Why Indian IT - Presentation to Indonesian Financial Sector
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Transcript of Why Indian IT - Presentation to Indonesian Financial Sector
Why Indian IT
Rajesh Bhaskar
PT HCL Technologies Indonesia
Prologue
Indonesia is growing, a booming middle class is demanding better products, customer
service and.. a level of sophistication.
There is a need to build better systems to cope with this growth and demand.
IT is a significant driver of this betterment, this growth – a big shift from being a cost center
– it has become a profit center.
I would like to suggest to you that Indian IT companies have the scale, the knowledge of
operations and the cost effectiveness to be able to help you in this journey towards growth.
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Industry Trends: Financial ServicesRegulatory Compliance and Customer Experience Management dominates CIO
mindshare in Financial Services
Trends TrendsFinancial
Services
Regulatory
Compliance
Customer
Experience
Management
Mobility
Increased
Automation
Straight through
Processing
Cost
Reductions and
Operational
Efficiency
Service Management | Governance | Domain Tools | Reporting and Knowledge Management
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Industry Offerings: Financial Services
Service Management | Governance | Domain Tools | Reporting and Knowledge Management
Trends TrendsFinancial
Services
Regulatory
Compliance
Customer
Experience
Management
Mobility
Increased
Automation
Straight through
Processing
Cost
Reductions and
Operational
Efficiency
Dedicated CoE for Regulatory Compliance
offering Advisory Services, Risk Management
and Blueprinting and Implementation support
Team of certified and experienced technical
and business Consultants and SMEs for
various regulations on industry domains
Frameworks for regulations like Dodd-Frank,
MiFID, Solvency II, SEPA, Basel II, Sox,
Reg NMS
Device and Platform agnostic development,
migration, user experience, testing and
technical support
Dedicated Mobile Innovation Lab
Mobile Solutions include
mClaims for FNOL
Mobile Credit Card Services
Mobile for Financial Advisors
Customer On-boarding solution for
Financial Services
FinEdge CRM for 360°view of customers
Business Process Transformation
BI Solutions and Analytics
Indian IT Benefits for Indonesian Financial
Sector
o Global knowledge base
o From the global customer base
o Domain, Technology experts of every kind
o Supermarket of skills
o Common technology to niche skills at
economies of scale
o Process driven, SLA driven
o SDLC, ISO, CMMI
o Lower your IT Costs
o Yes – Lesser resources, Proper SLAs, More
efficient processes
o Get the Big Picture
o IT @ Enterprise Level
o Will work with Local Vendors
o Build local knowledge, local hiring
o Spirit of cooperation – not a threat
Key factors behind growing trend of outsourcing
are
Lack of expert-labour in some portions of the business process
Availability of cheaper labour, while not comprising on the quality of output
IT outsourcers have achieved economy of scale even for niche skills
Ability and feasibility to concentrate on the other crucial business process
Aligning an organization’s business goals with the expected outsourcing deliverables
Outsourcing is the delegation of a particular function to a company, which specializes in it, at a cost
much lower than actual
Benefits of Outsourcing
Supermarket of Skills
Get access to skilled expertise
Global expertise in solutioning, implementation and support
Staffing Flexibility – Resourcing on the go and as you need
Trained IT resources are always available
Reduced Operational and Recruitment costs
Focus on core activities
Stay focused on core business – innovate your business
Better Risk Management
Share any associated risks in IT with your outsourcing partners
Benefits of Outsourcing
Increasing in-house efficiency
After you allocate tasks to your outsourcing partner, they share the workload of your
employees making the usage of internal task force more efficient.
More efficient Project Management
PMs are trained and experienced in IT Program management and Project Management
Improving IT organization to the level of International Standards of Quality
Run your business 24X7
Improve service and delight the customer
Benefits of Outsourcing
Cut costs and save BIG!
Onsite vs offshoring costs
Give your business a competitive edge
The ultimate benefit of outsourcing is that it helps your organization gain a competitive edge in
the market.
See an overall increase in your business
Outsourcing shows an increase in your productivity, customer loyalty. level of quality, business
value, profits, and much more.
Indian Outsourcing
Work practices largely comply with ISO and SEI CMM standards.
Three out of every four SEI-CMM 5 companies worldwide are located in India.
Quality standards meet the approval of the world.
India exports software to more than 95 countries.
Almost half the Fortune 500 companies now use Indian software services
Multiple engagement models
Epilogue
India and Indonesia have been culturally close for centuries. Here is an opportunity for us
to build on our shared past and grow together.
I would like to thank the Indian Embassy for hosting this wonderful seminar – especially Mr
Rakesh Arora for his enthusiasm and support
My thanks are due to Parag, Pranab, Amol and Sameer from TCS, TechM, IndonesiaWISE
and Altruist respectively. You are fine examples of how competition can benefit from
collaboration. I would like to extend the same thanks to our respective Indonesian partners
for sharing the same spirit of what is being called “coopetition”.
Finally, the best of all goes to you, the financial sector leaders of Indonesia for joining us as
we share our thoughts on IT transformation in the financial sector in Indonesia.
Thank you!
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