How Comms and Customer Service teamed up to talk the social language Gritter?
Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept...
-
Upload
tom-barton -
Category
Marketing
-
view
164 -
download
2
description
Transcript of Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept...
![Page 1: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/1.jpg)
Why good social internal comms creates social
external comms
Tom Barton, London26 September 2012
![Page 2: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/2.jpg)
2Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Our story
Capgemini and our internal social networkWhat is Yammer and how does it work?Content to create employee engagement Internal success means external success
![Page 3: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/3.jpg)
3Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
I work for
![Page 4: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/4.jpg)
4Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Canada
United States
Mexico
Brazil
Argentina
All over Europe
Morocco
Australia
People’s Republicof China
India
Chile
Guatemala
Singapore
40 countries and 100 languages(As of June 30, 2012)
Philippines
Taiwan
Vietnam
UnitedArab Emirates
Group workforce 121,026
Working offshore46,105
Group HeadquartersParis, France
Malaysia
![Page 5: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/5.jpg)
5Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
A wide range of solutions and services
Consulting(CapgeminiConsulting)
Digital Transformation Strategy and Transformation Marketing , Sales & Service
Mobile Technology Open Source / SaaS Software & Quality Management Testing Enterprise Resource Planning (ERP) Co-Sourcing/Multi-Sourcing Business Intelligence Portals
Application Services
Application Consulting Application Development & Maintenance (AD&M) Application Development & Integration / Customer
Software Development (CSD) Application Outsourcing Application Lifecycle Services IT Transformation: Strategy & Architecture
InfrastructureServices
IT/IS advisory, design & transformation services (ITS) IT governance services & implementation Data Center Optimization and Virtualization Cloud computing – IaaS, Google Apps, Office365, SAPaaS End-to-end full-lifecycle Enterprise Services Management
Local Professional Services (Sogeti)
Application Management High-Tech Engineering Infrastructure Management Testing Security Services
Research & Advisory Services Human Resources Industry specific services for banking
& insurance
Remote Infrastructure Management Data Center and Infrastructure Services Network & Security Services. Workplace Services & Virtualization Storage and data management
Finance & Employee Transformation Supply Chain Management Technology Transformation
Business Process
Outsourcing
Finance and Accounting Procurement Supply Chain Management Customer Operations Management Management Assurance Services
Mobile Application Development Business Intelligence Workplace Transformation Data Center Transformation
![Page 6: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/6.jpg)
6Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
.. in 5 major industry sectors
TelecomConsumer
Products & RetailFinancialServices
PublicSector
Utilities
We offer industry specific solutions across five major sectorsby combining our areas of expertise
The Group has a dedicated global focus across key industries where we want to lead the market: consumer products, retail, utilities, tax & welfare, public security and telecom.
1234 123456 12345
![Page 7: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/7.jpg)
7Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Some major wins in the last 18 months
Capgemini Consulting BMW Bank
Applications Services
Infrastructure Services
BPO Production and distribution of paper in NA
State of Texas
Testing
Business Intelligence
Smart Energy Services
Application Lifecycle Services IKEA
![Page 8: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/8.jpg)
8Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
45 years of history
1967SoGETI founded by Serge Kampf in Grenoble, France on October 1.
1968Gemini Computer Systems Inc. based in New York.
1973Sogeti, Gemini Computer Systems and CAP merged as Cap Gemini Sogeti.
1975First AnnualReport published.
1978Cap Gemini Inc. established in Washington DC.
1991Creation of Gemini Consulting resulting from the merger of five management consulting firms.
1993First transformation program of the Group’s organization, sales approach, methods and culture, called “Genesis.”
1996The Group reorganized its shareholding and management structure and adopts a new name and a new logo: Cap Gemini.
1998Cap Gemini is included on the CAC 40 listing on the Bourse.
1999Cap Gemini is voted "European Company of the Year" by the European Press Federation.
