Wintouch eCRM A Customer Relationship Management Solution designed specifically for AS/400 or...
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Wintouch eCRMWintouch eCRM
A Customer Relationship Management Solution designed specifically
for AS/400 or iSeries Users
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WintouchWintouch®® eCRM eCRM
Comprehensive, Enterprise Customer Relationship Management solution specifically designed for the IBM iSeries 400
Browser-based Web-enables green screen applications Easily integrates with AS/400 systems Affordable Highly customizable
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Wintouch eCRMWintouch eCRM
1. Quick “green screen” access2. Web browser access to Wintouch and AS/400 data 3. Highly customizable
Useful for Sales, Marketing, Customer Service, Project Management, Asset Management, Supply Chain Management, Purchasing, HR, Channel Management, Accounting
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Wintouch eCRMWintouch eCRMHow it Works:1. Wintouch eCRM Runs on your AS/400 Server2. Users Access Wintouch eCRM on an Internet
Browser3. Client (Windows-like) screens launch in a Java
Applet or as an Application4. All Data is stored on the AS/400
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Wintouch eCRMWintouch eCRMFeatures:1. Easy, secure access to Wintouch & AS/400 data using any web
browser. Options include: Connected to the network at the office From home or a hotel via a dial up line Connected via cellular connection Disconnected using “Wintouch Lite” with remote sync
2. Critical Data Sharing Pulls data from existing AS/400 applications Automatically populates fields in other AS/400 applications
3. Highly customizable at user and departmental levels Multiple levels of security determined by administrator Customize by “Account Type” (i.e. Vendors, Partners, Customers) Easily add fields for new data or import from your ERP systems
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User’s To Do List: Daily ActivitiesUser’s To Do List: Daily Activities
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Switch to Weekly Activities ViewSwitch to Weekly Activities View
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Switch to Monthly Activities ViewSwitch to Monthly Activities View
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Account Summary: CustomerAccount Summary: Customer
Last and Next Activities for this account
Imported data from back-end or ERP systems to help close sales!
Tie Wintouch into your existing Customer Master File
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Different Account Type: VendorDifferent Account Type: Vendor
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Easily Customize Any ScreenEasily Customize Any Screen
Drag and Drop new fields into any Wintouch eCRM screens with the “Customize” button to have data you need at your fingertips.
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Extended Profile: Sales Opportunity ProfileExtended Profile: Sales Opportunity Profile
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Extended Profile: Sales by SupplierExtended Profile: Sales by Supplier
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Extended Profile: Sales by Product CategoryExtended Profile: Sales by Product Category
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Extended Profile: Customer Service & Incident LogExtended Profile: Customer Service & Incident Log
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Extended Profile: Interests & HobbiesExtended Profile: Interests & Hobbies
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Integration to MS Word for Mail-Merged DocumentsIntegration to MS Word for Mail-Merged Documents
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““AS/400 Green Screen” EmulationAS/400 Green Screen” Emulation The emulator icon at the account toolbar (red arrow) can take you directly to the AS/400 page you want to be on, using our 5250 script development tool
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Extensive Search CapabilitiesExtensive Search Capabilities
Choose the Criteria
Fill in or Choose the Data Element
Account (red arrow) or Contact (blue arrow) searches are easy
Tabs can easily be added to enable searches on your most important data elements
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Reporting: Group Definition to Exportable ReportsReporting: Group Definition to Exportable Reports
Use pre-defined templates or customize report layout Export to a variety of
formats
Add multiple criteria
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E-mail blasts from data/market segment reportsE-mail blasts from data/market segment reports
Use HTML Templates
Insert WT field contents into e-mail subject line
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Completed Activities by UserCompleted Activities by User
View activities completed by staff members to address performance issues or assure good customer care.
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Numerous User/Group Definable PreferencesNumerous User/Group Definable Preferences
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User Security Settings & Pull-Down Menu Editing is EasyUser Security Settings & Pull-Down Menu Editing is Easy
add, change or delete menu items
Control security access by any Wintouch user
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In Conclusion:In Conclusion:The tools you use determine how well you do the job.
• Do you have the tools you need?
• Do they work with your current system?
• Are you growing revenue and cutting costs?
Wintouch eCRM