Windows Content Viewer App FAQs

Contents

How do I navigate in the Livedrive Windows app?

How do I select files?

How can I search for a file in my Livedrive account?

How can I download files?

How can I download an earlier version of a file?

How can I upload files / folders?

How do I move files or folders?

How do I rename files or folders?

How can I share files with friends or family?

How can I access files shared with me?

How can I send files to other applications from Livedrive?

How can I send files to Livedrive from other applications?

How can I log into a different account?

How can I make a new folder?

How can I pin a file or folder to Windows Start?

How can I watch a movie saved on Livedrive?

How can I listen to music stored on Livedrive?

How can I view a slideshow on Livedrive?

Why is my uploaded file not appearing on my Livedrive Windows app?

Which versions of Windows are supported by the Livedrive Windows Content Viewer app?

Will I be charged by my service provider for data usage when I use the Livedrive app?

How do I navigate in the Livedrive Windows app?

Basic navigation

In common with all universal Windows apps,

Livedrive has a main menu on the left hand

side. On a desktop or tablet, the menu is in

compact mode by default, like this:

The menu can be expanded by clicking or

tapping the top SplitView (“hamburger”) icon in

the top left:

On a phone, the menu is hidden entirely by

default but can be viewed anytime via the

hamburger icon.

The first 4 menu items (Devices, Briefcase, Sharing, Music) allow you to

further navigate to content pages where files and folders are represented

by icons. Clicking / tapping a folder icon will navigate down a level.

The back arrow next to the folder name at the top of any view can then be

used to navigate back up. Alternatively, use the down arrow next to the

folder name to view the full hierarchy and jump back several levels.

Application Bar

On many screens, further options are available from the Application Bar

(app bar) at the bottom. The app bar provides actions for the current folder

or multiple items selected within the current folder.

Click on the “see more” option (3 dots) to show the functions of the app bar

menu items and open the overflow menu.

Click/tap anywhere on the background to close this expanded app bar

view.

Note: the options in the app bar vary from screen to screen.

Context menu

In most views, right clicking or long pressing on any file or folder item will

bring up a context menu of actions to take on that individual item.

The items shown in the context menu depend on whether you are in the

Briefcase or a device view, and on the file type. The following picture

shows the full context menu for a music file in the Briefcase:

Other items will have a smaller subset of these options. Folders within the

Devices or Music views do not have a context menu.

Preview mode

If you click on an image, video or music file, the app will enter preview

mode where you can view the image, play the video or play the audio file.

In preview mode, the app bar has an Exit Preview button (x).

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How do I select files?

To select one or more files or folders on your Livedrive account, right click

one of the desired items (or, if in touch mode, long press the file/folder icon)

to bring up the context menu. Then under Selection you can choose one of

Select File, Select Folder or Select All.

The current folder will then enter selection mode with selection check

boxes on each file icon. Files / folders can then be manually selected or

deselected.

When in selection mode, the Selection context menu (right click / long

press) includes the option to cancel the selection.

Alternatively, selection mode can be invoked by choosing the “see more”

option (3 dots) from the app bar. This brings up an overflow menu with the

options of Select Items or Select All (or Cancel Selection once in selection

mode).

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How can I search for a file in my Livedrive account?

When in any view within Devices, the search icon on the app bar can be

used to bring up a search box. Simply type part of the filename and click

OK / tap Search to see results from all your devices.

A similar search across the Briefcase can be performed from any Briefcase

folder view.

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How can I download files?

Method 1 – Using Selection mode

Select one or more files, then click/tap the Selected Items icon on the app

bar and choose Download. Alternatively, a right click or long press on a

selected item will allow download from the context menu.

You will then be asked to confirm before choosing where the file(s) will be

saved on your device. If any files of the same name already exist, the

newly downloaded filenames will have a number added.

Method 2 – single files

To download a single document file (not a media file), you can simply click

or tap it to bring up the download (Save As) dialogue. Duplicate filenames

will need confirmation to overwrite existing files.

You can also download a media file from the app bar when in preview

mode; again this brings up a Save As dialogue.

Note that folders cannot be downloaded in this version of the app.

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How can I download an earlier version of a file?

Simply right click or long press the file and select “Previous version” from

the context menu to see the different versions of the file and when they

were modified. Simply click / tap the version you want and choose where to

save it in the normal way.

Only one version of a single file can be downloaded at a time.

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How can I upload files / folders?

You can only upload to the Briefcase.

First navigate to the desired folder within the Briefcase. If necessary a new

folder can be created using the “Create Folder” option in the app bar.

Then select the “Upload” icon on the far left of the app bar. You will then

see a dialogue allowing you to select one or more files from your device.

Once all desired files are selected, click or press “Open” and the files will

be uploaded. You may need to select “Refresh” from the application bar to

see the uploaded files.

To upload a folder, navigate to the desired location in the Briefcase and

then select Upload Folder from the Folder Options menu in the app bar.

Note that this may take a long time if the folder contains a lot of data.

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How do I move files or folders?

Files and folders can only be moved within the Briefcase.

First select all the files or folders to be moved. Then click or tap the

“Selected Items” icon in the application bar and choose “Move”. You will

then be shown a dialogue letting you choose the desired destination folder

within the Briefcase. Click or tap “Move” to complete the operation.

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How do I rename files or folders?

Only files and folders stored within the Briefcase can be renamed.

Simply right click or long press the file or folder and select “Rename” from

the context menu. Type the new name into the dialogue box and click/tap

OK to complete the operation.

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How can I share files with friends or family?

You can share any individual file or folder stored in your Briefcase. Sharing

a folder will also share any files or folders within it.

