Why Apply Systemic Responses to Complex Issues?

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Drama Triangle

Interventions start from a position of assuming people aren’t OK as they are and need to change. This puts the intervening facilitator and the service provider in a position of power and status over the end-user.This approach can breed disempowerment into the programme. It can lead to conflict, blame, disengagement and fatigue.It can end up breeding more of a sense of despair into the recipient and the service provider.

Attempts to help the dispossessed often start from Drama

Ask yourself:

• Would I gain value from the service provided?

• Would I want to be talked to and facilitated and offered this service in this way?

• Am I treating people as capable, responsible and resourceful?

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We start ‘Cleanly’ building up the intervention based on the needs of the clients.

We ask “What would you like to have happen?” and coach service users to build up a clearer sense of their needs, outcomes, issues and resources. We then bring clients together in small groups to share both their outcomes as well as their issues and we support them to develop peer coaching skills.We encourage the group to coach one another, develop the confidence to act and address limiting behaviours and beliefs.

Systemic Modelling is about utilising all the skills and expertise of the client group

Assumptions

• Our clients are always the experts on their situation

• People are generally resourceful and in the right context will challenge one another and support one another

• A group level response, grown from live experiences is more likely to be relevant and sustainable

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Self-grown solutions to any group problem

From math, to confidence, to speaking up in a group, to spelling, to remembering birthdays……. There will always be someone in the group who has a strategy that works. Systemic Modelling is about encouraging the group to become a learning community and to coach one another in whatever skills are needed.Everyone becomes an expert as well as a learner and the group develops the confidence to take bigger steps.

Creating a ‘Star’ network of attention

Modelling as opposed to training

• Modelling requires a skilled facilitator able to rein in their own ideas and encourage the groups to share their own responses to someone’s problem.

• ‘Clean’ questions and skilled observation are key to this approach.

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Starting with the end in mindA pilot programme should be discrete, measurable, easily manageable and also transferable.There should be a pilot sponsor with the authority to take positive results and cascade the process.If the pilot is successful there needs to be a train the trainer element built in to ensure that service users can become service delivers – building a community of expertise

Pilots – creating, delivering and evaluating

Choose a section of society

Work with a cross-section of people to model the outcome and the success criteria

Recruit service usersRun the systemic modelling programmeRun a 2nd wave, co-delivering with some

of the service users to hone the intervention

Run a 3rd wave and evaluate, alongside service users, the impact of the 1st and 2nd waves