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Transcript of Wikimedia Foundation Quarterly Report, FY 2015-16 Q1 (July-September)
7/23/2019 Wikimedia Foundation Quarterly Report, FY 2015-16 Q1 (July-September)
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Wikimedia Foundationquarterly report
July — September 2015 Q1 of the fiscal year
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We are pleased to bring you the Wikimedia Foundation’s Quarterly Report for Q1 of the 2015/16 fis
comprehensive summary of how we did on the objectives defined earlier in our quarterly goal settin
are continuing to optimize the report’s format and the organization’s quarterly review process basethat we have received.
This issue includes some new pieces of information and a few format changes. Teams have been s
one key performance indicator (KPI) each - with ongoing efforts to identify the best possible metrics
estimate how much time fell into each of the three categories from the 2015 Call to Action (strength
experiment). We have reorganized the content to present all the information that is related to a part
one place (description of the goal, measures of success, how we did on achieving the objective, anlearned from working on it), and changed these slides to a cleaner, more effective layout.
As before, we are including an overview slide summarizing successes and misses across all teams
day goal setting process, the “sweet spot” is for about 75% of goals to be a success. Organization
100% of their goals are not typically setting aggressive goals.
Terry Gilbey, Chief Operating Officer
Foreword
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Quarterly metrics scorecard ( beta) Participation
Active editors(5+ edits/month, July-August)
75.2k/mo -4,7% from Q4-0.7% y-o-y
New editor activation(top 5 Wikipedias) 6.1%+38% from Q4+45% y-o-y
Edits via mobile(on WP, percentage of total)
3.0% Q4: 2.0%Q1 2014-15: 1.5%
Readership
Page ViewsCrawlers excluded
15.3B/mo
Site reliability
Read uptime 99.942% -0.002% from Q4 (May-June)
y-o-y: N/A
Write uptime 99.935% -0.007% from Q4 (May-June)y-o-y: N/A
Read latencyMedian first paint time
1.1seconds
Q4: 1.3 seconds
Write latencyMedian page save time
1.0seconds
Q4: 1.6 seconds
Content
New articles 7.6k/day
Edits (in WP articles) 11.6M/mo
Fundraising
Amount raised $7.9M(missed $8M target)
On mobile 12%
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department-wide Fundraising (gen.) Discovery
Learning & Eval. Online Fundraising Reading Co
Comm. Resources Fundraising Tech Collaboration
Education Major Gifts Language Eng.
Comm. Liaisons Partnerships Multimedia
Comm. Advocacy Finance Parsing
Developer Relations Administration VisualEditor
Wikipedia Library Office IT Research & Data D
Talent & Culture Team Practices Performance
Q1 2015/16: Successes/misses by team
I n
f r a s t r u c t u r e
E d i t i n g
C T O
A d v a n c e m
e n t
C o m
m u n i t y E n g a g e m e n t
F i n a n c e / A d m / O I T
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Q1 2015/16 objectives
133 objectives36 teams
81 successes (61%)
52 misses (39%)
Misses include anything not delivered as planned,
including “yellow” goals and those that were intentionally
revised or abandoned due to changing priorities.
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Quarterly review Community Engagement
Q1 - 2015/16
For more detail, see the slide deck and minutes from the quarterly review meeting of the Community Engagement departme
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Q1 - CE Department
Objective Measure of success Status
Goal 1. FOCUS: Define
overall strategy andprioritize current work intothe available resources
● Define an overall community
strategy● All projects will appear on a
community Master ProjectList
● Identify gaps and mapagainst existing capabilities
Projects on MPLmapped (informastrategy.
Strategy defined,complete all stepED (definition of emission statemen
Objective: Strategy an
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Q1 - CE Department
Objective Measure of success Status
Goal 2. STRENGTHEN
community health
● CA defines approach to
harassment on the projectswith community input andprepares Q2 broadcommunity consultation andsurveys
● Consult with community onfunding process andstructures
● Clarify membership criteriaand engagement channels forWikipedia EducationCollaborative
Successful. Deta
report.
Objective: Strengthen commu
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Q1 - CE Department
Objective Measure of success Status
Goal 3. STRENGTHEN
support of other WMFdepartments
● Liaisons effectively support
VE deployment● Liaisons effectively support
creation of productdevelopment process
● CA team develops supportframework and responseworkflow for non-engineeringteams, inc. Partnerships,Office of the ED
Product developm
was not successf
Other steps succdeliberately reprieach team).
Objective: intern
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Q1 - CE Department
Objective Measure of success Status
Goal 4. EXPERIMENT with
new community tools andapproaches
● Investigate new tools for
global ban enforcement● Resources develops pilot
plans for CommunityCapacity DevelopmentFramework (see CR Goal #4)
● Create process and roadmapfor Community Tech team
Successful. Deta
report.
Objective: Strengthen commu
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Q1 - CE Department
Objective Measure of success Status
Goal 4. EXPERIMENT with
new community tools andapproaches
● Resources develops pilot
plans for CommunityCapacity DevelopmentFramework
● Create process and roadmapfor Community Tech team
● Investigate new tools forglobal ban enforcement
Global ban enforc
experiments wereOther experimensuccessful; detaireport.
Objective: E
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Q1 - CE Department
Objective Measure of success Status
Goal 5. CORE: support
existing workflows.
● Continued support of
community needs.
Successful. Deta
report.
Obje
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Quarterly review Developer Relations
Q1 - 2015/16
Approximate team size during this quarter: 3.5 FTETime spent: strengthen 30%, focus 10%, experiment 60%
Users of Wikimedia Web APIs N/A ( T102079 ) N/A from Q4 N/A YoY
Key performance indicator
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Q1 - Developer Relations
Objective Measure of success Status
Goal 1: EXPERIMENT
First Wikimania Hackathon fully integrated with themain program and theeditor community
Team members involved: 2
Hackathon Showcase features at
least 8 demos produced at theevent in front of a mixed audienceof developers and editors.
All newcomers and editors joiningthe hackathon get a tech savvybuddy.
23 hackathon pro
showcased on Wofficial day.
About 50% of thethe showcase haparticipated in th
All participants re
buddy got one, m22 buddy pairs.
Objective: Wikimania
Volunteer Siebrand Mazeland was a very helpful co-organizer supporting Rachel Farra
A smaller Hackathon space was available during all Wikimania, hosting small meeting
Survey: 87% of participants had a positive/very positive experience, 0% negative/ver
Lessons learned
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Q1 - Developer Relations
Objective Measure of success Status
Goal 2: EXPERIMENT
Integrate the new Web APIsHub with mediawiki.org
Team members involved: 2
New Web APIs bub available in
mediawiki.org with basic contentand coherent user experience.
Community process to proposeand contribute documentation.
New Web APIs h
3rd party develop
A process for condocumentation e
BUT Blueprint skin prototype, not due to lack of UX
community resist
Objective: We
S Page (previously in Engineering Community) was on loan from Reading to work on t
Volker Eckl (Reading Design) went beyond call of duty volunteering many fixes to Blue
Plan to keep writing documentation based on explicit needs from developers using ou
UX refresh priority demoted as long as UX resources are not committed.
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Q1 - Developer Relations
Objective Measure of success Status
Goal 3: STRENGTHEN
Organize a Gerrit CleanupDay
Team members involved: 1
All WMF developer teams join the
Day.
All patches contributed byvolunteers, and all patches from thepast 3 months have at least onereview.
All WMF develop
Gerrit participatedifferent degrees
The queue of chaany review was r(total) and 24% (l
BUT 752 change
unreviewed (wasthe past 3 month
Objective: Gerrit Cl
We committed to the goal of 100% without a calculator; we are still happy about the
Lessons learned are on their way, but first impression is that the experience was positsensibilizing our teams and our technical community about improving our code review
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Q1 - Developer Relations
Objective Measure of success Status
Goal 4: STRENGTHEN
All completed GSoC andOutreachy projects havecode merged and deployedby the end of September
Team members involved: 1
All the GSoC and Outreachy interns
that pass the program in Augusthave their code reviewed anddeployed by the end of September.
From the 9 projec
the mid-term evamerged and deplfully functional anLabs as planned.
It is the first time such performanc( blog post with d
Objective: GSoC and
Hall of Fame: Jan Lebert & Cross-wiki watchlist tool, Sumit Asthana & Wikidata PageBanner Alexander Jones & Flow support in PyWikiBot, VcamX & OAuth support in PyWikiBot, Tina JNewsletter extension, Vivek Ghaisas & SmiteSpam extension, Frédéric Bolduc & Graph for V
Ankita-ks & Language Proofreading for VisualEditor, Dibya Singh & Translation Search.
Niharika Kohli (former intern, from India) started as stellar volunteer org admin and is now a cCommunity Tech team.
Frédéric Bolduc (ferdbold, from Canada) is now a contractor at the VisualEditor team.
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Q1 - Developer Relations
Objective Measure of success Status
Goal 5: EXPERIMENT
Establish a framework toengage with data engineersand open dataorganizations
Team members involved: 1
Publication of basic documentation
and community processes for open data engineers and organizationswilling to contribute to Wikidata.
