THE WILLIS ERGONOMICS PRACTICE HAS A SUITE OF TOOLS TO IMPROVE YOUR ORGANIZATION’S PERFORMANCE AND GAIN THE ERGONOMICS EDGE OVER YOUR COMPETITORS.

WILLIS ERGONOMICS PRACTICE

“. . .live to make our lives as bountiful as possible at the least expenditure of toil and with the greatest inner contentment, bringing forth fruit for our own and for the common good.” - Wojciech Jastrzebowski 1857

MAXIMIZE CAPABILITY & MINIMIZE WASTE The Willis Ergonomics Practice has a suite of tools to improve your organization’s performance and gain an ergonomic edge over your competitors.

Injuries related to strains, overexertion and repetitive motion account for more than 25% of the national burden ($21+ billion).1 An aging workforce coupled with chronic deconditioning of younger workers is expected to increase this burden on employers in the coming decades. Poor ergonomic conditions also slow production and increase errors, turnover, absenteeism and low morale.

FREQUENCY IS DOWN, COSTS ARE UPEmployers are reducing the frequency of injuries, yet their total cost of risk (TCOR) goes up. The common wisdom says that “frequency breeds severity.” But does it? Many efforts at reducing frequency have failed to reduce severity. The common response is “medical inflation,” but this is only part of the story. The rest of the story includes the impact of musculoskeletal disorders (MSDs). MSDs are the leading cause of rising costs for most industries and are often cause-coded as strain, overexertion and repetitive motion. According to the 2014 Liberty Mutual Safety Index1, overexertions, which include injuries related to lifting, pushing, pulling, holding, carrying, or reaching, cost businesses over $15 billion in direct costs.

$15.10 bil

$9.19 bil

$5.30 bil

$5.12 bil

$4.27 bil

$3.18 bil

$2.17 bil

$2.10 bil

$1.84 bil

$1.76 bil

Overexertion

Fall on same level

Struck by object

Fall to lower level

Other exertion

Highway incident

Slip or trip

Caught in/Compressed by

Repetitive motions

Struck againstOverexertion account for more the a quarter of the overall national burden in 2012 (Liberty Mutual 2014 Safety Index). Many Bodily reaction & all repetitive motion are also MSDs.

Overexertion - injuries from excessive force, lifting, pushing, pulling, holding, carrying, throwingOther exertions - injured from bending, crawling, reaching, twisting, climbing, kneeling, sitting, standing, or walkingRepetitive motion - injuries due to repeated stress or strain

OVEREXERTION ACCOUNTS FOR MORE THAN A QUARTER OF THE OVERALL NATIONAL BURDEN IN 2012 (LIBERTY MUTUAL 2014 SAFETY INDEX)

W

WORKFORCE TRENDS NOT FAVORABLEThe increasing prevalence of MSD claims is expected to continue for the foreseeable future due to the changing mix of the U.S. labor market. Employers are finding themselves sandwiched between aging workers and the entrance of deconditioned younger workers with chronic predisposing risk factors.

IMPACT ON BUSINESS METRICSAs enormous as the workers’ compensation costs associated with MSDs are, they pale in comparison to the impact they have on other crucial business metrics. Studies show that employees working with musculoskeletal discomfort average a 10% productivity loss. Post-ergonomics intervention studies show an average productivity improvement of 25%. Thus, ergonomics provides a competitive business advantage for those who engage in it. Additional case studies reviewed (study2) indicate substantial improvements in scrap or errors, labor costs, turnover, absenteeism and other critical business metrics.

SEVEN DEADLY WASTES OF WORKERSErgonomics has many parallels with lean manufacturing (a systematic process for reducing waste). When lean manufacturing is applied in the absence of ergonomics, MSDs usually increase. Ergonomics is to people as lean is to companies. They seek the same goal but use different principles. Below are seven deadly wastes of human capital that are likely affecting your business and are directly or indirectly related to poor ergonomics.

1. Injury: Musculoskeletal disorder, fatigue or failure of human tendons, ligaments, nerves and/or cartilage

2. Inefficiency: Wasted effort or work3. Mistakes: Lost effort or work, rework associated with product

or service quality problems

4. Discontent: Low morale, often related to fatigue , discomfort and pain associated with MSD.

5. Absenteeism: Not present at regular job, restricted duty or sick time related to MSD

6. Turnover: Permanent loss of worker, potentially related to MSD disability or discontent

7. Exclusion: Not involving employees in changes that affect them whether or not related to their physical, organizational or social systems

WILLIS ERGONOMICS: HOLISTIC HUMAN CAPITAL OPTIMIZATIONThe multifactorial causes of MSDs indicate that the work, the worker and the workplace all can be addressed to improve human capital optimization. Thus, any comprehensive approach must consider, at a minimum, the following processes:

� Wellness, especially as it relates to predisposition to MSDs, namely diabetes, thyroid disease, elevated body mass index and a lack of strength, endurance and flexibility

� Lean Manufacturing, as appropriate to your industry to resolve macro-ergonomics issues that create MSD risk

� Ergonomics, as appropriate to your industry to resolve micro-ergonomics issues that create MSD risk

� Behavioral Safety, as appropriate to your industry to resolve worker choices that create MSD risk

WILLIS ERGONOMICS SERVICESWillis has a suite of offerings to assist with ergonomics, whether you are just getting started or are very mature in your implementation.

