installation
Wireless Joey and Virtual Joey: 6-TV Installation2 Wireless Joeys, 1 Wireless Joey Access Point, 1 Virtual Joey, 2 Hopper with Slings, 1 Joey
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(Bridging Enabled)
Wireless JoeyAccess Point
Virtual Joey Display
Router
Duo Node
Tap
Joey
Hopper with Sling
H.I.C.
Satellite950–2150 MHz
MoCA650–875 MHz
Satellite and MoCA650–3000 MHz
Cables
HDMI
Ethernet
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Grounding wire size: Copper wire-8-14 AWGCopper coated steel wire-17 AWG
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13Troubleshooting | Receiver Issues
Wireless Joey ReceiverThe Wireless Joey Access Point Does Not Turn OnIf the green power LED on the Wireless Joey Access Point does not light up after plugging in the device to power, verify that there is power from the electrical outlet.
Cannot Connect the Wireless Joey Receiver and Wireless Joey Access PointIftheWirelessJoeyAccessPointdoesnotfindtheWirelessJoeyreceiverwhilebotharein WPS Mode, proceed as follows until the two devices connect:• Put both devices into WPS Mode and try again. WPS mode times out after two minutes.• Move the devices closer together, doing your best to position them into a line of sight
until the Wi-Fi signal is strong (a green reading). After repositioning the devices, put bothinto WPS Mode to see if they connect.
• Ensure that another device is not also in WPS Mode, which can interfere with WPSMode between the Wireless Joey receiver and Wireless Joey Access Point.
• Disconnect the end of the Ethernet cable from the Wireless Joey Access Point andconnect it to the Wireless Joey receiver until the software download completes on theWireless Joey receiver. Then reconnect the Ethernet cable to the Wireless JoeyAccess Point.
Wireless Joey
Wireless Joey Access Point
14Troubleshooting | Receiver Issues
There Is No Signal Between the Wireless Joey Receiver and the Wireless Joey Access Point• Bring the two devices closer together, making the Wireless Joey Access Point more
centrally located. If necessary, connect the Wireless Joey Access Point to a Hopper Internet Connector (HIC), which allows you to position the Wireless Joey Access Point closer to the Wireless Joey receiver.
• If the Wireless Joey receiver is still trying to take a software download after 10 minutes,disconnect the end of the Ethernet cable from the Wireless Joey Access Point andconnect it to the Wireless Joey receiver until the software download completes. Thenreconnect the Ethernet cable to the Wireless Joey Access Point.
The Wireless Joey Receiver Does Not Display Video• Check the Wireless Joey Access Point’s connection to the Hopper receiver model, as
well as all the cable connections from the dish to the Wireless Joey, ensuring that they are secure and hand-tightened.
• Check the signal indicator. If the signal is weak, reposition the devices.• Ensure that there is no interference from other 5G devices, such as a microwave,
cell phone, or a neighbor’s wireless network. If possible, reposition the Wireless JoeyAccess Point to avoid the interference.
15Troubleshooting | Receiver Issues
• It is possible to lose the connection between the Wireless Joey receiver and theWireless Joey Access Point but still have the signal indicator showing a strong signal.On the remote control, press MENU and select Settings, Network Settings, andWhole Home. On the Whole-Home screen that displays, verify that the Wireless Joeyreceiver is linked to the correct Hopper receiver model. If it is not linked, select theHopper receiver model that you want to link to and press SELECT on the remote to linkthe two devices.
• If the signal indicator shows a strong signal, reset the Wireless Joey receiver bypressing and holding its POWER button.
• If the signal indicator shows a weak signal, move the Wireless Joey receiver and theWireless Joey Access Point closer together, positioning them into a line of sight asmuch as possible.
• If the devices were working and suddenly stopped working, unplug them and powerthem back up to reestablish connections.
There Is No Sound• Check that all connections are hand-tightened.• Verify that DISH programming is displaying on the Hopper receiver model.• Connect RCA audio (red and white) cables from the Wireless Joey receiver’s audio
outputs to the TV’s audio inputs. Then change the TV to the correct input for the RCAconnection, and change the settings for the TV on the Wireless Joey receiver to matchthe TV’s settings.