Ongoing projects with one opendata org.
Wiki Loves Open
framework and iscollaboration withteam and commusome chapters a
BUT even if WMFPartnerships andare in talks with o
cannot count thaprojects” yet.
Objective: Wiki Loves
Sylvia Ventura (Strategic Partnerships) started promising talks with World Bank, OECDbut the requirement for CC0 licensing is the main obstacle for quick collaborations.
The involvement of Lydia Pintscher (Wikidata), Liam Wyatt (Europeana), Susanna Ånärand (volunteer developer) and Jens Ohlig (WMDE) among others has been very valua
first step in a promising direction inspired by the GLAM precedent.
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Quarterly review Community Resources
Q1 - 2015/16
Approximate team size during this quarter: 8.75 FTETime spent: strengthen 65%, focus 25%, experiment 10%
People supported
Global metrics from reports by
resourced initiatives this Q
39,988total individuals involved
9,188 new editors(24% of total)
9,308 activ(24% of to
Key performance indicators
Grants toGlobal South approved this Q
95grants
$328,371 61%of total #
66%of total $
+533% # from Q4
-6%$ from Q4
+2#
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Q1 - Community Resources
Objective Measure of success Status
Goal 1. STRENGTHEN
Prioritize updates tofunding programs inconsultation withcommunity
Team members involved: 8(CR), 2 (L&E)
*Input gathered from at least 200
community participants viacommunity consultation*Public plan complete on meta-wikiwith milestones for rest of year*Annual plans pilot process forsmall affiliates ready for opt-in use
245 responses fr
*39% Global Souwomen, all Wikim
Outcomes report
*6 milestones, im33 actionable sug
Annual plan simp
on-track for 30 S
Objective 1: Resources Co
Success: Consultation a useful first step in building alignment. Using as a model for fPlanning to run survey questions again in future to track improvement on pain-points.
Learning: Offering a private space to give feedback + usual on-wiki discussion brougand constructive perspectives. (198 survey respondents vs 34 on-wiki)
People: Big thanks to Winifred Oliff, Chris Schilling, and Edward Galvez for ensuring hLearn more: Blog, Slides on key findings
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Q1 - Community Resources
Objective Measure of success Status
GOAL 2. STRENGTHEN
Maintain full coverage for Annual Plan (APG),Project and Event (PEG),Individual Engagement (IEG)grant program workflows
Team members involved: 5
(CR)
*All PEG, IEG and APG
workflows are fully staffed forH1 2014/15*Meeting commitments for 10of 10 grantmaking workflowson-time
*Kacie Harold onboa
PEG during Program**PEG funded 4 new(Korea, Latvia, Tec dWikisource)
*Marti Johnson onboopen call in progrescriteria/support for s
proposals*APG round 1 grantesupport, round 2 pro
**3 APG orgs receivereview programs & otailor support
Objective 2: Maintain G
Learning: 75-95% of PO time is spent on these core workflows.
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Q1 - Community Resources
Objective Measure of success Status
Goal 4. FOCUS
Implement CommunityCapacity Development inpartnership with emergingcommunities
Team members involved: 2
At least 3-4 emerging communities
participate in frameworkdiscussions.
5 emerging comm
others) engaged interest in buildin
Scope and plan 2 pieces ofcommunity-building work forlaunch in Q2
2 communities idpilots, but still unon-wiki. Expect p
scoped in first 2 w
Objective 4: Communit
Success: Strong interest from communities in building partnerships, technical, commconflict-resolution capacities.
Miss: Planning stage, including volunteer translation of materials, continues at comm
Learning: Respecting community process more important than WMF timeline for co-c
In-person discussions in Ukraine helped forward on-wiki interest.
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Q1 - Community Resources
Objective Measure of success Status
Goal 5. EXPERIMENT
Define open innovation(IdeaLab) team based onavailable resources
Team members involved: 2
JD approved and delivered to
recruiting
Community Orga
delivered, candidhire in progress tcampaigns
Objective: Increase Open
Learning: In Resources Consultation, community ranked as #1 priorities:
● connections to others ● support for applicants
IdeaLab Community Organizer will help us provide better support in both areas.
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Quarterly review Community Advocacy
Q1 - 2015/16 Approximate team size during this quarter: 6
T ime spent: stre ngthen 30%, focus 50%, experiment 20%
SLA for Trust & Safetycorrespondence: Resolving 95%of emergency@ within three hours
100% +/- 0 change from sample(100%) +/- 0 ch
SLA for public correspondence:Resolving 95% of answers@ andbusiness@ within two businessdays
97% +/- 0 change from sample(97%)
+/- 0 ch
Key performance indicators
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Q1 - Community Advocacy
Objective Measure of success Status
Support community health
through creation of acommunity-informedharassment strategy.
Team members involved: 6
● Harassment strategy project
plan complete● Plan for broad communityconsultation complete
● Community consultation andUX survey designed and outfor translation.
Quarterly objectiv
this cross-quarter
Objective: Harassment
CA held discussions at Wikimania, assembled small community workgroups, consulteorganizations, and began compiling extensive research ( one, two, three ) to begin prepand community consultation for Q3. Patrick and Kalli were instrumental in reaching oexternally to craft the consultation and survey. Their work benefitted greatly from the assistance of Edward Galvez, Abigail Ripstra and the harassment workgroup.
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Q1 - Community Advocacy
Objective Measure of success Status
Define and explore further
ideas for scalability ofglobal ban enforcement
Team members involved: 1
● Investigation into computer
aided enforcement for globalbans underway. Carry out atleast three experiments forglobal ban enforcement (e.g.abusefilter)
● If tenable, requirementsdefinition complete.
Objective postpo
shifting priorities tasks.
Objective: Global ban en
Learnings: Meeting the unpredictable resourcing demands for trust & safety makes cresources for scalability experiments currently challenging. Contractor services may bachieving this important goal in future quarters, but focus has shifted to strengtheningsafety processes and policies, with an emphasis to be placed on improving efficiency
Objective: Community comm
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Q1 - Community Advocacy
Objective Measure of success Status
Monitor and reach out to
community on variouscommunity fora.
Team members involved: 3
● Obtain approval for channel
maintenance SLA and publishon Meta.● Staff identified public
channels 3 days a week, witha response time toappropriate conversationswithin 48 hours.
Objective supers
community hub (
Objective: Community comm
Learnings: Difficulties in identifying and determining staffing requirements for public chighlighted the need for a more centralized approach, which we are seeking to explorcommunity hub project.
C i Ad Objective: Maintai
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Q1 - Community Advocacy
Objective Measure of success Status
Maintain the core.
Team members involved: 6
● Execute and maintain core
workflows with 95% ofinquiries responded to within2 business days.
CA met KPIs rela
inquiry paths andworkflows in spitetransitions.
Objective: Maintai
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Quarterly Review
Learning & Evaluation Q1 - 2015/16
Approximate team size during this quarter: … 7.5Time spent: 60% Strengthen, 20% Focus, 20% Experiment
Resource pageviews 61,354 Q4 Not yet available YoY Not y
Resource page editors 239 +99% from Q4 +149% Yo
Learning Patterns created 75 +63% from Q4 +97% YoY
Community leaders engaged 185 not applicable not applica
Key performance indicators
Q L i & E l ti
O
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Q1 - Learning & Evaluation
Objective Measure of success Stat
Goal 1. FOCUSIdentify priority workflowsand processes for projectmgmt.
Staff involved: 7
● Priority research projects, workflows, KPI’sand tools mapped
● Project charter system for all projects requiringover 5 hours of staff resourcing. view example
Com
Objec
Learning: Use of the “Pixar Pitch Process” to creating the Master Project List (and resulted in a more strategic approach to prioritization of staff resourcing of members prepared a 10 minute pitch of projects with required resources and imwhich were then challenged in a collaborative process. Pixar Pitch Process
Including community voice in the retreat incredibly valuable. To be expanded in community notes process.
Q L i & E l ti
Obj ti S
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Q1 - Learning & Evaluation
Objective Measure of success Stat
Goal 2.STRENGTHENEncourage andsupport thecommunity to betterself-evaluate
Staff involved: 6.5
● 85% of Wikimania Learning Day participantsincreased skills/competency; 50 + communityconversation and consults; Virtual podcast with 200downloads. Global Podcast
● 1 new toolkit added on Photo Contests
● Central Eastern European Train the TrainerWorkshop Workshop Toolkits
● Scope community capacity development (CCD)● 5 program evaluation reports released
Wik
engexc
Rep
rececom
curr
CCD pos pilo
Objective: S
Learning: Partnering with Community Leaders is key to scale and teach best andpractices and co-author toolkits.Decision to focus on a Train the Trainer Model and Community Knowledge Stewapilot happened in Estonia. Thanks to Jaime Anstee, Amanda Bittaker, Maria CruzMember, Nikola Kalchev. Additional user testing on tools including translation re
Q L i & E l ti
Obj ti E
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Q1 - Learning & Evaluation
Objective Measure of success St
Goal 3. EXPERIMENTQuantify the impact ofgrants and communityprojects.