WORKING WITH MSD -10% EROGONOMICS

PROJECT 25%

WORKING IN PAIN SLOWS DOWN WORK, WHILE ERGONOMICS PROJECTS SPEED THEM UP

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THE AGING WORKFORCE AGE CONTINUESPROJECTED % CHANGE IN LABOR FORCES BY AGE, 2012-2022 (BLS)

55+28.8%

25 to 541.9%

16 to 24-13.3%

The aging workforce trend continues.

Projected % change in labor force by age, 2012-2022 (BLS).

WILLIS ERGONOMICS TASK ANALYSIS/RAPID IMPROVEMENT EVENTSThe Willis Ergonomics Task Analysis is in an easy-to-use format that facilitates the critical solution development process:

1. List the risk factors2. Associate the risk factors with their root sources3. Brainstorm or “trystorm” changes to the sources4. Implement the best options

Willis provides two-day to four-day ergonomics training sessions (or Kaizen events) to teach client teams to perform ergonomics task analysis and apply it at their work site.

WILLIS ADVANCED REMOTE ERGONOMICSWillis Advanced Remote Ergonomics Analysis is a strategic and holistic approach to rapidly responding to employee issues of pain and discomfort. Willis’s team of certified ergonomics, wellness, health coaching and rehabilitation specialists work directly with your employees to reduce their discomfort, minimize lost time, and decrease the probability of an escalation to injury or claim. In fact, Willis’s team of ergonomics specialists has a 99% success rate at effectively resolving employee concerns.

WILLIS MSD DASHBOARDWillis MSD Dashboard accumulates the results of the Willis Ergonomics Task Analysis forms and allows for visualization of the key metrics of your risk pre- and post-assessments, such that the measurable impact can be quantified.

WILLIS ERGONOMICS PROCESS EVALUATION TOOLWillis Ergonomics Process Evaluation Tool compares your current process against world class best practices. The online system allows you to compare sites and to view sites over multiple reviews. While the evaluation starts as a GAP assessment tool, over time it becomes a cultural development management process making ergonomics a normal part of operations.

WILLIS BODY ERGOWillis Body Ergo is our biomechanics training process and is more effective than safe lifting training. While ergonomics seeks to change the engineering design of your workplace, tools and equipment, Body Ergo seeks to empower your employees to make the best decisions they can with the engineering they have. There are many ways or techniques to accomplish most tasks. Willis Body Ergo helps your employees to choose the best ones.

WILLIS ONLINE COACHINGRunning an effective ergonomic process requires ongoing communication. Imagine communicating 24/7/365 via your computer, tablet or smartphone with all the ergonomics process stakeholders. Our online multimedia coaching tool, is designed for managers and supervisors. This powerful and innovative system delivers content (generic or customized) to your staff in brief, information-packed videos. Regularly scheduled e-mails link subscribers to continuously updated information essential to the success of any ergonomics process. Our online coaching library provides timely, fun, practical and short messages created by leaders in the field of ergonomics who have developed and implemented successful ergonomics programs in some of the nation’s largest companies.

Willis is a powerful and invaluable partner that will help you sustain and grow your ergonomics process.

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MAXIMIZE CAPABILITY & MINIMIZE WASTE OF HUMAN CAPITALWillis ergonomics is a premium, ROI-focused offering designed to maximize the capability and minimize the waste of organizations of all sizes and from all industries.

CONTACTSFor more information and to see what Willis Ergonomics can do for you, contact your local Willis Client Advocate® or:

Eric M. Kennedy, MSIE, CPEThomas H. Hilgen, MSIE, CPESenior Risk ConsultantsWillis Ergonomics PracticeRisk Control and Claim Advocacy PracticeEric.kennedy@willis.comThomas.h.hilgen@willis.com

Marc D. Hindman, MSPH, MBAPractice Leader and Chief Risk Control Officer Risk Control and Claim Advocacy Practicemarc.hindman@willis.com

_________________________________________________________________________________________________ 1 Liberty Mutual 2014 Safety Index2 http://www.pshfes.org/Resources/Documents/Ergonomics_cost_benefit_case_study_collection.doc

Willis North America Inc.

Brookfield Place200 Liberty Street, 7th FloorNew York, New York 10281-1003 United StatesTel: +1 212 915 8888

www.willis.com

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“. . .only through such application of all our forces united that they may be mutual supports one unto another, not only making our work lighter but also bringing us greater profit. . .”- Wojciech Jastrzebowski 1857

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