HOW TO EMBRACE THE SECTOR’S NEW CHALLENGES

Insurance industry is embracing all the new challenges: demographic trends, evolving consumer behaviours, increasing competition,

new regulations’ potential impact on distribution channels, insuretech companies that create new products, services and business models, etc. Hot topics discussed at the event include:

The importance of traditional channels such as agents, brokers, direct and bank assurance

How insurers can best use leads generated through direct marketing, P2P, social networks and aggregators

How will digital continue to disrupt the insurance sector and how do insurers react? From the internet of things to telematics and big data

How to best combine the channels in a multi-access environment

The impact of new regulation on distribution

Isabelle ConnerGroup Chief Marketing OfficerGenerali Italy

INSURANCE SUMMIT

Milan9-10 JUNE 2016

#EfmaIns16

Johan van TholenDirector, Group Market Management & DistributionAllianz SE Germany

Josep CelayaChief Innovation OfficierMapfre Spain

Hesus InomaFounder WeSavvy Ireland

Tsukasa MakinoDeputy General Manager Corporate Planning Dept. & IT Planning Tokio Marine & Nichido Fire Insurance Co. Japan

Emmanuel MarillHead of Financial ServicesFacebook France

I3 INNOVATION IN INSURANCE AWARDS CEREMONYOn the evening of the first conference day, attend the Ceremony to discover the best-in-class insurers in four categories, and get an exclusive review of the top 10 trends emerging from the submitted innovations. Enjoy the evening and network with fellow innovators.

WHY ATTEND THIS EVENT? Meet award winning InsureTechs Get valuable insights on IoT from the pioneers in the field Learn how to leverage digital & social networks Get involved in the workshop with facebook Hear the latest research findings

INSURANCE SUMMIT OVERVIEWwww.efma.com/insurance16

#InsAwards16

Discover the best-in-class innovations in insurance

THE INITIATIVEEfma and Accenture draw upon their international network to identify the most innovative projects in the insurance sector at a global level. The result is the I3 - Innovation in Insurance portal, a rich database of winning projects. Efma members and the 20 Jury members will identify and award the most innovative ideas in in 4 categories, with an additional Global Innovator award: Best Disruptive Product or Service Claims Management Customer Experience & Engagement Digital & Omnichannel Distribution

WHO IS COMPETING?149 major institutions from 38 countries submitted 225 innovations, making the I3 portal, www.efma.com/insuranceinnovations, a freely accessible library from which you can draw valuable insights. Among the competitors: Allianz, AXA, USAA, Mapfre, Metlife, Generali, Zurich, Aviva, etc. Make a guess on the winners!

ATTEND THE AWARDS CEREMONYJoin us at the Awards Ceremony, within the Insurance Summit, on 9 June from 19.00 in Milan, to discover the best-in-class insurers in 4 categories and get an exclusive review of the top 10 trends emerging from the submitted innovations. During the Ceremony, the 2016 awards winners will highlight the key success factors in the design, development and operational phases of their innovative projects (secret sauce behind, implementation, results, investments). Take the chance to celebrate innovators and innovation at its best and network with fellow innovators.

Thursday 9 June 2016

INSURANCE SUMMIT PROGRAMME

Agents

Welcome coffee and registration8.15

Lunch

Coffee break and networking10.40

12.50

IoT and innovation

Recipes for strengthening the agency channel in a digital world Digital lead management Personal advice Digital services

Johan van Tholen Director, Group Market Management & Distribution Allianz SE Germany

9.00

9.50STUDY PRESENTATION - Situation and perspectives of the digitization of distribution in insurance Where do insurers really stand in terms of distribution digitization? What are the distribution digitization key priorities for the next 3 years? How do insurers adapt to distribution digitization? Best practices

Mathieu Sébastien Partner, Pôle Services Financiers Roland Berger Strategy Consultants France

21st century agents: leveraging technology to engage today’s social and mobile customer Changes in customer expectations and behaviour are driving new buying habits Today’s consumer is social, mobile, digital and in charge of the buying process To remain relevant in a changing world, agents must adapt and evolve Generali’s journey with its distributors to leverage digital technology and deliver a simpler, smarter customer experience

Isabelle Conner Group Chief Marketing Officer Generali Italy

9.25

www.efma.com/insurance16

#EfmaIns16

Insurance distribution in the new auto ecosystem How the connected car is going to reshape the distribution of auto insurance ADAS (Advanced Driving Assistance System) and its role in the distribution of insurance