Staff involved: 2
● Global coordination of Wikimania Scholarshipprograms: Wikimania scholarships are built intoproposals of Round 1 APG organizations
● Conduct analysis of PEG and IEG programs,measuring content-related impact and exploring& measuring qualitative impact (e.g. dev. ofpeople, programs)
C
FY A
PgWS
Objective: E
Successes & Learning:-Survey Specialist, Edward Galvez has jumped into his new role with attention to sfoundation surveys and avoiding “Community Survey Fatigue”. Edward is also doall WMF survey tools, creating a survey resource center for community and WMF.
-Scoping of a solution to fix to pain of gathering Survey Metrics by volunteers and
by Amanda Bittaker.
Q1 Learning & Evaluation
Obj ti
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Q1 - Learning & Evaluation
Objective Measure of success Statu
Goal 4. MEASURESet-up large scale datacollection system tomeasure communityhealth and activities
Staff involved: 4
● Run Annual Evaluation Pulse Survey (Target:Increase responses by 25% to 122 completed)
● Launch Phase 1 Community Health Research witha series of internal/external interviews as part ofthe community health research. Virtualengagement strategy around topic of communityhealth (See Appendix )
● Run Wikimania Scholarship Survey
Com
withCom
Con
HealRese
ConClini
WikiSurv
2016
Objective
Successes and Learnings: Haitham Shammaa is leading the research work inhealth. This includes curating practices, research and initiatives across commu
other WMF teams.
Q1 Learning & Evaluation
Obje
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Q1 - Learning & Evaluation
Objective Measure of success Stat
Goal 5. COREContinue development ofthe online resources andtools, and tracking ofcommunity activitiesinteracting with thoseresources.
Staff involved: 7.5
● Track, monitor and increase use of EvaluationPortal and Tools (Increase by 5%)
● Strategic virtual meet-up sessions (1-2monthly)
● Strategic Communications plan(via the commsform ) and executed for all key communityresearch, tools and key communityengagement activities
Com
insethe
Obje
Success & Learning: Just in Time Video Training is important for busy volunteeteam launched “bite size videos” which review Wikimedia programs highlights in Look for future innovations in shared learning as we work to make program datamore video for Wikimedia Learning. https://www.youtube.com/watch?v=5ER0YC
Communications Liaison, Maria Cruz leading both user testing of tools and explopractices in community knowledge.sharing (peer to peer learning)
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Quarterly review Wikipedia Education Program
Q1 - 2015/16
Approximate team size during this quarter: 3.8 FTETime spent: strengthen 70%, focus 25%, experiment 5%
Interactions with program leaders worldwide 187 individuals in 61 countries+ 110% individuals fr+ 53% countries from
Key performance indicator
Q1 CE / Education
Objective: Maintain core & impr
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Q1 - CE / Education
Objective Measure of success Status
Maintain the core
Team members involved: 4
Maintain resources, tools,mentoring, support andcommunications of educationprograms worldwide (see list of 20main workflows on office wiki page )
On track for men
and communicatTech tools requirWMF support.
Strengthen the EducationCollaborative to form thefrontline of education
mentorship, fosteringpersonal globalrelationships
Tea m membe rs involved: 2
Improve Collab model:* Better define membership criteria* Assess WMF needs and Collab
capacityStart planning meeting for fall 2015:* Determine date & location* Assess which members canattend
On track for imprCollab model and* Membership cri
* 7 new members* Launched task Phabricator:** 54 tasks create** 37 claimed** 19 completedOn track to deterlocation and atte
Objective: Maintain core & impr
Q1 CE / Education Objective: Strengthen Arab world
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Q1 - CE / Education
Objective Measure of success Status
Strengthen Arab worldeducation programs
Team members involved: 1
* Embed program in Egypt atadministrative and professorial level* Fall pilots are ready to start(Oman, Palestine)
* Egypt: Educatio
supported throug* Oman and Paletrack
* Integrate current programmaticactivity in Jordan with newlyestablished UG
In conversation wand leaders
Objective: Strengthen Arab world
Oman: Working on building a strong pilot program by connecting three different groupsponsors, classroom professor and community members.
Jordan: Interest by different parties to join forces, but more conversation is warranted
Q1 - CE / Education
Objective: Refine data
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Q1 - CE / Education
Objective Measure of success Status
Refine data gatheringefforts to produce more,better and consistent data
Team members involved: 1
At least 10 programs report metrics * 16 programs refor Wikimania ses
Objective: Refine data
Highlights from initial data gathering efforts:
● + 12,500 students● + 1,700 teachers● + 178 volunteers● + 70 universities● + 122 secondary schools● + 21 primary schools● + 5 adult schools
● + 12 Wikimedia projects● + 21 languages● + 88,000 articles created● + 1,500 articles translated● + 925 articles improved● + 4,500 files uploaded● + 283 million bytes added
Q1 - CE / Education Objective: Engagement in regiona
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Q1 - CE / Education
Objective Measure of success Status
Regional meetings as avenue for sharingexperiences, improvinglearning and fosteringpersonal connections.
Team members involved: 3
Wikimania:* Engaging sessions for 40 - 60attendees of education pre-conf* Host 4 sessions during pre-conference* Host and facilitate 2 education-related sessions at Wikimania* 70% CE booth coverage duringconference hours by Ed team
* 60 attendees to
(>90 sign-ups)* More than half vwith pre-conferen
* Almost 50% of Mexican
* Facilitated 2 edsessions
* ~75% booth co
Objective: Engagement in regiona
What we learned:
● Due to the language gap between English speakers and Spanish-only speakersexperience gap, it was hard to keep everybody equally interested. Next time: pladividing up the groups in smaller groups by experience level, and pre-plan differ
tracks, or arrange for translation.
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Quarterly review WIKIPEDIA LIBRARY
Q1 - 2015/16
Approximate team size during this quarter: 2.6 FTETime spent: strengthen 48%, focus 36%, experiment 16%
Key performance indicator
Accounts distributed (total) 4707 +8.4% from Q4 +45% YO
Global branches (total) 11 +37% from Q4 +267% YO
Q1 - Wikipedia Library Objective : Edi
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Q1 Wikipedia Library
Objective Measure of success Status
GOAL 1: STRENGTHENEnhance editor access toresearch with new majorpartners and by extendingthe reach of those accounts
Team members involved: 3
1) Add 8 partners (at least 4 non-English)
2) 300 accounts distributed, 75new users
3) Add 1 new coordinatorcontacting publishers
4) Improve citation-impact dataand plan
5) Signup efficiency metrics
1) 7 partners
2) 370 accouusers
3) Added 6 cpublishers
4) Created pdependentanalytics
5) Ran metric
Objective : Edi
Quite good: picked up 7 partners at ALA conference including largest donation *ever* not reflected in partner count metric. We have most major English publishers and globstill ramping up. Can’t yet query per-user citation, our most critical performance indica
speed and more accurate metrics are our major motivators for building the Library Car
Q1 - Wikipedia Library Objective: Globa
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Q1 Wikipedia Library
Objective Measure of success Status
GOAL 2: FOCUSContinue scaling the
English Library model bystarting-up unique, locally-run global branches
Team members involved: 4
1) Contact with 20+ interestedlanguage leaders
2) 6 new consultations, 4 newpage setups
3) Advance activity 1 step with 8existing branches
4) Deploy TWL-lite model for 2emerging communities
5) 14 total TWL branches withpages
1) Success, ro
engagemen2) 7 consultatsetups (CatVietnamese
3) Maintainedengagemenbranches
4) Deployed o5) 11 total TW
pages
j
Wikimania was fantastic for building connections and momentum, but movement on bdevelopment was greatly delayed by long summer holidays. Expect ramp-up in Q2 w
Spanish Italian Hebrew and Dutch
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Q1 - Wikipedia Library Objective: Expan
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Q1 Wikipedia Library
Objective Measure of success Status
GOAL 4: FOCUSExtend our network of
influence with universities,libraries, consortia,publishers, and researchleaders
Team members involved: 3
1) Present 2 talks and hostmeetup at Wikimania
2) GLAM leaders feedback onWMF role description
3) Host 3 more WMFPartnerships Brunches
4) Complete draft of WMFpartnership guideline
1) Presented 5
TWL Wikim2) Distributed
3) Held 3 succ
4) Draft postepilot ongoinnext 1-2 qu
j p
Increasingly shifting our networking role towards large scale international library netwo(International Librarians Network, IFLA, ARL, SPARC). Major wins in sending volunteerconferences; we’re planning 4-affiliate attendance at Frankfurt Book Fair and voluntee Arabic Publishing Conference. Advising WMF on Sustainable Development Goals ovelibraries network, with growing potential to collaborate with large NGOs.
