Windstream Webinar: The Evolution of the Data Center
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Transcript of Windstream Webinar: The Evolution of the Data Center
The Evolution of the Data CenterJune 7, 2011
© 2011 Windstream Communications, Inc.
Introduction
Zeus Kerravala, Yankee GroupSenior Vice President and Distinguished Research FellowSenior Vice President and Distinguished Research Fellow As head of the Research Council, Mr. Kerravala provides thought leadership and drives the
strategic thinking of the research organization. Much of his expertise involves working with customers to solve their business issues through the deployment of infrastructure technology.
Rob Carter, Windstream Hosted SolutionsDirector of Managed Hosting ServicesRob Carter serves as Director of Managed Hosting Services for Windstream Hosted Solutions. In
this role he is responsible for overseeing Cloud Computing, Engineering, Hosting Services Implementation and Support, as well as Pre-Sales Solutions Engineering.
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The CIO Headache
Speed to market remains a top business priority.Speed to market remains a top business priority.
Distributed enterprises drive a collaborative culture.Distributed enterprises drive a collaborative culture.a collaborative culture.a collaborative culture.
Line-of-business executiveswant better control over ITLine-of-business executiveswant better control over IT
Consumer technology is heavily infl encing orker beha iorConsumer technology is heavily infl encing orker beha ior
want better control over IT.want better control over IT.
influencing worker behavior.influencing worker behavior.
IT needs greater agility to IT needs greater agility to respond to the business faster.respond to the business faster.
Proof Point 1: Workforce Is Increasingly Mobile
More than 50% f i ti
40% of employees have high‐speed of organizations
spend more than 40% of their day away from their desk
have high speed data cards
4% of workers use tablets
38% of enterprises identify a cellular phone or
business purpose
a cellular phone or smart phone
as their primary device
45 % of corporations are interested are interested
in mobile applications
Proof Point 2: The Nature of Work Is Transforming
• Collaboration across the enterprise
• Speeds innovations, makes best use of (expensive) human resources
• Collaboration outside the enterprise• Consumer technology is heavily
influencing the way users work
Channel PartnerEMEA Sales Manager
Global DirectorManager
APAC SalesManager
US Office Manager
Remote Worker
Proof Point 3: Budgets Are Under Fire
How will the economic outlook for 2010 impact your organization’s technology investments? Would you say, you expect…
Base: Asked everybodyBase: Asked everybody
2010 Was a Watershed Year in IT
Workers Demand a WiFi BecomesBetter Experience
WiFi Becomes Preferred Access
Cloud Computing Matured Wireline Speed
JumpDevice Evolution
Takes a Leap
Jump
Data Center Delivery Addresses The Mobile World
Mobile Computing = 10 billion units
Internet Computing Era ~ 1 Billion units
PC Computing Era ~ 100M units
Minicomputer Era ~ 10M units
Mainframe Era ~ 1M units
1960s 1970s 1980s 1990s 2000s 2010s 2020s
Key Trends Impacting the Data Center
Applications availability
Green IT—power, cooling and space
Reduce Cost and Raise Productivity
IT as a service
Server virtualization —higher performance
Network and storage
VM-Level awareness
Workload provisioninghigher performance storage
convergenceawareness provisioning
Colocation Services
• Includes third party management of servers, networking, storage, application delivery controllers and other infrastructure
• Provides infrastructure driven management solutionsg
• Can be used as a part of a long term cloud strategy
• Strong BCDR value proposition
• Similar to cloud, provides buy versus build and shifting Capex to Opex
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Top Drivers of Colo Services
• Scalability and performance of IT infrastructure
Cost red ction• Cost reduction
• Improved BCDR capabilities 3000 Users
4000 Users
• Faster technology upgrades/migration
• Meeting compliance and
1000 Users2000 Users
3000 Users
• Meeting compliance and regulatory requirements
• Time to market
• IT infrastructure consolidation
• Lack of internal IT resources
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Lack of internal IT resources
Colo/Hosting Segmentation
• Shared Web Hosting
• Private Virtual ServersPrivate Virtual Servers
• Dedicated Hosting
• Managed Hosting
• Private Colocation• Private Colocation
• Hybrid Colocation
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Why cloud? Why now?