Josep Celaya Chief Innovation Officier Mapfre Spain

11.10

12.00

Insurance disruptors and digital transformation strategy at Ocidental Group Key disruptors on main insurance business lines, impacts on Portuguese market and Ocidental Group Digital transformation strategy at Ocidental Group, strategy & vision, Médis case study, next steps

Luís Cardoso & Ângelo Vilela Head of Non-Life Operations, Head of Digital Ocidental Seguros Portugal

Innovation in insurance in the IoT & Digital Business era How can insurance companies use the latest technologies? How can insurance industry transform itself into innovative and exiting business? How Tokio Marine is trying to help people to challenge the new technologies and businesses

Tsukasa Makino Deputy General Manager, Corporate Planning Dept. & IT Planning Tokio Marine & Nichido Fire Insurance Co. Japan

11.35

25’Q&A

25’Q&A

Thursday 9 June 2016

INSURANCE SUMMIT PROGRAMME

Best Practices & claims-handling

Coffee break and networking16.15

End of day 1 conference sessions16.45

bankinsurance

STUDY PRESENTATION - World Insurance Report

Raffaele Guerra Senior Vice President Capgemini Global Financial Services Italy

14.20

How fully digital claims-handling benefits both your clients and your business What does it really take to make claims-handling digital? What is the impact on internal processes and KPIs? How do customers think about digital claims-handling, what do they stand to gain?

Irene van den Brink Director Business Development Inshared Netherlands

15.00

www.efma.com/insurance16

#EfmaIns16

Our vision of bankinsurance Strategy of Banco Santander International perspective

Francisco del Cura Head of Global Protection Insurance at the Retail & Commercial Banking Division Santander Spain

15.25

25’Q&A

18.00 Efma-Accenture I3 - Innovation in Insurance Awards Cocktail

Introduction to the 2016 Awards Ceremony

2016 top trends in insurance Jean François Gasc Accenture

19.40

19.20

19.00

18.40

18.30

Customer Experience & Engagement Award 2016

Best Disruptive Product or Service Award 2016

Claims Management Award 2016

20.00 Main course break

21.00 Living services and the future of insurance Luis Villa Fjord

21.20 Digital & Omnichannel Distribution Award 2016

21.40 Global Innovator Award 2016

22.00 Closing remarks Vincent Bastid & Lukas Dzuroska Efma

22.10 Closing ceremony cocktail #InsAwards16

Edwin Van der Ouderaa & Piercarlo Gera AccentureVincent Bastid Efma

Piercarlo Gera Accenture

Enjoy free access to any 2016 Efma conferenceswww.efma.com/premiumpass

GET YOUR PREMIUM PASS NOW!

Friday 10 June 2016

INSURANCE SUMMIT PROGRAMME

Business transformation case studies

Welcome coffee 8.15

Coffee break and networking10.40

Lunch12.50

www.efma.com/insurance16

#EfmaIns16

11.10

11.35

The future of Insurance: More than Risk Management Insurance and Clients trends: insights over trends that are changing the focus insurance clients- Tecnhology and service Fidelidade’s verticalization strategy: some insights about our strategy in added services to complement insurance

(health providers, assistance, car repairs, occupational medicine, etc) Mandatory Digitalization Our approach to digitalization, being a agent focused company in a new digital world

Sérgio Pereira Carvalho Director Marketing, Products & Channels Fidelidade- Companhia de Seguros Portugal

9.50

Digital transformation and its effects on distribution New technologies shape the customer journey Omni-access is the way forward Technology vs. trust?

Christine Theodorovics CEO Life Austria Zurich Versicherungs-Aktiengesellschaft Austria

9.25

25’Q&A

9.00

InsurTech Now and Beyond Disintermediation of the insurance market Shift from selling insurance to providing an experience IoT & Big Data catalyst for change Vision 2020: Insurance Market

Hesus Inoma Founder WeSavvy Ireland

Disrupting insurance for the millennial generation Why the insurance industry is failing millenials and why this is bad for society How can the industry re-engage with younger generations? What does insurance for the digital generation look like (introducing the Trov experience and insurance offering)? What does this mean for the future of insurance?