Q1 - Wikipedia Library Objective: Dev
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Q p y
Objective Measure of success Status
GOAL 5: EXPERIMENTBuild for a more efficient,
robust, inter-connectedTWL platform for the future
Team members involved: 4
1) Identify technical coordinatorand/or contractor
2) Begin coding library cardplatform
3) Complete alpha ‘referencetooltip literacy guide’
4) Complete {{cite archive}}template
1) Call for dev
extended: 73 to be inteOctober
2) Delayed by
3) Done, and Readershipsteps
4) Slower proreduction oproject lead
Good progress here despite miss. We had 7 very strong applications and are interviewOctober. We received excellent consultations from Asaf, Dario, and Jon Katz with regdevelopment of the Library Card Platform and mapped out a fully-featured 4-phase ro
7/23/2019 Wikimedia Foundation Quarterly Report, FY 2015-16 Q1 (July-September)
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Quarterly review
Community LiaisonsQ1 - 2015/16
Approximate team size during this quarter: 7 FTE (6 FT, 2 PT)Time spent: Strengthen 60%, focus 30%, experiment 10%
Individual contributors with 2+edits in product pages
Q1/J - 887Q1/A - 894Q1/S - 898
N/A from Q4 N/A YoY
Page Views Q1/J - 29,887Q1/A - 22,773Q1/S - 21,173
N/A from Q4 N/A ToY
Key performance indicators:
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Q1 - Community Liaisons
Objective: Supporting VisualEd
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Q y
Objective Measure of success Status
Finish launch of VE to newaccount holders at enwiki
Team members involved: 4
Support VE rollout to enwiki (RfC,enwiki feedback channels, triagingrequests)
Discussion at en.with consensus tout to new accoucompleted.
● Discussion did not become a formal RfC.● Learning: Announcing A/B announcement/testing/follow-up and results followe
process, which may have been helpful in holding a successful conversation.● Sherry , Erica and Nick were integral to advising on and executing discussions
discussion and launch.
Q1 - Community Liaisons
Objective: Wikiman
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Q y
Objective Measure of success Status
Complete Wikimania
session with new ideas forcommunity collaboration inproduct development
Team members involved: 2
● Community roundtable at
Wikimania● Follow up report and
conversation on-wiki● Ideas are realistic possibilities
within product developmentmethodology
* Roundtable inclcommunity memuploaded.
* 2 users engageonwiki, one of whevent.
● Did not meet objective due to low turnout in on-wiki conversation.● Learning: Immediate posting (prior to end of Wikimania) and more promotion
online may have increased engagement in conversation.● Requested during session were more clearer communication channels with Fo
prioritization inclusion, recruitment of more volunteers to help, and consideringlocalization whenever possible.
Q1 - Community Liaisons
Objective: Adding Tech/News to
7/23/2019 Wikimedia Foundation Quarterly Report, FY 2015-16 Q1 (July-September)
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Objective Measure of success Status
Adoption of Tech/News intoCommunity Liaison tasks
Team members involved: 1
Intake of Guillaume’s weeklyTech/News, incl. any neededmodifications/ adjustments
Completed intakefirst week of Aug
● Tech/News is translated to 15 languages weekly, has 430 individual subscriberpage subscriptions (including en.wp’s Technical Village Pump), and is featured wSignpost.
● Johan successfully adopted weekly workflow and collaborates with tens of voluwith translating and making the information accurate and accessible every week
Q1 - Community Liaisons
Objective: Core
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Objective Measure of success Status
Maintain presence inproduct teams that CLs arecurrently assigned to
Team members involved: 7
●
Active filing and updatingreporting for products thatCLs work with
● Providing designers, PMs,eng with product feedback
* 233 Phabricatofor/on behalf of te
* Teams assignedComm Tech, Rea
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Q1 - Discovery Objective: Reduce zero r
7/23/2019 Wikimedia Foundation Quarterly Report, FY 2015-16 Q1 (July-September)
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Objective Measure of success Status
Enhance the experience for
our users that search byreducing the number ofqueries that return zeroresults.
Team members involved: 7
Zero results rate cut in half, from
25% to 12.5%.
No decrease in user clickthroughrate from search results.
Zero results rate
Actual human zearound 12% for fand 33% for pref( research )
● Automata, like crawlers, spiders and Wikimedia bots, account for sometimes upsearch traffic with up to 80% zero results rate, and fluctuate wildly. ( research )○ Action: need to represent this on our dashboard. Better infrastructure is n
● Created A/B test infrastructure and ran around five tests on search parameters; than the defaults.
● We’re trying something more radical: a complete replacement for prefix search. ongoing, as the new system needs a lot of validation that it supports existing us
Q1 - Discovery Objective: Production beta of Wikidata Que
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Objective Measure of success Status
Allow users on our cluster
to run arbitrary queries onthe data contained inWikidata by deploying theWikidata Query Service.
Team members involved: 3
Wikidata Query Service is deployed
and usable from within our cluster.Wikidata Query Service keeps withWikidata update stream.
Define metrics and KPIs for service.
Display metrics and KPIs on
Discovery Department dashboard.
Launched 7th Se
● Usage is ~1000 SPARQL queries per day.● What we do next is dependent on usage metrics and user input.
Q1 - Discovery Objective: Production beta of Maps T
7/23/2019 Wikimedia Foundation Quarterly Report, FY 2015-16 Q1 (July-September)
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Objective Measure of success Status
Allow users on our cluster
to build features usingmaps by deploying a MapsTile Service.
Team members involved: 5
Wikimedia Maps Tile Service is
deployed and usable from within our cluster.
Define metrics and KPIs for service.
Display metrics and KPIs onDiscovery Department dashboard.
Launched 17th S
● Usage is on on our dashboards.● What we do next is dependent on usage metrics and user input.
Q1 - Discovery Objective: Quantitative search satisf
7/23/2019 Wikimedia Foundation Quarterly Report, FY 2015-16 Q1 (July-September)
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Objective Measure of success Status
Further our understanding
of whether our search isgiving our users relevantresults by finding,implementing, anddeploying a quantitativemetric to measure usersatisfaction with search.
Team members involved: 4
Define and communicate search
satisfaction metric.Implement data collection tomeasure metric in production.
Visualise metric on DiscoveryDepartment dashboard.
Iterate until metric can be used as aKPI for Discovery Department in Q22015-16.
Launched on 30t
● Success: Public dashboarding has been a big success, very positively received● Learn: Metric needs qualitative validation and testing for further iteration.● People: Oliver and Mikhail have trained other teams and organisations on analy
dashboarding.
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Quarterly review Reading
Q1 - 2015/16
Approximate team size during this quarter: 27 FTETime spent: strengthen 60%, focus 20%, experiment 20%
Global Pageviews (provisional*) 15.3 B -12.4% from Q4 approx. -
Key performance indicator
* cross project, across desktop/mobile, across web/apps
For more detail, see the slide deck and minutes from the quarterly review meeting of the Reading department
Q1 - Reading Objective: Apps En
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Objective Measure of success Status
Apps:Increase engagement viaimproved link preview(Android)
Team members involved: 5
10% increase in Android apppageviews + link previews:
(Full Pageviews + TextExtractsretrievals with link preview feature)>= 1.1 × (Pageviews prior to linkpreview)
Objective as stateachieved (increasbut we didn’t seeof increased engaexpecting in Prod
●
The Beta app should not be relied upon as a consistent indicator of user behavi(although the other metrics surrounding link previews are similar between beta v● Differences between Beta / Production tests indicate more opportunities for tes
improvements to user experience / better onboarding of users to this feature.● Great press after strong collaboration with Communications (see appendix for d
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Q1 - Reading
Objective: MediaWi
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Objective Measure of success Status
Infrastructure:Improve MediaWiki securityand extensibility byupdating authenticationframework
Team members involved: 3
Creation of a metrics dashboard totrack improvements to system.
Dashboard has b
● Implementation of AuthManager is ongoing. These are developer/sys admin facwill increase the configurability of the on-wiki authentication process.
● When work finishes in Q2 the WMF will be able to start planning follow on work auth for Stewards, password hash storage and verification service).
● Graphite infrastructure largely unowned and nearing breaking point for adding nmeasurements
● Operational monitoring in general is an ad-hoc effort by individuals and not a coby WMF teams
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Quarterly review Advancement Team
Q1 - 2015/16
Approximate team size during this quarter: 18 FTETime spent: strengthen 40%, focus 40%, experiment 20%
Amount Raised $7.9 million -$3.6 million from Q1 2014 -$3.6 mill
Key performance indicator
For more detail, see the slide deck and minutes from the quarterly review meeting of the Advancement department
Q1 - Advancement - Fundraising
Objective
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Objective Measure of success Status
FOCUS- Raise $6 million in
Online campaigns and $2million from Foundationsand Major Gifts
Amount raised
$2.2 million raiseGifts; $5.7 million
online team. Weunder due to movcampaign to OctoWiki Loves Monu
STRENGTHEN -Reintegrate AmazonPayments
Delivering a high functioningproduct on-time
Done
EXPERIMENT -Collaborate with theReadership Team to testthe use of banners to directtraffic to the app in Finland
# of app downloads; Learning howthis converts to active users
Done
Q1 - Online Fundraising
Other successes a
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Objective Measure of success Status
2014-15 Fundraising Report Report publicly postedDonehttps://wikimediafounda2015_Fundraising_Rep
Weekly banner tests 20% improvement from July Done
Community & WMF campaigncoordination
High quality campaigns running on thesite -- with metrics and coordinatedscheduling
We want to work witcreate a more clear looking to hire some
Test Drive ChargeBack AlertService
Test service and assess impact Done
Fraud Research Project Finding improvements on fraud filters toscale back false positives
Done & to be contin
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Q1 - Advancement - Strategic Partnerships
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Objective Measure of success Status
Goal 4. EXPERIMENT -
Secure preinstall deals witha commitment to install 1million apps; Secure onedeal in the Global South
# of app preloads; Learning of howthis converts to active users (# ofsessions)
We are in procescontract for our fi
deal.