10Installation Rules | Installation Rules and Guidelines
Maximum Components Matrix
Receiver With or Without Super Joey Without Super JoeyHopper or Hopper with Sling 1 Hopper receiver model 2 Hopper receiver modelsJoey, Virtual Joey, or Wireless Joey Combination of any 3 receivers:
• 1 Joey, 2 Wireless Joeys (1 Wireless Joey Access Point)
• 1 Joey, 1 Virtual Joey, 1 Wireless Joey (1 Wireless Joey Access Point)
• 1 Virtual Joey, 2 Wireless Joeys (1 Wireless Joey Access Point)
• 2 Joeys, 1 Wireless Joey (1 Wireless Joey Access Point)
• 2 Joeys, 1 Virtual Joey• 3 Joeys• 3 Wireless Joeys
(1 Wireless Joey Access Point)
Combination of any 4 receivers:• 1 Joey, 3 Wireless Joeys
(1 Wireless Joey Access Point)• 2 Joeys, 2 Wireless Joeys
(1 Wireless Joey Access Point)• 2 Joeys, 2 Virtual Joeys• 2 Virtual Joeys, 2 Wireless Joeys
(1 Wireless Joey Access Point)• 3 Joeys, 1 Wireless Joey
(1 Wireless Joey Access Point)• 3 Joeys, 1 Virtual Joey• 4 Joeys• 4 Wireless Joeys
(2 Wireless Joey Access Points)
MoCA Devices• Two devices—including a 1-GHz splitter, Tap, Isolator, or the Hopper Internet
Connector’s Pass-Thru port—on the same Home Video Network path
75Receivers | Joey Receiver Models – Quick Comparison
Technical Specification Super Joey Wireless Joey Virtual Joey Joey
MPEG-2 and MPEG-4 Yes Yes Yes Yes
Satellite Inputs 1
0; connects through
Wireless Joey Access Point
0; connects through broadband
0; connects through
MoCA
Satellite Tuners 2 0 0 0
TVs Supported 1 1 1 1
HDMI Yes Yes Depends on host device Yes
Component Video (YPbPr) No No No No
RCA Outputs Yes Yes No Yes
Optical Digital Audio Output Yes Yes Depends on host device Yes
Joey Receiver Models – Quick ComparisonHardware
76Receivers | Joey Receiver Models – Quick Comparison
Technical Specification Super Joey Wireless Joey Virtual Joey Joey
Channel 3-4 Modulated Output No No No No
USB 2.0 Ports 1 1 No 1
Ethernet Port Yes Yes Through host device Yes
eSATA Port Yes No No Yes
BroadbandYes, through
network bridging or HIC
Yes, through network bridging or
HIC
Yes, through network bridging or
HIC
Remote-Control Antenna Internal Internal No Internal
Hardware (continued)
77Receivers | Joey Receiver Models – Quick Comparison
Software
Technical Specification Super Joey Wireless Joey Virtual Joey Joey
PrimeTime Anytime and AutoHop Yes Yes Yes Yes
DISH Anywhere (IPTV) Yes No No No
DISH Explorer No No No No
On Demand (VOD) Yes Yes Yes Yes
EPG Length Up to 9 days Up to 9 days Up to 9 days Up to 9 days
Picture-in-Picture No No No No
3D VOD Yes Yes Yes Yes
Bluetooth No No No No
Home Media Sharing Yes Yes Yes Yes
Caller ID No No No No
78Receivers | Joey Receiver Models – Quick Comparison
Remote Control
Optional Features and Accessories
Technical Specification Super Joey Wireless Joey Virtual Joey Joey
Sling No No No No
Hopper Internet Connector (HIC) Yes Yes Yes Yes
OTA Tuner No No No No
External Hard Drive No No No No
Home Media Sharing Yes Yes Yes Yes
Technical Specification Super Joey Wireless Joey Virtual Joey Joey
Remote Type UHF-2G UHF-2G UHF-2G or host device’s remote UHF-2G
Two-Way and IR Learning Yes Yes Yes Yes
Locate Remote Feature Yes Yes Yes Yes