Winning Strategies in Customer Experience Management - Upcoming m-ize sponsored Webinar

Winning Strategies in Customer Experience Management

Sponsored by m-ize


“Customer Experience Management (CEM) refers to the processes required to ensure that a client is successful in their use or our products, can articulate the value that our products deliver to them, and remains with us as a client on an ongoing basis”

Leading Software Provider

What is CEM?

Customer Experience Management (CEM) is the practice of designing and reacting to customer interactions to meet or exceed customer expectations and, thus, increase customer satisfaction, loyalty and advocacy.


Want to learn the best practices in Customer Experience Management?

Webinar is scheduled for: Tuesday, February 25th, 2014 1:00 PM Eastern Standard Time

http://info.m-ize.com/winning-strategies-in-customer-experience-management?utm_source=Slideshare&utm_medium=WCMPPT&utm_campaign=Slideshare_ppt


m-ize, in association with The Service Council is sponsoring a complimentary webinar discussing strategies and use case concerning Customer Experience Management

About m-ize

m-ize harnesses social, mobile, cloud

and analytic technologies in innovative

new ways that help brands and

consumers to interact.

The m-ize platform enables enterprise

organizations to drive revenue growth

and customer loyalty while simplifying

the way consumers discover, own and

maintain their products.


About The Service Council

The Service Council is a leading research

and advisory firm that supports an

exclusive community of Services, Customer

Experience, and Customer Management

Executives representing global, industry-

leading, service-centric organizations.



Who Should Attend This Webinar?

Customer Experience Management

Customer Relationship Managers

Innovation and Strategy Executives

Anyone Responsible for Customer Experience Solutions and Initiatives

Information presented in this webinar will be beneficial to all executives responsible for improving customer experience & retention.



Who’s Presenting at the Webinar?

Sumair Dutta Chief Customer Officer, The Service Council

Dr. Phil Hendrix Director immr, and Analyst GigaOm Pro

Brooks Cutter Program Manager, m-ize

Webinar Panel Includes:


When Is The Webinar?

Tuesday, February 25, 2014 at 1:00 PM EST

Click button below & submit info

When:

How Do I Register?:


What Will I Receive From Attending Webinar?

Acquire a single view of the customer

Understand the customer journey and customer efforts to get the job done

Enhance the customer journey using feedback and analytics

Listen, learn, collaborate, and engage


This webinar will share how leading companies have used Customer Experience Management to drive customer satisfaction, retention, advocacy, and growth. The webinar will address key questions such as, “How easy is it for customers to do business with us?” and “What are the key components of successful CEM programs?”

Participants of this webinar will learn best practices to:

As an Added Bonus You’ll Also Receive …


A Complimentary Whitepaper From The Service Council:

Customer Experience Management: Strategies To Succeed

Recent Infographic Highlighting Findings of the Whitepaper



Thank You [email protected]

www.m-ize.com

(813) 971-2666

Winning Strategies in Customer Experience Management - Upcoming m-ize sponsored Webinar

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Transcript of Winning Strategies in Customer Experience Management - Upcoming m-ize sponsored Webinar