Goal 5. FOCUS -(A) Secure at least two new
Zero Rating Deals.(B) Have our app featuredby Apple, Google, and/or
Amazon in their app stores.
Number of readers covered andpageviews resulting from the deals.
Number of new app downloadswhen featured
Done.(A) The team has
new Zero rating d(B) App was featuPlay’s “Back to Sand they have no“New and Update
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Quarterly review Editing Department
Q1 - 2015/16
Approximate team size during this quarter: 32 FTE
Time spent: strengthen 70%, focus 20%, experiment 10%
Monthly active editors on all wikis 75.2k average in Q1* -4.7% from Q4 (78.9k) -0.7% Yo
Key performance indicator (provisional metric; * – N.B. data for Q1 is for the first two months only)
For more detail, see the slide deck and minutes from the quarterly review meeting of the Editing department
Q1 - Collaboration Team
Objective: F
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Objective Measure of success Status
Make Flow available tocommunities that want it,
reduce deployment burdenTeam members involved: 8
Release opt-in Beta feature forusers to enable/disable Flow on
their user talk page
Launched on MeSeptember, com
language WikipeOctober
During this quarter, we manually converted on request about 90 user talk pages on Frand Hebrew Wikipedias, Wikidata, and MediaWiki.org. To satisfy the growing user detalk pages, we released the opt-in feature, which will be enabled on wikis that want to
Q1 - Collaboration Team
Objective: LQT de-d
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Objective Measure of success Status
Reduce the department’stechnical debt
Team members involved: 3
Convert existing uses ofLiquidThreads to Flow, where the
community is willing
MediaWiki.org co August, se.wikim
September, pt.w
pt.wikibooks could not be converted due to a technical issue with Portuguese transla
Q1 - Collaboration Team
Objectives: Tech
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Objective Measure of success Status
Align with UI standards
Team members involved: 7
Convert common UI elements inFlow to use OOjs UI
Editor system rewUI, other things c
relevant.
Remove urgent blocker toOperations
Team members involved: 3
Switch Flow to work with the“External Storage” cluster’scompression needs
Collaboration Teain early August, nblockers.
We were the first team to convert large, existing features to OOjs UI, instead of being the start. We learned that OOjs UI isn’t yet ready to be used on every page; trying to dperformance problems. We’re working with the Performance team to find a solution.
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Q1 - Language Team Objectives: CX availability an
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Objective Measure of success Status
Engage with the translatorsto keep them translating
helped by notificationsappreciations, campaignsand article suggestions.
Team members involved: 3
At least 33% of the users whopublished anything with CX, made
at least 5 translations. At least 20,000 articles arepublished using CX.
50% achieved:
✘ About 11% oftranslations✔ 20,000+ articleend of the quarte
(see appendix for
Article suggestions were made available towards the end of the
quarter in 11 Wikipedias and it is too early to be able to measure theimpact. (See image for the 1st week.)● Learning - Cannot measure the impact of features completed
late in the quarter. For Q2 we will adjust the metrics to practical sub-goals mapped to delivery schedule for features.
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Q1 - Parsing Team
Obj ti M f St t
Objectives: Support VisualEdi
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Objective Measure of success Status
Fix VE blocker bugs
Team members involved: 3
Zero Parsoid-related VEdeployment blocker bugs in
Phabricator
All VE blocker bu
Reduction in <no
● Monitored VE feedback page and promptly addressed Parsoid-related issues.● Promptly addressed bugs that affected VE deployment or reception.● Strong focus on addressing <nowiki> complaints (making fixes to VE code wher
○ Current status: about 1 in 100 VE edits has <nowiki> added to them (for fr,○ # edits / day with nowiki additions
■ fr: 30 → 21; it: 15 → 12; he: 8 → 4; en: 14 → 40■ fr, it, he: Noticeable reduction in # edits / day that had nowikis added■ en: Increase because of VE rollout (anecdotally, many due to use of w
mode), but it is still 1/ 100 edits that get a <nowiki>
tr
Q1 - Parsing Team
Obj ti M f St t
Objectives: Improve parsing pe
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Objective Measure of success Status
Improve parsing latency
Team members involved: 1
Speed up PEG tokenizer by 25% Change in parse
✔ mean : 0.95s
✔ p95 : 3.5s →
✘ p99 : 49.5
PEG tokenizer is entire parse pipedefinitely sped up
Parsing latency:
● We forked an upstream library (pegjs) and improved its performance; deployed o● Load on Parsoid cluster depends on edit activity of templates (and can vary quit
† – Picked 3-week period before/after 22 July (when fix was deployed) to measure impsomewhat difficult to accurately correlate perf changes with deployment, because of l
Q1 - Parsing Team
Objective Measure of success Status
Objectives: Parsoid HTML for
7/23/2019 Wikimedia Foundation Quarterly Report, FY 2015-16 Q1 (July-September)
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Objective Measure of success Status
Reduce Parser : ParsoidHTML rendering diffs
Team members involved: 3
At least 10% test pages render withpixel-perfect accuracy. (4.6% on
6/30/15) At least 75% render with"< 1% diffs" (63% on 6/30/15)
✔ 16% test pagepixel-perfect acc
✘ 63% test pag“< 1% diffs”; lot oin the other 37%
● Fixed several bugs that brought Parsoid’s rendering closer to PHP parser’s rend○ Goal did not get sustained focus -- bug fixes for VE, Flow, CX often help t
○ Q4 2014/15 work on CSS-based customization of Cite helped as well.● Worked on visual diffing infrastructure to analyze rendering differences
○ Generalized it for use in other scenarios (testing correctness of the Parsoidtesting impact of replacing Tidy in core parser with HTML5 tools)
● Insufficient work on visual diffing infrastructure towards this goal○ Lot of false positives because of rendering-irrelevant pixel shifts.○ Test set very small (~750 pages) and needs to be expanded and updated.
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Q1 - VisualEditor Team
Objective Measure of success Status
Objective: Co
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Objective Measure of success Status
Secure and build upon thefoundational work for
comprehensive mobilesupport
Team members involved: 4
VisualEditor on a mobile phonesecures positive feedback in pre-
deployment user testing
Prototype found heuristic evaluati
tweaked before ftesting.
Improve stability; maintainor increase test coverage
Team members involved: 4
Code coverage is maintained at orincreased from current levels.
Overall coverage75% to 76%; for 90%; for ce, from
Hiring a mobile-expertengineer
Team members involved: 4
Team has a mobile-expert engineer join, to bring the engineering teamup from 3.0 to 4.0 FTE.
Our new Senior SDavid Lynch starOctober.
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Quarterly review Infrastructure / CTO
Q1 - 2015/16
Approximate Infrastructure size during this quarter: 35 FTE
Approximate CTO size during this quarter: 15.5 FTE
For more detail, see the slide deck and minutes from the quarterly review meeting of the Infrastructure and CTO departmen
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Quarterly review ANALYTICS
Q1 - 2015/16
Approximate team size during this quarter: 7 FTE
Time spent: strengthen 75% , focus 25%
Velocity July: 151 (MoM -32%) August: 145 (MoM -4%) Septemb
Key performance indicator
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Q1 - AnalyticsObjective Measure of success Status
Objective: EVENTLOGG
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j
Complete an audit ofEventLogging data.
Team members involved: 2
All EL Schemas have beenreviewed, documentation has beenupdated and new datapurging/sanitizing has beenautomated.
Missed
Part of data purg
implementation is
Success:
● Reviewed status and privacy of 137 schemas.● Negotiated purging strategies with 28 schema owners.
Miss:
● We didn't get enough DBA cycles to complete the database purging/sanitizing.
Q1 - AnalyticsObjective Measure of success Status
Objective: PAGEVIEWS IN VIT
7/23/2019 Wikimedia Foundation Quarterly Report, FY 2015-16 Q1 (July-September)
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Publish daily pageviewcounts per project in VitalSigns.
Team members involved: 3
"Pageviews" metric is available invital-signs.wmflabs.org, using newpageview definition and on a per-project basis.
Met
Success:
● Vital Signs graphs the new Pageview definition.● It includes “Totals” - an aggregate of all wikis.