2000Acquisition and merger with Ernst & Young Consulting to form Cap Gemini Ernst & Young.
2002• Sogeti name revived to offer
Local Professional Services.
• The Board of Directors name Paul Hermelin, CEO.
• Opening of an international training and conference center in France at Les Fontaines.
2004Name and logo changed to Capgemini coinciding with global ad campaign to position “The Collaborative Business ExperienceTM.”
2007Capgemini acquiresKanbay and Indigo,expanding its offshore capabilities in India.
2009Consulting Services becomes a global entity: Capgemini Consulting.
2010Acquisition of CPM Braxisin Brazil.
2011Eight acquisitions, including Prosodie, leader in front office transaction solutions.
1985Cap Gemini Sogeti listed on the "Second Market" of the Paris Stock Exchange.
With over 50 acquisitions
![Page 9: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/9.jpg)
9Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
… doubling in size in the last 6 years
We are Europe’s largest IT services firm, top 10 worldwide
![Page 10: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/10.jpg)
10Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
We are prime candidates for siloisation
![Page 11: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/11.jpg)
11Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Does anyone know where I might find...?
![Page 12: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/12.jpg)
12Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Information is everywhere
Intranets
Capgemini wiki
Knowledge database
![Page 13: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/13.jpg)
13Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Why is this label different to that one?
![Page 14: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/14.jpg)
14Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
I’d rather speak to a person
Building the New Connected Enterprise,
Tom Barton, 31 January 201214© 2012 Capgemini. All rights reserved.
![Page 15: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/15.jpg)
15Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
In the real world, I’d ask...
![Page 16: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/16.jpg)
16Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Along came Yammer
![Page 17: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/17.jpg)
17Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
What is Yammer?
Yammer is an enterprise social network launched on 10 September 2008 Three people from Capgemini sign up on 10 September 2008 ... and start our own internal facebooktwitterblog thing Numbers start to grow through word of mouth
![Page 18: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/18.jpg)
18Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Who is number 38?
![Page 19: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/19.jpg)
19Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Growing up quickly
By March 2009 the Capgemini Yammer network reaches 1,000 members
![Page 20: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/20.jpg)
20Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
At once familiar
Name and picture
Private conversations
Groups I’ve joined
Settings
Additional apps including
statistics
Announcements to everybody
People to follow
Update status
My feed based on the conversations I follow
![Page 21: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/21.jpg)
21Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Available on the device I choose
Web Desktop App SharePoint
iPhone Blackberry Android SMS
iPad
![Page 22: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/22.jpg)
22Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
What do we use our social network for?
Riemer K, Diederich S, Richter A, Scifleet S : ‘Tweet Talking – Exploring The Nature Of Microblogging At Capgemini Yammer’, BIS Working Paper
![Page 23: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/23.jpg)
23Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Requests for information generate quick responses
![Page 24: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/24.jpg)
24Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
... and round the clock
![Page 25: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/25.jpg)
25Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Conversations are presented together
![Page 26: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/26.jpg)
26Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Discussions about future trends
![Page 27: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/27.jpg)
27Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Chances to share successes
![Page 28: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/28.jpg)
28Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Sharing industry news
![Page 29: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/29.jpg)
29Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Looking for suggestions and ideas
![Page 30: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/30.jpg)
30Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Water cooler chat
![Page 31: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/31.jpg)
31Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Word travels fast
By March 2009 the Capgemini Yammer network reaches 1,000 members By May 2009, we had reached 2,000 members
![Page 32: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/32.jpg)
32Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Guidelines for use of Yammer issued by CIO
“Yammer is NOT a corporate tool. It is not administered, and so the
access is not controlled. We have then to consider this space as
some kind of grey zone, between public internet and intranet. But
from a security point of view, if it is grey, I am afraid it is black.”
June 2009
November 2009: we have 5,000 members
![Page 33: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/33.jpg)
33Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Along came Yammer…We piloted Yammer, mobile and rich media
![Page 34: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/34.jpg)
34Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Did it work?
