Why VoIP for hospitals?, benefits and opportunities

LANDSPÍTALI – HÁSKÓLASJÚKRAHÚS

Skrifstofa tækni og eigna

Why VoIP for hospitals?, benefits and Why VoIP for hospitals?, benefits and opportunitiesopportunities

Case study, Landspitali University Hospital, IcelandCase study, Landspitali University Hospital, Iceland

Ingólfur Þórisson and Ólafur AðalsteinssonIngólfur Þórisson and Ólafur Aðalsteinsson



ContentsContents

Landspitali environmentLandspitali environment Offers in new solutionsOffers in new solutions Why select IP solution?Why select IP solution? BenefitsBenefits Implementing the solutionImplementing the solution Current status of the projectCurrent status of the project Next stepsNext steps



Landspitali University hospitalLandspitali University hospital

Hringbraut

Fossvogur22 locations in Reykjavik 22 locations in Reykjavik



EnvironmentEnvironment

5000 employees 5000 employees 2300 phones 2300 phones Workstations 2207Workstations 2207 Printers 755 (360 network)Printers 755 (360 network) 3680 end users3680 end users 22 locations in Reykjavik22 locations in Reykjavik



The National University HospitalThe National University Hospital Old phonesystemOld phonesystem

LandspítaliAlcatel 19885 skiptiborð

ca. 980 Analog, 40 digital, 16 V24, 8 V35

Rauðarárstígur30 analog10 digital

Ármúli 148 analog, 4V24/V35

1 digital Kleppur1 skiptiborð

96 analog, 2 V24/V358 digital

Kópavogur48 analog, 2 V24/V35

10 digital

Vífilsstaðir1 skiptiborð


Dalbraut1 skiptiborð


2 Mb

2 Mb AXE

2 Mb2 Mb 2 Mb 2 Mb

2 Mb

2 Mb AXE

2 Mb AXE2 Mb AXE

Stjórnstöð kallkerfis

330 tæki

560 2300

560 1000

560 2400

560 2600 560 2800

560 2500

560 2700



City HospitalCity Hospital Old phonesystemOld phonesystem

LandspítaliFossvogi

Siemens 19894 skiptiborð

ca.750 Analog, 58 digital,

Arnarholt20 analog

Grensás1 skiptiborð

50 analog, 5 digital

Hvítaband1 digital

Landakot1 skiptiborð

190 analog, 6 digital

45 bæjarlínur inn og út

2 Mb 2 Mb

5 bæjarlínurinn og út

5 bæjarlínur

Stjórnstöð kallkerfis

395 innitæki250 útitæki

566 6680

525 1000

525 1650 525 1800

525 1940



Fjölsími



Call for tender Call for tender

Phonesystem in February 2001Phonesystem in February 2001 Traditional PBX and IP solutionsTraditional PBX and IP solutions Goal of the tender, offer flexible access via wired Goal of the tender, offer flexible access via wired

and wireless communicationand wireless communication Solution uses the hospial networkSolution uses the hospial network Offers from 4 companiesOffers from 4 companies One offer with IP-telephony solution from CiscoOne offer with IP-telephony solution from Cisco



PhonesystemPhonesystem

Service Level Agreement , lease for 7 yearsService Level Agreement , lease for 7 years

0 10 20 30 40 50 60 70

Annual lease amountmkr

Nýherji tilboð 2

Landssími Íslands tilboð 2

Nýherji tilboð 1

Landssími Íslands tilboð 1

Samband-samskiptalausnir

Lína.Net

Offers



Offer from Lína.NetOffer from Lína.Net

Phonesystem and phones from Cisco : Call Phonesystem and phones from Cisco : Call ManagerManager 3 CM with up to 7.500 phones connections3 CM with up to 7.500 phones connections

Shiftboard (Central board?) from NetwiseShiftboard (Central board?) from Netwise Wireless solutions (IP phones)Wireless solutions (IP phones)

Aironet 11Mb/s fromCisco and phones from SymbolAironet 11Mb/s fromCisco and phones from Symbol Service for patients in the Hospital Service for patients in the Hospital

Phones / computers / Internet connectionPhones / computers / Internet connection



Why IP?Why IP?



Simple answerSimple answer

PricePrice Fittet into our network environment and future Fittet into our network environment and future

plansplans Fullfilled uptime demands and securityFullfilled uptime demands and security



Other issuesOther issues

FuturevisonFuturevison FlexibilityFlexibility New technologyNew technology



Future visionFuture vision

Electronic patient recordElectronic patient record PACSPACS PDA’sPDA’s Wireless communicationsWireless communications Videoconferencing and telemedicineVideoconferencing and telemedicine



FlexibilityFlexibility

Central board can be located anywhereCentral board can be located anywhere Phonebook in phones / intranetPhonebook in phones / intranet Logging into the phonesLogging into the phones SoftphoneSoftphone



New technologyNew technology

We chose IP phonesystem from Cisco wich supports We chose IP phonesystem from Cisco wich supports our future visionour future vision



BenefitsBenefits

Lower total cost of network ownership Lower total cost of network ownership The required IP telephone network fits directly in The required IP telephone network fits directly in

to the network strategy of the hospital - faster to the network strategy of the hospital - faster implementation of the strategyimplementation of the strategy

Better bandwith usageBetter bandwith usage Less staff for operationLess staff for operation



BenefitsBenefits

One connection for phone and computerOne connection for phone and computer 33% - 50 % fewer wiring drops in new buildings33% - 50 % fewer wiring drops in new buildings Users can move the phones without helpUsers can move the phones without help Softphone for users on the roadSoftphone for users on the road XML services in the phoneXML services in the phone Centralized service in ITCentralized service in IT



Implementing the solutionImplementing the solution

ManagmentAðalsteinn

ÓlafurÞorgeir

wiring groupBjarni, Sigurður etc

network groupFriðþjófur, Gunnþór etc.

centralboard groupSólveig, Gunnhildur etc.

beepers/pagersMagnús etc.



Implement….contImplement….cont

Redesigning the networkRedesigning the network Priortize departments regarding operationPriortize departments regarding operation Redundancy to wiring closetsRedundancy to wiring closets Accessibility to wiring closetsAccessibility to wiring closets UPS to each wiring closetUPS to each wiring closet



VideoconferencingDistance learning

Voice

e-mail

Quality of Service (QoS) ?Quality of Service (QoS) ?

Filetransfer



Wiring closetWiring closet



IP phonesIP phones



TodayToday

3 CM in cluster on two locations3 CM in cluster on two locations One central board for the 22 locations One central board for the 22 locations 2076 IP phones in operation2076 IP phones in operation Final testing and acceptanceFinal testing and acceptance OperationOperation



Next steps..Next steps..

Wireless IP phonesWireless IP phones Patientservice (IP phones / computers)Patientservice (IP phones / computers) Unified messaging systemUnified messaging system



Thank youThank you

For more informationE-mail [email protected] +354-5435200

Why VoIP for hospitals?, benefits and opportunities

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