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Quarterly review
Release EngineeringQ1 - 2015/16
Approximate team size during this quarter: 6 FTETime spent: strengthen 13%, focus 31%, experiment 0%,
maintenance/interrupt 56%
WMF Log Errors (open task count) 138 +31% from Q4 (105) +202% YoY (68
Key performance indicator
Q1 - Release Engineering
Objective Measure of success Status
Objective: Reduce C
7/23/2019 Wikimedia Foundation Quarterly Report, FY 2015-16 Q1 (July-September)
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Isolate our Continuous Integrationinstances
Reduce CI wait time
Team members involved: 3(~0.8 FTE)
● Boot CI instances fromOpenStack API - T109913
● CI Instanceautomatica
● Subset of CI jobs run indisposable instances -T109914
● Python CI jconfig reporunning on instances
Q1 - Release Engineering
Objective Measure of success Status
Objective: Reduce number of
7/23/2019 Wikimedia Foundation Quarterly Report, FY 2015-16 Q1 (July-September)
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Improve deployment tooling
Reduce number of deploytools from 3 to 2
Team members involved: 4(~1.4 FTE)
● Implement the neededfeatures in scap forRESTBase deploys - T113119
● All needed implemente
being mergreview).● Backwards● Ready to us
Cluster● Did not get
migrated by
Q1 - Release Engineering
Objective Measure of success Status
Objective: Retire Gerrit
7/23/2019 Wikimedia Foundation Quarterly Report, FY 2015-16 Q1 (July-September)
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Migrate Gerrit to Differential
Team members involved: 2
(~0.45 FTE)
● Allow repository cloning fromPhabricator - T128
● Cloning ove● via ssh still
(working w● Prototype integration with our
Continuous Integrationinfrastructure - T103127
● Conceptua● [scap3 wor
over this]
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Quarterly review SERVICES
Q1 - 2015/16
Approximate team size during this quarter: 4 FTE
Time spent: strengthen 40%, focus 35%, experiment 25%
REST API usage, mean req/s 216 req/s mean 31% up from 165 re
Key performance indicator
Q1 - Services
Objective Measure of success Status
Strengthen: Mobile app service deployme
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Reduce app load times andduplicated developmenteffort with an app API,
providing content and metadata suitable for app
consumption, backed by a service built by the appteam.
Team members involved: 3
- App service deployed inproduction.
- Provide public REST API endpoints with documentation.
- Integration with our CDNinfrastructure.
- App service depproduction.
- Public REST APdocumented.
- Full edge cachipending format fi
- Android app is sCurrent ETA for sOctober. IOS app
● The content section API is also needed for progressive page loading in mobile wworking with the parsing and reading teams to generalize the API to work for bo
Q1 - Services
Objective Measure of success Status
Focus: Scale RESTBase, replicate across d
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Add the storage andthroughput we'll need to store more types of
content. Establish redundancy at the DC level
for site availability anddisaster recovery.
Team members involved: 3
- Expand the existing cluster by atleast three new nodes.
- Set up a second RESTBasecluster in the Dallas datacenter.
- Set up ongoing replicationbetween the clusters.
- Eqiad cluster exto nine nodes.
- Added multi-DCRESTBase.
- Six-node codfwoperational, using
- Replication fullyincl. encryption fotraffic.
● Much of this work was done in cooperation with the operations team, especiallyGiunchedi. On the services side, this project was led by Eric Evans.
● Other Cassandra users (maps, analytics, possibly sessions) can reuse multi-DCincreased density thanks to multi-instance work
Q1 - Services
Objective Measure of success Status
Objective: Make a plan for change / event p
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Changes to structured data and other events need to be propagated through
storage and cache layers.Our current systems are
not very reliable,
exclusive to MediaWiki,
and don't work across
projects.We aim to make change
propagation more reliable, general, and manageablefor developers.
Team members involved: 3
- Establish requirements.
- Research solutions (both existingand possible development).
- Establish a clear plan of action.
- Requirements wseveral tasks: T1
- Broad agreemeKafka in producti
- Prototyped prodestablished a plaimplementation:
1. Event bus pcommon se
change rela2. Simple chabetween se
3. (Q3) Comppropagatiodependenc
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Quarterly review
TECHNICAL OPERATIONSQ1 - 2015/16
Approximate team size during this quarter: 18 FTETime spent: strengthen 40%, focus 50%, experiment 10%
79% maintenance, 21% new
Availability 99.942% -0.002% from Q4
Key performance indicator
Q1 - TechOps
Objective Measure of success Status
Object
7/23/2019 Wikimedia Foundation Quarterly Report, FY 2015-16 Q1 (July-September)
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Focus: Reduce missingcluster dependencies incodfw data center
Team members involved: 5,
(+ 5 from other teams)
Deploy HTTPS caches in codfw,complete successful failover of
eqiad caching traffic;Deploy RESTbase with Cassandrareplication;Deploy ElasticSearch cluster withreplicated search indexes
codfw HTTPS caproduction, succ all eqiad cache tr
RESTbase clustesuccessfully withreplication.
ElasticSearch codeployed and reastill finishing Medsearch index sup
Delays in the establishment of the new equipment leasing process severely impacted procurement and pushed availability of hardware to the last two weeks of the quarter.
Learning: We should make more explicit agreements on ETAs (with buffer time) for de
Q1 - TechOps
Objective Measure of success Status
Objective: Mai
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Strengthen: UpdateWikimedia mail systems
Team members involved: 4
Upgrade Mailman to version(2.1.18) on a supported distribution
and new hardware;Upgrade OTRS Investigate OTRSupgrade to 4.0.9 and provide trialsystem for OTRS users;Enable TLS encryption for inboundand outbound e-mail
Objective was rethe quarter arouninstallation of vermade available to
Mailman was upgand migrated to a
TLS has been eninbound and outb
Early on in the quarter we established that due to high amount of dependencies uponchanging circumstances (reduced DBA capacity) and shifting priorities (fr-tech), we wto perform a full upgrade of OTRS this quarter. In collaboration with the CA team we dredefine the goal.
Learning: Migrations with a strong impact (change of functionality/use & feel) on userscareful planning and coordination with liaison teams.
Q1 - TechOps
Objective Measure of success Status
Objectiv
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Focus: Reduce our securityattack vectors
Team members involved:1+10
Implement organized packageupgrades (debdeploy);
>80% of hosts protected byfirewalls, or explicitly assessed asunwanted and not needed
debdeploy has bimplemented andsubset of cluster achieved 86% fir
860 hosts now have firewalls, and 148 have been evaluated as explicitly not needing t1176 hosts/VMs are covered, amounting to 86%.
Q1 - TechOps
Objective Measure of success Status
Objective: Lab
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Strengthen: Improvereliability of WikimediaLabs
Team members involved:
4
Meet or exceed 99.5% uptime foreach Labs infrastructure service;Remove Labs support host SPOFs;Migrate NFS to RAID10 with sharding; Audit Labs projects on NFSdependencies and support migratingoff
Cumulative avail99.742%. Redunbeen set up for Lstorage, networkdatabases. NFS migrated to RAIDshards. 134/176 projects have beindependent of N
Q1 - TechOps
Objective Measure of success Status
Objective: Distributed Cluster En
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Experiment: Evaluate andtest a new distributedcluster environment for
Tool Labs
Team members involved: 2
Establish evaluation criteria forcluster solutions and perform anevaluation;Set up the selected distributedcluster environment in ToolLabs tousers to experiment with their webservices
Criteria were esta Apache Mesos awere evaluated.
Kubernetes was made available intwo Tools were mfor testing.
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Quarterly review DESIGN RESEARCH
Q1 - 2015/16
Approximate team size during this quarter: 4 FTE
Time spent: strengthen 15%, focus 65%, experiment 20%
No one KPI due to challenges in quantifying qualitative research anddependencies on product teams for project work. Open to suggestions.
Key performance indicator
Q1 - Design Research Objective: Collaborate with Prod
Objective Measure of success Status
7/23/2019 Wikimedia Foundation Quarterly Report, FY 2015-16 Q1 (July-September)
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Support human centered product design anddevelopment by including Design Research inteams' product development process.
T eam members involved: 4
Design Research projectsare completed and outputis relied upon to generate
and iterate workflows, toolsand products.
Compleresearcteams:
4 Gener1 Usabil3 heuris
First time/New Editor discovery research informed design of new editor education for visWorkflow research informed understanding of user workflows to iterate workflow tools.
Mobile contribution research (31:11) is the start of informing us how to design / build for
Link preview usability testing informed pre release iteration of link preview.
Q1 - Design ResearchObjective Measure of success Status
M d i T d i h M i
Objective:
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Mentor non-designresearchers to do designresearch to the standards
of the Design Researchteam.
Team members involved: 1
STRETCH
Two non-designers researchershave done 2 or more usability teststo the standards of the Design
Research team.
Non-designers learning to implement quality design research.
Mentoring:● May, visual
○ explo
on MWof sty
● Sherah, pro○ usabi
inspe● Both projec
of Design R
Link preview usability testing informed iteration of link preview before release.
Exploratory research for UI Standardization: Conversation on wiki and interviews on tWikimania and post Wikimania are informing UI Standardization
Q1 - Design ResearchObjective Measure of success Status
It t ti 12 i t i l t d
Objective
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Iterate pragmatic personasfrom information gatheredin persona interviews.