Mitchell Doust Business Development Manager Trov UK

Insurtech in car insurance: from a low interest product to customer relevancy The disintermediation of the market Data analytics and machine learning can make insurance more relevant to consumers Insurance companies will increasingly compete on data and customer interaction

Raymond van Es Cofounder & CEO fairzekering & Chiplin International BV Netherlands

12.00

25’Q&A

Award winning Insuretechs: managing the millennial generation

The Future of Online Insurance Why product innovation will be the key for uptake The importance of communication & customized customer service Need-based selling will distinguish winners from losers

Yashish Dahiya Co-Founder & CEO PolicyBazaar India

Friday 10 June 2016

INSURANCE SUMMIT PROGRAMME

Coffee break and networking16.40

End of the conference17.00

Afternoon session

www.efma.com/insurance16

#EfmaIns16

Global Assicurazioni a competitive and innovative model for bankinssurance Our company How we achieve the best conditions for both the end customers and our banking partner; contributing to

healthier competition in the market Why we think banks should keep in consideration a similar intermediated model Our perspective and contribution on compliance

Michele Rinaldi General Director Global Assicurazioni Italy

15.55

14.20

14.55

20’Q&A

Enjoy free access to any 2016 Efma conferenceswww.efma.com/premiumpass

GET YOUR PREMIUM PASS NOW!

Leveraging Facebook for partnerships

Facebook, a partner for insurance companies How to connect with your customer in a mobile driven society? How can Facebook be used at local level by traditional channels? How to leverage Facebook to drive on-line quotations and what are the best practices?

Emmanuel Marill Head of Financial Services Facebook France

WORKSHOP SESSION - How to use Facebook as a lead generation platform

Emmanuel Marill Head of Financial Services Facebook France

DATESThe Insurance Summit will begin with a welcome coffee on Thursday 9 June 2016 at 8.15 and will end on Friday 10 June 2016 around 18.00. On the evening of 9 June will take place the Insurance Awards Ceremony which is open to all Insurance Summit participants.

LOCATION Excelsior Gallia HotelPiazza Duca D’Aosta 9Milan, 20124, Italy www.excelsiorhotelgallia.com

LANGUAGES All sessions will be held in English.

ACCOMMODATIONEach participant must pay the cost of his or her accommodation directly to the hotel before departure. Rooms are blocked for our participants at the conference hotel Excelsior Gallia. Book your accomodation now: www.starwoodmeeting.com/events/start.action?id=1603026487&key=314336F7 The hotel will automatically bill unoccupied rooms or late cancellations.

REGISTRATION The registration fee covers participation in the Insurance Summit, documents, lunches and coffee breaks. Registration fees must be paid in full prior to the event. Efma reserves the right to

refuse entry to any delegate who has not paid his or her invoice prior to the event. We welcome late-bookers, but credit card information must be provided.

CANCELLATION All cancellations must be received in writing. A 20% cancellation fee will be charged for all cancellations received on or before Thursday 26 May 2016. The full fee will be charged for cancellations made after that date, as well as to delegates who are unable to attend on the day, unless a substitute delegate is provided. Substitutions are accepted at any time.

PAYMENT

By bank transfer to Efma Sarl bank account IBAN: FR 76 1027 8060 4700 0208 2420 111BIC: CMCIFR2A Crédit Mutuel CCM PARIS 17 ETOILE, 30 Avenue Niel, F- 75017 Paris

By credit card: MasterCard Visa American Express

Card n°

Expiry date

DATE SIGNATURE

REGISTRATION FEE

Efma l 10 Boulevard Haussmann l 75009 Paris l France l Tel: + 33 1 47 42 52 72 l Fax: + 33 1 47 42 56 76 l www.efma.com APE: 8230Z l VAT ID: FR 38 313 062 788 l Efma sarl company with registered capital of EUR 15,000 l RC Paris 313 062 788In accordance with Article 27 of the law on the processing of personal data of 6.1.78, the information which you are requested to provide is necessary to enable us to process your registration and is intended for Efma’s services. You may access this information and request that it be rectified if necessary.

€ 0 for Efma Premium Pass holder www.efma.com/premiumpass € 1,600 for Efma members and associate members € 2,400 for representatives of non-member institutions

VAT excluded. All registrations are strictly individual.

SOCIAL NETWORKS

Please send this registration form by email at registration@efma.com or fax +33 147 42 56 76

@Efma_news LinkedIn Efma channel Efma flickr Efma app

ATTENDEE’S INFORMATION

Mrs. Ms Mr. / First name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Last name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Job title . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Institution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VAT ID number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Twitter account @ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Assistant’s information (or person in charge of the registration)

First name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Last name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Tel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

PRACTICAL INFORMATION

INSURANCE SUMMIT REGISTRATION FORMwww.efma.com/insurance16

#EfmaIns16

9-10 June 2016

Insurance Awards Ceremony (reserved for the summit participants)