Simply right click or long press the file or folder and select Share > Share

with Livedrive from the context menu. You will then be able to add the

names and email addresses of people to share with, or select people from

a list of those you’ve shared with before.

Note that at least one recipient must be selected.

There is also an option to import contacts, which lets you search for

contacts in your Windows address book.

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How can I access files shared with me?

To access files which have been shared with you on Livedrive, simply

select "Sharing" from the main SplitView menu.

A list of friends who have shared files with you will be displayed. Select a

person to list the files they shared. You can then select and download

these files in the normal way.

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How can I send files to other applications from Livedrive?

You can send any individual file stored in your Briefcase to be opened in

another of your device’s apps (multiple files and folders cannot be sent to

other apps).

Simply right click or long press the file or folder and select Share > “Share

with app” from the context menu. Windows will open a list of installed apps.

When you select an app, the file will be downloaded and opened in that

app.

Note: this only works for Windows universal apps, not desktop programs.

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How can I send files to Livedrive from other applications?

First, you need to be logged into the Livedrive app.

Most Windows apps will have a “Share” icon on their main SplitView menu

which can be clicked or tapped after selecting or opening files.

You can then choose Livedrive from the list of apps that appears; this will

let you choose a location in the Briefcase as a destination for the selected

file or files. Then click or press “Save” to upload the files.

Note, this functionality is not available for desktop programs.

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How can I log into a different account?

To access a different Livedrive account, simply select “Log out” from the

main menu. You will then be returned to the Welcome screen where you

can log in to a different Livedrive account.

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How can I make a new folder?

Simply go to your Briefcase and navigate to the area where you want the

new folder to be created. Then select “Create Folder” from the “Folder

Options” menu in the app bar, give the folder a name, and click / tap OK.

Note: you can only create new folders in the Briefcase.

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How can I pin a file or folder to Windows Start?

You can pin images, videos or audio files to the Windows Start menu.

Click or tap the file to enter preview mode. Then select “Pin item” from the

app bar. Your file will now be displayed on your Windows Start menu.

A folder location can also be pinned. Click to enter the folder and then

select “Pin location” from the Folder Options menu in the app bar.

You can also pin a favourite slideshow. Once the slideshow is running,

select “Pin location” from the application bar.

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How can I watch a movie saved on Livedrive?

To watch a video file stored on Livedrive through the Windows app, simply

find the file and click or press it. The video will open ready for you to watch,

with player controls.

To exit the video player, use the Exit Preview button (x) on the app bar.

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How can I listen to music stored on Livedrive?

Finding Music

As well finding music files through normal navigation, the app allows you to

find music stored on your Livedrive account grouped by Artist, Album,

Genre or Year. Choose Music from the main menu to do this.

Within a given folder e.g. a genre, simply select all the required files and

then choose “Add selected music to playlist” from the Selected Items menu

in the app bar. You can then choose which playlist to add the music to.

To add all the music in the current folder to a playlist, use the “Select all”

option first. Any non-music files selected will be ignored when adding to the

playlist.

Music Player

The Music Player allows you to listen to playlists of music. It is accessible

at any time from the main menu.

The first time you enter Music Player it shows the default playlist. Clicking

or pressing the play icon will start or pause playback. There are also

controls to skip to the next or previous track as well as changing to looped

or shuffle play.

To create a new playlist, click / tap the Playlist icon in the bottom right of

the Music Player, then choose “Add playlist” and choose a name. Then go

ahead and find the music you want to add as described above.

To change the current playlist to another previously created one, select

“Choose Playlist” from the Playlist menu.

More music can be added to a playlist at any time, even while it is playing.

When a playlist is loaded into Music Player, you can re-order the tracks by

dragging them around. A track can be removed from the playlist by right

clicking / long pressing on it. These changes to the playlist will be saved

immediately.

A playlist can be permanently deleted by selecting “Delete playlist” from the

Playlist menu. Deleting the last playlist will cause an empty Default Playlist

to be created.

To quickly listen to a single audio file stored on Livedrive, simply find the

file and click on it. Playback controls will then appear.

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How can I view a slideshow on Livedrive?

When you navigate to any folder containing images, you can click or tap

“Slideshow” from the app bar Folder Options menu to launch a slideshow of

all the images in the folder.

Once the slideshow is running, it will cycle through the images

automatically in a loop. If you are in touch mode, you can then swipe to

cycle through the images and also pinch to zoom in and out. In this mode,

the app bar has controls to pause/start the slideshow.

It’s also possible to have background music playing with the slideshow. If

any playlists are defined, the currently selected one will play. The app bar

allows you to turn the music off or choose a new playlist.

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Why is my uploaded file not appearing on my Livedrive Windows app?

There are several possible reasons why a file may not appear on the

Windows app.

If you have just uploaded the file to Livedrive you should refresh the folder.

Click or tap "Refresh" from the app bar Folder Options menu and the

contents displayed by the app will be refreshed.

If the file is still missing from your computer, it may not have been uploaded

to Livedrive correctly. We would recommend uploading the file to Livedrive

again. If you continue to have problems please contact our support team at

support.livedrive.com

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Which versions of Windows are supported by the Livedrive Windows Content Viewer app?

The Windows Content Viewer will run on Windows 10 or higher.

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Will I be charged by my service provider for data usage when I use the Livedrive app?

If you are using the Windows app on a mobile data network rather than Wi-

Fi, you may be charged for usage. Most functions in the app use data, but

particularly the “Upload”, “Upload Folder”, “Download” and “Share with app”

options, as well as playing music or video through the app.

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