Team members involved: 3
12 persona interviews completed● Interviewed● 5 failed to s
scheduled ● Continuing
complete thinterviews.
The interviews we have done so far are already informing our thinking on the new edit
Q1 - Design ResearchObjective Measure of success Status
G d t b f t d i D t b t i 2000
Objective: Participan
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Grow database of opted-indesign researchparticipants beyond 2000.
Team members involved: 3
STRETCH
Database now contains over 2000participants.
New opted-in pafrom:
●
social med● Craigslist● outreach at● other
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Quarterly review
RESEARCH AND DATA Q1 - 2015/16
Approximate team size during this quarter:4.5 FTE, 2 research fellows, 10 collaborators
Time spent: strengthen 20%, focus 30%, experiment 50%
No one KPI due to the nature of the work
Key performance indicator
Q1 - Research and DataObjective Measure of success Status
Productize revscoring and Stable version of production
Objective: Revscoring prod
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Productize revscoring andwiki labels
Team members involved: 1Collaborators: 9
Stable version of production-ready ORES service up andrunning on Labs
● scores cachall new revis
● 10M scores ● Fast respons
0.1-5s, hit: 0
● revscoring makes automated edit and article quality assessment available as a service to our contributors
● at scale, revscoring can effectively reduce human curation effort
by up to 93%● 4 models in production (reverted, wp10, damaging, goodfaith),6 languages (en, es, fa, fr, pt, tr)
● Improved AUC for enwiki (.82 → .90 )● early community adoption: revscores now integrated into top
semi-automated anti-vandal tool (Huggle)https://meta.wikimedia.org/wiki/Research:Revision_scoring_ as_a_service
Q1 - Research and DataObjective Measure of success Status
Run controlled tests of ● Complete WMF staff pilot l d
Objective: Article Recommend
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Run controlled tests ofarticle translationrecommendations
Team members involved: 2
Collaborators: 2
● Complete WMF staff pilot● Complete and analyze the
results of live tests on
Wikipedia
● completed in French W
● analyzed/p● wrote and s
● Personalization is computationally expensivebut matters: we can increase contributor
activation rate by 82% over control
● Recs boost article creation rate: 78% withrandom recs and 220% with personalizedrecs, over control
https://meta.wikimedia.org/wiki/Research:Increasing_article_coverage
Q1 - Research and DataObjective Measure of success Status
Measuring value added ● Perform historical analysis on P li i l
Objective: Value-adde
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Measuring value added
Team members involved: 1
Collaborators: 1
STRETCH
● Perform historical analysis onwho adds value to Wikipedia
Preliminary analy
Full study deferre
● Survival of content has been measured.
● The basic quality of a contribution is evidentafter a few edits/hours.
https://meta.wikimedia.org/wiki/Research:Measuring_value-added
Q1 - Research and DataObjective Measure of success Status
Re-train and productize ● Improve algorithm based on I t ti
Objective: Article recs imp
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Re train and productizearticle recommendations
Team members involved: 2Collaborators: 2
STRETCH
● Improve algorithm based onuser feedback
● Integrate the algorithm in
ContentTranslation
● Integration ● Pivoted to s
and client o
iteration● Work stage
● Set up a public API on Labs
● Developed an instance on Labs witharticle recommendation serviceoffered for 11 language pairs.
https://meta.wikimedia.org/wiki/Research:Increasing_article_coverage
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Quarterly review
PERFORMANCEQ1 - 2015/16
Approximate team size during this quarter: 4 FTETime spent: strengthen 40%, focus 40%, experiment 20%
Time to first paint 675ms -49% from Q4 ~ -55.73%
Key performance indicator
Q1 - Performance
Objective Measure of success Status
Make editing Wikipedia fast. Sub-second page save time. Miss. We hit the go
Objective: Subsecond page
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Make editing Wikipedia fast. Sub second page save time. Miss. We hit the goa regression in Sepout gains.
-28% reduction in p
Q1 startRegression; cause no
Q1 - Performance
Objective Measure of success Status
Faster delivery of content to Achieve sub-900ms median first Hit Median first
Objective: Sub-900ms first
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yreaders. ( T105391 ) paint time.
Hit. Median first 675ms, a 49% re
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Quarterly review
SECURITY Q1 - 2015/16
Approximate team size during this quarter: 2 FTETime spent: strengthen <10%, focus <10%, experiment 40%
Critical and High Priority SecurityBugs
-66.6% / +15.9% from Q4 **
Key performance indicator
** - Close approximation, to the extent that phabricator allows us
Q1 - Security
Objective Measure of success Status
Run dynamic securityPi k l i l Security team ch
Objective: Automated Dynamic
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y yscanning tool against betaevery week.
Team members involved: 1
● Pick tool to implement● Configure weekly automated
scanning from labs of beta● Record baseline scan resultsfor core and one extension
Security team chZAP for scanningare running from
security-tools.eqBaseline measurerecorded at [[mwWikimedia_SecuationScanning]].
Q1 - Security
Objective Measure of success Status
Document and report initialKPI t i h Until we can bett
Objective: Metrics for Sec
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metrics for security bughandling
Team members involved: 1
● KPI metric chosen● Metrics tracked monthly
Until we can bettthe subtleties of owill use the numb
High priority secuKPI [[mw:Wikimedia_Secus]]
Learning: The number of open bugs is a poor metric for overall health of an applicatiomost indicative metric that we can practically track at this time.
All metrics are tracked privately. Historically, the number of open security issues in mebeen considered private to the organization.
Quarterly review Legal Team
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Q1 - 2015/16
Approximate team size during this quarter: 10 FTE Humans & 1Stuffed Tiger*
Time spent: strengthen 65%, focus 20%, experiment 15%
KPIs set out in Appendix A
*Temporary staff this quarter: 8 legal fellows/interns.
Public Version
For more detail, see the slide deck and minutes from the quarterly review meeting of the Legal department
Q1 - Legal Objective Measure of success Status
Core KPIs ● Turn-aroundd d K
Obje
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Top notch, quick legal advice andsupport on wide host of issues
constituting our 34 legal workflows.Categories include:● Transactional● Litigation● Privacy● Public Policy● Trademarks● Governance● Technology● Fundraising● Training
exceeded Kdays (99%).
●
Turn-aroundexceeded Kdays (99%).
● Core legal aoperations tof ED and C
● Board work always on ti
Q1 - Legal Objective Measure of success Status
NSA LitigationP i f l b l
No missed dates for affidavits andi Hi h li d
Remains at an eali i i b
Objective: NSA
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Protection of global users:readers and contributions
motions. High quality documentsand credible showing at hearings.
litigation, but proexpected:
• All motions filedstrong WMF reseon opposition to dismiss.• Hearing held Se Alexandria, VA.• Work continuesprepare staff and
declarations.
KPI Goal Actual (no QoQ yet) YoY
Appendix A Key Performan
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Contract Turnaround 95% w/i 7 days 99% YoY N/A
Legal@ Turnaround 95% w/i 7 days 99% YoY N/A
Core legal satisfaction of ED and C-levels
expectations met YoY N/A
Board Support satisfaction of Board deadlines did not meetexpectations per Boardprotocol; substantive work metexpectations
YoY N/A
Q l i
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Quarterly review
Talent & CultureFQ1 - 2015/16
Approximate team size during this quarter: 7Time spent: strengthen 45%, focus 45%, experiment 10%
For more detail, see the slide deck and minutes from the quarterly review meeting of the Talent & Culture department
FQ1 - Talent & Culture
Objective Measure of Success Status
Goal 1 FOCUSD ti PEO (f t )
-Meetings with 3 alternativesR d ti d
-Met with iWG/UpwU li it d N l
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Domestic PEO (for temps)replacement selection
Team members involved: 3
-Recommendation done Unlimited, Namely-Stay w/Upwork bu
move WMF from CGoal 2. - FOCUSProcess improvements inworkflows for ATSTeam members involved: 3
All recruiting and hiring workflowsoccur inside GreenHouse withoutexternal email approval chains
-Posting approval w-Offer approval wor
Goal 3 - FOCUS
Learning and training toolwith tracking and testingTeam members involved: 2
Tool selection & implementation
5 modules in place, including:2 Onboarding & 2 Manager
-Mindflash selected
-5 modules in placeunconscious bias, cfeedback, benefits recruiting training fo
FQ1 - Talent & Culture
Objective Measure of Success Status
Goal 4 - STRENGTHENHRIS replacement selection
-Meetings with three ADPalternatives
-Met w/Namely, WZenefits
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HRIS replacement selectionTeam members involved: 5
alternatives-Recommendation done
Zenefits-Recommend Nam
-NOTE: To be revieVPHR to confirm p
Goal 5 - STRENGTHENManager interviewing &recruiting trainingTeam members involved: 3
-Deliver course material-Integrate course material intolearning tool
-3 training sessions-Materials loaded o-Video of session d
Goal 6 - STRENGTHENHire (replace) OD MgrHire (new) CoachTeam members involved: 7
Successfully fill both positions -On hold for VP of -JDs have been po-Interviewing
Quarterly review
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Quarterly review
COMMUNICATIONSQ1 - 2015/16
Approximate team size during this quarter:5 FTE, 4 interns, 2 volunteers
Time spent: strengthen 50%, focus 20%, experiment 30%
Please see the scorecard appendices of the team’s quarterly review documentation for further information.
