Windows 7 desktop support seminar
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Transcript of Windows 7 desktop support seminar
![Page 1: Windows 7 desktop support seminar](https://reader035.fdocuments.us/reader035/viewer/2022062405/55557ca4b4c9055f5f8b4fac/html5/thumbnails/1.jpg)
New Horizons of Baltimore
Microsoft Windows 7Desktop Support
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Seminar Agenda
• Introductions• Windows 7 Desktop Support• Q&A• Windows 7 Certifications• Learning solutions from New
Horizons
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Introductions
• Your name• Your organization’s name• Your role within your organization• Your Windows 7 Desktop Support
issues• Your expectations for today’s
seminar
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Microsoft Windows 7Troubleshooting
• Software Issues• Logon & Update
Issues• Hardware &
System Performance Issues
• Networking Issues• Security Issues
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Troubleshooting Software Issues
• Evaluating Applications & Creating Shims with ACT 5.5
• Problem Steps Recorder• Windows Troubleshooting Platform
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ACT 5.5
• Application Compatibility Manager
• Mitigation and Development Tools• Setup Analysis Tool• Internet Explorer Compatibility Test Tool• Standard User Analyzer (SUA)
• Compatibility Administrator
• ACT includes the following features:
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Problem Steps Recorder
• Reduce length & complexity of help desk calls
• Records– Screen shots–Mouse clicks and key strokes– User Comments– OS Log
• Zipped MHTML format
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Windows Troubleshooting Platform
• Built-in OS Troubleshooters• Creating Troubleshooters– Software Development Kit
• TSPBuilder.exe
– PowerShell Scripts– WMI Components
• Components– Troubleshooter Script– Root Cause– Resolver Script– Verifier Script
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TroubleshootingLogon & Update Issues
• Authentication• Roaming Profiles• Windows Update Interface• Windows Update Group Policy
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Authentication
• Windows 7 Login Screen– Local User• .\username
– Domain User• username@domain• domain\username
• No domain dropdown menu
• Network Services
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Roaming Profiles
• Stored on the network• Large profile increases logon time– Use folder redirection
• Same profile on all domain computers– Profile is NOT compatible with
XP profile– Profile folder: username.v2
• Temp Profiles
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Windows Update Interface
• Check for updates• Change Settings• View update
history• Restore hidden
updates• Programs &
Features– Uninstall updates
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Windows Update Group Policy
• WSUS Settings• Enable client-side targeting• Allow signed updates from WSUS• Windows update power management• Auto install certain
updates• No auto restart
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Troubleshooting Hardware & System Perf. Issues
• Windows Hardware Diagnostics• Task Manager• Performance Monitor• Resource Monitor• Reliability Monitor
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Windows Hardware Diagnostics
• Memory Diagnostics• Network Diagnostics• Event Viewer– Hardware
Events Log– Disk
Diagnostic
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Task Manager
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Performance Monitor
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Resource Monitor
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Reliability Monitor
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TroubleshootingNetworking Issues
• Network Management • Network Diagnostics• Wireless Support• Network Printers
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Network Management
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Network Diagnostics
• Network Troubleshooter– Supports IPv6– Supports Wireless
• Configuration– Validate settings
upon exit
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Wireless Support
• Built-in Support for all the current wireless standards
• Built-in Cellular Connection Support
• Diagnostics for troubleshooting wireless connections
• Connections Configurable through Group Policy
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Network Printers
• Devices and Printers• Print Server Properties– Print Spooler Management
• Printer Properties
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TroubleshootingSecurity Issues
• The Action Center• User Account Control (UAC)• General Security Features• Group Policy Enrichment
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Action Center
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User Account Control
• All users run as Standard Users• Must confirm use of Admin privileges• Automatic consent for manually
induced actions for administrators (optional)
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General Security Features
• Windows Firewall• Windows Defender• Biometric Support• Service Refactoring/Hardening• PatchGuard & Code Integrity
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Group Policy Enrichment
• Group Policy Settings Comments• All Settings View• Security Compliance Manager• Multiple local group policy objects• ADMX multilingual XML format• Group Policy Preferences CSEs
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Questions?