• Maturity of virtualizationD li fl ibl IT d l• Delivers a flexible IT model
• The most cost effective, scalable way to deliverscalable way to deliver applications and services
• Network speed evolution pmakes cloud a reality
• Various consumption models • It’s the computing model that
best fits our IT strategy and worker profilesworker profiles
Cloud Computing: A Not So New Kid On The Block
What cloud offers:• Resources on demand• Resources on demand• Instant provisioning• Pay-as-you-use• Online access
What is debatable:What is debatable:• It’s outsourcing by another name• Cheap • Secure
A new operational model for enterprise IT
Basic Building Blocks For Cloud Services
SaaS: Software as a ServiceApplication layer delivering productivity, collaboration and business applications on a subscription basisan
ce
PaaS: Platform as a ServiceManagement platform & tools to develop, deploy and
subscription basis
d Co
mpl
ia
P l f ti
PaaS: Platform as a Serviceintegrate cloud-based applications.
urit
yan
d
IaaS: Infrastructure as a Service Pool of computing resources (servers, storage) helping IT staff & developers to scale requirements in real-time, on a per-usage basis.
Secu
Virtualization of physical infrastructure
Using private g por public resources
Bright Future For Clouds In The Minds of Enterprises
• Aligns well with new CIO mandate
• Overall, enterprises are optimistic about cloud computing
• General concepts of elasticity, on-demand, capex-to-opex conversion of IT all resonate with decision-makers at a high level
• Enterprises recognize the value proposition of cloud but need to see someEnterprises recognize the value proposition of cloud but need to see some barriers/concerns addressed
Opinion about cloud computing
Top use cases for cloud computing
SaaS
PaaS
IaaS
Base: Organizations that have already deployed PaaS or IaaS
Lower support costs lead SaaS drivers
Top drivers are based on reducing cost and complexitycomplexity
Considering larger organizations have been more likely tobeen more likely to adopt SaaS, they have learned from experience the hidden costs of premisescosts of premises-based implementations
Base: Organizations that already deployed or plan to deploy SaaSwithin 24 months
Infrastructure, people costs drive IaaS interest
On-demand storage and virtualizedvirtualized backup/recovery options are of great interest to enterprisesp
Base: Organizations that already deployed or plan to deploy IaaSwithin 24 months
Status check: IT assets shifting to cloud
Last year In 3 YearsToday
89% software apps (n=214) 32%Less than a third of IT assets
73%
86% server platforms (n=97) 23%76%
88% storage (n=113) 43%73%
More than half of IT assets
8% software apps (n=214) 38%11%
5% server platforms (n=97) 48%7%
4% storage (n=113) 39%12%
Data Center Vision: Connected Clouds
Businesses Have Freedom of Choice
Public Cloud
Private CloudColocation
• A Federation of Clouds Based on Open Standards
• Application Fluidity • IT service mobility
Summary
Consumerization, virtualization and mobility are transforming IT
D t C t d li i th l l bl t ff ti th d f tiData Center delivery is the only scalable, cost effective method of meeting current IT challenges
Allows for multi OS, device independent solutions
Vision of the data center includes private cloud, public cloud computing and managed / colocation services
Cloud computing is a new operating model that can offer on demandCloud computing is a new operating model that can offer on demand compute resources to scale IT and provide faster time to market
Colocation services can augment a companies cloud computing strategyColocation services can augment a companies cloud computing strategy
Windstream Hosted Solutions
Rob CarterDirector of Managed Hosting Services
Windstream Hosted Solutions
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Windstream Snapshot
S&P 500 company with full suite of IP-based voice and data services, MPLS networking, data center and managed hosting services and communication
systems to businesses and government agencies
• $4 billion in annual revenues
• 10,000 employees
• $4 billion in annual revenues
• 10,000 employees
• 29 states and District of Columbia
• Data centers: 13
60 000 t il f l l
• 29 states and District of Columbia
• Data centers: 13
60 000 t il f l l• 60,000 route miles of local and long-haul fiber network
• 60,000 route miles of local and long-haul fiber network
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Data Center Footprint
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So What’s Next?
