Why choose the 3CX phone System?

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Copyright © 2002 ACNielsena VNU company

Why choose 3CX Phone System?

Key Features & Functions

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Company Overview

•Founded 2005

•Microsoft Gold Partner

•Partnerships with leading VoIP vendors

•Award-winning software

•1000 downloads per day

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Global Presence

Australia

Germany

MaltaAtlanta

• Offices in Atlanta, London, Munich, Malta, Hong

Kong, Australia, South Africa & Cyprus

• Web site in 26 languages

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IP PBX Estimated Market Increase

0

5

10

15

20

25

Data based on 'Research and Markets' in 'IP PBX Market Opportunities, Strategies, and Forecasts, 2006 To 2012'

IP PBX market increase estimation2005 - 2011

2005

2009

2011

R19 billion

R19 billion

R9 billionR6 billion

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More IP PBX market facts

• “Replacement of old style PBXs is well underway”

(Forrester)

• “23% of large companies in the US have deployed IP

PBXs” (Forrester)

• “90% expect to complete by 2012” (Forrester)

• “2.23 million IP PBX lines sold in q2 07, of which 68%

in the US. Europe and Asia lag behind in adoption”

(Ilocus)

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Benefits for the Business Owner

•Lowers call costs! –

Use VoIP for international calls

Calls between branch offices are FREE

•Lower up front cost of PBX

Less expensive to buy & run

•Eliminate vendor lock in

Cheaper to expand & add features

•Increased productivity of employees

•Offer employees mobility

Retain staff and leverage staff in different locations

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IP PBX Benefits for the User

•Mobility – Use extension from anywhere

•Increase productivityIntegration with Outlook, CRM – agents can make up to 30 more calls per week

•Manage phone from Windows

Easy to setup call forwarding, conferencing etc.

•Presence eliminates phone tag Saves several hours per week

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IP PBX Benefits for IT Staff

•Adding and moving extensions easier

•Less time explaining how to use a phone

•Easy, web based administration

•Easier to manageSoftware, not a proprietary black box

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3CX Phone System is OPEN

•Open – based on the SIP Standard

•Works with all major SIP Phones, VoIP

Gateways and VoIP Providers

•Industry-recognized

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Runs on Microsoft Windows

•Runs on Windows XP, 2003 server, Vista & 2008

•No need to run Linux

•3CX Phone System certified on Windows Server

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Completely Software-based

•Easier to manage

•Scales better

•Get faster access to new features

•Run on existing Windows machine or virtualize

it!

•Backup PBX to disk – quick restore on other PC!

•More features, better integration

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How It Works – IP PBX & SIP phones

• SIP phones

• IP PBX

server –

talks SIP

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How It Works – PSTN lines

• VOIP

Gateway

• PSTN lines

through:

• VOIP Service

Provider

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Easy to Install

•Wizard helps you thru installation

•Automatic configuration of VoIP providers and

gateways

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Easy Administration

•Just another Windows server application

•Manage from anywhere in the world - web-based

•Monitor with any popular network monitoring

package

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Integrates with MS Outlook

• Launch calls from

Microsoft Outlook,

Salesforce.com

No need to redial

number

Automatic logging

Can work with other

CRM

• Popup contact record

of caller

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Integrates with SAP

• Launch calls from SAP

• Just highlight the

number and send call to

your phone

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Mobility - User Portal

•Configure extension preferences

•Web-based – use anywhere

•Manage calls based on Caller ID and time received

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Unified Communications

•Voice mail to inbox

•Presence of other extensions

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Windows VoIP Client / Soft phone

• Increase mobility and

productivity:

Easily transfer calls

Indicates presence

• Use in tandem with

hardware phone

• Call from notebook

when away from office

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Call Conferencing

•Easy set-up of internal or external conference

calls

•Leverage 3CX Bridges for free conference calls

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3CX Bridges

•Connect branch offices

•Inter-office calls set up as internal calls

•Eliminate phone charges!

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Added Security Features

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Other features

•Call Queues

•Paging & Intercom

•3CX Tunnel

Eases firewall configuration

Channel all VoIP traffic over a single TCP port

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Optional Hotel Module

•Provides wake up calls, checkin/checkout, Do Not Disturb

•Maid status allows housekeeping to set room status via

phone

•Integrates with many Property Management Systems

•Includes an easy to use Web Interface for Hotel staff

•Print log of calls made during Guest's stay

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Optional Call Centre Module

•Advanced Real time Queue Statistics

•Advanced Agent Statistics

•Call Back Feature

•Additional Queue Strategies

•SLA Alerts

•Listen in, Whisper mode, Barge in

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Example Architecture

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Example Architecture

PSTNPatton SN4638 (4BRI) Office London

Remote workers

internet

Office

New York

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Our clients put it better than us …

“3CX allows medium-sized businesses to work on a corporate scale. Fantastic!” - David Buckley, Network Manager, NANT Ltd. UK

“We don’t understand VOIP, but we understand 3CX” - NO TOMATO advertising agency team, The Netherlands

“The 3CX Phone System is a great Windows-based PBX solution for our company. It is a cost-effective solution

which is easy to install and maintain” - Mike Faster, President, Coyote Creek Consulting, USA

“3CX scales well, and is definitely much cheaper to scale up than comparable

hardware PBX” - Ryan Crompton, Systems Administrator, ZYTO Corp.,

USA

Why choose the 3CX phone System?

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