Yes! 8,000 new members because of the Rencontres proof of concept project Led to negotiations to upgrade; though a little protracted In July 2011, Capgemini signed up to premium version of Yammer
Security Analytics Control
27,000 members at official launch And this got us thinking...
![Page 35: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/35.jpg)
35Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Best of both worlds
Exponential growth
Huge appetite
Jan 2012: 35,000 members
1,200 groups
The cornerstone of Capgemini
100,000 pages – 50,000 media assets
80,000 unique monthly visitors
Positive response
Objective: Combine the best of two worlds and marry the strengths of social media with thoseof a more traditional well-established corporate communications
Objective: Combine the best of two worlds and marry the strengths of social media with thoseof a more traditional well-established corporate communications
Social media Structured communications
• Give more visibility to content
• Encourage more active participation
• Need to leverage better for business benefits
• Manage groups better
Challenges Challenges
• Give more visibility to content
• Encourage more active participation
• Need to leverage better for business benefits
• Manage groups better
![Page 36: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/36.jpg)
36Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
We were committed to ensure a single point of entry
![Page 37: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/37.jpg)
37Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Objectives of redesign formed internal campaign
own
![Page 38: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/38.jpg)
38Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012Insert "Title, Author, Date"
38© 2012 Capgemini - Internal use only. All rights reserved.
Internal and external 360 degree,Connected, Relevant, Social, Global & Personal
![Page 39: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/39.jpg)
39Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
What went very well
27 countries and over 100+ digital spaces successfully migrated
Well received by users and Group management
Great looking homepages and better consistency
Mega menus & external social media
39© 2012 Capgemini - Internal use only. All rights reserved.
![Page 40: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/40.jpg)
40Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
What didn’t go so well
Browser compatibility issues with front and back office
Immediate post launch snagging list bigger than anticipated
Yammer embed requires double sign in for many
Over reliance on other systems and services beyond our control including corporate directory
40© 2012 Capgemini - Internal use only. All rights reserved.
![Page 41: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/41.jpg)
41Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
What did we learn?
Don’t bite off more than you can chew Be wary of over complicated designs that require Java Script Beware browser compatibility Run real life pilots – learn from real life Don’t underestimate the difficulties of
mobile access & security Can’t please everyone all the time Stick to basics:
Content / Mobilisation / Measurement /
41© 2012 Capgemini - Internal use only. All rights reserved.
![Page 42: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/42.jpg)
42Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
But what has social internally meant for us externally?
![Page 43: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/43.jpg)
43Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
It is all about social
![Page 44: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/44.jpg)
44Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
It is all about social
![Page 45: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/45.jpg)
45Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
What have we achieved?
Right place, right time, right fit: Capgemini + Yammer = complementary Simple entry + no barriers = massive growth
But expect to tackle hurdles along the way
Find the balance between one-way communication and conversation Internal success does mean external success
Expert Connect success, first six months:o Number of experts target exceeded by 12%o Number of ‘social media conversations’ exceeded by 70%o 72 qualified leads
![Page 46: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/46.jpg)
46Copyright © Capgemini 2012. All Rights Reserved
Why good social internal comms creates social external comms | 26 September 2012
Contact information
TomBartonHead of UK [email protected]/tomsmiledtwitter.com/CapgeminiUKPR
Capgemini UK
Insert contact picture
![Page 47: Why good social internal comms creates good social external comms - PR Moment conference, 26 Sept 2012](https://reader031.fdocuments.us/reader031/viewer/2022013003/54b742764a79595b708b459e/html5/thumbnails/47.jpg)
The information contained in this presentation is proprietary.© 2012 Capgemini. All rights reserved.
www.capgemini.com
About Capgemini
With more than 120,000 people in 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2011 global revenues of EUR 9.7 billion.Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore ®, its worldwide delivery model.
Rightshore® is a trademark belonging to Capgemini