Q1 - CommunicationsObjective Measure of success Status
Advance regionalobjectives through media
● 3 AAA broadsheets● 15+ press hits
● 17 AAA bro● 408 press h
Objective: Wikimania a
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objectives through mediapromotion at Wikimania
MX. Raise Wikimedia profilein Latin America.
Team members involved:3 FTE, 3 contractors
● 15+ press hits● 2 major broadcast interviews
● 408 press h● 8 major bro
interviews i(x2), Ibero 9TV (x2), Ca
● 20+ other binterviews
Complete with alsuccess met. See
Q1 - CommunicationsObjective Measure of success Status
Build public VE rollout planand internationalized
● Executed against producttimeline
● Product pa● Campaign p
Objective: Visual
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and internationalizedcontent marketing strategy
for user adoption andawareness
Team members involved: 3FTE
timeline● In-product messaging●
Zero negative press● Content marketing campaignfor user adoption andawareness
● Campaign pcompleted
● In-product mrevised● Zero negat● Progress o
and audien
Complete with alsuccess met.
● In-product messaging includes revised welcome message and tooltip language● 3 videos in user testing: How to Edit Wikipedia, How to Add Links and Citations
Page● Ongoing research into new editor experience to inform campaign● Campaign will leverage video, social, and more to encourage/support new edito
Q1 - CommunicationsObjective Measure of success Status
Create strategic messagingopportunity around 15th
● Finalize calendar for WP15activities
● Retained cr(Mule Desig
Objective: W
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opportunity around 15thbirthday to engage new
Wikimedia stakeholdersand audiences.
Team members involved:3 FTE, 3 contractors
activities● Contract any relevant key
resources
(Mule Desig● Community
capacity bu● See the cel
the followin
Complete with alsuccess met.
● 21 community celebrations in 18 countries
planned and counting ● Campaign launch to include community-driven
announcement, influencer engagement, user-generated content, launch of microsite, digitalplatform engagement, and social promotion
Q1 - CommunicationsObjective Measure of success Status
Fill critical gaps in corecommunications roles.
● Recruit two planned FTEs.● Recruit fall class of 5 interns.
● 3 FTEs reta● 5 interns re
Objectiv
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communications roles.
Team members involved: 4 FTE
Recruit fall class of 5 interns.● 5 interns re
Complete with al
success met.
FTEs:
● Ed Erhart - Editorial Associate - 9/1 (est. 9/1)
● Jeff Elder - Digital Communications Manager - 9/28 (est. 8/15)
● Zack McCune - Global Audience Manager - 10/12 (est. 9/15)
Q1 - CommunicationsObjective Measure of success Status
Timely, professional, first-rate support on core and
Evaluative chart of core workflows● See Core w
metrics (slid
Objective:
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ppreactive communications
workflows.Team members involved: 4 FTE, 3 contractors
metrics (slid
Complete with al
success met.
Quarterly review
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Quarterly review
Finance, Administration, OITQ1 - 2015/16
Approximate team size during this quarter: … 20Time spent: strengthen 50%, focus 40%, experiment 10%
For more detail, see the slide deck and minutes from the quarterly review meeting of the Finance, Administration and Office IT dep
Q1 - Finance Objective Measure of success Status
Purchase order will be 100% of all contract orders will Project was not s
Objective: Implement Concur Purch
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Purchase order will beimplemented and utilized
by departments and teamsto make purchases.
100% of all contract orders willhave been processed via the
purchase order system.
Project was not sdelays in implem
Expense, which wdependency. Alshold until we hireSpecialist and finorder workflow/p
Dependency on completing Concur purchase order was not clearly identified when goprojected completion date of Q3.
Q1 - Finance Objective Measure of success Status
Improve consistency inh i fi i l d t d
During the quarter financial data will For each month o
Objective: Financials b
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having financial data readyby the 15th of the month.
Team members involved: 4
be ready for input in the scorecardby the 15th of the month.
For each month ofinancial data wa
15th of the month
One of the key dependencies for meeting this object is the reconciliation of purchase on time.
Q1 - Finance Objective Measure of success Status
Develop platform for Test group of managers will have Project was not c
Objective: Test of Adaptive
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Develop platform forholding scorecard data and
making it accessible tomanagers.Team members involved: 3
Test group of managers will haveaccess to their scorecard data via
an platform other than Googlesheets.
Project was not cvendor (Adaptive
up test accounts
Q1 - Finance Objective Measure of success Status
Obtain audit and tax Selection of a new Accounting Firm Received 9 propo
Objective: Proposals for Audit & Ta
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Obtain audit and taxservices proposal for 3
years starting with FY15-16from accounting firms withnon-profit, technology, andinternational grantsexperience with globalpresence.Team members involved: 3
Selection of a new Accounting Firmthat meets our needs by October
31, 2015.
p p4 (KPMG) and 8 f
national accountglobal presence. down to 2 and wthe references prrecommending toCommittee.
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Q1 - Administration Objective Measure of success Status
Improve format andrelevance of office wiki
Increase staff involvement by hoursand number of staff collaborating and
Our cross orghere. OfficeW
Objective: Office w
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information
Team members involved: 6
Cross org team members: 4Community member: 1
delivering on project and number of
quality pages.Increase community involvement byone team member
Have inclusive, cross org and inputand review.
Knowledge mand Report ofsurvey and intw/overview ansteps guiding
Learnings: Cross org system of design, review, support and training tested for inclutested, successful implementation.
Q1 - Administration Objective Measure of success Status
Create best practiceguidelines format
Complete Design standard formatfor all guidelines complete Standard format
Objective: Implement best practice
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guidelines format
Team members involved: 4Cross org team members: 3
for all guidelines complete.
Prioritize guidelines needed, assignstaff to review, revise andimplement accordingly.
Draft team offsite guidance andexpense planning ready forinclusive input phase.
Example: Mobile
guidelinesSummary of draft
Draft on wiki off s
Learnings: Thoughtful, open, inclusive review and input from stakeholders & users toeducation from staff that have performed the work leads to greater adoption. All guidcontinue to be revised, improved, posted and integrated into training for all new staff
Q1 - Administration Objective Measure of success Status
Create SLA for all servicesunder management
Design standard format for SLA Where service invrefinement have
Objective: Imple
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under managementComplete list and inventory of
services, assign staff to review,implement on a timeline.
refinement have SLA have not bee
Draft will be comQ2
Due to competing priorities, transitioning of CFA as well as additional work created wwas worked on, but not complete.
Q1 - OIT Objective Measure of success Status
Setup large group video Large teams ( 25 or more) will be Large teams are
Objective: Implement B
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conference solution.
Team members involved: 2
able to have a video conference. video conference
With the implementation of this video conference solution, it was hoped that we woualternate video conference solution for Metrics meetings, but testing showed that thewas prefered for now.
Quarterly review
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Quarterly review
Team Practices GroupQ1 - 2015/16
Approximate team size during this quarter: 7 FTETime spent: strengthen 60%, focus 20%, experiment 20%
Positively impacting value delivered by supported teams 4.2 out of 5 ( Likert scale ) baseline metric
Positively impacting sustainability of supported teams 4.6 out of 5 ( Likert scale ) baseline metric
Key performance indicator
For more detail, see the slide deck and minutes from the quarterly review meeting of the Team Practices Group
Q1 - Team Practices GroupObjective Measure of success Status
Identify organizational painpoints for softwareengineering and
● Deliver Team Health Checksurvey to majority ofengineering teams
● 1 CE, 13 EnTPG particiR lt b
Objective: Team Hea
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engineering andsupporting teams; fosterself-awareness of teamhealth to support continualimprovement
Team members involved: 6
engineering teams● Publish results, trends,
recommendations toofficewiki
● Present findings tomanagement and keystakeholders
● Results pub●
Biggest tak○ Sensesuppoand o
○ Strugcomminvolv
○ Lack
org gbetwegoals
Q1 - Team Practices Group
Obje
Objective Measure of success Status
Support the prioritization ofcurrent and upcoming workacross the WMF and
● All current and projectedprojects across the WMFlisted prioritized and
Scope reduced tonly projects in CE t d
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across the WMF, andbalancing it againstavailable resourcing.
Team members involved: 2
listed, prioritized, andestimated on the MasterProject List (MPL)
● All current projects with apriority outside of the WMF’sresource capacity will have a“sunset” or “stall” plan
Engagement and
and to not includplan measures ofEngineering and Engagement projdocumented and
Q1 - Team Practices Group Objective Measure of success Status
Establish TPG vision andstrategy for FY16
Publish document outlining TPG’shigh-level vision and strategy forFY16
● Miss this qextended uabsences o
Objective: Vision an
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Team members involved: 7 FY16 absences o
emergent p● Carrying ov