Make the rightMake the rightOne size d tOne size d tMake the right
decision for your business
Make the right decision for
your business
does not fit all
does not fit all
your business now that
makes sense
your business now that
makes sense Colocation to Cloud they allColocation to Cloud they all
in the futurein the futureCloud, they all
have their place depending on
Cloud, they all have their place depending on p g
technical / business
p gtechnical / business
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requirementsrequirements
Windstream Data Center Approach
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Cloud Flexibility
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It’s the Cloud; Who Cares?
Cloud infrastructure still relies on the same power coolingCloud infrastructure still relies on the same power, cooling, and connectivity as physical infrastructure, therefore it’s important to partner with a reliable, experienced provider
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Selecting the Right Cloud
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Uptime SLAs
• Understand what you’re buying:Uptime SLA
Allowable Downtime per month
Allowable Downtime per year
99.5% 3.6 hours 43.8 hours
99.9% 43.7 minutes 8.8 hours
99.95% 21.8 minutes 4.4 hours
99 99% 4 4 minutes 52 6 minutes
• SLAs generally apply to infrastructure and not the
99.99% 4.4 minutes 52.6 minutes
application• Adjust accordingly
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Managed Hosting Offerings
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Managed Services Benefits
Augment existing staff for critical projectsB kl d f d t i bilit t t• Backload of revenue due to inability to get implementations completed
• Freezes on hiring left a small internal talent pool andFreezes on hiring left a small internal talent pool and caused a rush to hire qualified candidates
Leverage a large pool of resources for the price of one FTEFTE• Multi-vendor benefits• 24x7 Coverage• 24x7 Coverage• SLA’s
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Why Data Center?
Hurricane Katrina, 2005: The 2005 hurricane season was the most active Atlantic hurricane season in recorded history with 27 named storms, seven making landfall in the U.S., causing billions of dollars in damages. Hurricane Katrina was the most destructive of these. For nearly 30 days, downtown New Orleans was without full power, and therefore unable to maintain business operations. Many communications providers were unable to serve their communities during this time, but Windstream customers were in service for the duration. Businesses with equipment in Windstream’s New Orleans collocation site were still able to serve their customers, locally and globally.
Nashville Floods of 2010: On May 3, 2010 the Cumberland River reached 51 ½ feet in Nashville, TN, 12 feet above flood stage. Hundreds of businesses were closed due to flooding and power loss. When other service providers’ data centers became flooded, Windstream was able to provide emergency service in its Nashville Data Center to get these businesses back in operation. Longtime Windstream customers were able to ride out the disaster with the peace of mind that their equipment and end users’ experiences were safe.
USA Tornadoes of 2011:875 tornadoes with current damage estimates of roughly $9 billion (Estimate as of May 24) and 499 fatalities.Some Windstream data centers were within miles of tornado destruction, but no customers were impacted due to robust redundant facilities, solid preventative
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maintenance programs, practiced emergency response procedures, and great vendor / supplier relationships
Enterprise-Class Colocation
• Tier II and III, SAS 70 Type II compliant data centers
• System + System uninterruptible power supply (“UPS”) systems, and carrier neutral network connectionsneutral network connections
• Heating, ventilation and air conditioning (“HVAC”) systems to maintain temperature and humidity within strict tolerances
Hardened facilities with automated facility management tools• Hardened facilities with automated facility management tools
• Fire control with early warning smoke detection, clean agent suppression and/or dry-pipe sprinkler system
• 24 x 365 NOC & facilities staff provide for high security externally and internally
• Service Level Agreement (“SLA”) backed guarantee of 100% power availability
• Modular builds - most expansions are less than four years old (10k sf or larger)p y ( g )
• 24-36 in raised floor no open systems or racks
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Summary
Pick a partner that you can trust and will a pa a you a u a dadjust as your needs change
Have solid requirements and know what you are buying
Focus on what you do well and outsource Focus on what you do well and outsource where it makes sense
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Question and AnswerQuestion and Answer SessionSession
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Th k !Thank you!
Presentation and replay will be available at XXXXX
© 2011 Windstream Communications, Inc.