Why do I care aboutopen call center data?

Presentation to the 11th Annual Conference for The Association of 

Government Contact Center Employees

Image by Alfredo Molina http://commons.wikimedia.org/wiki/File:Emergency_Call_Center_112.jpg

I want my city to be smarter.

My city & I should be able to easily look up things like what kind, where, how many, & how often we respond to 311 & 911. 

Emergency responders should be able to cross reference with public works & city event locations on a realtime map for smarter routing.

http://blog.okfn.org/2010/10/25/getting-started-with-governmental-linked-open-data/

Actual Fireman

From where in my city are we receiving 311 calls?

How often are we responding to these locations?

http://nyc.gov/apps/311srmap/

Chart by Lindsay Pettingill, published by Daniel Hopkins http://www.themonkeycage.org/2010/08/a_colorful_race.html

Trend Analysis

Fact Checking

Syndication

Aggregation

Visualization

Departmental Coordination

Common Operating Environment

ReportingOpen

Standards

Open 311

http://open311.org/learn/

David Morris http://www.flickr.com/photos/revdave/

1.Require Open 311 compliance2.Adopt Terms of Use and a Creative Commons

License for 311 data 13 Examples:   http://wiki.civiccommons.org/#Cities CC:   http://creativecommons.org/choose/

3.Publish what you have now

3 Things You Can Do Right Now

Civic Hackers @ WorkPicture taken and posted to instagr.am by Abhi Nemani, Code for America's director of strategy and communications.

AVOID PII

THANK YOU FOR YOUR

PUBLIC SERVICE

Kevin Curry

Virginia Beach native

CityCamp founder

Chief Scientist & Co-founder at Bridgeborn, Inc.

757.437.5000kcurry@bridgeborn.com@kmcurry